IP Office 4601/5601 Phone User Guide 15-601078 Issue 04c - (12 December 2008)
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Contents Contents 1. The Telephone 1.1 Call Appearance ..................................................................... Buttons 8 1.2 Logging On ..................................................................... 8 1.3 Logging Off ..................................................................... 8 2. Call Handling 2.1 Answering ..................................................................... a Call 2.2 Making a Call ..................................................................... 2.
Chapter 1.
The Telephone: 1. The Telephone This guide covers the use of the 4601 and 5601 phones on IP Office. Both phones are similar, however the 5601 is only supported on the IP Office whereas the 4601 is supported on a range of Avaya phone systems. 1. Message Lamp: This lamp is used as follows; On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for which you have been configured to receive "Message Waiting Indication". 2.
1.1 Call Appearance Buttons Having two call appearance buttons is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls. If you are set to receive a call waiting indication, the waiting call is indicated by the LED next to the call appearance key. Again you can switch between calls using the call appearance keys. 1.
Chapter 2.
2. Call Handling 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and the LED next to the call appearance button flashes. If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. The default ringing cadences are: · Internal calls - single ring cadence · External calls - double ring cadence.
Call Handling: Making a Call 2.3 Clearing a Call To clear an established call: · Replace the handset or press DROP. 2.4 Conference The Conference feature allows you to conference other parties (including yourself) into a call. Note · The number of parties allowed in a conference is controlled by your phone system. To add another party to a call: 1. Press 2. Dial the number of the person you want to add to the call. Wait for an answer. 3. CONFERENCE again.
2.6 Hold If, with a call in progress, a second call arrives and is shown against a Call Appearance button, you can then HOLD the first call and answer the second call. To put a call on hold: · Press HOLD and answer the second call by pressing its Call Appearance button. The LED beside the first call appearance button flashes to show that it is on hold. To return to the held call: · Clear or put on hold the second call and press the Call Appearance button of the held call.
Chapter 3.
3. System Features As well as specific features, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes (see Default Feature Codes 18 ). It also assumes that you have full access to all features and the public phone network. Consult your system administrator for details of short codes that may have been changed.
System Features: Call Forwarding 3.2 Diverting Calls You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number. To use Follow-Me-Here from another extension: In this case, N is your home extension · Dial *12*N# from the extension you are temporarily using.
3.4 Private Call The Private Call feature is used to prevent any intrusions during the call. Private call can be activated either before or during a call and will set the phone status to 'cannot be intruded' until you switch the Private Call feature off. If you place a call to an extension with Private Call on, you will hear the Number Unobtainable tone. Note · Private call is not a default feature. If you require this option, contact your administrator. 3.
System Features: Parking Calls 3.6 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. Note · Not all systems support voicemail or have voicemail installed.
3.7 Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.
Index Index B buttons 7 C call answering 10 clearing 11, 18 diverting 15 forwarding 14 hold 12, 18 incoming call 10 making 10 waiting 18 call appearance buttons 8 conference 11, 18 D default feature codes 18 diverting calls 15 do not disturb 15, 18 F follow me 18 forwarding 14, 18 H hold 12 hunt group 18 L logging off 8 logging on 8 M making calls 10 message 7, 12 P park call 16 private call 16 R redial 12 relay 18 ringing cadence 10 T toggle 18 transfer 11 V voicemail 17, 18 volume 7 4601/5601
4601/5601 Phone IP Office Page 21 15-601078 Issue 04c (12 December 2008)
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
