IP Office 1400 Series Phone User Guide Intended solely for use with Mid-Market IP Office Release 8.
© 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents 6. Transferring Calls 6.1 Transfer to..................................................................... Voicemail 52 6.2 Transferring ..................................................................... a Held Call 52 1. Introduction 1.1 Important Safety ..................................................................... Information 9 1.2 '08 Phones..................................................................... 10 1.3 '16 Phones...............................................
14.3 Lock ..................................................................... 14.4 Auto Lock..................................................................... 14.5 Unlock ..................................................................... 14.6 Changing..................................................................... Your Login Code 14.7 Unregistering ..................................................................... 88 89 89 90 90 15. Redirecting Calls 15.1 Follow Me.........................
Contents 23.33 Twinning ..................................................................... 181 Index ...............................................................................183 21. System Administration 21.1 Checking..................................................................... the System and Software Version 21.2 Checking..................................................................... the Time Settings 21.3 Setting the .................................................................
Chapter 1.
Introduction: 1. Introduction This guide is for 1408 and 1416 phones when being used on an Avaya <%TARGET2%> telephone system. 1416 Telephone 1408 Telephone 1.1 Important Safety Information · ! Warning: This handset may pickup small metal objects such as metal pins or staples. · During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the phone to restart.
1.2 '08 Phones The diagram below shows the main features of a 1408 phone. · This phone has 8 programmable buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure additional appearance buttons. · Any button not configured as appearance buttons can be configured for a range of telephone system features. These are called feature buttons.
Introduction: '08 Phones 1.3 '16 Phones The diagram below shows the main features of a 1416 phone. · The display angle can be adjusted for optimal viewing. · This phone has 16 programmable buttons. · The phone also supports up to 3 add-on BM32 button modules, each providing an addition 32 buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure additional appearance buttons.
1.4 Button Modules The 1416 and 1616 phones can support addition units called button modules. Each button module provides the phone with an additional 32 buttons which can be used as appearance buttons 19 and or feature buttons 116 . Up to 3 button modules can be attached to a 1416 or 1616 phone. However the number of button modules supported by the telephone system may be limited by the total number of button modules attached to other phones on the telephone system.
Introduction: Button Modules 1.5 Phone Keys The following keys are found on the phone: Key Description Soft Keys - These 3 keys below the display have variable functions. When the key is active, its function is indicated by the text label above it. The left hand key is usually linked to the OK key. Message - This key is used to access your voicemail system. By default this uses a series of menus on your phone's display. Navigation Keys - Press the up and down arrow keys to scroll through lists.
1.6 The Phone Stand The phones all include a two-position stand that clips to the base of the phone as shown below. Once attached the stand can be used in either position to change the angle of the phone. When changing the position of the stand, be sure to check that the stand has locked into the chosen position. A small plastic peg is located just under the phone's handset. This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position.
Introduction: The Phone Stand 1.7 Labels Next to each call appearance button and feature button is a paper label. The label identifies the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information. 1.8 The Main Phone Menus The main menus are detailed below. You can move between them using the PHONE key.
Switching Menus With a call connected, you can still access the other main menus. Press the normal appearance menu or one that lists the other menus accessible. You can also use the menu.
Introduction: The Main Phone Menus 1.9 Other Menus In addition to the main phone menus specific keys. - The Redial Menu 15 , there are a number of additional menus which are accessed by pressing 42 This menu accesses by pressing the outgoing calls that you have made. You can configure your phone case the menu is not shown. 43 key.
1.10 Phone Status Letters The series of letters that appear in the top left of the display are used to indicate the status of various features. · B = Barred A B is shown on your phone's display when the system administrator has set you to outgoing call barred status. You will only be able to make internal calls while this is applied. · D = Diverting (Forwarding) Calls A D is shown on your phone's display when you have forward unconditional enabled.
Introduction: Phone Status Letters 1.11 Appearance Buttons/Menu Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. Normally your first 3 buttons are call appearance buttons but additional buttons can be configured as appearance buttons. There are 4 different types of appearance keys that your system administrator can configure: · Call Appearance Buttons 21 These represent ordinary phone calls.
1.11.1 Using the Appearance Menu These icons are shown to indicate the status of the call on the currently displayed appearance button: 1. Use the up and down arrow keys to scroll through details of the current call on each appearance button. 2. If there is currently a call on the appearance button, an icon will be displayed indicating the status of the call. · Alerting The call is alerting your phone. · Connected The call is the currently connected call to which you are talking.
Introduction: Appearance Buttons/Menu 1.11.2 Call Apperance Buttons Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you are able to answer and make several calls, switch between calls and perform other actions. When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if set or otherwise go to voicemail if available.
Call Appearance Button Display Idle Indicates that the call appearance is available to be used to make a call or to receive an incoming call. Alerting This call appearance is alerting with an incoming call. You can press the >> double-arrow soft key to select the Ignore or ToVm soft key options. Outgoing Call You have made a call with the appearance but it is not yet connected. Connected The appearance is the one with which you are currently talking.
Introduction: Appearance Buttons/Menu 1.11.3 Bridged Appearance Buttons A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user can then join or retrieve from hold. · When the user's call appearance button alerts, your matching bridged appearance button also alerts.
Bridged Appearance Button Display Idle By default, a bridged appearance is labeled with the name of the user and the label of their call appearance button that your bridged appearance matches. In Use The bridged appearance will show when the matching call appearance is in use on a call. The Join soft key, if displayed, indicates that you can intrude into the call to make it a conference call by pressing the soft key or the bridged appearance button.
Introduction: Appearance Buttons/Menu 1.11.4 Call Coverage Buttons Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the details of the call and answer it if required. The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user.
Call Coverage Button Display Idle By default the display shows the name of the user being covered and Cov. In this state the button cannot be used to make calls or perform other actions. Alerting If the covered user has any alerting call, when their call coverage time is reached the call will also being alerting on your call coverage button for that user. You can answer the call by pressing the button. Connected When you use the call coverage button to answer the call, it becomes your call.
Introduction: Appearance Buttons/Menu 1.11.5 Line Appearance Buttons Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system. The button also allows you to see when the line is in use by other users. For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
Chapter 2.
2. Making Calls If you are not already on a call, then you can just dial the number. The currently selected appearance button, shown by a red lamp, will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button. Using this method you can press the Dir soft key to select a number from the directory 66 .
Making Calls: 2.1 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except by ending the call and starting again. Also if you pause dialing for too long the phone system may think that you have finished dialing and will attempt to connect the call using only the digits you have completed dialing so far.
2.2 Call Soft Key Options When making, answering and during a call, a >> double-arrow soft key appears on the display, it indicates that there are additional options that you can access. The options will vary according to the type of call and system features available to you. · Account Enter an account code to associate with the call. · Answer Answer a page call, turning it into a normal call. · AutCB Set an automatic callback on the user that you have called but who has not answered.
Making Calls: Call Soft Key Options 2.3 Calling a Person from the Contacts List You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during transfers. 1. Access the contacts directory: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select which type of directory entries you want displayed. · All All directory entries.
2.5 Redialling a Previous Number Your phone's REDIAL key can work in one of two ways, set by its redial mode setting 43 . List Mode This redial method is used when your phone's redial mode 43 is set to List. 1. Access the redial list. a. Press the b. Use the Redial key. The list of outgoing calls is displayed. up and down arrow keys to scroll through the 10 most recent outgoing calls. 2. Press the Call soft key or OK to call the number displayed in the call record. 3.
Making Calls: Making a Page Call 2.7 Withholding Your Number You can select to withhold your number on external calls. Note that this option may not be supported in all situations. It may depend on the configuration of your phone system and options supported by your telephone line provider. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down up and down 5.
2.8 Adjust the Call Volume While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for which every device you are currently using (handset, headset or speaker). 1. With the call connected, press the key. 2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 2.9 Muting a Call Muting a call stops the caller from hearing you. However you can still hear them.
Chapter 3.
3. Answering Calls A slow flashing green lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing 131 and by the message lamp flashing. Selected Button If the button also has a red lamp ( ) that indicates that it is already the selected button that will be used if you lift the handset or go off hook in any other way. If that in the case you can answer the call in the following ways: To answer a call on the selected button: = Red on, Slow green flash. 1.
Answering Calls: 3.1 Divert a Call to Voicemail You can transfer a call targeted at you directly to voicemail. 1. If the call is not the current call on the display, use the alerting call. up and down arrow keys to scroll the display to the 2. Press the >> double-arrow soft key. 3. Press the To VM soft key. 4. The call is redirected to voicemail. 3.2 Ignore an Incoming Call You can quiet the ringer of a currently alerting call. The call will continue alerting but with no audible ring. 1.
3.5 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options: · Answer any ringing call on the telephone system. · Answer a call ringing a particular user. · Answer a call ringing a particular group. · Answer a call, not necessarily a group call, ringing the members of a group. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. right arrow key or press the 2.
Chapter 4.
4. Redialling The phones redial operation can work in either of the following modes: · List If this mode is selected, pressing the Redial will display a menu of the 10 most recent outgoing calls in your call log. You can select the call that you want to redial and perform a number of other functions. · One If this mode is selecting, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial function will be accessible.
Redialling: Redial a Call (List Mode) 4.3 Selecting Your Redial Mode You can select whether your phone uses the redial list or last call redial mode. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down right arrow key or press the arrow keys to scroll the display to the option Call Settings. 3. Press the Select soft key or the OK button or the 4. Use the up and down PHONE key and then press right arrow key.
4.4 View Call Details You can view additional details about the currently shown call. 1. Access the redial list. a. Press the b. Use the Redial key. The list of outgoing calls is displayed. up and down arrow keys to scroll through the 10 most recent outgoing calls. 2. Press the Details soft key. The individual details of the currently selected call record are displayed. 3. Use the up and down arrow keys to scroll through the details. The possible values are: · Time The time of the call.
Chapter 5.
5. Holding and Parking Calls Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music on hold if available. The table below summarizes the main differences between parking a call or holding a call. When used to park or hold a call... Hold Park ... the call occupies an appearance button. Yes No ... the caller hears music on hold if available. Yes Yes ... the calls can be retrieved by other users dialing a short code.
Holding and Parking Calls: 5.1 Holding Calls You can hold a call or several calls. · The held call will still occupy the appearance button on which it was made or answered. · While held the caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds. · If you have more than one held call, or one held call and a connected call, pressing the will start a conference between yourself and the calls.
5.1.3 Switching Between Calls With a call on hold (fast-flashing green appearance button) and another call connected (red and green appearance button), you can switch between calls by pressing the appearance button of the held call. The current call is automatically put on hold and the previously held call connected. When you place a call on hold 47 in order to make a transfer 52 , the call is considered 'on hold pending transfer' and is indicated by fast-flashing red and green appearance buttons.
Holding and Parking Calls: Holding Calls 5.2 Parking Calls Parking a call is similar to holding a call. However parked calls can be unparked by other users on the phone system. Each parked call is given a number. By default the number is your extension number plus a digit. Calls that you have parked will return to your phone if they remain parked for too long. The default return delay is 5 minutes. This is a system delay that is applied to all users and can be changed by the system administrator.
5.2.1 Park Using the Menu 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down right arrow key or press the PHONE key and then press arrow keys to scroll the menu to Park. 3. Press the Select soft key or the OK button or the right arrow key. 4. You can park the call and have the parked call indication sent to your phone or another phone.
Chapter 6.
6. Transferring Calls You are able to transfer calls even if all your current call appearance buttons are in use. 1. Press the TRANSFER key. The current call is automatically put on hold. 2. Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory Redial option, if applicable. · To complete the transfer, press the while the call is still ringing. 66 or use the TRANSFER key or press the Complete soft key.
Chapter 7.
7. Account Codes The telephone system can store a number of account codes. Account codes may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. · When an account code is entered while making a call or during a call, that account code is included in the call records output by the system. · Accounts entered are checked against those stored by the telephone system.
Chapter 8.
8. Conference Calls Multiple conference calls are supported, with parties addable to each conference call until the system's conference capacity, up to 128, is reached. However, a maximum of 64 parties is supported in any particular conference call. Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls.
Conference Calls: Adding a Call to a Conference 8.3 Viewing Conference Details You can display a list of the parties involved in a conference call. 1. If not already displayed, press the up or down arrow key to display the conference call. 2. Press the Details soft key. · To scroll through the list of callers in the conference, use the up and down arrow keys. · To drop the caller displayed from the conference, press the Drop soft key. Pressing the will also drop the displayed party.
Chapter 9.
9. Headset Operation Your phone has a headset socket located under the phone. This is suitable for the connection of phone headsets that connect via a HIS headset cable. · Pressing the headset call. HEADSET key can be used to answer a call through the headset. It can also be pressed to end a · The key is lit when there is a call connected through the headset. · The key can also pressed to turn a call already answered using the handset or handsfree into a headset call.
Chapter 10.
10. Handsfree Speaker Operation Your phone has a speaker and microphone that allows you make and answer calls handsfree. The speaker is located under the handset. The microphone is located near the bottom right of the phone's keypad. · Pressing the call. SPEAKER key can be used to answer a call handsfree. It can also be pressed to end a handsfree · The key is lit when there is a call connected handsfree.
Chapter 11.
11. Contacts/Directory This menu is accessed by pressing the key. It is used to display names and numbers that you can then use for making calls. The directory includes names stored for use by all users, names stored for use by just you and the name and numbers of all the other users and groups on the phone system. The Contact Menu 172 diagram shows a summary of the menu options. The contacts shown in the directory come from a number of sources.
Contacts/Directory: 11.1 Viewing Contacts Details 1. Access the contacts directory: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select which type of directory entries you want displayed. · All All directory entries. · External Directory entries stored by the telephony system for all users to use. · Groups The names and numbers of hunt groups on the telephone system. · Users The names and numbers of other users on the telephone system.
11.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during transfers. 1. Access the contacts directory: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select which type of directory entries you want displayed. · All All directory entries.
Contacts/Directory: Using the Directory for Other Functions 11.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select your Personal directory. 2. Press the New soft key. · The menu now allows editing of the name and number. Use the between number and name entry.
11.4.1 Add a Contact from the Call Log You can add a name and number shown in your call log to your personal contacts. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. c. Use the left and right arrow keys to select which call log records you are viewing. The options are All, Missed, Answered and Outgoing. · If you have any new missed call records (ie.
Contacts/Directory: Adding a New Contact 11.5 Editing a Contact You can edit the contacts in your own personal directory. 1. Access your personal directory contacts: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select your Personal directory. c. Either press the List soft key to display all the directory entries or start dialing the name to display only matching entries. d. Use the up and down arrow keys to scroll through the matching entries.
11.6 Deleting a Contact You can delete a contact from your own personal directory. 1. Access your personal directory contacts: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select your Personal directory. c. Either press the List soft key to display all the directory entries or start dialing the name to display only matching entries. d. Use the up and down arrow keys to scroll through the matching entries.
Chapter 12.
12. Call Log This menu is accessed by pressing the Call Log key. The call log you see is a call log stored on the telephone system. If you login at another phone that does this, your call log moves with you. Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed calls. If configured by the system administrator, it can also include calls missed by hunt groups of which you are a member.
Call Log: 12.1 Using the Call Log 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. c. Use the left and right arrow keys to select which call log records you are viewing. The options are All, Missed, Answered and Outgoing. · If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will open showing your missed calls. d.
12.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. c. Use the left and right arrow keys to select which call log records you are viewing. The options are All, Missed, Answered and Outgoing. · If you have any new missed call records (ie.
Call Log: Viewing Call Details 12.4 Deleting a Record You can delete the currently displayed call record. If the record is a missed hunt group call, the record is also deleted from the call log of other users configured to see the same hunt group's missed calls. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. c.
12.6 Adding a Record to Your Contacts You can add a name and number shown in your call log to your personal contacts. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. c. Use the left and right arrow keys to select which call log records you are viewing. The options are All, Missed, Answered and Outgoing. · If you have any new missed call records (ie.
Chapter 13.
13. Voicemail If your telephone system includes a voicemail server, pressing the MESSAGES button accesses a series of menus referred to as "visual voice".[1] You can use these menus to playback messages and change various voicemail settings.
Voicemail: Message Waiting Indication 13.2 Checking Messages 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The visual voice menu is displayed. The numbers shown against the Listen option indicate the number of new, old and saved messages in your mailbox.
13.3 Sending a Message You can use visual voice to record and send a voicemail message to other users' mailboxes. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The visual voice menu is displayed. 3. Use the up and down arrow keys to scroll to the option Message. 4. Press the Select soft key or OK. 5. Enter the user to which you want to send the message. 6. Press the Message soft key.
Voicemail: Sending a Message 13.4 Mailbox Greeting While the voicemail system will play a generic greeting to caller, prompting them to leave a message, you can record your own greeting. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The visual voice menu is displayed. 3. Use the up and down arrow keys to scroll to the option Greeting. 4. Press the Select soft key or OK. 5.
13.5 Email Mode Voicemail email is a feature where emails are sent to your email address when your voicemail mailbox receives a new voicemail message. The email can include the voicemail message as an attachment or it can be just an alert. This option is only available if configured by your system administrator. Through the visual voice menu you can change the mode of voicemail email operation. 1. Press the MESSAGES button.
Voicemail: Email Mode 13.6 Changing Your Voicemail Code 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The visual voice menu is displayed. 3. Use the up and down arrow keys to scroll to the option Password. 4. Press the Select soft key or OK. 5. Enter your current password and press Done. 6. Enter the new password that you want to use.
13.8 Transfer to Voicemail When set to visual voice mode, the user or group. key can be used to transfer your current call to the voicemail mailbox of another 1. With the call connected, press the key. You are still connected to the call and can continue talking. 2. Dial the extension number of the user or group to which you want to transfer the call. 3. When the number matches a user or group, their name is displayed. · To transfer the call to the user or group's mailbox, press the Select soft key.
Chapter 14.
14. Logging In/Out You may always use the same phone in the same location. However the telephone system provides a number of features that allow you to use any phone on the system to make and receive your calls. · Log In 87 You can login at any phone that you want to use. All your calls are then directed to that phone and your user settings are applied to calls made and received. Your contacts and call log stored by the telephone system are displayed by the phone.
Logging In/Out: 14.1 Logging In When you login to a phone, you take control of that phone. Incoming calls for you are redirected to it phone and your user information and settings are available. Any existing user on the phone is logged off when you login. The method for logging in depends on the current state of the phone: · Phone In Use 87 If the phone is already in use you can still login. The existing user will be logged out. · Logged Out 87 If the phone has no current user,it displays NOT LOGGED IN.
14.3 Lock Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or have it automatically locked 89 after a period of phone inactivity. When your phone is locked: · It can only be used to make internal and emergency calls. · None of the menus for your user settings can be accessed. · To unlock the phone 89 requires your login code if you have configured a login code 90 . 1. Press the Features soft key if shown.
Logging In/Out: Lock 14.4 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually have it automatically locked after a period of phone inactivity. using the steps below or 88 When your phone is locked: · It can only be used to make internal and emergency calls. · None of the menus for your user settings can be accessed. · To unlock the phone 89 requires your login code if you have configured a login code 90 . 1. Press the Features soft key if shown.
14.6 Changing Your Login Code You can change your own login code. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down up and down PHONE key and then press arrow keys to scroll the display to the option Phone User. 3. Press the Select soft key or the OK button or the 4. Use the right arrow key or press the right arrow key. arrow keys to scroll the display to the option Set Password. 5.
Chapter 15.
15. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. · Follow Me 93 Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways: · Follow Me To Set the follow me destination from your own phone. · Follow Me Here Set the follow me destination from the phone that you want to use. · Forward 96 Forward calls to an internal or external number.
Redirecting Calls: 15.1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone. The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.
15.1.1 Follow Me To (Features Menu) Using the user menu you can set and clear follow me to settings. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down right arrow key or press the PHONE key and then press arrow keys to scroll the menu to Forward. 3. Press the Select soft key or the right arrow key. 4. Press the Select soft key or the below is skipped. right arrow key.
Redirecting Calls: Follow Me 15.1.3 Follow Me Here (Features Menu) You may be able to change follow me here using the Features menu. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down up and down PHONE key and then press arrow keys to scroll the menu to Forward. 3. Press the Select soft key or the OK button or the 4. Use the right arrow key or press the right arrow key. arrow keys to scroll the menu to Follow Me Here.
15.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. Forward Unconditional Forward unconditional can be used to immediately redirect your calls. · By default this function is only applied to incoming external calls to you. However, if required internal calls and or hunt group calls can also be selected. · When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination.
Redirecting Calls: Forwarding Calls Default Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. Your system administrator will confirm any additional short codes that they may have configured for your use. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.
15.2.1 Forward Unconditional (Status Menu) You can clear or change your forward unconditional settings through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. Use the up and down PHONE key and then arrow keys to scroll the menu to Fwd Uncon. · To switch off forward unconditional, press the Off soft key. · To change the forwarding settings, press the Edit soft key.
Redirecting Calls: Forwarding Calls 15.2.2 Forward Unconditional (Features Menu) You may be able to change your forward unconditional settings using the Features menu. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down PHONE key and then press arrow keys to scroll the menu to Forward. 3. Press the Select soft key or the OK button or the 4. Use the right arrow key or press the up and down right arrow key.
15.2.3 Forward On No Answer (Status Menu) If your phone is set to forward on no answer menu. 179 , you can clear or change the forward settings through the Status 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. Use the up and down PHONE key and then arrow keys to scroll the menu to Fwd NoAns. · To switch off forward on no answer, press the Off soft key. · To change the destination of the setting, press the Edit soft key.
Redirecting Calls: Forwarding Calls 15.2.4 Forward On Busy (Status Menu) If your phone is set to forward on busy, you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. Use the up and down PHONE key and then arrow keys to scroll the menu to Fwd OnBsy. · To switch off forward on busy, press the Off soft key.
15.2.5 Forward On Busy/No Answer (Features Menu) You may be able to use the Features menu to switch forward on no answer, forward on busy on or off. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down PHONE key and then press arrow keys to scroll the menu to Forward. 3. Press the Select soft key or the OK button or the 4. Use the right arrow key or press the up and down right arrow key.
Redirecting Calls: Forwarding Calls 15.3 Do Not Disturb · When you are in 'do not disturb', you callers are redirected to voicemail if available or otherwise hear busy tone. · The only people who can call you are those calling from numbers in your do not disturb exceptions list. Forwarding can still be applied to these calls. · Calls to any hunt group of which you are a member are not presented to you (unless you are the last available member of the group).
15.3.1 DND On/Off (Features Menu) You can use the Features menu to switch do not disturb on or off. Enabling DND will not affect any calls already being presented to your phone. Hunt group calls will also still be presented if you are the only available member of the group. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down right arrow key or press the arrow keys to scroll the display to the option Call Settings. 3.
Redirecting Calls: Do Not Disturb 15.4 Twinning Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning 180 and mobile twinning 181 . Internal Twinning This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both phones. You can also make your calls from either extension.
Chapter 16.
16. Groups Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for call. When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members. How long a group call will ring at each group member before being presented to the next member is controlled by the group's own settings.
Groups: Group Membership 16.1.2 Group Membership On/Off (Features Menu) You may be able to enable or disable your group membership for some of the groups to which you belong. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down right arrow key or press the PHONE key and then press arrow keys to scroll the menu to Group. 3. Press the Select soft key or the OK button or the right arrow key. 4.
16.2 Group Service Status and Fallback · Group Service Status A hunt group can be in one of the following service modes: · InServ = In Service The groups operates a normal, distributing calls to available members of the group. · Night = Night Service The group is in night service mode. Calls are redirected to its night service fallback group if set to voicemail if available.
Groups: Group Service Status and Fallback 16.2.1 Changing the Group Service Status (Features Menu) Using the Features menu you may be able to change the service status of some groups to which you belong. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down up and down PHONE key and then press arrow keys to scroll the menu to Group. 3. Press the Select soft key or the OK button or the 4.
16.2.2 Changing the Group Service Status (Status Menu) If the system administrator has allowed you, you can change the service state of a group through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. Use the status. up and down PHONE key and then arrow keys to scroll the menu to the hunt group name and your current membership 3.
Groups: Group Service Status and Fallback 16.2.3 Changing the Group Fallback You may be able to use the Features menu to change the fallback group destination for some of the hunt groups of which you are a member. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down up and down PHONE key and then press arrow keys to scroll the menu to Group. 3. Press the Select soft key or the OK button or the 4.
Chapter 17.
17. Button Features Those buttons not configured by the system administrators as appearance buttons can be used for other special features. The button feature can be accessed by pressing the appropriate button. However they can also be accessed through the Button Features section of the Features menu (press the Features soft key and selecting Button Features). The up and down arrow keys can then be used to scroll through the programmed buttons. The associated button will briefly flash its red lamp.
Button Features: Programming a Button 17.2 Features There are a wide range of actions that can be assigned to the buttons. This guide only includes details of those that you can assign to a button using the self-administer 116 menu. Functions that can only be assigned by your system administrator will be explained by the system administrator. Some actions are not supported on all phones. However they may be set for users who hot desk between different types of phone.
17.2.1 Abbreviated Dial This action can be used as a speed dial button. While setting up the button, enter the number you would like it to dial. You can enter a partial number and complete the dialing after pressing the button. For example pre-program the button with a particular international dialing code. 17.2.2 Abbreviated Dial Program This function is not supported on 1600 Series phones. 17.2.3 Account Code Entry This action can be setup with or without an account code.
Button Features: Features 17.2.8 Call Park Button setup with this action can be used to park and unpark calls. The button can be setup with or without a park slot number. · When associated with a specific park slot number, the button will park and unpark calls from that park slot and indicate when a call is parked in that park slot. See the table below. · When not associated with a specific park slot number, the button will park calls by assigning them a park slot number based on your extension number.
17.2.15 Group A button set to this function monitors the status of a hunt group queue. This is only supported for hunt groups with queuing enabled. The user does not have to be a member of the group being monitored. The button will indicate when the group has calls ringing (Green flash) and calls queued (Red flash). Queued means the group has more calls waiting (not including calls ringing) than available group members. 17.2.
Button Features: Features 17.2.
17.2.23 Time of Day This action is not supported on your phone as it displays the time and date by default. 17.2.24 Timer When a call is made or answered on a call appearance, the call appearance line can include a call timer. This is controlled by the phone's Call Timer 136 setting. During the call you may want to show or hide the call timer associated with the currently selected call appearance. For example in order to see more of the caller ID information.
Button Features: Features 17.2.25 User Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name enclosed in double quotes. The button can be used to make calls to the user or pickup their longest waiting call when ringing. On buttons with a text label, the user name is shown. The actions performed when the button is pressed will depend on the state of the target user and whether they are local or on a remote SCN system.
Chapter 18.
18. Phone Settings Pressing the MENU key accesses a menu that can be used to control various phone settings. These are mainly settings stored by the phone rather than user settings that move with you. The Phone A-Menu diagram General 170 shows a summary of the menu options.
Phone Settings: 18.1 Mobile Twinning This menu option is only available is you have been configured by the system administrator to be able to use mobile twinning. · The addition of a button set to the Twinning function is recommended, contact your system administrator. Such a button allows you to transfer a call to your twinning destination, retrieve a call from the twinning destination and access the menu options below to set the twinning destination number and switch twinning on/off. 1.
18.3 Redial Mode You can select whether your phone uses the redial list or last call redial mode. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down right arrow key or press the arrow keys to scroll the display to the option Call Settings. 3. Press the Select soft key or the OK button or the 4. Use the up and down PHONE key and then press right arrow key. arrow keys to scroll the menu to Redial Action. 5.
Phone Settings: Redial Mode 18.4 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except by ending the call and starting again.
18.6 Auto Lock Rather than logging out, you can lock your phone. You can either lock your phone manually have it automatically locked after a period of phone inactivity. using the steps below or 88 When your phone is locked: · It can only be used to make internal and emergency calls. · None of the menus for your user settings can be accessed. · To unlock the phone 89 requires your login code if you have configured a login code 90 . 1. Press the Features soft key if shown.
Phone Settings: Auto Lock 18.7 Ringer Controls This section covers controls for adjusting the ringing used by your phone. · Switch the Ringer On/Off 131 · Flash the message lamp for calls (Visual Alerting) · Audible Alerting On/Off · Coverage Ring · Ring Sound 132 132 132 133 · Ring Volume 134 · Internal Auto Answer 134 Calls are presented with a number of different ring patterns. · Internal Calls: Repeated single ring. · External Calls: Repeated double ring.
18.7.2 Visual Alerting The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting your phone. The lamp is flashed to indicate a call waiting to be answered. 1. Press the 2. Use the MENU button. up and down arrow keys to locate the option Call Settings.... 3. Press the Select soft key. 4. Use the up and down 5. Use the left and right arrow keys to locate the option Visual Alerting.
Phone Settings: Ringer Controls 18.7.5 Ring Sound Calls are presented with a number of different ring patterns. · Internal Calls: Repeated single ring. · External Calls: Repeated double ring. · Ringback/Return Calls: Repeated single-ring followed by two short rings. This type of ring is used for calls that are returning to your phone. For example, a call that you put on hold and which is returning due to being left on hold too long.
18.7.6 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. 1. With the phone idle or ringing, press the key. 2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 18.7.7 Internal Auto Answer You can select to have internal calls automatically connected if you are not already on a call.
Phone Settings: Ringer Controls 18.8 Display Controls This section covers controls for adjusting the phones display and the information shown on the display. · Display Brightness 135 Adjust the brightness of the display. · Display Contrast 135 Adjust the contrast of the display. · Call Timer 136 Adjust whether the ring/call time is displayed for calls on appearance buttons. · Show Last Call Duration 136 Display the duration of a call for a few seconds after the call is ended.
18.8.3 Call Timer Display When you have calls alerting on appearance buttons, the phone can include a timer in the appearance details shown on the display. The timer shows how long the call has been alerting and, if you answer the call, resets to show how long the call has been connected. The timer will also show how long a call has been on hold when you hold the call. You can turn the timer display on or off. Turning it off provides more space for other call details on the display.
Phone Settings: Display Controls 18.8.5 Display Language The system administrator can configure which languages are available for use by the phone for its own menus. Up to 5 languages can be made available. Though the phone's menu you can select which of those languages the phone should use. Note that many of the messages displayed on the phone use text sent from the telephone system.
18.8.6 Display Name You can select what information is displayed on the top line of the phone display when the phone is idle. Normal idle phone display showing extension number, time and date. Optional idle phone display showing extension number and name. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down up and down right arrow key. arrow keys to scroll the display to the option Phone Screen Settings. 5.
Phone Settings: Display Controls 18.8.8 Show Call Waiting By default, when you are connected on a call, the display will show details of that call. In order to see details of a another call such as a held call or a waiting call you need to scroll the display using the up and down arrow buttons. Using the Show Call Waiting option, you can select to have the current call display automatically toggle between details of the current call and the waiting call display. 1. Press the Features soft key if shown.
18.9 Volume and Sound This section covers controls that relate to the various sounds that your phone uses and to the volume. These are in addition to the ringer controls 131 available. · Button Click 141 Turn the phone menu key click on or off. · Error Tones 141 Turn the phone menu error tones on or off. · Ringer Volume 141 Adjust the volume of the ringer used by the phone. · Handset Volume 141 Adjust the incoming call volume heard through the phone's handset.
Phone Settings: Volume and Sound 18.9.1 Button Clicks While using the phone menus, the phone can provide a key press confirmation click sound. This can be turned off if it is annoying. 1. Press the MENU button. 2. Press the Select soft key. 3. Use the up and down 4. Use the left and right arrow keys to locate the option Button Clicks. arrow keys or press the On/Off soft key to change the setting. 5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. 18.9.
18.9.6 Speaker Volume While talking handsfree via the phone's speaker, you can adjust the volume of the incoming call. 1. With the call connected on the speaker, press the key. 2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 18.9.7 Automatic Gain Control When using automatic gain control (AGC), the phone tries to maintain a constant audio level even if the incoming call changes between loud and quiet. 1. Press the 2. Use the MENU button.
Phone Settings: Volume and Sound 1400 Series Phone User Guide IP Office Page 143 15-601040 Issue 06d (Monday, March 19, 2012)
Chapter 19.
19. Status Menu The Status menu is not always visible. It is shown when you have any special call routing features active. For example do not disturb switched on. It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups.
Status Menu: Follow Me To 19.3 Follow Me Here If other users has a follow me set to you phone, you can clear or change the setting through the Status menu. 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. Use the up and down each user. PHONE key and then arrow keys to scroll the menu to Follow Me Here. There will be a separate entry for · To clear the follow me to setting, press the Clear soft key.
19.5 Forward On No Answer If your phone is set to forward on no answer menu. 179 , you can clear or change the forward settings through the Status 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. Use the up and down PHONE key and then arrow keys to scroll the menu to Fwd NoAns. · To switch off forward on no answer, press the Off soft key. · To change the destination of the setting, press the Edit soft key.
Status Menu: Forward Unconditional 19.7 Forwarded Here This option allows you to see the names of users who are currently forwarding calls to you. It includes forward unconditional, forward on no answer and forward on busy. A separate entry is shown for each user. 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. Use the up and down PHONE key and then arrow keys to scroll the menu to Fwd To Here.
19.10 Mobile Twinning If you have been configured as a mobile twinning user, you can use the status menu to switch mobile twinning mode off. 1. Press the Status soft key if shown. To access the status menu during a call, press the press the Status soft key if shown. 2. If necessary use the up and down PHONE key and then arrow keys to scroll the menu to Mobile Twinning. · To clear the setting, press the Off soft key. 19.
Chapter 20.
20. Short Codes Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. Your system administrator will confirm any additional short codes that they may have configured for your use. These are useful as they can be dialed from any phone on the system. For example this allows you to login at a basic analog extension and still control a number of features.
Short Codes: Forwarding · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. · Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on. · Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.
Chapter 21.
21. System Administration If necessary, the system administrator can configure you as a 'system phone' user. This allows you to perform a range of functions that help maintain your phone system. From the System Administration menu, you can do the following: · Check the system type and software version · View and/or change the system date 157 156 . and time 158 . · Edit external contacts stored by the phone system. · Shut down the system 159 .
System Administration: Checking the System and Software Version 21.2 Checking the Time Settings When the phone system is configured to get the time automatically from a time server, you can view the settings through the phone. The details include the address of the time server, the UTC time value obtained and the current local time. If daylight saving time (DST) is being used, the DST setting being applied is also shown. 1. Press the Features soft key if shown.
21.4 Setting the Time The process below can be used when the telephone system does not obtain the time and date automatically. On systems that are configured to obtain the time automatically, the current time server settings 157 can be displayed. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2. Use the up and down right arrow key or press the PHONE key and then press arrow keys to scroll the display to the option Phone User. 3.
System Administration: Setting the Time Offset 21.6 System Shutdown You can shutdown the telephone system for a specified number of minutes. Note that this is not a polite shut-down, once you have confirmed the action, any existing calls and services using the telephone system will start being disconnected. The telephone system will then remain unavailable for the duration you specify, the default being 10 minutes.
21.7 Memory Card Management The telephone system can be fitted with an additional memory card or cards which are used for various functions. The memory card menu allows you to check the status of the card or cards fitted to your telephone system and to perform a number of actions on the cards. 1. Press the Features soft key if shown. · To access the menu during a call, press the the Features soft key. 2.
System Administration: Memory Card Management 21.8 System Alarms If you have been configured as a system administrator (also called a system phone user), an S on the phone's display indicates a system alarm message. While you are not expected to be able to fix the error causing the alarm, the error message allows you to report the problem to your system maintainer. · Memory Card Failure There is a problem with one of the memory cards used by the telephone system.
Chapter 22.
22. The Phone Menus This section gives summaries of the phone menus. · Features Menu 165 This menu allows you to change a number of your user settings. · Self-Administer Menu 167 This is a sub-menu of the Features menu. It allows you to assign functions to the feature buttons. · Visual Voice Menu 168 This menu is used to access voicemail messages and other voicemail settings. · Status Menu 169 This menu is used to change the settings of various features when they are enabled.
The Phone Menus: 22.1 Features Menu This menu is accessed by pressing the Features soft key. It can be used to access a range of user settings. To exit the whole user menu and return to the appearance menu, press the press the Exit soft key. Within the menu, the up and down additional options is indicated by the PHONE/EXIT button or, if displayed, arrows keys are used to scroll through menu options. The availability of arrow icons.
Access Control The system administrator controls whether you can access some of the menus. Others are only available if certain perquisites are met: · While the phone is locked 88 , the Features menu cannot be accessed to change user settings. · The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown.
The Phone Menus: Features Menu 22.2 Self-Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer.
22.3 Visual Voice Menu This menu is accessed by pressing the key. The system administrator may have configured it so that you are required to enter your voicemail code after pressing the button. The Email option is only available if configured by the system administrator. Hunt group mailbox access is only available if configured by the system administrator.
The Phone Menus: Visual Voice Menu 22.4 Status Menu This menu is accessed by pressing the Status soft key.
22.5 Phone A-Menu This menu is accessed by pressing the key. It is used mainly for phone specific settings rather than your user settings. It can also be used to view details of the phones software. The following options are not used with IP Office and are not included in this documentation; Applications, LogAnswered, Log-Un-Answered, Log-Outgoing, Log-Bridged, Erase Contacts, Erase Call Log and Stay in Contacts.
The Phone Menus: Phone A-Menu 22.6 Call Log Menu This menu is accessed by pressing the 1400 Series Phone User Guide IP Office key. The diagram below summarizes the structure of the menu.
22.7 Contacts Menu This menu is accessed by pressing the directory of contacts. 1400 Series Phone User Guide IP Office key.
The Phone Menus: Contacts Menu 22.8 Redial Menu This menu is accessed by pressing the key. This menu is only used when you set your redial mode numbers (up to 10) shown come from your outgoing call log. 1400 Series Phone User Guide IP Office 43 to List.
22.9 Phone Locked Menu When your phone is locked: · It can only be used to make internal and emergency calls. · None of the menus for your user settings can be accessed. · To unlock the phone 89 requires your login code if you have configured a login code 1400 Series Phone User Guide IP Office 90 .
The Phone Menus: Phone Locked Menu 22.10 System Admin Menu This menu is only available to users who have been configured as a system phone user.
22.11 Error Screens Display Likely Cause NoUser This screen is displayed when there is no user currently logged in on the phone. The phone can still be used for internal and emergency calls. To login 87 press Select. PHONE LOCKED This screen is displayed if the user has locked it. The phone can still be used to make and receive internal calls and to make emergency calls. If it is your phone you can unlock it using your login code. If it not you phone, you can still login 87 .
Chapter 23.
23. Glossary 23.1 Abbreviated Ring A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected. 23.2 Appearance Button Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. Normally your first 3 buttons are call appearance buttons but additional buttons can be configured as appearance buttons. 23.
Glossary: Do Not Disturb · N = No Calls (Do Not Disturb) An N is shown on your phone's display when you have do not disturb enabled. 23.10 Do Not Disturb Exceptions · These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls to you. It does not apply for calls to a hunt group of which you are a member. 23.11 Follow Me Follow me to is used to redirect your calls to another extension where you will be working.
· If you have voicemail enabled 83 , the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. · D = Diverting (Forwarding) Calls A D is shown on your phone's display when you have forward unconditional enabled. 23.17 Group Your system administrator can include you as a member of a group along with other users.
Glossary: Mobile Twinning 23.25 Mobile Twinning Mobile twinning is twinning 181 where your calls ring at both your phone and at another number which can include an external number. If you have been configured as a mobile twinning user, you can switch use of mobile twinning on or off through the phone's menus and also change the number to which you are twinned. 23.26 Park Call Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.
Index Index A Abbreviated ring 23, 25, 132, 178 Access Control Fallback 108, 109, 110, 111, 112, 113, 149 Follow Me 93, 94, 95, 96, 98, 99, 100, 101, 102, 146, 147, 148, 149 Forward 93, 94, 95, 96, 98, 99, 100, 101, 102, 146, 147, 148, 149 Membership 108, 109, 110, 111, 112, 113, 149 State 108, 109, 110, 111, 112, 113, 149 Add Contact 44, 68, 76 Contact from Redial List 44, 68 External contact 64, 67, 69, 70 to conference call 56 Alarm 150, 161 All Call Log 33, 68, 73, 74, 75, 76 Contacts 33, 65, 66 Forwar
Diverting 18, 96, 179 Do Not Disturb 18, 103, 178 Off 104, 146 Status 104, 146 E Edit Contact 67, 69 External contact 64, 67, 69, 70 Follow me here 95, 147 En-bloc 31, 129 En-Bloc Dial 31, 129 Expansion Failure 150, 161 External 33, 65, 66 Forward 98, 99, 148 Forward on Busy 100, 101, 102, 147, 148 External and Group 98, 99, 148 External Calls 131, 133 external directory 64, 67, 69, 70 External Only 98, 99, 148 F Failure 150, 161 Fast Flash 21, 23, 25, 27 Features Menu 15, 165 Flash 21, 23, 25, 27 Follow
Index Mobile Twinning Off 150 On/Off 105, 127 Status 150 More 73, 79, 80, 81 Music on hold 47, 57 N N 18, 103, 178 New Contact 44, 68, 76 Night Service Automatic 110, 111, 112, 149 No answer Forward status 100, 148 No Calls 18, 103, 178 No ring 23, 25, 132, 178 Non Group Calls 98, 99, 148 number 27 O O 18, 110 One 42, 43, 128 OOS 110, 111, 112, 149 Out of Service 18, 110, 111, 112, 149 Outgoing 33, 68, 73, 74, 75, 76 P Parked calls Status 50, 150 Password 87 Personal 33, 65, 66 Phone User 87, 88, 89, 90,
1400 Series Phone User Guide IP Office Page 187 15-601040 Issue 06d (Monday, March 19, 2012)
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
