2402 Digital Telephone User’s Guide 555-233-789 Issue 1 October 2003
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. HEARING AID COMPATIBILITY The 2402 telephone is Hearing Aid Compatible (HAC) and has “HAC” printed on it. YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY Avaya Inc.
Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2402 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 6 Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2402 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . 9 Call Appearance and Call Identification Displays . . . . . 10 Status Icons . . . . . . . . . .
Overview The 2402 Digital Telephone is a two-line digital telephone for use with an Avaya call processing system. This guide covers how to use your new 2402 Digital Telephone. This document is intended for telephone users who have a 2402 on their desks. It is not intended to be a technical reference guide for System Administrators or telephone technicians. Safety Information Your 2402 telephone has been manufactured according to industry standards for quality and safety assurance.
2402 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2402 telephone display, buttons, and programmable features. 1 3 2 14 4 5 13 6 7 CONFERENCE 8 12 9 11 FIGURE 1 10 2402 Telephone Components Table 1 describes the 2402 telephone components presented in Figure 1.
TABLE 1 The 2402 Telephone Components The following items correspond to the numbers in Figure 1. 1) Call appearance buttons — For accessing incoming/outgoing lines. 2) Display — This area shows status for the call appearances, the caller ID information for a call, the current date and time, and information provided by the Avaya call processing system. 3) Message lamp — This lamp is lit when a message has arrived in your voice mailbox. By default, this lamp flashes to alert you to incoming calls.
Headsets To make or answer a call with a headset, you must take the handset offhook. To disconnect, you must hang up the handset. Headsets consist of a headpiece (1 in Figure 2 below) and modular base unit (2). The base unit plugs into the Handset jack (3).
— — — — — — — — Tristar Voice Tube top H81 Tristar Noise Canceling top H81N Duoset (Supra Starter) Voice Tube H141 Headband only Duoset (Supra Starter NC) Noise Canceling top H141N Headband only Duoset (Earset Starter) Voice Tub top H141 Earhooks only Duoset (Earset Starter NC) Noise Canceling top H141N Earhooks only Duoset (Starter Special VT) Voice Tube top H141 Headband & Earhooks Duoset (Starter Special NC) Noise Canceling top H141N Headband & Earhooks 2402 Telephone User Checklist The remainder of th
Call Appearance and Call Identification Displays The 2402 displays the status of the two call appearances, the caller ID information, the current date and time, and information provided by the Avaya call processing system. The date and time information is provided by your call processing system. This information is displayed on the top line of the display when the telephone is idle.
Status Icons The icons displayed on the call appearances of your 2402 telephone are explained in the following table. These icons replace the functionality of the green lamps and equivalent flash rates. Status Icons Icon Definition Ringing An incoming call is waiting to be answered. See “Tones and Their Meaning” on page 24 for information about the corresponding audio alert. Active The call you are currently handling. On hold A call currently on hold.
Call-Handling Features This section provides the procedures for handling calls with the 2402 telephone. In addition to common procedures provided in this section, refer to the Overview for the Avaya Communication Manager Software (555-233-767) for alternate procedures. Answer a call When a call arrives at your 2402 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance.
. Redial The Redial (or Last Number Dialed) feature automatically redials the last number you dialed (up to 24 digits). To redial the last number that you dialed Press . . Speaker (Listen Only) The Speaker allows you to place calls or access other features without lifting your handset. However, in order to speak to the other party, you must use the handset. To place a call without lifting the handset or to use the speaker with any feature 1. Press . 2. Place a call, or access the selected feature. 3.
. Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press . 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, press hang up. The transfer is complete. again, and • To announce the call before transferring it, wait for the called party to answer. Go to Step 4.
Conference The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1. Press . 2. When you hear dial tone, dial the number of the person you want to add to the call. 3. Wait for an answer. 4. To add the person to the call, press again. (If the called party does not answer or does not want to join the conference, press . Then, you can return to the held call by pressing its call appearance button. 5.
Personalized Settings You can set your preferences for the following: • ring pattern • visual ring Ring Pattern The Ring Pattern option allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. To select a personalized ringing pattern 1. While you are on-hook, press . You will hear the current ring pattern. 2. Press again to listen to the next ring pattern. Use to cycle through all eight ringing patterns.
Performing a Self Test Self Test The Self Test option, which appears on this screen, verifies the operation of the 2402 telephone’s lamps and display components. While the telephone is running in self-test mode, you cannot make and receive calls using the dialpad and call-handling buttons. To have the 2402 telephone perform a self test 1. While on-hook, press and hold . The lamps go on steadily, and all the display segments fill in. 2. To end the test, release .
Features Administered on 2402 Dial Pad Dial Pad Key Feature Administered on Dial Pad Key 1 2 3 4 5 6 7 8 9 0 * # • Features other than those assigned to your dial pad keys can be accessed . Your by dialing a 1-, 2-, or 3-digit feature access code, without using system manager can supply those access codes for you.
Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code and can contain up to 24 digits. Abbreviated Dialing offers four possible types of lists—Personal, Group, System, and Enhanced, and you can have a total of three lists.
To call a number using an AD button While off-hook, press and then the dial pad key that corresponds to the AD number you want to call. You will hear ringback tone. For example, to call the number stored as AD entry F3, press , and then press 3. Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system. To temporarily redirect all calls to an extension or outside number of your choice 1.
Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group.
To leave a message without ringing an extension and then the dial pad key on which the Leave Word 1. Press Calling feature is administered or Dial the Leave Word Calling access code (while off-hook). 2. When you hear dial tone, dial the extension and listen for the confirmation tone. Message lamp goes on at the called telephone (if so equipped). 3. Hang up. To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber.
Whisper Page The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extension hears the announcement; the other person on the call cannot hear the message. To make an important announcement to someone at another extension busy on another call (while off-hook) and then the dial pad key on which the 1.
Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Ringing Tones Rings ◆ Meaning 1 ring A call from another extension. 2 rings A call from outside or from the attendant. 3 rings A priority call from another extension, or from an Automatic Callback call you placed.
Feedback Tones (continued) Tones Meaning coverage One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. dial A continuous tone; indicates dialing can begin. intercept/ time-out An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
Index F Numerics feature, 21 Feature button, 7 feedback tones, 24 2402 telephone components, 6 display, 7 feedbacktones, 24 ringing tones, 24 H Hold button, 7 Hold feature, 12 A L Abbreviated Dialing, 19 AD button, 19 Automatic Dialing, 17, 19 Last Number Dialed feature, 13 Leave Word Calling, 21 C M call appearance displays, 10 call appearance/feature buttons, 7 Call Forwarding, 17, 20 call handling features, 12 call identification displays, 10 Call Park, 20 Call Pickup, 21 calls answering, 12 c
S U safety information, 5 Self Test option, 17 self-test mode, 17 Send All Calls, 22 speaker button, 7 speaker feature, 13 status icons, 11 user checklist, 9 V Visual Ring option, 16 voice features Abbreviated Dialing, 17 Call Park, 20 Call Pickup, 21 Leave Word Calling, 21 Send All Calls, 22 Whisper Page, 23 volume control buttons, 7 T tones feedback, 24 Transfer button, 7 Transfer feature, 14 trunk identifier, 10 W Whisper Page, 23 28
