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ManualsBrandsAvaya ManualsDigital DeskphonesAvaya 1400/9400/9500 Series

KP; Reviewed:

SPOC 1/13/2012

Solution & Interoperability Test Lab Application Notes

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Link14201-20Dig

Avaya Solution & Interoperability Test Lab

Application Notes for GN Netcom’s Jabra Link 14201-20

EHS Headset Adapter and Jabra PRO 920 Wireless Headset

with Avaya 1400/9400/9500 Series Digital Phones – Issue 1.0

Abstract

These Application Notes describe a solution comprised of Avaya 1400/9400/9500 Series

Digital Phones and GN Netcom’s Jabra Link 14201-20 EHS Headset Adapter and Jabra

Wireless Headset PRO 920.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

Summary of content (8 pages)

PAGE 1
Avaya Solution & Interoperability Test Lab Application Notes for GN Netcom’s Jabra Link 14201-20 EHS Headset Adapter and Jabra PRO 920 Wireless Headset with Avaya 1400/9400/9500 Series Digital Phones – Issue 1.0 Abstract These Application Notes describe a solution comprised of Avaya 1400/9400/9500 Series Digital Phones and GN Netcom’s Jabra Link 14201-20 EHS Headset Adapter and Jabra Wireless Headset PRO 920.
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1. Introduction These Application Notes describe the configuration steps required for Jabra PRO 920 wireless headset attached to Jabra LINK 14201-20 EHS Adapter to successfully interoperate with Avaya digital phones. The Avaya telephones used are the 1400/9400/9500 series digital telephones connected to Avaya Aura® Communication Manager. The Jabra PRO 900 series are wireless headset for use in an office environment and away from desk.
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2.2. Test Results The objectives outlined in the Section 2.1 were verified. All test cases passed and the following observation was made: Observation: the ring back tone of incoming call on the wireless headset being connected to the adapter 14201-20 cannot be heard if the headset button on the physical phone is ON.
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. Equipment and Software Validated The following equipment and software was used during the lab testing: Equipment Avaya S8800 Server Software Version Avaya Aura® Communication Manager R016x.00.1.510.1 Avaya G650 Media Gateway IPSI TN2312BP CLAN TN799DP IP Media Processor TN2302AP Digital Line TN2224 Avaya DCP 1408 Avaya DCP 9408 Avaya DCP 9508 Avaya Analog Phone Avaya 9611G (H323) IP Phone Avaya 9620L (H.
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. Configure Avaya Aura® Communication Manager These Application Notes assume that Communication Manager is configured and operational. There are no additional settings required to be configured for the connection of the Jabra PRO 920 headset and Jabra LINK cable adapter to the Avaya telephones. The compliance tests with the Jabra 14201-20 Adapter were carried out with the default server settings for audio parameters.
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. Configure Jabra LINK 14201-20 EHS Adapter During the compliance test, the Jabra LINK 14201-20 headset adapter was used for the connection of the Jabra PRO 920 headsets to the Avaya 1400/9400/9500 series digital telephones. 6.1. Settings Connect the Avaya digital phone to the digital panel of the Communication Manager system. Follow the wizard guide to set the PRO 920 headset base unit EHS mode to DHSG and set “Clear dial tone switch” in “A” position, for more information please refer to headset manual.
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8. Conclusion These Application Notes describe the configuration steps required for Jabra PRO 900 series wireless headset attached to Jabra LINK 14201-20 EHS Adapter to successfully interoperate with Avaya digital phones. All of the executed test cases passed and met the objectives outlined in the Section 2.1, with test results and some exceptions and observation outlined in Section 2.2.
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