Administrator's Guide

Introduction
10 Avaya Agent Deskphone 16CC Administrator Guide
Document Organization
The guide contains the following sections:
Chapter 1:
Introduction Provides an overview of this document.
Chapter 2: Administration
Overview and Requirements
Provides an overview of the administrative process and
describes general hardware, software, and operational
requirements.
Chapter 3:
Network
Requirements
Describes administrative requirements for your Local Area
Network.
Chapter 4: Communication
Manager Administration
Describes how to administer Avaya Communication Manager
to operate with Avaya Agent Deskphone 16CC telephones.
Chapter 5: SIP Enablement
Services (SES) Administration
Covers SIP Enablement Services (SES) configuration for
Avaya Agent Deskphone 16CC telephones.
Chapter 6: Server Administration Describes DHCP and HTTP/HTTPS administration for Avaya
Agent Deskphone 16CC telephones.
Chapter 7:
Telephone Software
and Binary Files
Describes telephone software, covers application software
downloads, and provides information about the configuration
file.
Chapter 8: Administering
Telephone Options
Describes how to use file parameters and options to administer
Avaya Agent Deskphone 16CC telephones. Covers backup
and restoration of telephone data. Also describes how to use
local procedures to customize a single telephone from the
dialpad.
Chapter 9:
Administering
Applications and Options
Describes customizeable application-specific parameters, to
provide administrative control of telephone functions and
options.
Appendix A: Glossary of Terms Provides a glossary of terms used in this document or which
can be applicable to Avaya Agent Deskphone 16CC
telephones.
Appendix B: Related
Documentation
Provides references to Web sites with external documents that
relate to telephony in general, and can provide additional
information about specific aspects of the telephones.
Appendix C: Sample Station
Forms and Other Screens
Provides examples of Avaya Communication Manager forms
related to system wide and individual telephone administration.