User's Manual

ManualsBrandsAvaya ManualsIP SoftphonesAvaya 2050 IP Softphone Release 4.4 Service Pack 2

Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document

Page 1 of 10

Avaya 2050 IP Softphone for Windows Release 4.04.106:

2050 Release 4.4 Service Pack 2 Read Me Document

Avaya is pleased to announce the availability of the 2050 IP Softphone Release 4.4 Service Pack 2 (2050

R4.4.2), which provides quality and robustness improvements, and adds support for Microsoft® Windows™ 8

Operating System (including both 32 bit and 64 bit platforms). This release is being provided as a no charge

update to all customers who have previously purchased or upgraded to Release 3.x or 4.x.

This Read me document summarizes the new content included in this release, as well as Product Advisements.

Platform Support and Quality Improvements

The 2050 IP Softphone Release 4.4.2 adds support for Microsoft® Windows™8 Operating System (including

both 32 bit and 64 bit platforms), for both the end-user PC upon which the 2050 IP Softphone is installed and

used, and for the License Server to support the Network License method of managing the required client

licenses, as described below.

This 2050 IP Softphone Release 4.4.2 continues to improve the overall quality of the 2050 IP Softphone through

the delivery of ongoing resolution of customer reports and Avaya identified work items. Several customer

reported cases have been closed and additional quality improvements have been delivered with this 2050 IP

Softphone Release 4.4.2 including the issues documented in the following table.

Ticket Priority Summary of Resolved Issue

IPCLIENTS-8840 2 With only one DNS server IP configured, Avaya 2050 in Accessibility Mode

Softphone can crash when launching Diagnostics

IPCLIENTS-11202 2 On BCM, muted call held/retrieved not muted after call retrieved but mute

LED indicates it is

IPCLIENTS-8838 2 2050 IP Softphone user cannot enter a MX conference bridge when the call is

made through Juniper VPN. Disable DSCP option added to address it. See

the first Product Advisement in this Readme document which describes the

workaround required to address this issue.

IPCLIENTS-11443 2 2050 in Accessibility Mode may crash after adding links to external directories

IPCLIENTS-11435 2 2050 may crash after an added Outlook contact in Local Directory is then

deleted from Microsoft Outlook

IPCLIENTS-11425 2 Impossible to import & export contacts on IP Softphone 2050 4.5.33

SR 1-3742596062 3 2050 may show incorrect software/feature license info in diagnostics

SR 1-4219576856 3 Voice Notification not operating after recent Windows 7 KBs

1-1WQAHLS 3 Inbound call warning tone isn't generated

IPCLIENTS-11179

3 With Symposium feature active, changing ringing volume may not actually

change the ringing volume

IPCLIENTS-11147

3 Using of software evaluation license is failed for some non-administration

users

Summary of content (10 pages)

PAGE 1
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document Avaya 2050 IP Softphone for Windows Release 4.04.106: 2050 Release 4.4 Service Pack 2 Read Me Document Avaya is pleased to announce the availability of the 2050 IP Softphone Release 4.4 Service Pack 2 (2050 R4.4.2), which provides quality and robustness improvements, and adds support for Microsoft® Windows™ 8 Operating System (including both 32 bit and 64 bit platforms).
PAGE 2
Ava aya 2050 IP So oftphone Relea ase 4.4 Service e Pack 2 Readm me Document 1--1TWTEMN 3 User canno ot properly conffigure i2050 witth i2050 Config guration Tool iff not a member of Administratorss group 1--1XE9Z27,11Y YX9QZ4 4 Call recordiing via Verint doesn't d work co orrectly with con nference calls SR 1-417517812 21 4 i2050 (4.4.
PAGE 3
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document • Although the 2050 IP Softphone Rls 4.4 Service Pack 1 and higher natively supports Windows Vista and Windows 7, it could be started in Windows XP compatibility mode. Please note, that this mode is not supported and could cause speech path issues or problems with USB headset detection. Therefore it is recommended to disable Windows XP compatibility mode in Windows Vista / Windows 7. • This 2050 IP Softphone Release 4.
PAGE 4
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document Avaya CS1000: Release 6.0, 7.0, 7.5, 7.6 (See Note 1) Avaya BCM 50: Release 5.0, 6.0 (See Note 2) Avaya BCM450: Release 5.0, 6.0 (See Note 2) Avaya SRG 50: Release 6.0 (See Note 3) Note 1: Both CS1000 R6.0 and R7.0 are End of Manufacture Support for software; R7.5 will be End of Manufacture Support from 24th September 2013. Note 2: BCM Release 6.
PAGE 5
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document 4.04.106-all-NE.zip Version of 2050 IP Softphone containing no media encryption – for Russia, Belarus, and Kazakhstan markets only. Setup_NoMediaEncryption_404106.msi 2050 IP Softphone Installation file in Microsoft Windows Manager Installation file (msi) format. This version is for use in Russia, Belarus, and Kazakhstan only. Setup_NoMediaEncryption_404106.exe 2050 IP Softphone Installation file in setup.exe format.
PAGE 6
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document NTDW84CA 2050 IP Softphone Upgrade License from Release 1 and 2 Note: The Software CD Package will not be available for the 2050 IP Softphone Release 4.0 and higher. The full release is available for download from the Avaya Support Web site and KRS. Refer to the following section, or to the User Documentation, for additional details.
PAGE 7
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document Note: The KRS User Guide provides detailed, up-to-date instructions for using the KRS system to create keycodes for the 2050 IP Softphones. To access the KRS User Guide, click on ‘Documentation Forms & USER GUIDES’ on the left sidebar. 6. 7. 8. Click on ‘Product Registration’ on the sidebar. Enter a unique name for the Site Name Enter the System ID. For Node-locked licenses, this is the MAC address.
PAGE 8
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document At the top, select Downloads & Documentation and enter ‘2050 IP Softphone’ in the product selection box. This will provide a list of all the Administration and System Programming documents, and User Guides in multiple languages for use with the different supported Avaya Call Servers.
PAGE 9
Avaya 2050 IP Softphone Release 4.
PAGE 10
Avaya 2050 IP Softphone Release 4.4 Service Pack 2 Readme Document User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License Type(s): Designated System(s) License (DS).