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2050 IP Softphone 4.02.062 ReadMe

Avaya 2050 IP Softphone for Windows PC Release

4.02.062

Revision History

Date

Revision #

Summary of Changes

23 March 2011 Original bulletin This is the original publication

Introduction

Avaya is pleased to announce the general availability of the 2050 IP Softphone 2050 Release 4.2 (Build 4.02.62) for Windows PC.

This maintenance release does not include any additional features; however it does deliver several significant fixes.

This release is being provided as a no charge update to all customers who have purchased or upgraded to Release 3.x or 4.x.

Quality Improvements

The Avaya 2050 IP Softphone Release 4.2 contains numerous resolved issues and closed cases. The list of resolved customer

reported issues since Release 4.1 are listed below.

Case ID

Description

101102-26211

wi00838178

wi00828501

Corrects an issue running on Windows 7 where the IP Softphone 2050 does not

connect to the call server after displaying "Terminal Manager Connect".

100721-77062

wi00832321

Corrects an issue where the IP Softphone 2050 may hang if it receives a call after

being idle for several hours and the call is answered immediately.

wi00839244

Corrects an issue where the IP Softphone 2050 would crash when clicking "Add

Link To" in the Local Directory.

wi00842584

Resolves an issue with duplicate audio streams where the Receive audio stream is

not reopened after both the Rx and Tx streams have been closed.

Supported Platforms

Operating Systems

• Microsoft® Windows XP™ (Service Pack 3)

• Microsoft® Windows Vista™ (Service Pack 1)

• Microsoft® Windows 7™

Note 1: 64 bit versions of Microsoft Windows are not supported at this time.

Note 2: Although the 2050 IP Softphone may run in VDI (Virtual Desktop Infrastructure) environments such as VM Ware and Citrix Xen

Desktop, these are not supported at this time. Testing has revealed conditions of very high CPU utilization and other performance

issues. Avaya will continue efforts to support VDI, and, if successful, will announce this support in the near future.

Summary of content (5 pages)

PAGE 1
Avaya 2050 IP Softphone for Windows PC Release 4.02.062 Revision History Date Revision # 23 March 2011 Original bulletin Summary of Changes This is the original publication Introduction Avaya is pleased to announce the general availability of the 2050 IP Softphone 2050 Release 4.2 (Build 4.02.62) for Windows PC. This maintenance release does not include any additional features; however it does deliver several significant fixes.
PAGE 2
Call Servers Supported • Avaya BCM 50 Release 3.0, 5.0, 6.0 • Avaya BCM 450 Release 1.0, 5.0, 6.0 • Avaya CS1000: Release 6.0, 7.0, 7.5 • Avaya CS2100: CICM 10.1 MR2 on Release SE10, SE11 and SE13 • Avaya SRG 50 Release 6.0 Note 1: BCM Release 6.0 is required for caller id information to be displayed in incoming call pop-up window as well as support of the Soft-Expansion module function. Note 2: CS1000 Release 5.5 requires patch MPLR25653 for the incoming call pop-up feature to work properly.
PAGE 3
Additional information on generating and retrieving keycodes is provided in a later section of this notice. Software licensing is based on “pool-of-users” approach to provide increased cost-effectiveness to customers. For example, if a customer has identified that they have 100 active users of the 2050 IP Softphone client at any given time out of a total population of 500 2050 IP Softphone users, then they should plan on purchasing 100 (or more) licenses to support their employees.
PAGE 4
For instances where multiple licenses are to be created at the same time, KRS will accept a list of the MAC addresses in a text file in a comma separated value (CSV) format. Please refer to the Appendix for details on installing Node-locked licenses on the 2050 IP Softphone. • If using a License Server, the Fully Qualified Domain Name (FQDN) of the PC on which the License Server Software is installed is required. The FQDN must be in a dotted decimal format, for example: yourlicenseserver1.yourcompany.com.
PAGE 5
3. At Step 2, Enter the Purchase Order Number to pull license entitlement from. 4. At Step 3. Enter quantity of additional number of seats required. 5. Click Generate Keycode. Note: With the IP Phone 2050, each license increment generates an additional license file. This is different from other products where a single license file is revised to include the additional values. If you are experiencing any problems with the KRS system, click on the CONTACT KRS SUPPORT link at the bottom of the page.