IP Office (R3.
Page ii - Contents Contents The 2402 Telephone ............................................................................. 5 Overview of the 2402..................................................................................................... 5 Call Appearance Keys ................................................................................................... 6 Call Appearance Key Icons.............................................................................................................
The 2402 Telephone Page iii Contents (Cont.) Drop - Drop ............................................................................................................................ 16 DTone - Secondary Dial Tone................................................................................................ 16 Emrgy - Dial Emergency ........................................................................................................ 16 Flash - Flash Hook ................................................
Contents Contents (Cont.) RBak+ - Ringback When Free ............................................................................................... 26 RBak - Cancel Ringback When Free ..................................................................................... 26 RBSeq - Set Ringback Sequence .......................................................................................... 26 Recor - Call Record..............................................................................................
The 2402 Telephone Overview of the 2402 - Page 5 The 2402 Telephone Overview of the 2402 This guide covers the use of the Avaya 2402 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with IP Office Software release 3.0. The diagram below shows the main 2402 telephone features. 1. Display and Call Appearance Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information.
Page 6 - Call Appearance Keys The 2402 Telephone Call Appearance Keys The main call handling screen contains two buttons set as 'Call Appearance' keys. For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual. CAUTIONS: 1. Having two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference.
Answering a Call Basic Call Handling Features - Page 7 Basic Call Handling Features Answering a Call When a call arrives at your 2402 telephone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working on page 8.
Page 8 - Headset Working Basic Call Handling Features Headset Working If a headset is to be used on your 2402, it must replace the handset. E.g. unplug the handset (from the socket on the side of the 2402) and replace with the headset cable. Discard the handset. To answer an incoming call: 1. Press the call appearance key next to the flashing bell icon ( ) and speak. To clear a headset call: 1. Press Drop. To manually make a call: 1.
Transfer Basic Call Handling Features - Page 9 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: Transfer. 1. With a call in progress, press 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete.
Page 10 - Overview of the Feature Key Feature Key Feature Key Overview of the Feature Key The Feature key provides access to system features that can be allocated to your dial pad digits by the System Administrator. For instance, AD (Abbreviated Dial) can be allocated to dial pad digit 1. Hence, when the Feature key is pressed, followed by digit 1, then the call is automatically made to the frequently used number set against the feature.
Overview of the Feature Key Feature Key - Page 11 Dial Automatically dials a pre-set number (internal or external). This function requires entry of the number to dial when programmed. Pressing Feature and the relevant dial pad digit automatically dials the associated / key. number. The number is then displayed next to the [User | Digital Telephony | Dial] See also: • AD - Abbreviated Dial on page 11. • Prog - Abbreviated Dial Program on page 25. Group Answer or clear calls ringing a specific group.
Page 12 - Overview of the Feature Key Feature Key Apear - Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 6. This function is currently not supported on the 2402 telephone. AutCB - Automatic Callback Sets a callback when free on busy extensions and callback when next used on unanswered extensions.
Overview of the Feature Key Feature Key - Page 13 CFrwd - Call Forwarding All Switch call forwarding on/off and set the forwarding number. This function can be programmed with or without a target forwarding number. Pressing Feature and then the relevant dial pad digit switches on forwarding to the programmed number. Feature and then the If programmed without a forwarding number then, when relevant dial pad digit is pressed, the user's current forwarding number setting is shown.
Page 14 - Overview of the Feature Key Feature Key CPark - Call Park Parks the current call. This function can be programmed with or without data. In both cases, when a call is parked P is displayed. Parked calls are retrieved with the Ride function (set under another dial pad digit - see page 28). If programmed with data the number assigned to the parked call is displayed on retrieval. If programmed without data, calls parked are assigned a number based on the parking extensions number.
Overview of the Feature Key Feature Key - Page 15 DCW - Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt. This function is not supported in the USA. This function requires the target extension number to be entered when programmed. Normally, if the target extension is on a call and doesn't have call waiting on, any new call will receive busy tone or be diverted to voicemail.
Page 16 - Overview of the Feature Key Feature Key DNDX - Do Not Disturb Exception Delete Removes the specified number from the extension's ‘do not disturb’ exception list. This function requires entry of the calling number when programmed. Feature and then the relevant dial pad digit removes the set number Pressing from the extension's do not disturb exception list. That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode.
Overview of the Feature Key Feature Key - Page 17 Flash - Flash Hook Pressing Feature and then the relevant dial pad digit sends a hook flash signal to the currently connected line. This function does not require any data entered when programmed. [User | Digital Telephony | Advanced | Miscellaneous | Flash Hook] FolTo - Follow Me To Forwards calls from this extension to the specified target. This function requires the target extension to be entered when programmed.
Page 18 - Overview of the Feature Key Feature Key FwdH+ - Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives. This function is currently not supported on the 2402 telephone. FwdH- - Forward Hunt Group Calls Off Switches the extension to forward unconditional off. This function is currently not supported on the 2402 telephone. FwdNo - Forward Number Sets the extension's forwarding number for use when forwarding all calls.
Overview of the Feature Key Feature Key - Page 19 FwUOn - Forward Unconditional On Switches the extension to forward all its calls except hunt group calls. When call appearance keys have been allocated, all call appearance lines must be in use before this function becomes active. This function does not required any data to be entered when programmed. Pressing Feature and then the relevant dial pad digit toggles the extension's forward on busy state.
Page 20 - Overview of the Feature Key Feature Key Here- - Follow Me Here Cancel If another extension has follow me set to this extension, this feature switches off the follow me action. This function requires the original target extension to be entered when programmed. Pressing Feature and then the relevant dial pad digit cancels the use of follow me at the target extension.
Overview of the Feature Key Feature Key - Page 21 HGOS+ - Set Hunt Group Out of Service Put a specific hunt group out of service mode. This function requires the hunt group number to be entered when programmed. Feature and then the relevant dial pad digit puts the hunt group out of Pressing service. Group calls then go to its out of service fallback group if set or, if not answered, to voicemail.
Page 22 - Overview of the Feature Key Feature Key ICSeq - Set Inside Call Sequence Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 2402 telephone. IDial - Dial Intercom The same as IAuto - Automatic Intercom on page 21. [User | Digital Telephony | Emulation | Dial Intercom] Inclu - Dial Inclusion Intrudes on a call in progress at the target extension. This function is currently not supported on the 2402 telephone.
Overview of the Feature Key Feature Key - Page 23 Music - Hold Music Plays the telephone system's music on hold. This function does not required any data to be entered when programmed. Feature and then the relevant dial pad digit plays the telephone system's Pressing music on hold through the extension. [User | Digital Telephony | Advanced | Hold | Hold Music] NATim - Set No Answer Time Sets the extension's no answer time after which ringing calls are forwarded or go to voicemail.
Page 24 - Overview of the Feature Key Feature Key Park - Call Park to Other Extension Allows a call to be parked against another extension. Depending on the other extension's type, its parked call indication is triggered. Parked calls are retrieved with the Ride function. This function can be programmed with or without a target extension number. After answering a call, pressing the call against that extension.
Overview of the Feature Key Feature Key - Page 25 PickG - Call Pickup Group Pickup any ringing call to a group of which the extension is a member. This function does not require any data entered when programmed. Feature and then the relevant dial pad digit answers any call currently Pressing ringing a group of which the extension is a member. [User | Digital Telephony | Advanced | Call | Call Pick Up Group] See also: • CPkUp - Call Pickup on page 14. • DPkUp - Directed Call Pickup on page 16.
Page 26 - Overview of the Feature Key Feature Key RBak+ - Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions. This function does not require any data entered when programmed. When an extension is called but does not answer or is busy, pressing and then the relevant dial pad digit sets a callback on that extension.
Overview of the Feature Key Feature Key - Page 27 Relay - Relay Pulse Pulse the specified external output relay (1 or 2) on for 5 seconds. This function requires the relay switch (1 or 2) on the telephone system to be entered when programmed. Feature and then the relevant dial pad digit switches the specified relay Pressing on for 5 seconds and then off. [User | Digital Telephony | Advanced | Relay | Relay Pulse] Rely+ - Relay On Switch the specified external output relay (1 or 2) on.
Page 28 - Overview of the Feature Key Feature Key Ride - Ride Call Unpark a parked call from a system park slot or a defined extension. This function cam be programmed with or without the park slot/extension number being specified. Feature and then the relevant dial pad digit unparks any call previously Pressing parked into the specified system park slot by the same or another extension. [User | Digital Telephony | Advanced | Call | Ride Call] See also: • CPark - Call Park on page 14.
Overview of the Feature Key Feature Key - Page 29 Steal - Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded. Pressing Feature and then the relevant dial pad digit, when the target extension has a call, will take over the call. If no target extension number is entered when the function is programmed, then pressing Feature and then the relevant dial pad digit retrieves the last call transferred from the extension.
Page 30 - Overview of the Feature Key Feature Key Toggl - Toggle Calls Cycle through each of the extension user's current held calls. This function is currently not supported on the 2402 telephone. VMRB- - Voicemail Ringback Off Switches voicemail ringback for the extension off. This function is currently not supported on the 2402 telephone. VMRB+ - Voicemail Ringback On Switches voicemail ringback for the extension on/off. This function is currently not supported on the 2402 telephone.
Introduction System Features - Page 31 System Features Introduction As well as your phones specific features that only the System Administrator can allocate, you can access a number of system features by dialing short codes (see Overview of the Feature Key on page 10). These instructions are for the system's default configuration. They assume that you are using the default feature codes (see Default Feature Codes on page33).
Page 32 - Call Forwarding System Features Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). • • • • To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it off dial *02. To switch forward on busy on dial *03, to switch it off dial *04.
Voicemail System Features - Page 33 Voicemail Where your system has voicemail support and has been installed: • To switch voicemail on dial *18, to switch it off dial *19. • To retrieve your voicemail, use the code *17. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. • To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Index - Page 34 Index Abbreviated Dial Program................................. 25 Absent Text.............................. 11 Absnt........................................ 11 AD Suppress............................ 28 Admin....................................... 11 Apear ....................................... 12 Appearance.............................. 12 Aquir......................................... 11 AutCB....................................... 12 Auto-Answer ............................
Index Page 35 Index (Cont.) Intru.................................... 11, 22 Intrude...................................... 22 Listen ....................................... 22 Listn ................................... 11, 22 Login ................ 22, 23, 25, 26, 30 Logof ........................................ 22 Music........................................ 23 NATime .................................... 23 Night Service............................ 20 No Answer Forward Calls ........................
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
