Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Release 1.3.
© 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Customer Support . . . . . . . . . . . . . . . . . . . . .
Contents Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . . 23 Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Chapter 4: Maintaining 1600 Series IP Deskphones . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Downloading Software Upgrades. . . . . . . . . . . . . .
Contents Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 1600 Series IP Deskphone Installation and Maintenance Guide
Chapter 1: Introduction About This Guide This guide describes how to install and maintain the 1600 Series IP Deskphone product line and troubleshoot deskphone problems. The 1600 Series IP Deskphone product line supports only the H.323 signaling protocol and work with Avaya Aura™ Communication Manager Release 3.0 or later call servers and Avaya Aura Communication Manager Branch Release 1.1 or later call servers. (Avaya Aura Communication Manager was formerly known as Avaya Distributed Office.
Introduction Document Organization The guide contains the following sections: Chapter 1: Introduction Provides an overview of this guide. Chapter 2: 1600 Series IP Deskphone Installation Describes the equipment and resources required to properly install and operate the 1600 Series IP Deskphones. Provides instructions on installing the deskphones out of the box. Chapter 3: Local Administrative Options Describes how to set local administrative options, if requested by the system or LAN administrator.
Customer Support ● Avaya one-X™ Deskphone Value Edition 9600 Series IP Deskphone Application Programmer Interface (API) Guide, Document Number 16-601442. ● Avaya 1600 Series IP Deskphones Deskphone Administrator Guide, Document Number 16-601443. ● Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide, Document Number 16-601444. ● Avaya 1608/1608-I IP Deskphone User Guide, Document Number 16-601446. ● Avaya 1616/1616-I IP Deskphone User Guide, Document Number 16-601448.
Introduction 4 1600 Series IP Deskphone Installation and Maintenance Guide
Chapter 2: 1600 Series IP Deskphone Installation Introduction The 1600 Series IP Deskphone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP deskphones supplement the existing Avaya IP Solutions platform. The 1600 Series IP Deskphones support DHCP and HTTP/HTTPS over IPv4/UDP which enhance the administration and servicing of the deskphones.
1600 Series IP Deskphone Installation IP Deskphone Models There are seven deskphone set models and a button module currently defined in the 1600 Series IP Deskphone family: Model Note: Call Appearance/ Line Appearance/ Feature Buttons Display Size ● 1603 IP Deskphone 3 2 row by 16 column display ● 1603SW IP Deskphone 3 2 row by 16 column display ● 1603-I IP Deskphone 3 2 row by 16 column display ● 1603SW-I IP Deskphone 3 2 row by 16 column display ● 1608 IP Deskphone 8 3 row by 24 co
Pre-Installation Checklist Software As shipped from the factory, the 1600 Series IP Deskphone may not contain the most up-to-date software for registration and operation. When the deskphone is first plugged in, a software download from an HTTP server might be initiated. The software download gives the deskphone upgraded functionality. For subsequent downloads of software upgrades, the Avaya Media Server provides the capability for a remote restart of the IP deskphone.
1600 Series IP Deskphone Installation Verify These Network Requirements (continued) 4. Note: For Avaya Aura Communication Manager, the Avaya Media Server is configured correctly, as described in the Avaya 1600 Series IP Deskphones Administrator Guide and Avaya Aura Communication Manager documentation. Both documents are available at http://www.avaya.com/support. For Avaya Aura Communication Branch, see the Avaya Aura Communication Manager Branch Device Manager online help. 5.
Assembling the 1600 Series IP Deskphone 13. Note: Verify that the 1600 Series IP Deskphone package includes the following components: ● 1 deskphone set with stand. ● 1 handset capable of transmitting and receiving 7KHz audio. ● 1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into the deskphone and the handset. ● 1 8.5"x11" sheet of labels ● 1600 Series IP Deskphone Safety Instructions. ● 1600 Series IP Deskphone Quick Reference.
00 Series IP Deskphone Installation Note: Note: Note: The last step in assembling the 1600 Series IP Deskphone must be applying power. Apply power either by plugging the power cord into the power source (local powering) or plugging the modular line cord into the Ethernet wall jack (IEEE powering). Do not use the 1151 power adapter with these deskphones.
Assembling the 1600 Series IP Deskphone Figure 1: Connection Jacks with Power over Ethernet on a 1603/1603-I IP Deskphone Issue 6 August 2014 7
1600 Series IP Deskphone Installation Figure 2: Connection Jacks with Local Power on a 1603/1603-I IP Deskphone 8 1600 Series IP Deskphone Installation and Maintenance Guide
Assembling the 1600 Series IP Deskphone Figure 3: Connection Jacks on a 1603SW/1603SW-I IP Deskphone Issue 6 August 2014 9
1600 Series IP Deskphone Installation Figure 4: Connection Jacks with Power over Ethernet on a 1608/1608-I IP Deskphone 10 1600 Series IP Deskphone Installation and Maintenance Guide
Assembling the 1600 Series IP Deskphone Figure 5: Connection Jacks with Local Power on a 1608/1608-I IP Deskphone Issue 6 August 2014 11
1600 Series IP Deskphone Installation Figure 6: Connection Jacks with Power over Ethernet on a 1616/1616-I IP Deskphone Note: The BM32 Button Module shown in the lower left corner can also be attached to the deskphone with the connector packaged with the module.
Assembling the 1600 Series IP Deskphone Figure 7: Connection Jacks with Local Power on a 1616/1616-I IP Deskphone Note: The BM32 Button Module shown in the lower left corner can also be attached to the deskphone with the connector packaged with the module.
1600 Series IP Deskphone Installation 1. Plug one end of the first Cat5e ethernet cable into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 1600 Series IP Deskphone, if appropriate. 2. Plug one end of the second Cat5e ethernet cable into the Ethernet jack on the 1600 Series IP Deskphone. Plug the other end of this cord into the Ethernet wall jack. If the deskphone is to be IEEE-powered, do not proceed to Step 3. 3.
Dynamic Addressing Process Note: Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone and any attached PC, assuming the administrator has not disabled the latter interface by a PHY2STAT setting. 2. The IP deskphone sends a request to the DHCP server and invokes the DHCP process. One of the following messages display: DHCP: s secs * to program DHCP: s secs VLAN ID = n DHCP: s secs where s is the number of seconds that have elapsed since DHCP was invoked.
1600 Series IP Deskphone Installation 7. The HTTP/HTTPS server identifies and sends an upgrade script. The IP Deskphone sends the GET message multiple times till the HTTP server responds. At each instance, all IP deskphones display the following message: HTTP: n uri where, n is the number of HTTP requests sent by the deskphone and uri is the URI of the current HTTP request. ! Important: Important: The maximum length of the URI filename string in the GET statement is 31 characters. 8.
Unnamed Registration 11. Enter a new extension and press OK. To register the deskphone without the extension or password (unnamed), press only OK or make no entry and wait 60 seconds. Note: Unnamed registration is the capability to register a deskphone with the call server without entry of an extension or password. The UNNAMEDSTAT parameter must be set to enable unnamed registration. Deskphones registered unnamed have limited functionality. For more information, see Unnamed Registration.
1600 Series IP Deskphone Installation Unnamed registration allows the deskphone to register without an extension and password. Because there is no extension, telephony functionality is limited, specifically: ● The user has only one call appearance, and hence, cannot transfer or conference calls. ● The user has no administered feature buttons, and cannot invoke on-hook dialing. ● Extension-based information, like a given user’s Contacts data or Option settings are not available.
Chapter 3: Local Administrative Options Introduction After you have successfully installed an IP Deskphone, you might be instructed to administer one of the options described in this chapter. Note: Note: You can modify the settings file to set parameters for IP deskphones that download their upgrade script and application files from the same HTTP server.
Local Administrative Options 2. Attempts to enter invalid data are rejected, and the deskphone emits an error beep. 3. If you enter a numeric digit for a value or for an IP address or subnet mask field after entering only a zero, the new digit replaces the zero. 4. Press the # button to go to the next step. 5. To backspace, press the leftmost softkey. When you press the applicable button or key to backspace, the most recently entered digit or period is erased from the display.
Set the 802.1X Operational Mode Note: Local Programming Option Code See Group Identifier G R O U P (4 7 6 8 7) Group Identifier on page 15. Interface Control I N T (4 6 8) Interface Control on page 16. Event Logging L O G (5 6 4) Disable/Enable Event Logging on page 18. Reset the deskphone R E S E T (7 3 7 3 8) Reset System Values on page 20. Restart the deskphone R E S E T (7 3 7 3 8) Restart the Deskphone on page 21. Signaling protocol identifier (not applicable to Release 1.
Local Administrative Options Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. After entry of the command sequence, the following text displays: 802.1X=setting *=change #=OK where the setting is the current value of the system value DOT1X (802.1X Supplicant Mode), defined as: ● Pass-thru mode if setting = 0 ● P-t w/Logoff (pass-thru with Logoff) mode if setting = 1 ● Supplicant mode without pass-thru or p-t w/Logoff if setting = 2 2.
Pre-Installation Checklist for Static Addressing Change the DOT1XSTAT Mode Value Use the following procedure to change the DOT1XSTAT mode value. 1. Press #. The following text displays: Supplicant=setting *=change #=OK where the setting is the current value of the system value DOT1XSTAT (802.1X Supplicant Mode), defined as: ● Disabled if setting = 0 ● Unicast only if setting = 1 ● Unicast/multicast if setting = 2 2. To change the mode value, press *.
Local Administrative Options Such errors can also have a negative impact on your network. Print copies of this checklist for each subnet. 1. The IP address of the media server. 2. The transport layer port number of the address of the Management Complex (media server/gatekeeper). Although this can be a value between 0 and 65535, the default value is 1719. Do not change this value unless it conflicts with an existing port assignment. 3. The IP address of the gateway/router. 4. The IP netmask. 5.
Static Addressing Installation Static Addressing Installation The usual way to assign IP addresses to IP Deskphones is the automatic method described in Dynamic Addressing Process on page 14. There might be times, however, when manual assignment of IP addresses is desired. ! CAUTION: CAUTION: Static addressing is necessary when a DHCP server is unavailable.
Local Administrative Options 3. Enter the Call server IP address followed by the # button. The deskphone displays: Router=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the gateway/router IP address. 4. Enter the Gateway router IP address followed by the # button. The deskphone displays: Mask=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the IP netmask. 5. Enter the IP netmask followed by the # button. The deskphone displays: FileSv=nnn.nnn.nnn.
Disable/Enable Automatic Gain Control 8. Press the # button to continue the procedure without changing the displayed status of 802.1Q The deskphone displays the following text: VLAN ID=dddd New=_ where dddd is the current system value of the 802.1 VLAN ID. 9. Enter a valid value between 0 and 4094 for the new value of the 802.1 VLAN ID. The deskphone displays the following message: VLAN test=ddd New=_ where ddd is the number of seconds to wait for the DHCPOFFER on a non-zero VLAN. 10.
Local Administrative Options 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 2 4 2 # (Mute A G C #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. 2. After entry of the command sequence, one of the following displays, based on the current value of the system value AGCHAND: If AGCHAND = 1: Handset AGC=on 0=off #=OK If AGCHAND = 0: Handset AGC=off 1=on #=OK 3.
Disable/Enable Automatic Gain Control 5. To change the AGC Speaker value from On to Off, press 0. To change the AGC Speaker value from Off to On, press 1. If a value different from the current AGCHAND value and/or the current AGCHEAD value and/or the current AGCSPKR value is entered, the following text displays left-justified at the top of the display: Save new value? *=no #=yes 6. Press the * button to terminate the procedure, or the # button to save the new value(s).
Local Administrative Options Manually Setting the DHCP Client Hardware Address Use this procedure to manually set or change the Client Hardware Address, if you use static addressing rather than DHCP. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the deskphone’s faceplate: Mute 2 4 2 3 3 7 # (Mute C H A D D R #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons.
Clear Procedure Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a deskphone to its initial “clean slate” or out of the box condition. This is usually done when passing a deskphone to a new, dedicated user when the user’s L O G O F F option is not sufficient. For example, a new user is assigned the same extension, but requires different permissions than the previous user.
Local Administrative Options 3. Press the * button to terminate the procedure without clearing the values. Press the # button to clear all values to their initial default values. A confirmation tone sounds and the following text displays left-justified at the top of the display: Clearing values. The deskphone is cleared to its “out of the box” state. Disable/Enable Debug Mode Use the following procedure to turn the debug mode for the button module serial port on or off. 1.
Group Identifier Group Identifier Use the following procedure to set or change the Group Identifier. Note: Note: Perform this procedure only if the LAN Administrator instructs you to do so. For more information about groups, see The GROUP System Value on page 5. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 4 7 6 8 7 (Mute G R O U P) Note: Note: Press the Mute button momentarily.
Local Administrative Options Interface Control Use the following procedure to set or change the interface control value. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 4 6 8 # (Mute I N T #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. 2.
Interface Control 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the following text displays: PHY2=status *=change #=OK where status is the value of PHY2STAT, defined as: ● Status is disabled when PHY2STAT = 0 ● Status is auto when PHY2STAT = 1 ● Status is 10Mbps HDX when PHY2STAT = 2 ● Status is 10Mbps FDX when PHY2STAT = 3 ● Status is 100Mbps HDX when PHY2STAT = 4 ● Status is 100Mbps FDX when PHY2STAT = 5 5.
Local Administrative Options Disable/Enable Event Logging Use the following procedure to enable or disable logging of system events. 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 5 6 4 # (Mute L O G #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/ buttons. 2.
Logoff 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the deskphone displays the following text: New value being saved The deskphone saves the new value. Logoff Use the following procedure to log off a deskphone. ! CAUTION: CAUTION: Once a deskphone is logged off, a password and extension might be needed to log back on. 1.
Local Administrative Options Reset System Values Use the following procedure to reset all system values and system initialization values except AUTH and NVAUTH to the default values. It also resets the 802.1X identity and password to the default values. ! CAUTION: CAUTION: This procedure erases all static information except the extension number and password, without any possibility of recovering the data. 1.
Restart the Deskphone 4. If you do not reset the deskphone, the deskphone displays the following prompt: Restart phone? *=no #=yes 5. Press the * key to terminate the procedure without restarting the deskphone. Otherwise, press # and perform the following Restart procedure. Restart the Deskphone Use the following procedure to restart the deskphone. 1.
Local Administrative Options Signaling Protocol Identifier Note: Note: This procedure is provided for future use only, and is not currently applicable to Release 1.0. Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Note: Perform this procedure only if the LAN Administrator instructs you to do so. 1.
Site-Specific Option Number Setting 4. Press the * (asterisk) key to terminate the procedure without restarting the deskphone. Press the # (pound) key to restart the deskphone. The remainder of this procedure depends on the status of the boot and application files. See Appendix A: Restart Scenarios. Site-Specific Option Number Setting ! CAUTION: CAUTION: Do not perform this procedure if you are using static addressing.
Local Administrative Options Self-Test Procedure Note: Note: 1600 Series IP Deskphones store two software code images in reprogrammable non-volatile memory. The primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test. For self-testing, use the following procedure: 1.
Chapter 4: Maintaining 1600 Series IP Deskphones Introduction This chapter covers the maintaining the 1600 Series IP Deskphones, for example, downloading a new deskphone software version from the Avaya support Web site. Note that the recommended configuration is the latest call server software and the latest IP Deskphone firmware.
Maintaining 1600 Series IP Deskphones In addition to the upgrade script and settings files, you need the latest binary code used in the Avaya IP Deskphones. Download Procedure The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Deskphones. You should not need to modify them. It is essential that all the binary files be together on the file server.
Downloading Software Upgrades ● Goto commands, of the form GOTO tag. Goto commands cause the deskphone to continue interpreting the settings file at the next line after a # tag statement. If no such statement exists, the rest of the settings file is ignored. ● Conditionals, of the form IF $name SEQ string GOTO tag. Conditionals cause the Goto command to be processed if the value of name is a case-insensitive equivalent to string. If no such name exists, the entire conditional is ignored.
Maintaining 1600 Series IP Deskphones Contents of the Settings File After checking the application software, the 1600 Series IP Deskphone looks for a 46xxsettings file. This optional file is under your control and is where you can identify non-default option settings, application-specific parameters, etc. You can download a template for this file from the Avaya support Web site. An example of what the file could look like follows. Note: Note: The following is intended only as a simple example.
The GROUP System Value The GROUP System Value You might have different communities of end users, all of which have the same model deskphone, but which require different administered settings. For example, you might want to restrict Call Center agents from being able to Logoff, which might be an essential capability for “hot-desking” associates. We provide examples of the group settings for each of these situations later in this section.
Maintaining 1600 Series IP Deskphones 6 1600 Series IP Deskphone Installation and Maintenance Guide
Chapter 5: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during both installation and normal operation of the 1600 Series IP Deskphone and possible ways of resolving these problems. This chapter contains the following sections: ● Descriptions of error conditions and methods for resolving them. ● The use of the V I E W option to view system values. ● Error and status messages, and methods for resolving them.
Troubleshooting Guidelines Slow computer response during high data traffic When you connect your computer to the 10/100 Ethernet port on the 1608 IP Deskphones, you might experience a delay in the throughput during high data traffic. Upgrade to the firmware release R1.2 available on support.avaya.com. Note: Note: A 10/100 capable device can connect to the 10/100 protocol and communicate on 10/ 100 networks. The actual throughput might vary according to the setup. DTMF Tones H.
The View Administrative Option 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate of the deskphone: Mute 8 4 3 9 # (Mute V I E W #) Note: Note: Press the Mute button momentarily. Do not press this key while pressing other keys. The following text displays left-justified at the top of the display: View settings *=next #=exit 2. Press the * button at any time during viewing to display the next name and system value pair or filename from Table 1.
Troubleshooting Guidelines Table 1: Parameter Values (continued) Name System Value Format VLAN ID cccc Up to 4 ASCII characters. Value is L2QVLAN if 802.1Q tagging is on or “none” of 802.1Q tagging is off. IP address nnn.nnn.nnn.nnn Up to 15 ASCII characters: IPADD value. Subnet mask nnn.nnn.nnn.nnn Up to 15 ASCII characters: NETMASK value. Router nnn.nnn.nnn.nnn Up to 15 ASCII characters: the IP address of the router in use. File server nnn.nnn.nnn.nnn.
The View Administrative Option Table 1: Parameter Values (continued) Name System Value Format Button Module 2 cccccccccccccc Up to 14 ASCII characters. The version identifier of the software in the Button Module, if applicable. Button Module 3 cccccccccccccc Up to 14 ASCII characters. The version identifier of the software in the Button Module, if applicable.
Troubleshooting Guidelines Installation Error and Status Messages The 1600 Series IP Deskphones issue messages in English only. The IP deskphones also display messages from the switch, which can issue messages in the local language outside the United States. The 1600 Series IP Deskphones issue messages in the currently selected language, or if the deskphone is logged off, in the language specified by the LANGSYS parameter value.
Installation Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 1600 Series IP Deskphones (continued) Message Cause/Resolution DHCP: CONFLICT * to program CAUSE: At least one of the IP address offered by the DHCP server conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP address(es). CAUSE: The deskphone is attempting to find a call server, and the user is allowed to view IP addresses.
Troubleshooting Guidelines Table 2: Possible Error and Status Messages During Installation of 1600 Series IP Deskphones (continued) Message Cause/Resolution Gatekeeper Error CAUSE: The gatekeeper rejects the registration attempt for an unspecified reason. RESOLUTION: Review gatekeeper/call server administrations, including IP network parameters. CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for this deskphone.
Installation Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 1600 Series IP Deskphones (continued) Message Cause/Resolution Packet Error CAUSE: Protocol timeout error. RESOLUTION: Reenter the correct extension and password. If the condition persists, contact the System Administrator. CAUSE: The call server does not recognize the password entered.
Troubleshooting Guidelines Operational Errors and Status Messages Table 3 identifies some of the possible operational problems that might be encountered after successful 1600 Series IP Deskphone installation. The user guide for a specific deskphone model also contains troubleshooting for users having problems with specific IP deskphone applications. Most of the problems reported by 1600 Series IP Deskphone users are not likely to be problems with the deskphone itself.
Operational Errors and Status Messages Table 3: Operational Error Conditions for 1600 Series IP Deskphones (continued) Condition The deskphone was working, but does not work now, Cause/Resolution AND no lights are lit on the deskphone and the display is not lit. AND power to the deskphone is fine, but there is no dial tone. The display might show “System Busy.” AND the deskphone was recently moved.
Troubleshooting Guidelines Table 3: Operational Error Conditions for 1600 Series IP Deskphones (continued) Condition Cause/Resolution The deskphone works, but the audio quality is poor, specifically: the user hears echo when speaking on a handset. the user hears echo on a headset, but not on a handset. the user is on Speaker and hears no echo, but the far-end hears echo. the user experiences sudden silences such as gaps in speech, or static, clipped or garbled speech, etc.
Operational Errors and Status Messages Table 3: Operational Error Conditions for 1600 Series IP Deskphones (continued) Condition Cause/Resolution The deskphone works properly, except incoming DTMF tones are not received. CAUSE: The TN2302AP board does not pass in-band DTMF tones. RESOLUTION: None; the board is operating as designed. CAUSE: call server suppresses sidetone DTMF. RESOLUTION: On call server administration, on the Change-System-Parameters screen, enable On-Hook Dialing.
Troubleshooting Guidelines Table 3: Operational Error Conditions for 1600 Series IP Deskphones (continued) Condition Cause/Resolution Some settings in the settings file are being ignored while other settings are being used properly. CAUSE: Improper settings file administration. RESOLUTION: Verify that customized settings are correctly spelled and formatted. CAUSE: The user changed the AGC setting(s), which were placed in the backup/restore file of the user.
Operational Errors and Status Messages Table 3: Operational Error Conditions for 1600 Series IP Deskphones (continued) Condition Cause/Resolution The user reports BM32 buttons are not labeled when they should be. CAUSE: Improper administration on the call server. RESOLUTION: Verify correct administration. CAUSE: Improper administration on the call server. RESOLUTION: Verify correct administration.
Troubleshooting Guidelines 16 1600 Series IP Deskphone Installation and Maintenance Guide
Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: Note: The file names used in this appendix are examples only. Your particular file names are likely to be different. Restart the Deskphone Use the following procedure to restart the deskphone. 1.
Restart Scenarios 3. Press the * key to terminate the procedure without restarting the deskphone. Press the # key to restart the deskphone. The remainder of the procedure depends on the status of the boot and application files: If this condition applies: See: Boot File Needs to be Upgraded Boot File Needs to be Upgraded on page 3.
Scenarios for the Restart Process Boot File Needs to be Upgraded The deskphone automatically downloads an upgraded boot file if applicable. In this case, these messages appear: The deskphone displays: Restarting... While the hardware is being initialized, the deskphone displays: Initializing While either the application file if there is one or the boot code is uncompressed into RAM, the deskphone displays: Loading: 5 secs replboot_v3.
Restart Scenarios Note: Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone and any attached PC, assuming the administrator has not disabled the latter interface through the PHY2STAT setting. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded.
Scenarios for the Restart Process replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. The following message displays while the application file is stored in flash memory: Saving to flash n%, x secs where n is the percentage of the file stored, and x is the number of elapsed seconds. This usually takes longer than the file download.
Restart Scenarios Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades. The deskphone displays: Restarting... The deskphone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps.
Scenarios for the Restart Process Note: Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone and any attached PC. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message displays while the DHCP process is invoked: DHCP: 0 secs * to program The number of elapsed seconds is incremented once per second, until DHCP successfully completes.
Restart Scenarios file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. The following message displays while the application file is stored in flash memory: Saving to flash n%, x secs where n is the percentage of the file that was stored, and x is the number of elapsed seconds. This usually takes longer than the file’s download.
Scenarios for the Restart Process Note: Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone and any attached PC. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message displays while the DHCP process is invoked: DHCP: 0 secs * to program The number of elapsed seconds is incremented once per second, until DHCP successfully completes.
Restart Scenarios 10 1600 Series IP Deskphone Installation and Maintenance Guide
Appendix B: Glossary of Terms Terms Used in This Guide 802.1P 802.1Q 802.1X ARP CLAN DHCP DiffServ DNS Gatekeeper H.323 HTTP HTTPS IETF LAN MAC QoS Unnamed Registration TLS Unnamed Registration VLAN VoIP 802.1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802.1P. Authentication method for a protocol requiring a network device to authenticate with a back-end Authentication Server before gaining network access.
Glossary of Terms 2 1600 Series IP Deskphone Installation and Maintenance Guide
Appendix C: Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. ● Requirements for Internet Hosts - Communication Layers, October 1989, by R. Braden (STD 3: RFC 1122) ● Requirements for Internet Hosts - Application and Support, October 1989, by R.
Related Documentation ● SNMPv2 Management Information Base for the Internet Protocol using SMIv2, November 1996, edited by K. McCloghrie (RFC 2011) ● Structure of Management Information Version 2 (SMIv2), April 1999, edited by K. McCloghrie, D. Perkins, and J. Schoenwaelder (RFC 2578) ● Resource ReSerVation Protocol VI, September 1997, by R. Braden, L. Zhang, S. Berson, S. Herzog, and S. Jamin (RFC 2205) ● The TLS Protocol Version 1.0, January 1999, by T. Dierks and C.
ISO/IEC, ANSI/IEEE Documents The following documents are available for a fee from the ISO/IEC standards Web site: http:// www.iec.ch. ● International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, Information technology - Telecommunications and information exchange between systems - Local and metropolitan area networks- Specific requirements- Part 2: Logical Link Control ● ISO/IEC 15802-3: 1998 ANSI/IEEE Std 802.
Related Documentation 4 1600 Series IP Deskphone Installation and Maintenance Guide
Index Index Numerical 1600 Series IP Telephone Assembling the . . . . . . . . . . Installation . . . . . . . . . . . . Models . . . . . . . . . . . . . . Powering the . . . . . . . . . . . Requirements . . . . . . . . . . Restart . . . . . . . . . . . . . . 1600 Series IP Telephones Maintenance . . . . . . . . . . . 802.1X Operational Mode, Setting the . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1 2 5 4 21 . . . . . . . . 1 . . . . . . . .
Index M Maintaining 1600 Series IP Telephones . . . . . . . . 1 O Operational Errors and Status Messages . . . . . . . 9 Other Documentation . . . . . . . . . . . . . . . . 2 P Parameter Values . . . . . . . . . . . . . . Power Interruption . . . . . . . . . . . . . . Powering the 1600 Series IP Telephone . . . . Pre-Installation Checklist . . . . . . . . . . . Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . . . . . . 3 2 5 3 5 TEST Procedure . . . . . . . . . . . .
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Index Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
