Avaya 1250/2250 Attendant Consoles User Guide Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Number: P0834426 Document Version: 02.
© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Introduction 1 Your Meridian 1 attendant console 1 Dial pad 7 The Options menu (Avaya 2250 Attendant Console) (4 line mode) 20 The Options menu (M1250) (4 line display) 25 Setting the buzz tone 27 The Options menu (Avaya 2250 Attendant Console only) (2 line display) Using features 37 Before you start 38 31 Basic call processing 41 Answering a call 41 Extending a call to an idle extension 42 Extending a call to a busy extension (with Camp-on) 43 Extending a call to a busy extension (with Hold)
Contents Remote Call Forward 72 Call Forward/Hunt Override 75 Recovery on Misoperation of Attendant Console 76 Convenience features End-to-end signalling 77 Storing an Auto Dial number 78 Calling an Auto Dial number 80 Barge-in 81 Busy Verify 84 Attendant Monitor 86 Setting up Do-Not-Disturb 92 Canceling Do-Not-Disturb 94 Overriding Do-Not-Disturb 96 Testing Do-Not-Disturb 97 Tracing a malicious call 98 Do Not Disturb 99 Night Service 100 Turning Night Service on and off 102 Enhanced Night Service 103 Tu
Contents Automatic Wake-Up 126 Programming a wake-up call 126 Canceling a wake-up call 128 Unanswered wake-up calls 129 Making a VIP wake-up call 130 Centralized Attendant Service (CAS) 131 Answering a call to a remote console 131 Extending a call to an idle remote extension 132 Remote recall 133 Extending a call to a busy remote extension 134 Putting a call on silent hold 135 Transferring a recall to another remote extension 136 Charge Entering an account number after dialing a call Calling Party Nu
Contents Message Center 153 Taking a message 153 Delivering a message 155 Checking the status of a MSG WAITING signal 157 Supervisory features 158 Supervisory mode 158 Monitoring other attendants 159 Calling an attendant 160 Transferring a call to an attendant 161 Supervisory assistance 162 Index 163
Introduction Your Meridian 1 attendant console Your Meridian 1 attendant console is the leader in call-processing technology. You will find that it’s easy to operate, because for every situation, there’s a straightforward procedure to follow. There are well over a hundred call-processing features available to the Meridian 1 system. Your system will have many of them, but not all, because some won’t be needed by your organization.
Introduction The display The display is at the top of the console. It has hinges, so you can tilt it to the angle you like. You can choose from a number of options to have information on the display screen presented in the manner you like best. (See “Options menu.”) The display screen has four lines: Line 1 displays the date and time. You can choose the format of their presentation using the Options menu. Line 2 gives information about the source of a call.
Introduction The two-line display (if selected on Avaya 2250 Attendant Console) The display is at the top of the console. It has hinges, so you can tilt it to the angle you like. You can choose from a number of options to have information on the display presented in the manner you like best. (See “The Options menu”.) When you dial a number, it shows up on the display. For some procedures, you will use the asterisk ( * ), which appears as a space, or the octothorpe (#), which appears as an H.
Introduction When you have a call in progress… When you have a call in progress, the display looks something like this: DN CPND CW<> DN CPND STATUS<> The first line gives information about the source of the call. The source information may include the number of the extension that placed the call, and the name of the person who is calling, or the trunk line number for a call from outside the system. If you’ve chosen P.R.C.
Introduction Reading the display on 4 line display If the source information is too long to fit on Line 2, an arrow appears in either the upper right or upper left corner of the display. If the destination information is too long to fit on Line 3, an arrow appears in either the lower right or lower left corner of the display. To see the rest of the information, use the console control keys to scroll through it.
Introduction Alternating between the idle and active call display When you have no calls in progress, you can alternate between the idle display and the active call display by pressing the and From the idle display, press the press the keys. key to show the active call display; from the active call display, key to show the idle display.
Introduction The horizontal keystrip Directly below the display screen is a horizontal row of keys. They are: C/H Centralized Attendant Service — If you are the attendant at a remote location, pressing this key automatically reroutes calls to a CAS attendant at the main location. If you are a CAS attendant at the main location, this key enables you to get a dial tone from a remote location to extend a call there.
Introduction Volume control Under the dial pad is a volume control which enables you to adjust the volume of peoples’ voices. Keys with indicators The next section provides an explanation of the keys with indicators you find on your console. Remember, your Meridian 1 system may not have all of the features described in this guide, and therefore may not have all of the operating keys and indicators listed here.
Introduction Vertical keystrip 2: Incoming Call Identification keys The next row contains ten Incoming Call IIndicator (ICI) keys and indicators. These identify the type of call coming to your console, such as internal, external, WATS, tie trunk, and so on. All incoming calls are automatically queued in the order of their arrival, and the appropriate ICI indicators go on. For instance, when a WATS call comes in, the WATS ICI indicator goes on.
Introduction The assignment and positioning of the ICI keys within the keystrip is flexible. Any of the following call types may be assigned to any of the ICI keys: Call Forward No Answer C. fwd. N.A. The call has been automatically routed to you from an extension that has been programmed to forward calls to you when there is no answer. Call Forward Busy C. fwd. busy The call has been automatically routed to you from an extension that has been programmed to forward calls to you when it is busy.
Introduction Listed Directory Number l. d. no. The call is to a number for your organization as found in the public telephone directory. Up to four listed directory numbers can be assigned to your console. If you are answering calls for more than one organization, this key shows which organization is being called. X11 Release 20 and later allows up to six LDNs. Previous releases allow up to four. Message Center msg. ctr. A caller wants to leave or retrieve a message.
Introduction Remote remote The call is from a remote location and has been routed over a release link trunk. This indicator appears only on consoles equipped with Centralized Attendant Service (CAS) features. Fully Restricted rest "0" The call is from a fully restricted extension. A person using a fully restricted extension can place calls to, and receive calls from other extensions and the attendant. A fully restricted extension is denied access to all incoming and outgoing trunk lines.
Introduction Vertical keystrip 3: loop pickup and release keys The third row from the left holds these keys with indicators: Loop Pickup lpk Enables you to answer or place a call. There are six loop pickup keys, labeled lpk 0 through lpk 5. A source (S) and destination (D) indicator appears beside each lpk key. Release RLS Enables you to release a call from the console, freeing the console to take other calls.
Introduction Vertical keystrip 4: fixed feature keys This is what you will find in the second row of keys from the right: Exclude Source Enables you to speak to the called party without the caller hearing. excl. src. Exclude Destination Enables you to speak to the caller without the called party hearing. excl. dest. Release Source Enables you to release the caller from a call. RLS src. Release Destination Enables you to release RLS dest.
Introduction Conference 6/BLF conf. 6/BLF In normal mode, it enables you to establish a conference call of up to six parties, including yourself. A maximum of two trunks can be in the conference at any one time. In shift mode, when the console is idle, this key allows you to input information from the dial pad to the Busy Lamp Field/Console Graphics Module. This can also apply to 3-party conference. Shift SHIFT Enables you to access trunk group keys either to busy them or to free them.
Introduction Vertical keystrip 5: programmable feature keys The rightmost keystrip contains ten feature keys. These keys are programmed to suit the needs of your organization. Read the descriptions below for the keys you see on your console: Auto Dial auto D. Enables you to program a phone number that will be dialed automatically by the system when auto D. is pressed. Automatic Wake-Up Enables you to set up and cancel automatic wake-up calls. A.
Introduction Calling Party Number call pty. no. Enables you to record the calling party number on an incoming collect call or to assign a special billing code to an incoming collect call. Call Park call park Enables you to place a call on hold without occupying a loop key on your console. Charge charge Enables you to enter a charge account number for a call going out through your console.
Introduction Do-Not-Disturb Individual dnd. ind. Enables you to place an individual extension or a predefined group of extensions in Do-Not-Disturb mode. Malicious Call Trace Enables you to trace a nuisance call. call trace Message Cancellation msg. canc. Enables you to turn off the message waiting signal at an extension after you have delivered the message for that extension. Message Indication msg. indic.
Introduction Speed Call S. call Enables a previously stored phone number of up to 31 digits to be dialed by the system automatically, after you have keyed in the appropriate one-, two-, or three-digit code. This key also enables selected attendants to assign codes to the stored phone numbers. Stored Number Redial snr. Enables you to store a phone number (up to 31 digits) during a call setup, during the call itself, or ahead of time for later use. The number can then be dialed just by pressing snr.
Introduction The Options menu (Avaya 2250 Attendant Console) (4 line mode) The Options menu on the Avaya 2250 Attendant Console gives you the opportunity to set a number of display and console features to suit your preferences. It offers these choices: — — — — — — set display-screen contrast set buzz tone set language set time and date format set key clicking set calls waiting options While the Options menu is being used, the console puts itself in Position Busy mode, so that no calls interrupt you.
Introduction There are 16 levels of contrast between the characters you see on the screen and the background. Press 1 to increase the contrast. Press 2 to decrease the contrast. Press # to return to the Options menu. Setting the buzz tone If you press 2 on the Options menu, you see this screen: SETTING BUZZ TONE 1. ON 2. OFF 4. PITCH – 5. VOLUME + 3. PITCH + 6. VOLUME – # Press 1 to hear a non-stop buzz for pitch- and volume-setting purposes.
Introduction Press * again to see the third screen: SET LANGUAGE 1. POLSKI {3} 2. CESKI 3. MAGYAR * # Move back and forth between these 3 screens using *, and select a language by pressing the corresponding number key on the dial pad. All display messages are then shown in the language of your choice. To select one of the languages listed on the menu, use the dial pad to enter the number that corresponds to the option.
Introduction Press 2 to set the date format. The date format screen looks like this: DISPLAY = DATE {DD-MMM-YY} # There are two formats for the date: day-month-year and month-day-year. Press * to change back and forth between the two formats. Press # to return to the previous screen. Press # to return to the Options menu. Setting the display mode format DISPLAY: FORMAT [2/4 LINE DISPLAY MODE] * # Press 3 to set the display mode format.
Introduction Setting the key clicking If you press 5 on the Options menu, you see this screen: SET KEYCLICK 1. ON 2. OFF 3. PITCH + 4. PITCH – 5. VOLUME + 6. VOLUME – * # Press * to turn key clicking on and off. When key clicking is on, you hear a beep every time you press any key on the console. Press 1 to hear a non-stop tone for pitch- and volume-setting purposes. Then use 3 and 4 to raise and lower the pitch of the tone. Use 5 and 6 to raise and lower the volume of the tone.
Introduction Press 2 to set the volume of the calls waiting tone. The pitch of the calls waiting tone is the same as the pitch of the buzz tone you already set. The calls waiting tone screen looks like this: CW: BUZZ TONE 1. ON [ON] 2. OFF 3. VOLUME + 4. VOLUME – * # Press 1 to hear a non-stop buzz for volume-setting purposes. Then use 3 and 4 to raise and lower the volume of the buzz. When you have found the volume you like best, press 2 to silence the buzzing.
Introduction Opening the Options menu To open the Options menu, press SHIFT and . You see the menu on the display screen, which looks like this: OPTIONS MENU: {1} 1. CONTRAST 2. BUZZ TONE 3. LANGUAGE 4. SET TIME 5. SET DATE 6. DISPLAY * # To set one of these options, you press on the dial pad the number listed beside the option. Notice the number 1 in the upper right corner of the screen. This means that there is more to see of the menu than fits on the screen.
Introduction Closing the Options menu To close the Options menu, press # on either the first or second screen. The console remains in both Position Busy and shift mode. Press SHIFT to return to unshift mode, and press to receive calls at your console again. Now let’s look at the screens you see when you select each of the options from the menu. Setting the display-screen contrast If you press 1 on the Options menu, you see this screen: SET CONTRAST 1. + 2.
Introduction Setting the language If you press 3 on the Options menu, you see this screen: SET LANGUAGE {1} 1. ENGLISH 2. FRANCAIS 3. ESPANOL 4. DEUTSCH 5. ITALIANO 6. NORSK * # The number in the upper right corner of the screen shows that this option takes up more than one screen. Press that number to see the second screen: SET LANGUAGE 1. GAEILGE {2} 2.
Introduction A short horizontal line, called the cursor, shows where your dial-pad entries will appear on the screen. First you enter hours (00-24) using the dial pad. The cursor automatically moves to the next spot. Here you enter minutes (00-59). When the cursor jumps to the last spot you enter seconds (00-59). Pressing the key moves the cursor to the start of the next input field. Pressing this key while in the “Secs” field causes the cursor to jump back to the start.
Introduction Press 1 to set the time format. The time format screen looks like this: TIME DISPLAY {12 hour} * # There are two formats for the time: 12- and 24-hour format. Press * to change back and forth between the two formats. Press # to return to the previous screen. Press 2 to set the date format. The date format screen looks like this: DATE DISPLAY {DD-MMM-YY} * # There are two formats for the date: day-month-year and month-day-year.
Introduction The Options menu (Avaya 2250 Attendant Console only) (2 line display) The Options menu when People’s Republic of China, Taiwan, or Korean languages are selected. When P.R.C. Taiwan, or Korean languages are selected, the Options menu will be shown in 2-line mode only. The options menu on the Avaya 2250 Attendant Console gives you the opportunity to set a number of display and console features to suit your preferences.
Introduction Closing the Options menu To close the Options menu, press #. The console remains in the Position Busy mode. Choosing menu options To select one of the options listed on the display, use the dial pad to enter the number that corresponds to the option. Now let’s look at the displays you see when you select each of the options. Setting the display contrast If you press 1 on the Options menu you see this display: SET CONTRAST (1–2) 1. <+> <#> EXIT 2.
Introduction Press 1 to hear a continuous buzz while you set the pitch and volume. Then use 3 and 4 to raise and lower the buzz pitch. Use 5 and 6 to raise and lower the buzz volume. Once you‘ve adjusted the pitch and volume, press 2 to turn off the continuous buzz. Press # to return to the Options menu. Setting the display language If you press 3 on the Options menu, you see this display: SET LANGUAGE (1) (1–6) <#> EXIT 1.
Introduction Level 2 1. Irish 2. Turkish 3. Katakana 4. P.R.C. 5. Taiwan 6. Korean Level 3 1. Polish 2. Czech/Slovak 3. Hungarian To select one of the languages listed on the menu, use the dial pad to enter the number that corresponds to the option. Since there are several languages represented by the same number, you must be at the appropriate menu level when you enter the language number. Press # to return to the Options menu.
Introduction Changing the System time Press CHANGE to update the system time: DISPLAY: TIME <#> EXIT { 12 HOUR } <*> CHANGE Enter the new time from your console key pad in hours and minutes (HH MM). Press Change again. Press # to return to the previous display. Note: This changes the time for the entire system, not just on the attendant console. Use caution when performing this change.
Introduction SET KEYCLICK (1–7) [SYMBOL] <#> EXIT 7. CHANGE <*> MORE Press 7 to turn the key clicking on and off. A speaker symbol is displayed when key clicking is on. When key clicking is on, you hear a beep every time you press any key on the console. Press 1 to hear a continuous key click beep while you set the pitch and volume. Then use 3 and 4 to raise and lower the key click pitch. Use 5 and 6 to raise and lower the key click volume.
Introduction The (1–5) on the first line of the display tells you there are five items in the menu. Press * to see the additional menu items. Pressing * repeatedly will step you through all the menu items. CW: BUZZ TONE (1–5) [ SYMBOL ] <#> EXIT 3. VOLUME (+) <*> MORE 4. VOLUME (–) CW: BUZZ TONE (1–5) [ SYMBOL ] <#> EXIT 5. CHANGE <*> MORE Press 5 to turn the call waiting buzz tone on and off. A speaker symbol is displayed when the call waiting buzz tone is on.
Introduction Before you start Before you start there are a few terms and concepts you should be familiar with: Abbreviations — — — — — — dest. short for “destination” excl. short for “exclude” ICI short for “incoming call indicator” lpk short for “loop pickup key” SPRE abbreviation for “Special Prefix” src. short for “source” Automatic dialing features There are three automatic dialing features available: Auto Dial One number can be stored and then automatically dialed by pressing the Auto Dial key.
Introduction Speed Call codes A Speed Call code is used to instruct the system to dial a programmed number automatically. The list of telephone numbers that have been assigned codes to be used with the Speed Call feature is created by the Speed Call Controller. SPRE codes A Special Prefix (SPRE) code is one to four digits that is assigned by your System Administrator. You use a SPRE code to operate a feature for which your console has no dedicated (programmed) feature key.
Introduction Symbols The following symbols are used in this guide: The musical note signifies that one of the responses of the console is audible (it may be ringing or busy signal at the called end, or the buzz tone heard through the console). This symbol represents a flashing indicator. This symbol represents an indicator that goes on steadily. The hand making an “okay” sign means that this step may be the last one in the procedure and that you can stop here.
Basic call processing Answering a call Calls are queued in order of arrival. The call types are shown by the appropriate Incoming Call Indicators (ICIs). 1 You receive a call. You hear a tone. The S indicator flashes. The appropriate ICI goes on. 2 Press the lpk key beside the flashing S indicator. The tone stops and the lpk and S indicators go on steadily; you are connected to the caller. ICIs for any other calls in the queue go off.
Basic call processing Extending a call to an idle extension After you have answered a call, you can extend it to the extension the caller requests. • • • • 42 • • • • 1 Dial the requested extension. The excl. src. indicator goes on during dialing. You hear ringing and the D indicator flashes slowly; the extension is idle. 2a To end your connection before the called party answers, press RLS immediately. [If the called party does not answer within a set time (usually 30 seconds), you are recalled.
Basic call processing Extending a call to a busy extension (with Camp-on) After you have answered a call, you can extend it to the extension the caller requests. 1 Dial the requested extension. The excl. src. indicator goes on during dialing. The D indicator flashes; the extension is busy. 2a If you do not hear a busy signal and the caller wishes to wait, you can camp the call onto the busy extension by pressing RLS. The RLS indicator goes on; you are free to process other calls.
Basic call processing Extending a call to a busy extension (with Hold) To extend a call to a busy extension which is not allowed camp-on, or which already has a call camped onto it, you can place the caller on hold. You must then reenter the call periodically to see if the extension is free. • • • • 44 • • • • 1 Dial the requested extension. The excl. src. indicator goes on during dialing. You hear a busy signal and the D indicator flashes; the extension is busy and not allowed camp-on.
Basic call processing Holding a call on a lpk key In some cases you may receive a call from someone who wishes to be transferred to several different extensions in turn. You can hold the call on a lpk key so that the caller remains connected to your console when the called party hangs up. 1 Dial the requested extension. The excl. src. indicator goes on during dialing. You hear ringing. The D indicator flashes slowly. 2 Press HOLD before or after the called party answers.
Basic call processing Note 1: When you only wish to put a call on hold, answer it, press HOLD, and then RLS Note 2: If you wish to activate the Secrecy feature, which excludes the caller until connected to the called party, press excl. src. before extending the call. When the called party answers, press HOLD to complete the connection.
Basic call processing Parking a call Call Park enables you to put a call on hold without occupying a lpk key on your console. You can, for example, hold a call on a Call Park extension while paging a called party. 1 You wish to park a call, perhaps because the caller requests you to page someone. Press call park. [If you do not have this key, dial the special prefix (SPRE code) plus ____. The call park indicator goes on.
Basic call processing Timed recall from an unanswered extended call If a called extension does not answer within a set time (usually 30 seconds), the call is automatically returned to your console. The recall incoming call indicator (ICI) goes on to signal this type of call. • • • • 48 • • • • 1 You receive a timed recall from an unanswered extended call. Press the lpk key beside the flashing S and slowly flashing D indicators.
Basic call processing Timed recall from an unanswered parked call A parked call, if unanswered, is returned to you after a set time. 1 You receive a timed recall from an unanswered parked call. Press the lpk key beside the flashing S and slowly flashing D indicators. The tone stops and the lpk and S indicators go on steadily; you are connected to the caller.The recall ICI, and call park indicators are on. 2a If the caller wishes to remain parked, press RLS.
Basic call processing Recall from an extension using LINK or ATT RECALL An extension user, while talking to someone on the phone, may recall you by pressing ATT RECALL, or by pressing LINK once and dialing your number, depending on the type of extension. The recall ICI goes on. 1 You receive a recall. Press the lpk key beside the quickly flashing D indicator. The tone stops and the lpk and D indicators go on steadily; you, the party originating the call, and the original caller are connected.
Basic call processing Recall from an extension using Transfer An extension user, while talking to someone on the phone, may recall you by pressing Transfer and dialing your number. The recall ICI goes on. 1 You receive a recall. Press the lpk key beside the quickly flashing S indicator. The tone stops and the lpk and S indicators go on steadily; you and the recaller are connected. The recall ICI is on. 2 When the recaller presses Transfer again, you and the original caller are connected.
Basic call processing Recall from an extension using Conference An extension user, while talking to someone on the phone, may recall you by pressing Conference and dialing your number. The “0” ICI goes on. 1 You receive a recall. Press the lpk key beside the quickly flashing S indicator. The tone stops and the lpk and S indicators go on steadily; you and the recaller are connected. The “0” ICI is on.
Basic call processing Recall to Same Attendant X11 release 20 introduces call Recall to Same Attendant. This feature functions the same way as normal call recall, with an enhancement. Previously, calls recalled to the first available attendant. With this feature enabled calls you extended can be queued to return to you only when you are idle. If you are busy, the calls remain in queue until you are available.
Basic call processing Calling an extension You can place a call to any extension within the system. • • • • 54 • • • • 1 Press an idle lpk key. The loop indicator beside it goes on. 2 Dial the extension. You hear ringing. The S indicator flashes slowly. When the called party answers,ringing stops and the S indicator goes on steadily. 3 Press RLS to end the call. The RLS indicator goes on; you are free to process other calls.
Basic call processing Calling an outside number You can place a call to a number outside the system by dialing a trunk access code followed by the desired number. 1 Press an idle lpk key. The lpk indicator beside it goes on. 2 Dial the required trunk access code. You hear dial tone. The S indicator goes on. 3 Dial the outside number. You hear ringing. When the called party answers, ringing stops. 4 Press RLS to end the call. The RLS indicator goes on; you are free to process other calls.
Basic call processing Trunk-to-trunk call A user, while outside the system, may call to request access to an outgoing trunk. 1 You answer an incoming trunk call and the caller requests access to an outgoing trunk. Dial the trunk access code, then dial the requested number. The excl. src. indicator goes on during dialing. You hear dial tone after dialing the trunk access code, and ringing after the number. The D indicator goes on steadily. 2 When the called party answers, you may talk privately.
Basic call processing Through-dialing Extension or tie line users may request access to numbers or trunks which they are restricted from accessing themselves. Once you have accessed the trunk, the user is free to dial out. You can provide through-dialing to all but fully restricted extensions. 1 You receive a call from a restricted extension or tie trunk. Press the lpk key beside the quickly flashing S indicator. The tone stops. The lpk and S indicators go on steadily. The appropriate ICI is on.
Basic call processing Setting up a conference call You can set up a conference call for as many as six people, including yourself, at the request of either an extension user or an outside caller. A maximum of two trunks can be in the conference at one time. • • • • 58 • • • • 1 Press an idle lpk key and dial the number of the first conference party. The lpk indicator goes on. You hear ringing. The S indicator flashes slowly. When the first party answers, the S indicator goes on steadily.
Basic call processing 4a If you want to hold the conference at your console, press RLS. The lpk indicator flashes slowly. The S indicator remains on. The RLS indicator goes on; you are free to process other calls. 4b If you want to release the conference from your console, press RLS src., then RLS. The lpk and S indicators go off. The RLS indicator goes on; you are free to process other calls.
Basic call processing Calling another attendant With this feature, you can call another attendant in your multiple-console group. 1 Press an idle lpk key. 2 Dial the attendant access code. 3 Dial the appropriate attendant code. You hear ringing. The S indicator flashes slowly. 4 The called attendant answers. Press RLS when you wish to end the call. Ringing stops. The S indicator goes on steadily. The RLS indicator goes on; you are free to process other calls. The lpk indicator goes on.
Basic call processing Transferring a call to another attendant With this feature, you can transfer a call to another attendant in your multiple-console group. 1 The person to whom you are speaking wishes to speak to another attendant. Dial the attendant access code, then dial the appropriate attendant code. The excl. src. indicator goes on; the caller is automatically placed on hold. The D indicator flashes slowly. The lpk and S indicators are on.
Basic call processing Break-in (post-dial) You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties. 1 Someone calls you and requests that you relay a message or extend the call to someone already on a call. Dial the requested extension. The lpk, ICI, and S indicators go on steadily. The D indicator flashes, indicating that the extension is busy. The excl. src. indicator goes on steadily while you are dialing.
Basic call processing 3 You are in a three-way connection with the two parties in the established call. Relay the message, or announce the incoming call. 4a Press excl. dest. to speak privately with the caller without ending the three-way connection. 4b Press RLS to end the three-way connection and remain connected to the caller. 4c Press RLS to end your connection in the call. The incoming call is camped-on if the called party is still busy, or extended if the called party’s extension is idle.
Basic call processing Note 2: If the call is from an internal source, you cannot extend the call or camp on to the extension (step 4b). Note 3: Press RLS dest. and redial the extension to extend the call or camp on to the extension. Break-in (pre-dial) You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties. Use break-in (pre-dial) for extensions that have make set busy, do-not-disturb, hunting, or call forward activated.
Basic call processing 3 Press BKI to interrupt the connection. If the extension is busy, the BKI indicator goes off, and you hear ringing. If the break-in is temporarily denied, you hear busy or fast busy tone, and the BKI indicator flashes. Press the RLS dest. key. You can attempt a post-dial break-in in a few minutes or another pre-dial break-in immediately. If break-in is denied completely, you hear a fast busy signal. Press RLS dest.
Basic call processing 5b Press RLS to end the three-way connection and remain connected to the caller. 5c Press RLS to end your connection in the call. The incoming call is camped-on if the called party is still busy, or extended if the called party’s extension is idle. The RLS indicator goes on; you are free to process other calls. Break-in (busy verify) You can check whether an extension is busy or idle before you attempt to break in.
Basic call processing 3 Dial the extension you wish to check. If the DN is idle, you hear ringing, the lpk indicator flashes slowly and the bki indicator goes off. Press BKI to break in. If the DN is disabled or unassigned, you hear a fast busy signal (overflow tone) and the lpk and BKI indicators go off. If the DN is busy, you hear a busy signal and the lpk indicator flashes. Press BKI to break in. If the DN is busy, the BKI and lpk indicators are steadily lit. You hear the intrusion tone.
Basic call processing Sending a warning tone to an extension in line lockout When a handset is left off a telephone for an extended period of time, the telephone goes into a state called “line lockout.” . 1 Press an idle lpk key. The lpk indicator goes on. 2 Press BKI. The BKI indicator goes on. 3 Dial the extension you wish to check. A fast busy signal (overflow tone) is heard at the console. 4 To break in to the extension, press BKI. The BKI indicator goes off.
Basic call processing Requeueing a call to the next available attendant You can requeue an incoming call or recall to the next available attendant. 1 You receive a call. Press The ICI indicator goes on and the S indicator flashes. The callis queued to the next available attendant. 2 If the system is in Night Service, press SHIFT, and then The call is queued to the next available Night Service number.
Basic call processing Timed Reminder Recall Timed Reminder Recall calls you after a period of time to remind you that a transferred call has not yet been answered. • • • • 70 • • • • 1 You receive a call for transfer. Dial the desired extension. The destination lamp winks. 2 Press the RLS key before the extension answers. This starts the recall timer . If the extension answers the call, the timer stops. 3 If the extension does not answer, you receive a reminder call.
Basic call processing Centrex/Exchange Line Switchhook Flash Centrex Switchhook Flash (THF) allows you to signal the Central Office during an established call to request activation of a Centrex service such as call transfer or three-way calling. 1 Press the Switchhook Flash key. You hear a special dial tone. 2 Press the DN before the tone ends. When you hang up, or press the RLS key, the originalconnection and the THF message terminate.
Basic call processing Remote Call Forward 1 Press an idle loop key followed by the RFW key. RFW key is flashing. Loop key is steadily lit. 2 Dial the DN of the set to be forwarded. If the password is required, the RFW key is winking, and the console display shows "PWD". If the console does not support alpha characters, the attendant display will be blank. If the password is not required, the console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set.
Basic call processing 3 Dial the password required followed by #. 4 The user can now enter a new CFW DN or press the RFW key to activate or deactivate the stored CFW DN. If a new CFW DN is entered, it must be preceeded by an RFW key press. The console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set. The RFW key lamp will display the status of the CFW DN. If RFW lamp is flashing, then CFW is not active; if RFW lamp is steadily lit, then CFW is active.
Basic call processing 5 When the RCFW operation is in this state, the user has three options: . a. Press the release or release source key to complete RCFW operation. b. Press the RFW key to reverse the CFW status. C. Enter a new CFW DN to begin task of changing the CFW DN programmed. The new CFW DN is not active until the RFW key is pressed again. • • • • 74 • • • • 6 Press the RFW key again to activate the CFW DN on the display.
Basic call processing Call Forward/Hunt Override 1 Dial the FFC for Call Forward/ Hunt Override and the DN of the wanted party. If the telephone is idle, the telephone is rung. If the telephone(s) have displays, the display (s) are updated. If the display on the originating telephone is updated when the call is answered, the Call Forward/Hunt Override FFC will no longer be displayed.
Basic call processing Recovery on Misoperation of Attendant Console The Recovery on Misoperation of Attendant Console feature provides a safeguard on the Meridian 1 to prevent calls from being inadvertently disconnected.
Convenience features End-to-end signalling You can send Dual Tone Multiple Frequency (DTMF) signals from your console to access devices that require Touchtone signalling, such as Meridian Mail. 1 You have an active call on either the src lpk or dest lpk. Press EES. The EES indicator fast flashes. 2 Dial numbers on the dial pad. The connected party receives DTMF signals. Line two (M1250) or line three (2250) of the display shows each number you dial.
Convenience features Storing an Auto Dial number With Auto Dial, you can store a number (including access codes if necessary) against an Auto Dial key. You can also change a number already stored against an Auto Dial key using this procedure. • • • • 78 • • • • 1 When all lpk indicators are off, press auto D. The auto D. indicator flashes. 2 Press disp. src. The display shows the number already stored for automatic dialing, if there is one. 3 Dial the number to be stored for automatic dialing.
Convenience features Note 1: You can store a number of 4, 8, 12, 16, 20, or 24 digits. If you try to store more than 24 digits, you hear a fast busy signal. Press auto D. to turn the auto D. indicator off. Begin again. Note 2: The number you store can include: — SPRE code + 6 + authorization code — SPRE code + 6 + authorization code + # — SPRE code + 6 + authorization code + # + trunk access code + phone number For example, you can store 1 + 6 + 9999999 + # + 9 + 9402209.
Convenience features Calling an Auto Dial number After you have stored a number against an Auto Dial key, you can dial it by pressing auto D. 1 Press an idle lpk key. The lpk indicator goes on. 2 Press the required auto D. key. The S indicator lights; the system automatically dials the stored extension. Note 1: If you wish to display the extension stored for automatic dialing, press auto D., then disp. src. Note 2: You can store a number of up to 24 digits against an Auto Dial key.
Convenience features Barge-in With Barge-in, you can verify that a trunk is in working order, or check the status—busy or idle— of a trunk. 1 Press an idle lpk key. The lpk indicator goes on. 2 Press Barge-In. The barge in indicator goes on.
Convenience features 3 Dial the required trunk access code and route member number, then press #. You hear a fast busy signal if the trunk is disabled or not assigned. You hear a fast busy signal and the S indicator flashes if the trunk is blocked in the network. Attempt Barge-In again in a few minutes. You are able to speak to all parties and the S and D indicators go on steadily if the trunk is busy. Parties hear a warning tone every 6 seconds.
Convenience features Attendant break-In Busy indication and Prevention If an attendant, during a break-in operation, dials a busy extenstion, the Attendalt Console display provides one of the following customedefined indications: — three dashes, appended to the end of a digit display, (if the busy staiton is involved in an external call), or — a mode-digit, appended to the end of a digit display. The operator can press the break-In key either before or after dialing the destination DN.
Convenience features Busy Verify With Busy Verify, you can verify that an extension is in working order, or check the status—busy or idle—of an extension. 1 Press an idle lpk key. The lpk indicator goes on. 2 Press busy ver. The busy ver. indicator goes on. 3 Dial the extension you wish to check. You hear a fast busy signal if the extension is disabled or not assigned. You are able to speak to all parties and the S and D indicators go on steadily if the extension is busy.
Convenience features 4 5 To ring the extension, press . Press RLS to end your connection in the call. If the called party answers, the S and busy ver. indicators go on steadily. The RLS indicator goes on; you are free to process calls.
Convenience features Attendant Monitor The Attendant Monitor feature provides modifications to the Busy Verify and Barge-In features. Monitoring a DN 1 Press an idle Loop key. The Loop indicator is lit 2 Press the Busy Verify key. The Busy Verify lamp is lit. 3 Press the Busy Verify key again to enable Attendant Monitor. The Busy Verify lamp is in the flashing state indicating that the Attendant Monitor option is enabled. 4 Dial the extension to be monitored.
Convenience features Attendant Monitor is blocked when the extension is in some transient state (e.g., Conference or Transfer) Attendant Monitor is blocked when the extension is idle, receiving busy tone, or receiving overflow tone. Attendant Monitor is blocked when the extension is involved with another attendant. Attendant Monitor is blocked when the extension has activated the Hold key. Attendant Monitor is blocked when the extension is already involved in a monitored call by another attendant.
Convenience features If the Attendant Monitor Customer Tone is allowed (TOA), a burst of tone is sent to the connected parties every 16 seconds. When the monitored DN disconnects from the call, Attendant Monitor is deactivated. 5 Press the Rls key to end Attendant Monitor. The Rls lamp is lit and the attendant is free to process calls. Deactivation occurs due to any one of the following: The RLS key on the Attendant Console is pressed. Any DN involved in the monitored call disconnects.
Convenience features Monitoring a Trunk 1 Press an idle Loop key. The Loop indicator is lit 2 Press the Barge-In key. The Barge-In lamp is lit. 3 Press the Barge-In key again to enable Attendant Monitor. The Barge-In lamp is in the flashing state indicating that the Attendant Monitor option is enabled. 4 Dial the trunk access code and route member number, then press "#". One of the following happens: Attendant Monitor is blocked when the trunk is disabled .
Convenience features Attendant Monitor is blocked when the trunk is not assigned. Attendant Monitor is blocked when the trunk is alreadly being monitored by another attendant. Attendant Monitor is active when the trunk is busy. The attendant is able to listen to all parties on the trunk. If the Attendant Monitor Customer Tone is denied (TOD), there is no indication given to the connected parties that the attendant is monitoring.
Convenience features 5 Press the Rls key to end Attendant Monitor. The Rls lamp is lit and the attendant is free to process calls. Deactivation occurs due to any one of the following: The RLS key on the Attendant Console is pressed. The trunk disconnects. Any party at the customer location performs some form of call modification or activates hold. Any party at the customer location disconnects. Any trunk involved in the monitored call disconnects.
Convenience features Setting up Do-Not-Disturb An extension in Do-Not-Disturb (DND) mode is free to place calls but appears busy to all incoming calls. You can put one extension or a predefined group of extensions into Do-Not-Disturb mode. • • • • 92• • • • 1 Press an idle lpk key. The lpk indicator goes on. 2 Press dnd. ind. You can now set up individual or group DND. The S indicator goes on. The dnd. ind. indicator flashes slowly. 3 To set up individual DND, dial the extension requesting DND.
Convenience features 4 Press dnd. ind. again. The dnd. ind. indicator goes on; the dialed extension or group is now in DND. 5 Press RLS to end the procedure. The lpk, S, and dnd. ind. indicators go off. The RLS indicator goes on. Note: If you have dnd. group keys, the procedure is simpler: at any point, press the dnd. group key for the group of extensions you wish to place in do-not-disturb mode. The dnd. group indicator flashes briefly, then goes on.
Convenience features Canceling Do-Not-Disturb You can cancel Do-Not-Disturb (DND) for a single extension or for a predefined group of extensions. • • • • 94 • • • • 1 Press an idle lpk key. The lpk indicator goes on. 2 Press dnd. ind. You can now cancel individual or group DND. The S indicator goes on. The dnd. ind. indicator flashes slowly. 3 To cancel individual DND, dial the extension to be removed from DND mode.
Convenience features 4 Press dnd. ind. again. The dnd. ind. indicator goes off; the dialed extension or group is now removed from DND mode. 5 Press RLS to end the procedure. The lpk and S indicators go off. The RLS indicator goes on. Note: If you have dnd. group keys, press the dnd. group key beside a dnd. group indicator which is on, to cancel DND for that group. The dnd. group indicator flashes briefly, then goes off.
Convenience features Overriding Do-Not-Disturb A dnd. ind. indicator which is on tells you that you have dialed an extension in Do-Not-Disturb mode. You can temporarily override DND for that call using this procedure. 1 Press an idle lpk key. The lpk indicator goes on. 2 Dial the extension previously placed in DND mode. You hear a busy signal. The S indicator flashes. The dnd. ind. indicator goes on. 3 Press dnd. ind. You hear ringing. The S indicator flashes slowly. The dnd. ind.
Convenience features Testing Do-Not-Disturb When the dnd. ind. indicator goes on steadily, Do-Not-Disturb is functioning properly. Use this procedure to determine whether DND is working properly for an extension or group of extensions. 1 Press an idle lpk key. The lpk indicator goes on. 2 To test individual DND, dial the extension previously placed in DND mode. To test group DND, dial one extension within a group previously placed in DND. You hear a busy signal. The S indicator flashes. The dnd. ind.
Convenience features Tracing a malicious call Malicious Call Trace lets you trace nuisance calls being presented to your console. 1 Press call trace key while the call is in progress. The lpk indicator is on. The S or D indicator is on. Note: A call trace report is printed on the maintenance terminal at your company. The report identifies the source or destination, or both.
Convenience features Do Not Disturb 1 Press an idle lpk key. The lpk indicator goes on. 2 To test individual DND, dial the extension previously placed in DND mode. To test group DND, dial one extension within a group previously placed in DND. You hear a busy signal. The S indicator flashes. The dnd. ind. indicator goes on. 3 Press RLS. The lpk, S, and dnd. ind. indicators go off. The RLS indicator goes on.
Convenience features Night Service Night Service allows you to connect incoming trunks to selected Night Service extensions. You can assign any number of trunks to the same Night Service extension. Press an idle lpk key. You hear dial tone. The lpk Press SHIFT. Press indicator goes on. 1 • • • • 100 • • • • . 2 Dial the desired trunk access code and member number, followed by #. 3 Press disp. src. to check the display.
Convenience features 4b To cancel an existing Night Service connection, dial *, then #. Trunk answer from any station (TAFAS) is now allowed. 5 Repeat steps 1 through 4 for each trunk to be put into or taken out of Night Service. Press RLS to end the procedure. The RLS indicator goes on; you are free to process calls.
Convenience features Turning Night Service on and off To determine the Night Service setting: Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended. You can turn Night Service on or off for a singleor multiple-console system. 1 To activate Night Service for a single console, press . Unplug the handset or headset. 2 To cancel Night Service for a single console, plug in the handset or headset.
Convenience features Enhanced Night Service This feature modifies the existing Night Service operation by allowing Public Network (Central Office [CO], Direct Inward Dial [DID], Foreign Exchange [FEX], and Wide Area Telephone service [WAT]) trunks to be assigned to specific Directory Numbers (DN) during Night Service. Enhanced Night Service: • • • Allows you to address different night answering requirements.
Convenience features To select a new Night Service: 1 Dial a one-digit (0-9) option number The old Night Service Option number (X) is shifted and new Option number (Y) is displayed, X and Y are separated by a hyphen, (e.g., Y-X) 2 Press the RLS key. The Night and Position Busy indicators go out. The new Night Service Option is stored. The display is cleared. To activate Enhanced Night Service: Press the Night key, or the Position busy key (if you are the last active attendant).
Convenience features Turning Enhanced Night Service on and off Enhanced Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended. Your console may be equipped with either regular Night Service or enhanced Night Service, but not both. Ask your System Administrator which one the console is equipped with. 1 To activate enhanced Night Service for a single console, press .
Convenience features Controlling DID routes Direct inward dialing permits incoming calls from outside lines that would normally be directed to the console to be routed to a preselected destination. Incoming DID digit conversion translates the digits that are actually dialed into digits that correspond to internal extensions. You can direct calls coming in on DID trunks either to a set of extensions that are programmed as night destinations, or you can direct them to normal extensions.
Convenience features 4 Press RLS to cancel the change. All indicators go off. Nothing is changed. 5 Press drc to switch between day and night modes. All indicators go off. The mode of the DID route is changed. Note 1: When you turn on Night Service, all DID routes automatically go into night mode. You can, however, switch individual DID routes into day mode.
Convenience features Paging You can page someone over your organization’s paging equipment through your console if the two are connected. • • • • 108 • • • • 1 Press an idle lpk key. The lpk indicator goes on. 2 Press page and hold it down while you make your announcement. [If you do not have this key, dial the SPRE code plus ____, the page access code.] The page indicator goes on. 3 Press RLS to end the procedure. The lpk indicator goes off.
Convenience features Radio Paging - Automatic post-selection 1 Lift the handset. Dialtone is heard. 2 Enter the DN of the party to be paged. Set receives ringback or busy tone if DN is valid. Set receives CTVN treatment if DN is invalid. 3 Press the RPAG key (for RPA). Set receives ringback tone, call progress tones or silence (as configured) if paging was successful. If the paging call recalls, the attendant can extend the call again. Set receives CTVN treatment if FFC or DN is invalid.
Convenience features Radio Paging - Manual pre-selection 1 Lift the handset. Dialtone is heard. 2 Enter the RPAC (FFC) for initiating RPA. Set receives paging tone if FFC is valid. Set receives CTVN treatment if FFC is invalid. Set receives congestion tone (as configured) if no paging trunk is available. 3 Enter the DN of party you wish to reach. Set receives ringback or busy tone if DN is valid. Set receives CTVN treatment if DN is invalid. 4 • • • • 110 • • • • Enter mode digit.
Convenience features 5 6 Enter information to be sent. Enter # for end of information. Set receives ringback tone, call progress tones or silence (as configured) if paging was successful. Set receives busy tone if absence signal is received.
Convenience features Radio Paging - Manual post-selection 1 Lift the handset. Dialtone is heard. 2 Enter the DN of the party to be paged. Set receives ringback or busy tone if DN is valid Set receives CTVN treatment if DN is invalid. 3 Press the RPAG key (for RPA). Set receives ringback tone, call progress tones or silence (as configured) if paging was successful. If the paging call recalls, the attendant can extend the call again. Set receives CTVN treatment if FFC or DN is invalid.
Convenience features Radio Paging - Automatic pre-selection 1 Lift handset. Set receives dialtone. 2 Enter the RPAC (FFC) for initiating RPA. Set receives paging tone if FFC is valid. Set receives CTVN treatment if FFC is invalid. Set receives congestion tone (as configured) if no trunk is available in a single system. 3 Enter the DN of party to be paged. Set receives ringback tone, call progress tones or silence (as configured) if paging was successful.
Convenience features Position Busy Position Busy allows you to make your console appear busy, thus preventing incoming calls from reaching you. 1 To activate Position Busy, press when You will receive no further calls. your console is idle (all lpk indicators off). Note that SHIFT must be off. 2 To cancel Position Busy, press You will now receive calls. when your console is in Position Busy mode. Note 1: In a single-console set-up, pressing places the system in Night Service.
Convenience features Speaking privately (Splitting) Splitting allows you to talk to a called party without the caller hearing, or to talk to a caller without the called party hearing. 1 A caller requests an extension. To exclude the caller from the connection, press excl. src. The excl. src. indicator goes on. 2 Dial the requested extension. The called party answers. Talk privately with the called party. You hear ringing but the caller does not. The D indicator flashes slowly.
Convenience features Note 1: The Secrecy feature automatically prevents a voice connection between caller and called party while you are extending a call. Note 2: Splitting allows you to talk selectively and privately to caller and called party while you are extending a call, or while you are actually connected to a call.
Convenience features Storing a Speed Call number If your console is designated a Speed Call controller, you can store a number for Speed Call and use the Speed Call codes. Also use this number-storing procedure to change a number stored against a Speed Call code. 1 When all lpk indicators are off, press S. call. 2 Dial the one-, two-, or three-digit code to be associated with the phone number. 3 To see if a number is already associated with the dialed code, press disp. src.
Convenience features Note 1: To cancel a number stored against a code, press S. call, enter the code, and press *. Note 2: A one-digit access code (0 through 9) allows a Speed Call list of up to 10 numbers. Note 3: A two-digit access code (00 through 99) allows a Speed Call list of up to 100 numbers. Note 4: A three-digit access code (000 through 999) allows a Speed Call list of up to 1000 numbers.
Convenience features Calling a Speed Call number If your console is designated a Speed Call user, you can place a call by dialing a one-, two-, or three-digit access code. 1 Press an idle lpk key. The lpk indicator goes on. 2 Press S. call. [If you do not have this key, dial the SPRE code plus 73, the speed-call access code.] The S. call indicator goes on. 3 Dial the one-, two-, or three-digit access code associated with the desired number. The S.
Convenience features Storing a Stored Number Redial number ahead of time With Stored Number Redial (SNR), you can store one number of up to 31 digits for later use. 1 Press snr. 2 Dial the number to be stored. 3 Press snr. again. The snr. indicator flashes. The snr. indicator goes off; the previously stored number is erased. Note 1: If more than 31 digits are entered, you hear a tone. Note 2: If snr.
Convenience features Storing a Stored Number Redial number during a call You can use Stored Number Redial while trying to establish a call (when the other end is ringing or busy), or during an established call (when you are talking to someone at the other end). If on an established call, go directly to step 3. (See notes below.) 1 Press an idle lpk key. 2 Dial the required number. 3 Press snr. The lpk indicator goes on. You are on a call.
Convenience features Redialing a stored number Stored Number Redial can be used when you hear either dial tone or special dial tone. This means that SNR can be used during established calls to transfer or conference a call. • • • • 122 • • • • 1 Press an idle lpk key. The lpk indicator goes on. 2 Press snr. to redial the stored number. The stored digits are automatically dialed. 3 Dial further digits now, if needed.
Convenience features Displaying and changing the Night Service option number As part of enhanced Night Service, you can display and change the Night Service option number. The Night Service option number tells you which night number incoming calls will be directed to. 1 To display the current Night Service option number, press an idle lpk key, then SHIFT plus You hear dial tone. The lpk indicator goes on. . 2 To change the current Night Service option number, dial a one-digit option number (0-9).
Convenience features Enhanced Secrecy The Enhanced Secrecy feature ensures that either the caller or the called party is always excluded from the call when you are talking to the other party. • • • • 124 • • • • 1 Dial the requested extension. The excl. src. indicator goes on during dialing. You hear ringing. The LCD indicator flashes slowly. 2 When the called party answers, the D indicator goes on steadily. The caller cannot hear conversation between you and the called party.
Convenience features 3b Press HOLD, then RLS, to exclude yourself from the call, but keep it on hold at the console. You can reenter the call later. The caller and the called party remain connected. The lpk key flashes slowly. 4 To reenter the call, press the lpk key beside the slowly flashing S indicator. You, the caller, and the called party hear a warning tone. Note 1: In step 1, press excl. dest. to talk to the caller while the called party’s extension is being rung.
Automatic Wake-Up Programming a wake-up call With Auto Wake-up, you can instruct the system to provide automatic wake-up calls at requested times. If extension numbers are not the same as room numbers, you must translate the room numbers into the corresponding extension numbers. 1 A hotel guest calls to request a wake-up call. Press A. wake up. [If the displayed number is not the number requiring the wake up call, dial the proper number now.] The wake up indicator goes on.
Automatic Wake-Up 4a If the requested wake-up time is acceptable, press A. wake up again, then press RLS. The RLS indicator goes on; you are free to process other calls. 4b If the initial request was not accepted, the next available time is displayed. Enter the new time, press A wake up, then press RLS. The RLS indicator goes on. You are free to process other calls.
Automatic Wake-Up Canceling a wake-up call Use this procedure to cancel a wake-up call that has already been entered into system memory. • • • • 128 • • • • 1 A hotel guest calls to request that a wake-up call be cancelled. Press A. wake up. [If the displayed number is not the number requiring cancellation of the wake up call, dial the proper number.] The wake up indicator goes on. 2 Press #, then press A. wake up again.
Automatic Wake-Up Unanswered wake-up calls If a guest does not respond to the first wake-up call, the system makes up to two more attempts at 5-minute intervals. If the guest does not answer after the third call, the system, if set for this option, notifies you of an unanswered wake-up call. 1 A guest has not responded to three wake-up calls. You hear a continuous buzz. The A. wake up indicator flashes quickly. The extension number of the room that has failed to respond is displayed.
Automatic Wake-Up Making a VIP wake-up call At the requested time, you will provide a personal wake-up call to a guest with VIP status. 1 A VIP wake-up call comes in to your console. You hear a buzz and the AWU indicator fast flashes. The Display shows “VIP.” 2 Press an idle lpk key, then press the AWU key. You hear ringing, as the VIP’s room DN is dialled automatically. The S indicator goes on, and the AWU key goes off. 3 If the guest does not answer or the DN is busy, press the RLS key.
Centralized Attendant Service (CAS) Answering a call to a remote console With Centralized Attendant Service (CAS), attendant services for multiple locations can be provided from a single location. As a CAS attendant, you can handle calls that would normally be handled by the attendants at a remote location. 1 You receive a call intended for a remote console. Press the lpk key beside the flashing S indicator (or remote ICI) to answer the call.
Centralized Attendant Service (CAS) Extending a call to an idle remote extension After answering a call to a remote console, you can extend it to the desired extension at the remote location. 1 • • • • 132 • • • • The caller requests an extension at the remote location. Press C/H You hear dial tone from the remote location; the . caller hears nothing. The remote ICI, lpk, and S indicators are on. 2 Dial the requested extension. You hear ringing at the remote location.
Centralized Attendant Service (CAS) Remote recall When you extend a call to an idle extension at a remote location and the called party does not answer within a set time, you are automatically recalled by the caller. 1 You receive a recall from a remote location. Press the lpk key beside the flashing S indicator (or remote) to answer the call. The tone stops and the lpk and S indicators go on steadily; you hear a beep before being connected to the caller. The remote ICI indicator is on.
Centralized Attendant Service (CAS) Extending a call to a busy remote extension You can route one call to a busy extension at a remote location if camp-on is allowed at the busy end. If the called extension does not become idle within a set time, you are automatically recalled by the camped caller. 1 The caller requests an extension at the remote location. Press C/H . You hear dial tone from the remote location; the caller hears nothing. The remote ICI, lpk, and S indicators are on.
Centralized Attendant Service (CAS) Putting a call on silent hold When one call is already camped onto a busy extension and a third caller wishes to wait for a connection, you can put the third caller on silent hold until camp-on becomes possible. You are automatically recalled by the caller after a set time. 1 The caller wishes to wait for a connection but cannot be camped onto the busy extension. Press C/H . You hear dial tone from the remote location; the caller hears nothing.
Centralized Attendant Service (CAS) Transferring a recall to another remote extension A called party at a remote location can transfer a call back to you, which you can then extend to another extension. • • • • 136 • • • • 1 You receive a recall from a remote location. Press the lpk key beside the flashing S indicator (or remote) to answer the call. The tone stops and the lpk and S indicators go on steadily; you hear two beeps before you are connected to the called party.
Charge Entering an account number after dialing a call Use this procedure to assign a charge account number to an outgoing call after you have dialed the call. 1 You have dialed an outgoing call for an extension at your location. Press chg. [If you do not have this key, press conf. 6, dial SPRE 5, the charge account code.] The D indicator flashes; the called party is automatically placed on hold. The charge indicator goes on. 2 Dial the charge account number.
Charge Calling Party Number You can assign a billing code to an incoming collect call or record the caller’s number. Charges are then applied against the caller’s number or the billing code. Calling Party Number records are useful for confirming the phone company’s billing of collect calls. • • • • 138 • • • • 1 You have received an incoming collect call Press call pty. no. 2 Dial the calling party’s number or the billing code. 3 Press call pty. no. again.
Charge Metering calls Calling Party Numbers may consist of up to 23 digits (including * and # if needed). When an extension or tie line user makes an outgoing call you can flag it as a metered call. Once the call has ended, you receive a recall providing charge information for the call. 1 To meter a call, press the lpk key beside the flashing S indicator. The lpk and S indicators go on. You are connected to the caller. 2 Dial the trunk access code and Central Office number. The D and excl. src.
Charge Answering meter recalls When a metered call ends or is modified (for example, transferred), you receive a recall providing charge information on the metered call. The recall is presented on the meter recall ICI key. 1 You receive a meter recall. To answer it, press the lpk key beside the flashing S indicator. The ICI indicator flashes. The lpk and S indicators go on steadily. The identity of the metered caller and call charge information are displayed (see note below).
Network Attendant Service (NAS) Network Attendant Services (NAS) allows attendant console positions to be dispersed in multiple locations within the network. NAS provides attendant console functions throughout the network just as if the attendant was local. Feature operation across the network is the same as for local calls. These features are supported on NAS calls, so refer to the operations described in this guide.
Network Attendant Service (NAS) Answering a call from a remote console With Network Attendant Service (NAS), attendant services for multiple locations can be provided from a single location. As a NAS attendant, you can handle calls that would normally be handled by the attendants at a remote location. 1 You receive a call intended for a remote console. Press the lpk key beside the flashing remote ICI to answer the call. The tone stops and you are connected to the caller.
Network Attendant Service (NAS) Extending a call to an idle remote extension After answering a call to a remote console, you can extend it to the desired extension at the remote location. 1 You receive a call intended for a remote console. Press the lpk key beside the flashing ICI key to answer the call. The appropriate ICI indicator is on. 2 Dial the requested extension. You hear ringing at the remote location. 3a If you wish to release before the called party answers, press RLS.
Network Attendant Service (NAS) Remote recall When you extend a call to an idle extension at a remote location and the called party does not answer within a set time, you are automatically recalled by the caller. 1 You receive a recall from a remote location. Press the lpk key beside the flashing ICI indicator. The appropriate ICI indicator is on. 2 Press RLS dest. Ringing at the called extension stops. 3a If the caller wishes to end the call, press RLS.
Network Attendant Service (NAS) Extending a call to a busy remote extension You can route a call to a busy extension at a remote location if camp-on is allowed at the busy end. If the called extension does not become idle within a set time, you are automatically recalled by the camped caller. 1 You receive a call intended for a remote console. Press the lpk key beside the flashing ICI key to answer the call. The appropriate ICI indicator is on.
Network Attendant Service (NAS) Transferring a call to another remote extension A called party at a remote location can transfer a call back to you, which you can then extend to another extension. • • • • 146 • • • • 1 You receive a call from a remote location. Press the lpk key beside the flashing ICI indicator to answer the call. The appropriate ICI indicator is on. 2 The called party asks to have the caller transferred back to you. Press RLS dest. to release the called party from the call.
Networking (ESN, ISDN) features Extending a call—Off-Hook Queuing When an extension user requests an ESN location for which a trunk is not immediately available, you can wait, off-hook, until a trunk becomes available or release the connection and allow the caller to wait for the trunk. 1 A caller requests an extension at a distant ESN location. Dial the requested number. 2 3 Inform the caller that there will be a brief wait. Press RLS to end your connection in the call. The excl. src.
Networking (ESN, ISDN) features Expensive Route Warning Tone When an extension user requests an ESN location, you may be signaled that only an expensive route is available. The caller can accept the expensive route (direct distance dialing) or try again later. • • • • 148 • • • • 1 A caller requests an extension at a distant ESN location. Dial the requested number. The excl. src. indicator goes on. You hear three beeps if the only available route is the most expensive one.
Networking (ESN, ISDN) features Charge Account If your console has a charge key, you can assign a charge account number to a call about to be extended to an ESN location. 1 A caller requests an extension at a distant ESN location and wishes to charge the call to an account number. Press charge. The charge indicator goes on. The D indicator flashes. 2 Dial the charge account code. The charge and D indicators go off when the last digit of the charge account code is entered.
Networking (ESN, ISDN) features Authorization code When an extension user requests an ESN location, you may have to enter an authorization code to override the access restrictions assigned to the user’s extension. Authorization codes are issued to extension users with special calling needs. • • • • 150 • • • • 1 A caller requests an extension at a distant ESN location and provides an authorization code. Dial the requested number. The excl. src. indicator goes on.
Networking (ESN, ISDN) features Network Speed Call With Network Speed Call, you can extend calls to a selected number at an ESN location by dialing a one-, two-, or three-digit code. 1 Press a lpk key. The lpk indicator goes on steadily. 2 Dial the network access code, the Network Speed Call list access number, and the one- to three-digit code for the desired number. The S indicator goes on steadily. The number is automatically dialed.
Networking (ESN, ISDN) features Routing control You can use ESN routing control to modify extension users’ network access. When routing control is on, each extension usually has more restrictions. Turning routing control off restores the Network Class of Service (NCOS) assigned to each ESN user. • • • • 152 • • • • 1 To turn routing control on, press R. control. The R. control indicator goes on. 2 To cancel routing control, press R. control. The R. control indicator goes off.
Message Center Taking a message A call is forwarded to you when the original destination is busy or does not answer. You can leave a signal at the called extension, either during the call or when there is no call in progress, to indicate that a message is waiting. 1 A call is forwarded to you. Press the lpk key beside the flashing S indicator (or msg. ctr. ICI) to answer. 2 Take the message. Determine whether it is intended for the displayed extension.
Message Center Note 1: When the forwarded call first appears on your console, the msg. indicator: — goes on when there is no MSG WAITING signal at the called extension — flashes when there is already a MSG WAITING signal at the called extension — stays off if the MSG WAITING signal at the called extension is not equipped Note 2: Whenever you need to leave a MSG WAITING signal (when no call is in progress), press msg. indic., dial the extension number, and press msg. indic. again.
Message Center Delivering a message When someone calls to retrieve their messages, you can cancel the MSG WAITING signal at their extension. You can also turn a MSG WAITING signal off when there is no call in progress. 1 You receive a call from someone wishing to retrieve a message. Press the lpk key beside the flashing S indicator (or msg. ctr.) to answer. 2 Determine whether this is a message retrieval call for the displayed extension. Relay the message to the caller.
Message Center Note: A person calls you to retrieve messages by pressing MSG WAITING or by dialing a message-center access code. When the retrieval call first appears on your console, the msg. canc.
Message Center Checking the status of a MSG WAITING signal When you have no active calls on your lpk keys, and your msg. indic. and msg. canc. indicators are both off, you can check the status of an extension’s MSG WAITING signal. 1 Press msg. indic. The msg. indicator goes on. 2 Dial the extension whose MSG WAITING signal status you wish to check. The msg. indic. indicator remains on if there is no MSG WAITING signal at the extension. It flashes if there is a MSG WAITING signal at the extension.
Supervisory features Supervisory mode With supervisory console, pressing enables you to perform supervisory functions. It also puts your console in position-busy mode, preventing calls from ringing at your console. 1 To use supervisory mode, press when your console is idle (all lpk indicators off). 2 To cancel supervisory mode, press No further calls will ring at your console. You can now perform supervisory functions. Calls will now ring at your console. when your console is in supervisory mode.
Supervisory features Monitoring other attendants As supervisor, you can monitor selected attendant calls without being detected by either the attendant or the caller. 1 Once in position-busy mode, press an idle lpk key. The lpk indicator goes on. 2 Press obs/B. ver. The obs/B. ver indicator flashes. 3 Dial the access code, then the attendant number. You hear conversation, but you cannot be heard, if the called attendant is talking to a caller. The S and D indicators go on.
Supervisory features Calling an attendant As supervisor, you can call an attendant in your group, unless their console is in position-busy mode. 1 Once in position-busy mode, press an idle lpk key. 2 Dial the attendant access code. 3 Dial the appropriate attendant codes. You hear ringing. The S indicator flashes slowly. 4 The called attendant answers. Press RLS when you wish to end the call. Ringing stops. The S indicator goes on steadily.
Supervisory features Transferring a call to an attendant As supervisor, you can transfer a call to an attendant in your group, even if their console is in position-busy mode.• 1 The person to whom you are speaking wishes to speak to another attendant. Dial the attendant access code, then dial the appropriate attendant code. The excl. src. indicator goes on; the caller is automatically placed on hold. The D indicator flashes slowly. The lpk and S indicators are on.
Supervisory features Supervisory assistance Despite the fact that your console may be in supervisory mode, another attendant can call you for assistance or transfer a call to you. 1 You receive a call from an attendant while your console is in supervisory mode. You hear a tone. The S indicator flashes. The inter pos. C. ICI indicator goes on. 2 Press the lpk key beside the flashing S indicator. The tone stops and the lpk and S indicators go on steadily; you are connected to the call.
