Application Note

ManualsBrandsAvaya ManualsDigital DeskphonesAvaya 1400 Series Digital Telephones

KP; Reviewed:

SPOC 2/23/2015

Solution & Interoperability Test Lab Application Notes

1 of 8

EncorePro-1400

Avaya Solution & Interoperability Test Lab

Application Notes for Plantronics EncorePro

HW510/HW520 Headsets and Plantronics HIC Adapter

Cable with Avaya 1400 Series Digital Deskphones - Issue 1.0

Abstract

These Application Notes describe the configuration steps required to integrate the Plantronics

EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable with Avaya 1400

Series Digital Deskphones. The EncorePro HW510/HW520 headsets provide two-way audio

with a flexible mic. This solution does not provide call control features directly from the

headset, such as answering or terminating a call from the headset. Volume control and mute

are provided directly from the Avaya Digital Deskphone.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

Summary of content (8 pages)

PAGE 1
Avaya Solution & Interoperability Test Lab Application Notes for Plantronics EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable with Avaya 1400 Series Digital Deskphones - Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate the Plantronics EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable with Avaya 1400 Series Digital Deskphones. The EncorePro HW510/HW520 headsets provide two-way audio with a flexible mic.
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1. Introduction These Application Notes describe the configuration steps required to integrate the Plantronics EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable with Avaya 1400 Series Digital Deskphones. The EncorePro HW510/HW520 headsets provide two-way audio with a flexible mic. This solution does not provide call control features directly from the headset, such as answering or terminating a call from the headset.
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2.1. Interoperability Compliance Testing All test cases were performed manually. The following features were verified:         Placing calls to the voicemail system. Voice messages were recorded and played back to verify that the playback volume and recording level were good. Placing calls to internal extensions to verify two-way audio. Placing calls to the PSTN to verify two-way audio. Hearing ring back tone for outgoing calls. Toggling between handset, speakerphone, and headset.
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3. Reference Configuration Figure 1 illustrates the test configuration used to verify the Plantronics EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable with Avaya 1400 Series Digital Deskphones. The configuration consists of an Avaya S8300 Server running Avaya Aura® Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN-PRI trunk. Avaya Aura® Messaging was used as the voicemail system.
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4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment/Software Release/Version Avaya Aura® Communication Manager running on an Avaya S8300 Server with a G450 Media Gateway 6.3 SP 8 (R016x.03.0.124.0 w/Patch 21588) Avaya Media Gateway G450 35.8.0 Avaya Aura® Messaging 6.3.1 Avaya 1400 Series Digital Deskphone R4 SP 6 (Release 40.
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5. Configure Avaya Aura® Communication Manager This section covers the station configuration for the Avaya 1408 Digital Deskphone. The configuration is performed via the System Access Terminal (SAT) on Communication Manager. 5.1. Configure a Station for Avaya 1400 Series Digital Deskphone Use the add station command to create a station for the 1408 Digital Deskphone. Set the Type field to the station type to be emulated. In this example, 1408 was used.
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6. Connect Plantronics EncorePro HW510/HW520 Headsets Connect the EncorePro HW510/HW520 headsets to the Plantronics HIC Adapter Cable, and then connect the HIC cable directly to the headset port of the Avaya 1400 Series Digital Deskphone. 7. Verification Steps Verify that the Plantronics EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable have been connected to the Avaya 1400 Series Digital Deskphones.
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