Administrator's Guide

Telephone Administration
Issue 1 January 2008 39
Table 5: Avaya Agent Deskphone 16CC Feature Support
Feature
Available After
Agent Login?
Delivered by
Phone?
CM Feature
Button/FNU
CM
3-Way Conferencing X
6-way Conference Bridge X
Automatic Call Back/Cancel FNU
Call Forward All
FNU
Call Forward Busy/Don’t Answer
FNU
Call Forward Deactivation
FNU
Call Hold
X
Call Management - incoming,
outgoing call screening
X
Call Park and Retrieve
FNU
Call Pick-Up
FNU
Calling Number Block/Unblock
FNU
Consultation Hold
X
Directed Call Pick-Up
FNU
Distinctive Alerting
X
Find Me
X
Group Call Pickup
FNU
Last Number Dialed (Redial)
X
Message Waiting Indication
X
Music on Hold
X
Priority Call
FNU
Send All Calls/Cancel
FNU
Transfer - attended
X
Transfer - unattended
(one-button transfer)
Transfer to Voice Mail
FNU
Whisper Page
No FNU