IP Office 2410 User’s Guide 40DHB0002UKEY – Issue 1 (7th February 2005)
Page ii - Contents Contents The 2410 Telephone ............................................................................. 6 Overview of the 2410......................................................................................................... 6 Call Appearance Keys ....................................................................................................... 7 System Features..................................................................................................................
Contents - Page iii Function Keys ..................................................................................... 23 Overview of the Function Keys........................................................................................ 23 Function Key Programming ............................................................................................. 24 Shorthand Programming Mode..............................................................................................
Page iv - Contents HGNS- - Clear Hunt Group Night Service..................................................................................... 41 HGOS+ - Set Hunt Group Out of Service ..................................................................................... 41 HGOS- - Clear Hunt Group Out of Service ................................................................................... 42 Hold - Hold Call................................................................................................
Contents - Page v Diverting Calls ................................................................................................................. 55 Do Not Disturb ................................................................................................................. 55 Voicemail ......................................................................................................................... 56 Default Feature Codes .......................................................................
Page 6 - Overview of the 2410 The 2410 Telephone The 2410 Telephone Overview of the 2410 This guide covers the use of the Avaya 2410 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the 2410 telephone’s software running at REL:2.00 or higher (see Using Self Test on page 21). The diagram below shows the main 2410 telephone features. 1. 2. 3. 4. 5. 6. 7. 8. 9.
Call Appearance Keys The 2410 Telephone - Page 7 10. Headset: Switches from handset to headset. The light associated with this button turns on when the headset is active. 11. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active. 12. 13. Exit: Returns you to the main call handling screen. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features.
Page 8 - Call Appearance Keys The 2410 Telephone System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Function Keys on page 23 for details of the System Feature that can only be allocated to you by your System Administrator.
Answer a Call Basic Call Handling Features - Page 9 Basic Call Handling Features Answer a Call When a call arrives at your 2410 telephone, you hear a ringing tone and a blinking bell ( ) icon appears against the associated call appearance key. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page 10).
Page 10 - Headset Working Basic Call Handling Features Headset Working When a headset is to be used on your 2410, it must be plugged in to the headset socket on the side of your 2410 telephone. To activate the headset and switch off the Headset. The lamp beside the button is illuminated when handset, press headset working is activated. To answer an incoming call: 1. Press the call appearance key next to the flashing bell icon ( ): To clear a headset call: Drop. 1. Press To manually make a call: 1.
Speed Dial Basic Call Handling Features - Page 11 Speed Dial The Speed Dial feature allows you to have the 2410 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 48). See Speed Dials on page 13. To make a call to a personal directory entry using the Speed Dial feature: 1. Press the SpDial softkey. The Speed Dial screen is displayed. 2. Press the button next to the entry you want to call. 3.
Page 12 - Transfer Basic Call Handling Features Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. 2. 3. With a call in progress, press Transfer When you hear dial tone, dial the number to which the call is to be transferred. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete.
Overview of Speed Dials Speed Dials - Page 13 Speed Dials Overview of Speed Dials The 2410 can store up to 48 personal speed dials. The list of these speed dials is accessed by pressing SpDial. If SpDial is not shown, press any Soft Key. • The speed dial list is sorted alphabetically. • Press and to move between pages or key the first letter of the required name to jump to the page with a matching entry. • Press the or next to an entry to call the associated number.
Page 14 - Using Speed Dials Speed Dials Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial. If SpDial is not shown, press any Soft Key. and to display different pages of speed dials or key the first letter of 2. Press the required name to jump to the page with a matching entry. 3. When the required entry is displayed, press the adjacent or key. The number is automatically dialed for you.
Using Speed Dials Speed Dials - Page 15 Adding a New Speed Dial 1. Press SpDial. If SpDial is not shown press any Soft Key. • Press Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial on page 14. You can switch between Name and Number entry by pressing the key next to the item you want to edit. The soft keys options also change accordingly. 2.
Page 16 - Overview of the Call Log Using the Call Log Using the Call Log Overview of the Call Log The 2410 holds and maintains a call log, accessed by pressing Log. This log can store up to 48 entries. These can be a mixture of incoming answered calls, incoming unanswered calls and outgoing calls. You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.
Using the Call Log Using the Call Log - Page 17 Using the Call Log You can make calls directly from the call log. Whilst in the call log you can still make a Speaker and dialing a new call. Similarly, you call by going off-hook, pressing can still receive calls and handle them using the dial pad key functions. Viewing the Call Log 1. 2. 3. 3. Press Log. If Log is not shown, press any Soft Key. At default, Missed calls are displayed first. You can select from InAns or Outgo.
Page 18 - Using the Call Log Using the Call Log Deleting a Call Log Entry 1. 2. 3. 4. 5. 6. Press Log. If Log is not shown, press any Soft Key. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. Press and to display different pages of log entries. When you locate the entry you want to call, press the or key next to the entry.
Overview of 2410 Options Changing the 2410 Options - Page 19 Changing the 2410 Options Overview of 2410 Options The options menus are accessed by pressing adjust a number of 2410 features. Option. These menus allow you to To select an option: 1. Press the or next to it 2. The key actions change according to the current available actions. 3. 4. To exit and return to the normal call handling screen press Exit.
Page 20 - Selecting Personalized Options Changing the 2410 Options Selecting Personalized Options Ring Options The Ring Options menus allows you to: • Choose a personalized ringing pattern for your telephone. Note: If you receive a call while selecting a ring pattern, you are automatically returned to the call handling screen. • Set the message lamp to flash when you receive a call. • Set the telephone to revert to the call handling screen when you are setting up/using Speed Dial, Call Log, etc.
Selecting Personalized Options Changing the 2410 Options - Page 21 Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2410's call log. See Setting Which Calls are Logged on page 18. Using Self Test Self test can be used to display information about the phone and to check operation of the lamps and display. The information may be required by a telephone system maintainer. 1. Press Option. If Option is not shown, press any Soft Key. 2. Press Self Test.
Page 22 - Selecting Personalized Options Changing the 2410 Options Language When the 2410 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanes (Katakana characters). Note: This does not alter your user language setting on the telephone system. 1. Press Option.
Overview of the Function Keys Function Keys - Page 23 Function Keys Overview of the Function Keys Both the , Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by all 2410 telephones (e.g. SpDial, Log, Option and Label on the Soft Keys) and are always available. Others are system features that can only be programmed by the System Administrator for Function Keys.
Page 24 - Function Key Programming Function Keys Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following: The two tables below list the user programmable features available for Admin and Admin1 respectively.
Function Key Programming Function Keys - Page 25 Shorthand Programming Mode 1. Press Admin or Admin 1. See Function Key Programming on page 24. 2. The Admin or Admin1 menu appears as follows: Admin Pages With the exception of Expl?, the names shown are the features that you can assign to soft keys. When Admin has been selected you can display the full name of the feature by pressing Expl?. (see Longhand Programming on page 26).
Page 26 - Function Key Programming Function Keys Longhand Programming 1. 2. 3. 4. 5. 6. 7. 8. 9. Press Admin. See Function Key Programming on page 24. Pressing Expl? to switch to longhand programming mode. Press Next until the required feature required is shown, then press Selct . If the feature requires some data to be entered, [ is shown at the bottom of the display. Enter the data using the normal telephone keypad.
Function Key Programming Function Keys - Page 27 Display Key Features This section lists the features that can be programmed against and Function Keys. Both the shorthand and longhand names are shown. The shorthand name is the name that is displayed next to the programmed key, along with any data programmed for the feature. Those functions marked with a (!) or an (#) can be programmed by the 2420 user.
Page 28 - Function Key Programming Function Keys Absnt - Set Absent Text Set the users current absence message setting. This function is currently not supported on the 2420 telephone. Acct - Account Code Entry (!) Make a call using an account code or enter an account code during a call. This function can be programmed with or without data. This function can be programmed through the phone by the user using an Admin key.
Function Key Programming Function Keys - Page 29 Apear - Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 7. This function does not require any data entered when programmed. However it is normal to enter some text such as a=, b= and so on for each call appearance key. This function cannot be programmed through the phone by the user.
Page 30 - Function Key Programming Function Keys CFrwd - Call Forwarding All (!) Switch call forwarding on/off and set the forwarding number. This function can be programmed with or without a target forwarding number. This function can be programmed through the phone by the user using an Admin key. If programmed with a forwarding number, that number is shown next to CFrwd. Pressing CFrwd switches on forwarding to that number.
Function Key Programming Function Keys - Page 31 CPark - Call Park (!) Park the current call. This function can be programmed with or without data. This function can be programmed through the phone by the user using an Admin key. If programmed with data, the number entered is shown next to the CPark key and is the number assigned to the parked call. If programmed without data, the key displays just CPark. Calls parked using this key are is assigned a number based on the parking extensions number.
Page 32 - Function Key Programming Function Keys CWOn - Call Waiting On Switches call waiting for the extension on/off. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The CWOn key toggles call waiting on/off. When call waiting is on, CWOn is shown with a symbol. When call waiting is on and the extension is on a call, any additional call receives ringing rather than busy tone.
Function Key Programming Function Keys - Page 33 Dirct - Dial Direct Connects a call to the target extension without any ringing. This function requires the target extension number to be entered when programmed. That number is then shown next to Dirct. The target extension must be capable of auto-answering. This function cannot be programmed through the phone by the user.
Page 34 - Function Key Programming Function Keys DPkUp - Directed Call Pickup (!) Answer a call currently ringing at a specified user or group. This function can be programmed with or without a a the target extension or group number. This function can be programmed through the phone by the user using an Admin key. DPkUp key displays that number. When a If programmed with a target number, the call is ringing at that extension or group, press DPkUp to answer (pick up) that call.
Function Key Programming Function Keys - Page 35 FolTo - Follow Me To Forwards calls from this extension to the specified target. This function requires the target extension to be entered when programmed. The extension number is then shown next to FolTo. This function cannot be programmed through the phone by the user. Pressing FolTo sets the extension's Follow Me To number to the specified extension and switches follow me use on. Whilst on, FolTo is shown with a symbol. Press FolTo again to switch off.
Page 36 - Function Key Programming Function Keys FwdH+ - Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives. Note: Calls are only forwarded when forward unconditional (see CFrwd - Call Forwarding All (!) on page 31) or FwUOn - Forward Unconditional On on page 39 is also on. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing FwdH+ toggles the feature on/off.
Function Key Programming Function Keys - Page 37 FwNOf - Forward On No Answer Off Switches the extension to forward on no answer off. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user. Pressing FwNOf switches the extension's use of forward on no answer off. Can also be used in conjunction with FwNOn - Forward On No Answer On on page 38.
Page 38 - Function Key Programming Function Keys Here- - Follow Me Here Cancel If another extension has follow me set to this extension, switches off the follow me action. This function requires the original target extension to be entered when programmed. The extension number is then shown next to Here-. This function cannot be programmed through the phone by the user. Pressing Here- cancels the use of follow me at the target extension.
Function Key Programming Function Keys - Page 39 HGDis - Hunt Group Disable Sets the extension's group membership as disabled. This function does not take the Hunt Group Out of Service. This function can be programmed with or without a target group number. This function cannot be programmed through the phone by the user. If programmed without a group number, pressing HGDis disables all the extension's group memberships.
Page 40 - Function Key Programming Function Keys Hold - Hold Call Place the current call on hold at the central office. This function is not supported in the USA. If no exchange slot number is specified when the function is programmed, central office slot 0 is used. Pressing Hold is only supported if the central office provides a Q.931 hold facility. It is not the same as local hold provided by the IP Office.
Function Key Programming Function Keys - Page 41 Intru - Call Intrude Intrudes on a call in progress at the target extension, creating a conference between the callers and the intruding extension. This function requires entry of the target extension number when programmed. The Intru key shows the target extension number. This function cannot be programmed through the phone by the user. Pressing Intru intrudes on the call in progress.
Page 42 - Function Key Programming Function Keys NATim - Set No Answer Time Sets the extension's no answer time after which ringing calls are forwarded or go to voicemail. This function requires the time in seconds to be entered when programmed. The value is shown next to NATim. This function cannot be programmed through the phone by the user. Pressing NATim sets the extension's no answer time to the indicated number of seconds.
Function Key Programming Function Keys - Page 43 Park - Call Park to Other Extension (!) Allows a call to be parked against another extension. Depending on the other extension's type, its parked call indication is triggered. Parked calls are retrieved with the Ride function (see page 50). This function can be programmed with or without a target extension number. This function can be programmed through the phone by the user using an Admin key. If programmed with a number, the Park key displays that number.
Page 44 - Function Key Programming Function Keys PickG - Call Pickup Group Pickup any ringing call to a group of which the extension is a member. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing PickG answers any call currently ringing a group of which the extension is a member. [User | Digital Telephony | Advanced | Call | Call Pick Up Group] See also: • CPkUp - Call Pickup (!) on page 32.
Function Key Programming Function Keys - Page 45 Queue - Call Queue Places a current call into the call queue of a specified extension. Allows calls to be transferred to extensions that return busy tone. This feature is not applicable when working with multiple Call Appearance lines. This function requires entry of a target extension number when programmed. This function cannot be programmed through the phone by the user. During a call, pressing Queue places that call in the target extensions call queue.
Page 46 - Function Key Programming Function Keys Recor - Call Record Records the current call at the specified target extension. This function requires entry of a target extension number when programmed. This function cannot be programmed through the phone by the user. When Recor is pressed, the target extensions current call is recorded into their voicemail mailbox. Note: This function requires Voicemail Pro to be installed.
Function Key Programming Function Keys - Page 47 Resum - Resume Call Resume a call previously suspended into a specified ISDN exchange slot. This function is not supported in the USA. This function requires the exchange slot number to be specified when programmed. The slot number is then shown next to Resum. This function cannot be programmed through the phone by the user. Pressing Resum resumes any call previous suspended into the specified exchange slot. Suspended calls can be resumed by any extension.
Page 48 - Function Key Programming Function Keys SAC - Send All Calls (!) Switch do not disturb on/off. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. The SAC key switches "do not disturb" on/off. When on, SAC is shown with a symbol and the display includes an N (No calls). When SAC is on, callers receive busy tone or are diverted to voicemail.
Function Key Programming Function Keys - Page 49 Suspe - Suspend Call Suspend the current call at the exchange. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user. Pressing Suspe is only supported if the exchange provides a Q.931 suspend call facility. [User | Digital Telephony | Advanced | Suspend | Suspend Call] See also: • Resum - Resume Call on page 49.
Page 50 - Function Key Programming Function Keys VMRB+ - Voicemail Ringback On Switches voicemail ringback for the extension on/off. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. The VMRB+ key toggles voicemail ringback for the extension on/off. When on, VMRB+ is shown with a symbol and the extension is called when new messages are left in its mailbox.
Introduction System Features - Page 51 System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes.
Page 52 - Call Forwarding System Features Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). • To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it off dial *02. • To switch forward on busy on dial *03, to switch it off dial *04. • To switch forward on no answer on dial *05, to switch it off dial *06.
Voicemail System Features - Page 53 Voicemail Where your system has voicemail support and has been installed: • To switch voicemail on dial *18, to switch it off dial *19. • To retrieve your voicemail, use the code *17. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. • To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Page 54 - Index Index Abbreviated Dial...................... 28 Program................................ 44 Absent Text............................. 28 Absnt....................................... 28 Account Code Entry................ 28 Acct ......................................... 28 AD ........................................... 28 AD Suppress........................... 48 Admin...................................... 28 Apear ...................................... 29 Appearance...........................
Index - Page 55 Logof ....................................... 41 Music....................................... 41 NATime ................................... 42 Night Service........................... 39 No Answer Forward Calls ....................... 36 Time ..................................... 42 Number Follow Me To........................ 35 Forward Number .................. 36 Forward On Busy ................. 35 OCSeq .................................... 42 On Busy Forward Calls .......................
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
