Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Release 1.3.
© 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Customer Support . . . . . . . . . . . . . . . . . . . . .
Contents Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . . 51 Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Variable parameters for improving audio quality . . . . . . . . . . . . . . . . . . 53 Chapter 4: Maintaining 1600 Series IP Telephones . . . . . . . . . . . . 61 Introduction . . . . . . . . . . . . . . . . . . . . . . .
Contents Index ISO/IEC, ANSI/IEEE Documents . . . . . . . . . . . . . . . . . . . . . . . . . 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Chapter 1: Introduction About This Guide This guide describes how to install and maintain the Avaya 1600 Series IP Deskphone product line and troubleshoot telephone problems. The 1600 Series IP Deskphone product line supports only the H.323 signaling protocol and work with Avaya Aura™ Communication Manager Release 3.0 or later call servers and Avaya Aura Communication Manager Branch Release 1.1 or later call servers. (Avaya Aura Communication Manager was formerly known as Avaya Distributed Office.
Introduction Document Organization The guide contains the following sections: Chapter 1: Introduction Provides an overview of this guide. Chapter 2: 1600 Series IP Telephone Installation Describes the equipment and resources required to properly install and operate the 1600 Series IP Deskphones. Provides instructions on installing the telephones out of the box. Chapter 3: Local Administrative Options Describes how to set local administrative options, if requested by the system or LAN administrator.
Customer Support ● Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones BM32 Button Module Installation and Safety Instructions, Document Number 16-601441. ● Avaya one-X™ Deskphone Value Edition 9600 Series IP Telephone Application Programmer Interface (API) Guide, Document Number 16-601442. ● Avaya 1600 Series IP Deskphones Telephone Administrator Guide, Document Number 16-601443. ● Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide, Document Number 16-601444.
Introduction 10 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Chapter 2: 1600 Series IP Telephone Installation Introduction The 1600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing Avaya IP Solutions platform. The 1600 Series IP Telephones support DHCP and HTTP/HTTPS over IPv4/UDP which enhance the administration and servicing of the telephones.
1600 Series IP Telephone Installation IP Telephone Models There are seven telephone set models and a button module currently defined in the 1600 Series IP Telephone family: Model Call Appearance/ Line Appearance/ Feature Buttons Display Size ● 1603 IP Telephone 3 2 row by 16 column display ● 1603SW IP Telephone 3 2 row by 16 column display ● 1603-I IP Telephone 3 2 row by 16 column display ● 1603SW-I IP Telephone 3 2 row by 16 column display ● 1608 IP Telephone 8 3 row by 24 column di
Pre-Installation Checklist is available. Chapter 4: Maintaining 1600 Series IP Telephones covers downloading new software releases. Pre-Installation Checklist Before plugging in the 1600 Series IP Telephone, verify that all the following requirements are met. Failure to do so prevents the telephone from working properly and can have a negative impact on the network. Print copies of this checklist for each server and IP telephone. Verify These Network Requirements 1. 2. 3.
1600 Series IP Telephone Installation Verify These Network Requirements (continued) 6. Note: The HTTP server and application are administered as described in the Avaya 1600 Series IP Deskphones Administrator Guide. 7. The upgrade script and application files from the Avaya Support Web site, http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server. 8. If applicable, the DNS server is administered as described in the Avaya 1600 Series IP Deskphones Administrator Guide.
Assembling the 1600 Series IP Telephone Note: Note: For sites using headsets, the 1608 IP Telephone and the 1616 IP Telephone support only the HIS headset cords. The 1603 IP Telephone does not support headsets. Assembling the 1600 Series IP Telephone ! CAUTION: CAUTION: Be careful to use the correct jack when plugging in the telephone. The jacks are located on the back of the telephone housing and are flanked by icons to represent their correct use.
00 Series IP Telephone Installation Figure 1, Figure 2, Figure 3, Figure 4, Figure 5, Figure 6, and Figure 7 provide illustrations to connect cords to jacks on 1600 Series IP Telephones. Use the illustrations and associated procedures as appropriate for telephone assembly.
Assembling the 1600 Series IP Telephone Figure 1: Connection Jacks with Power over Ethernet on a 1603/1603-I IP Telephone Issue 5 April 2010 17
1600 Series IP Telephone Installation Figure 2: Connection Jacks with Local Power on a 1603/1603-I IP Telephone 18 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Assembling the 1600 Series IP Telephone Figure 3: Connection Jacks on a 1603SW/1603SW-I IP Telephone Issue 5 April 2010 19
1600 Series IP Telephone Installation Figure 4: Connection Jacks with Power over Ethernet on a 1608/1608-I IP Telephone 20 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Assembling the 1600 Series IP Telephone Figure 5: Connection Jacks with Local Power on a 1608/1608-I IP Telephone Issue 5 April 2010 21
1600 Series IP Telephone Installation Figure 6: Connection Jacks with Power over Ethernet on a 1616/1616-I IP Telephone Note: The BM32 Button Module shown in the lower left corner can also be attached to the telephone with the connector packaged with the module.
Assembling the 1600 Series IP Telephone Figure 7: Connection Jacks with Local Power on a 1616/1616-I IP Telephone Note: The BM32 Button Module shown in the lower left corner can also be attached to the telephone with the connector packaged with the module.
1600 Series IP Telephone Installation 1. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 1600 Series IP Telephone, if appropriate. 2. Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 1600 Series IP Telephone. Plug the other end of this cord into the Ethernet wall jack. If the telephone is to be IEEE-powered, you are finished. Do not proceed to Step 3. 3.
Dynamic Addressing Process Note: Note: The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC, assuming the administrator has not disabled the latter interface by a PHY2STAT setting. 2. The IP telephone sends a request to the DHCP server and invokes the DHCP process. One of the following messages display: DHCP: s secs * to program DHCP: s secs VLAN ID = n DHCP: s secs where s is the number of seconds that have elapsed since DHCP was invoked.
1600 Series IP Telephone Installation 7. The HTTP/HTTPS server sends and identifies an upgrade script. The GET message might have to be sent several times. Each time the GET message is sent, all IP telephones display one of the following messages: HTTP: n uri For HTTP, n is the number of HTTP requests made by the telephone and uri is the URI for the current HTTP request. 8.
Unnamed Registration 11. Enter a new extension and press OK. To register the telephone without the extension or password (unnamed), press only OK or make no entry and wait 60 seconds. Note: Unnamed registration is the capability to register a telephone with the call server without entry of an extension or password. The UNNAMEDSTAT parameter must be set to enable unnamed registration. Telephones registered unnamed have limited functionality. For more information, see Unnamed Registration.
1600 Series IP Telephone Installation Unnamed registration allows the telephone to register without an extension and password. Because there is no extension, telephony functionality is limited, specifically: ● The user has only one call appearance, and hence, cannot transfer or conference calls. ● The user has no administered feature buttons, and cannot invoke on-hook dialing. ● Extension-based information, like a given user’s Contacts data or Option settings are not available.
Chapter 3: Local Administrative Options Introduction After you have successfully installed an IP telephone, you might be instructed to administer one of the options described in this chapter. Note: Note: You can modify the settings file to set parameters for IP telephones that download their upgrade script and application files from the same HTTP server.
Local Administrative Options Entering Data for Administrative Options This section applies to all 1600 Series IP Telephones and describes how to enter data for administrative options. 1. Invoke all local procedures by pressing the Mute button, up to 7 numeric dial pad buttons, and the # button. A 6-second timeout is in effect between button presses after pressing the Mute button. If you do not press a valid button within 6 seconds of pressing the previous button, the collected digits are discarded.
About Local Administrative Procedures Local Programming Option Code See Set 802.1X operational mode 8 0 2 1 X (8 0 2 1 9) Set the 802.1X Operational Mode on page 32. Static addressing A D D R (2 3 3 7) Static Addressing Installation on page 35. Automatic Gain Control A G C (2 4 2) Disable/Enable Automatic Gain Control on page 38. DHCP chaddr field value C H A D D R (2 4 2 3 3 7) Manually Setting the DHCP Client Hardware Address on page 40.
Local Administrative Options Set the 802.1X Operational Mode Use the following procedure to set or change the operational mode. 1. While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 8 0 2 1 9 # (Mute 8 0 2 1 x #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. After entry of the command sequence, the following text displays: 802.
Set the 802.1X Operational Mode changes the value to 1 (p-t w/Logoff). ("p-t w/Logoff" stands for "pass-thru with Logoff".) If the current value is Supplicant mode (2), pressing * changes the value to 0 (pass-thru). If a value different from the current 802.1X value is entered, the following text displays left-justified at the top of the display: Save new value? *=no #=yes 2. Press the * button to terminate the procedure, or the # button to save the new value.
Local Administrative Options 3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. Pre-Installation Checklist for Static Addressing Before performing static addressing, verify that all the requirements listed in the Verify These Network Requirements section of the Pre-Installation Checklist are met. You do not have to consider item 4.
Static Addressing Installation Static Addressing Installation The usual way to assign IP addresses to IP telephones is the automatic method described in Dynamic Addressing Process on page 24. There might be times, however, when manual assignment of IP addresses is desired. ! CAUTION: CAUTION: Static addressing is necessary when a DHCP server is unavailable.
Local Administrative Options 3. Enter the Call server IP address followed by the # button. The telephone displays: Router=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the gateway/router IP address. 4. Enter the Gateway router IP address followed by the # button. The telephone displays: Mask=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the IP netmask. 5. Enter the IP netmask followed by the # button. The telephone displays: FileSv=nnn.nnn.nnn.
Static Addressing Installation 8. Press the # button to continue the procedure without changing the displayed status of 802.1Q The telephone displays the following text: VLAN ID=dddd New=_ where dddd is the current system value of the 802.1 VLAN ID. 9. Enter a valid value between 0 and 4094 for the new value of the 802.1 VLAN ID. The telephone displays the following message: VLAN test=ddd New=_ where ddd is the number of seconds to wait for the DHCPOFFER on a non-zero VLAN. 10.
Local Administrative Options Disable/Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset, headset, and/or the Speaker on or off. Note: Note: The user can potentially override the AGC local procedure settings, as described in the telephone user guide. If overridden, the backup file stores the AGC value(s) set by the user and ignores any setting established using this local procedure. 1.
Disable/Enable Automatic Gain Control 4. To change the AGC Headset value from On to Off, press 0. To change the AGC Headset value from Off to On, press 1. One of the following displays, based on the current value of the system value AGCSPKR: If AGCSPKR = 1: Speaker AGC=on 0=off #=OK If AGCSPKR = 0: Speaker AGC=off 1=on #=OK 5. To change the AGC Speaker value from On to Off, press 0. To change the AGC Speaker value from Off to On, press 1.
Local Administrative Options Manually Setting the DHCP Client Hardware Address Use this procedure to manually set or change the Client Hardware Address, if you use static addressing rather than DHCP. 1. While the telephone is on-hook and idle, press the following sequence of keys on the telephone’s faceplate: Mute 2 4 2 3 3 7 # (Mute C H A D D R #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons.
Clear Procedure Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a telephone to its initial “clean slate” or out of the box condition. This is usually done when passing a telephone to a new, dedicated user when the user’s L O G O F F option is not sufficient. For example, a new user is assigned the same extension, but requires different permissions than the previous user.
Local Administrative Options 3. Press the * button to terminate the procedure without clearing the values. Press the # button to clear all values to their initial default values. A confirmation tone sounds and the following text displays left-justified at the top of the display: Clearing values. The telephone is cleared to its “out of the box” state. Disable/Enable Debug Mode Use the following procedure to turn the debug mode for the button module serial port on or off. 1.
Group Identifier Group Identifier Use the following procedure to set or change the Group Identifier. Note: Note: Perform this procedure only if the LAN Administrator instructs you to do so. For more information about groups, see The GROUP System Value on page 65. While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 4 7 6 8 7 (Mute G R O U P) Note: Note: Press the Mute button momentarily.
Local Administrative Options Interface Control Use the following procedure to set or change the interface control value. 1. While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 4 6 8 # (Mute I N T #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. 2.
Interface Control 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the following text displays: PHY2=status *=change #=OK where status is the value of PHY2STAT, defined as: ● Status is disabled when PHY2STAT = 0 ● Status is auto when PHY2STAT = 1 ● Status is 10Mbps HDX when PHY2STAT = 2 ● Status is 10Mbps FDX when PHY2STAT = 3 ● Status is 100Mbps HDX when PHY2STAT = 4 ● Status is 100Mbps FDX when PHY2STAT = 5 5.
Local Administrative Options Disable/Enable Event Logging Use the following procedure to enable or disable logging of system events. 1. While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 5 6 4 # (Mute L O G #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. 2.
Logoff 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. Logoff Use the following procedure to log off a telephone. ! CAUTION: CAUTION: Once a telephone is logged off, a password and extension might be needed to log back on. 1.
Local Administrative Options Reset System Values Use the following procedure to reset all system values and system initialization values except AUTH and NVAUTH to the default values. It also resets the 802.1X identity and password to the default values. ! CAUTION: CAUTION: This procedure erases all static information except the extension number and password, without any possibility of recovering the data. 1.
Restart the Telephone 4. If you do not reset the telephone, the telephone displays the following prompt: Restart phone? *=no #=yes 5. Press the * key to terminate the procedure without restarting the telephone. Otherwise, press # and perform the following Restart procedure. Restart the Telephone Use the following procedure to restart the telephone. 1.
Local Administrative Options Signaling Protocol Identifier Note: Note: This procedure is provided for future use only, and is not currently applicable to Release 1.0. Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Note: Perform this procedure only if the LAN Administrator instructs you to do so. 1.
Site-Specific Option Number Setting 4. Press the * (asterisk) key to terminate the procedure without restarting the telephone. Press the # (pound) key to restart the telephone. The remainder of this procedure depends on the status of the boot and application files. See Appendix A: Restart Scenarios. Site-Specific Option Number Setting ! CAUTION: CAUTION: Do not perform this procedure if you are using static addressing.
Local Administrative Options Self-Test Procedure Note: Note: 1600 Series IP Telephones store two software code images in reprogrammable non-volatile memory. The primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test. For self-testing, use the following procedure: 1.
Variable parameters for improving audio quality Variable parameters for improving audio quality Set the following parameters to improve the audio quality of the 46xx phones (4610/20/21/22/ 25) using the script file variable. The system downloads these variable names and their values from the script file at initialization, and then decodes and stores the variable names and their values in internal RAM memory (volatile memory) for use by the audio software.
Local Administrative Options Parameter Name Default Value NR_thresh_Hd 0 (6dB noise reduction) for a typical office environment 1 (15dB noise reduction) for call center applications Status Description and Value Range The transmit noise reduction threshold for the headset. These thresholds correspond to the maximum amount of noise reduction that is applied in the transmit path.
Variable parameters for improving audio quality Parameter Name Default Value NR_thresh_Hs 0 (6dB noise reduction) for a typical office environment Status Description and Value Range The transmit noise reduction threshold for the handset. The values are same as the headset noise reduction threshold.
Local Administrative Options Parameter Name Default Value EXP_slope_Hd 0 for a typical office environment 1 for call center applications 2 for other audio environments 3 for disabling the noise reduction algorithm altogether Status Description and Value Range The expander threshold for the headset. These thresholds correspond to the maximum amount of expansion that is applied in the transmit path. These numbers define the slope of the expander curve.
Variable parameters for improving audio quality Parameter Name Default Value EXP_slope_Hs 0 for a typical office environment 1 for call center applications Status Description and Value Range The expander threshold for the handset. The values are same as the expander threshold for the headset.
Local Administrative Options Parameter Name Default Value Status Description and Value Range AUDIOSTHD: The value associated with this script file variable controls the side tone for the headset. AUDIOSTHD 0 for default setting 1 for 3 steps below default The system ignores values other the ones specified and retains the default values for Sidetone_Gain_Hd.
Variable parameters for improving audio quality Parameter Name Default Value Status Description and Value Range AUDIOSTHS: The value associated with this script file variable controls the side tone for the handset. AUDIOSTHS 0 for default setting 1 for 3 steps below default The system ignores values other the ones specified and retains the default values for Sidetone_Gain_Hs.
Local Administrative Options Parameter Name Default Value Status Description and Value Range EXPANENHS If this system variable is 1, then the system changes the default noise-reduction algorithm operating in the transmit path, and uses an actual expander algorithm. If the value is 0 or not specified, then the system takes the normal noise-reduction algorithms.
Chapter 4: Maintaining 1600 Series IP Telephones Introduction This chapter covers the maintaining the 1600 Series IP Telephones, for example, downloading a new telephone software version from the Avaya support Web site. Note that the recommended configuration is the latest call server software and the latest IP telephone firmware.
Maintaining 1600 Series IP Telephones Note: You can use one settings file for all your Avaya IP Telephones including the 1600 Series IP Telephone, 9600 Series IP Telephones, and 4600 Series IP Telephones. Note: In addition to the upgrade script and settings files, you need the latest binary code used in the Avaya IP Telephones. Download Procedure The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones. You should not need to modify them.
Downloading Software Upgrades The settings file can include any of the five types of statements, one per line: ● Comments, which are statements with a “#” character in the first column. ● Tags, which are comments that have exactly one space character after the initial #, followed by a text string with no spaces. ● Goto commands, of the form GOTO tag. Goto commands cause the telephone to continue interpreting the settings file at the next line after a # tag statement.
Maintaining 1600 Series IP Telephones Contents of the Settings File After checking the application software, the 1600 Series IP Telephone looks for a 46xxsettings file. This optional file is under your control and is where you can identify non-default option settings, application-specific parameters, etc. You can download a template for this file from the Avaya support Web site. An example of what the file could look like follows. Note: Note: The following is intended only as a simple example.
The GROUP System Value The GROUP System Value You might have different communities of end users, all of which have the same model telephone, but which require different administered settings. For example, you might want to restrict Call Center agents from being able to Logoff, which might be an essential capability for “hot-desking” associates. We provide examples of the group settings for each of these situations later in this section.
Maintaining 1600 Series IP Telephones 66 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Chapter 5: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during both installation and normal operation of the 1600 Series IP Telephone and possible ways of resolving these problems. This chapter contains the following sections: ● Descriptions of error conditions and methods for resolving them. ● The use of the V I E W option to view system values. ● Error and status messages, and methods for resolving them.
Troubleshooting Guidelines DTMF Tones H.323 telephones do not send DTMF tones to non-H.323 telephones. The failure to hear DTMF tones sent by a far-end 1600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones. Power Interruption If power to a 1600 Series IP Telephone is interrupted while the telephone is saving the application file, the HTTP/HTTPS application can stop responding. If this occurs, restart the HTTP/HTTPS server.
The View Administrative Option 2. Press the * button at any time during viewing to display the next name and system value pair or filename from Table 2. The first pair returns after the last pair displays. Values that cannot display on one line wrap to the next line. Press the # button at any time during viewing to terminate the procedure and restore the user interface to its previous state.
Troubleshooting Guidelines Table 2: Parameter Values (continued) Name System Value Format File server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters: IP address and port of last file server used successfully during initialization or “0.0.0.0” if no file server was used successfully. Call server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters: IP address and port of the call server currently in use, otherwise “0.0.0.0.” 802.1X If DOT1X = 0 If DOT1X = 1 If DOT1X = 2 pass-thru mode.
Installation Error and Status Messages Installation Error and Status Messages The 1600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States. The 1600 Series IP Telephones issue messages in the currently selected language, or if the telephone is logged off, in the language specified by the LANGSYS parameter value.
Troubleshooting Guidelines Table 3: Possible Error and Status Messages During Installation of 1600 Series IP Telephones (continued) Message Cause/Resolution DHCP: CONFLICT * to program CAUSE: At least one of the IP address offered by the DHCP server conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP address(es). CAUSE: The telephone is attempting to find a call server, and the user is allowed to view IP addresses.
Installation Error and Status Messages Table 3: Possible Error and Status Messages During Installation of 1600 Series IP Telephones (continued) Message Cause/Resolution Gatekeeper Error CAUSE: The gatekeeper rejects the registration attempt for an unspecified reason. RESOLUTION: Review gatekeeper/call server administrations, including IP network parameters. CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for this telephone.
Troubleshooting Guidelines Table 3: Possible Error and Status Messages During Installation of 1600 Series IP Telephones (continued) Message Cause/Resolution Packet Error CAUSE: Protocol timeout error. RESOLUTION: Reenter the correct extension and password. If the condition persists, contact the System Administrator. CAUSE: The call server does not recognize the password entered.
Operational Errors and Status Messages Operational Errors and Status Messages Table 4 identifies some of the possible operational problems that might be encountered after successful 1600 Series IP Telephone installation. The user guide for a specific telephone model also contains troubleshooting for users having problems with specific IP telephone applications. Most of the problems reported by 1600 Series IP Telephone users are not likely to be problems with the telephone itself.
Troubleshooting Guidelines Table 4: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition The telephone was working, but does not work now, Cause/Resolution AND no lights are lit on the telephone and the display is not lit. AND power to the telephone is fine, but there is no dial tone. The display might show “System Busy.” AND the telephone was recently moved.
Operational Errors and Status Messages Table 4: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution The telephone works, but the audio quality is poor, specifically: the user hears echo when speaking on a handset. the user hears echo on a headset, but not on a handset. the user is on Speaker and hears no echo, but the far-end hears echo. the user experiences sudden silences such as gaps in speech, or static, clipped or garbled speech, etc.
Troubleshooting Guidelines Table 4: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution The telephone works properly, except incoming DTMF tones are not received. CAUSE: The TN2302AP board does not pass in-band DTMF tones. RESOLUTION: None; the board is operating as designed. CAUSE: call server suppresses sidetone DTMF. RESOLUTION: On call server administration, on the Change-System-Parameters screen, enable On-Hook Dialing.
Operational Errors and Status Messages Table 4: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution Some settings in the settings file are being ignored while other settings are being used properly. CAUSE: Improper settings file administration. RESOLUTION: Verify that customized settings are correctly spelled and formatted. CAUSE: The user changed the AGC setting(s), which were placed in the backup/restore file of the user.
Troubleshooting Guidelines Table 4: Operational Error Conditions for 1600 Series IP Telephones (continued) Condition Cause/Resolution The user reports BM32 buttons are not labeled when they should be. CAUSE: Improper administration on the call server. RESOLUTION: Verify correct administration. CAUSE: Improper administration on the call server. RESOLUTION: Verify correct administration.
Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: Note: The file names used in this appendix are examples only. Your particular file names are likely to be different. Restart the Telephone Use the following procedure to restart the telephone. 1.
Restart Scenarios 3. Press the * key to terminate the procedure without restarting the telephone. Press the # key to restart the telephone. The remainder of the procedure depends on the status of the boot and application files: If this condition applies: See: Boot File Needs to be Upgraded Boot File Needs to be Upgraded on page 83.
Scenarios for the Restart Process Boot File Needs to be Upgraded The telephone automatically downloads an upgraded boot file if applicable. In this case, these messages appear: The telephone displays: Restarting... While the hardware is being initialized, the telephone displays: Initializing While either the application file if there is one or the boot code is uncompressed into RAM, the telephone displays: Loading: 5 secs replboot_v3.
Restart Scenarios Note: Note: The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC, assuming the administrator has not disabled the latter interface through the PHY2STAT setting. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded.
Scenarios for the Restart Process application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. The following message displays while the application file is stored in flash memory: Saving to flash n%, x secs where n is the percentage of the file stored, and x is the number of elapsed seconds. This usually takes longer than the file download.
Restart Scenarios Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades. The telephone displays: Restarting... The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps.
Scenarios for the Restart Process Note: Note: The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message displays while the DHCP process is invoked: DHCP: 0 secs * to program The number of elapsed seconds is incremented once per second, until DHCP successfully completes.
Restart Scenarios application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. The following message displays while the application file is stored in flash memory: Saving to flash n%, x secs where n is the percentage of the file that was stored, and x is the number of elapsed seconds. This usually takes longer than the file’s download.
Scenarios for the Restart Process Note: Note: The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message displays while the DHCP process is invoked: DHCP: 0 secs * to program The number of elapsed seconds is incremented once per second, until DHCP successfully completes.
Restart Scenarios 90 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Appendix B: Glossary of Terms Terms Used in This Guide 802.1P 802.1Q 802.1X ARP CLAN DHCP DiffServ DNS Gatekeeper H.323 HTTP HTTPS IETF LAN MAC QoS Unnamed Registration TLS Unnamed Registration VLAN VoIP 802.1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802.1P. Authentication method for a protocol requiring a network device to authenticate with a back-end Authentication Server before gaining network access.
Glossary of Terms 92 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Appendix C: Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. ● Requirements for Internet Hosts - Communication Layers, October 1989, by R. Braden (STD 3: RFC 1122) ● Requirements for Internet Hosts - Application and Support, October 1989, by R.
Related Documentation ● SNMPv2 Management Information Base for the Internet Protocol using SMIv2, November 1996, edited by K. McCloghrie (RFC 2011) ● Structure of Management Information Version 2 (SMIv2), April 1999, edited by K. McCloghrie, D. Perkins, and J. Schoenwaelder (RFC 2578) ● Resource ReSerVation Protocol VI, September 1997, by R. Braden, L. Zhang, S. Berson, S. Herzog, and S. Jamin (RFC 2205) ● The TLS Protocol Version 1.0, January 1999, by T. Dierks and C.
ISO/IEC, ANSI/IEEE Documents The following documents are available for a fee from the ISO/IEC standards Web site: http://www.iec.ch. ● International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, Information technology - Telecommunications and information exchange between systems - Local and metropolitan area networks- Specific requirements- Part 2: Logical Link Control ● ISO/IEC 15802-3: 1998 ANSI/IEEE Std 802.
Related Documentation 96 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
Index Index Numerical 1600 Series IP Telephone Assembling the . . . . . . . . . . Installation . . . . . . . . . . . . Models . . . . . . . . . . . . . . Powering the . . . . . . . . . . . Requirements . . . . . . . . . . Restart . . . . . . . . . . . . . . 1600 Series IP Telephones Maintenance . . . . . . . . . . . 802.1X Operational Mode, Setting the . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 .11 12 15 14 49 . . . . . . . 61 . . . . . . .
Index M Maintaining 1600 Series IP Telephones . . . . . . . 61 O Operational Errors and Status Messages . . . . . . 75 Other Documentation . . . . . . . . . . . . . . . . 8 P Parameter Values . . . . . . . . . . . . . . Power Interruption . . . . . . . . . . . . . . Powering the 1600 Series IP Telephone . . . . Pre-Installation Checklist . . . . . . . . . . . Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . 69 68 15 13 34 TEST Procedure . . . . . . . . . . . . .
