Application Note

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LYM; Reviewed:

SPOC 11/17/2014

Solution & Interoperability Test Lab Application Notes

1 of 9

TLKON-16xx-96xx

Avaya Solution & Interoperability Test Lab

Application Notes for Telekonnectors TLK Konnect with

TLK Galaxy Pro and TLK C Plus Headsets Connected to

Avaya 16xx and 96xx Series IP Deskphone (H.323 and SIP) -

Issue 1.0

Abstract

These Application Notes describe the configuration steps required to integrate Telekonnectors

TLK Konnect with TLK Galaxy Pro and TLK C Plus Headsets connected to Avaya 16xx and

96xx Series IP Deskphones.

Readers should pay attention to section 2, in particular the scope of testing as outlined in

Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases

are adequately covered by this scope and results.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

Summary of content (9 pages)

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Avaya Solution & Interoperability Test Lab Application Notes for Telekonnectors TLK Konnect with TLK Galaxy Pro and TLK C Plus Headsets Connected to Avaya 16xx and 96xx Series IP Deskphone (H.323 and SIP) Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate Telekonnectors TLK Konnect with TLK Galaxy Pro and TLK C Plus Headsets connected to Avaya 16xx and 96xx Series IP Deskphones.
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1. Introduction These Application Notes describe the configuration steps required to integrate Telekonnectors TLK Konnect with TLK Galaxy Pro and TLK C Plus Headsets connected to Avaya 16xx and 96xx Series IP Deskphones. The TLK Konnect is a USB device that provides interfaces to Telephones via headset ports, PCs via USB and mobile devices via Bluetooth. A green labelled cable provides connection from one of the device ports to the headset port of Avaya 16xx and 96xx Series IP Deskphones.
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2.1. Interoperability Compliance Testing All test cases were performed manually. The following features were verified:         Placing calls to the voicemail system. Voice messages were recorded and played back to verify that the playback volume and recording level were good. Placing calls to internal extensions to verify two-way audio. Hearing ringing tone for incoming and ring back for outgoing calls. Answering and ending calls using the call control button on the Avaya phone.
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3. Reference Configuration Figure 1 illustrates the test configuration used to verify the Telekonnectors TLK Konnect with Avaya 16xx and 96xx Series IP Deskphones. The configuration consists of an Avaya S8300D Server running Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN-PRI trunk (not shown), Session Manager and System Manager. Messaging was used as the voicemail system.
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4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment/Software Release/Version Avaya Aura® Communication Manager running Avaya S8300D Server with a G450 Media Gateway 6.3.7.0 Avaya Aura® System Manager 6.3.9.1.2538 Avaya Aura® Session Manager 6.3.9.0.639011 Avaya Aura® Messaging 6.3.124.315-1.247325 Avaya 96x1 Series IP Deskphone (H.323) 6.4014 Avaya 96x1 Series IP Deskphone (SIP) 6.4.0.
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5. Configure Avaya Aura® Communication Manager This section covers the station configuration of Avaya 16xx (H.323) and 96xx Series IP Deskphone for both H.323 and SIP. 5.1. Configure a Station for Avaya 16xx and 96xx IP Deskphones (H.323) The configuration for H.323 is performed entirely via the System Access Terminal (SAT) on Communication Manager. The procedures is the same for both 16xx and 96xx Series IP Deskphones.
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5.1.2. Configure 96x1 IP Deskphone for incoming call notifications in headset Only 96x1 phone support incoming call notification on headset and it requires using 96x1 phone options to configure. Select Home  Options & Settings  Call Settings  Headset Signalling  Switchhook & Alerting on the phone (not shown). This is supported for 96x1 Series IP Deskphone on both H.323 and SIP protocol. When an incoming call arrives, a short beep is heard in the headset regardless if the headset button is active or not.
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7. Verification Steps Verify that the Telekonnectors Konnect has been connected properly as described in Section 6 to the Avaya 16xx and 96xx Series IP Deskphone. Once the headset is connected to the TLK Konnect, verify that incoming and outgoing calls are established with two-way audio to the headset and that the headset can get dial tone and end an active call. 8.
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