Avaya 3100 Mobile Communicator - Client for BlackBerry User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-101 Document Version: 04.
© 2007–2010 Avaya Inc All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new Avaya 3100 Mobile Communicator - Client for BlackBerry application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . .
Contents for BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Owner information settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Call screening and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Using the Mid Call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Getting started with the Avaya 3100 Mobile Communicator - Client for BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . 77 Starting the Avaya 3100 MC - Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome Welcome This section contains the following topics: • “Your new Avaya 3100 Mobile Communicator - Client for BlackBerry application” on page 7 • “New in this release” on page 7 • “Avaya 3100 Mobile Communicator - Client for BlackBerry feature overview” on page 9 • “Language support” on page 10 Your new Avaya 3100 Mobile Communicator - Client for BlackBerry application With the Avaya 3100 Mobile Communicator - Client (3100 MC - Client) for BlackBerry application, you can achieve real-time com
Welcome November 2009 Standard 04.02. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Updated information about Call Intercept. October 2009 Standard 04.01. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. June 2009 Standard 03.07. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0 SU03. Updates were made to technical content, including “Calling from the Buddy list” on page 46 and “Working with Buddies” on page 51.
Welcome October 2007 Standard 01.02. This document is up-issued to contain fixes for configuring Avaya 3100 Mobile Communicator addresses and revised Outgoing Call Service DN requirements. September 2007 Standard 01.01. This document is issued to support the Avaya 3100 Mobile Communicator Series Portfolio on Avaya Communication Server 1000 Release 5.0.
Welcome — Call-me-First: Call-me-First calls take two steps to complete. First, the Avaya 3100 Mobile Communicator Gateway calls you at a chosen location. After you answer, the Avaya 3100 Mobile Communicator Gateway calls the second party. — Direct Outbound: You can initiate calls directly from your BlackBerry to other parties using the Direct Outbound mode. For more information, see “Call modes” on page 44.
Getting started Getting started This section contains the following topics: • “Before you begin” on page 11 • “System and network requirements” on page 11 • “Subscriber identity module (SIM) card” on page 12 • “Cellular data plan use of Avaya 3100 MC - Client for BlackBerry” on page 13 • “Battery life” on page 14 • “Accessing Help” on page 14 Before you begin Before you install the Avaya 3100 MC - Client application, complete the following checklist: • Install the latest version of the BlackBe
Getting started Table 1: System requirements Hardware and software Type Battery Charged battery in your BlackBerry. Other hardware A desktop or laptop PC with a universal serial bus (USB) port. A USB connection cable. Other software BlackBerry Desktop Manager software 4.2.2.14 or later installed on your desktop or laptop PC (to transfer the files to the BlackBerry). For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Gateway Product Bulletin at www.avaya.com/support.
Getting started Cellular data plan use of Avaya 3100 MC - Client for BlackBerry Table 2 "Cellular data plan usage" on page 13 shows the approximate data usage for various Avaya 3100 MC - Client functions.
Getting started Battery life The battery life of your device varies on the amount of usage. When operating in standby mode, expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network. There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Avaya Support to discuss the scenario.
Installing your Avaya 3100 MC - Client for BlackBerry Installing your Avaya 3100 MC - Client for BlackBerry This section contains the following topics: • “Installing or upgrading the software” on page 15 • “Uninstalling Avaya 3100 MC - Client for BlackBerry” on page 20 • “Determining the software version” on page 21 Installing or upgrading the software This section describes how to install or upgrade the Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for BlackBerry on a supported Bl
Installing your Avaya 3100 MC - Client for BlackBerry To upgrade the software, see “Upgrading Avaya 3100 MC - Client for BlackBerry from a computer” on page 18. Installing Avaya 3100 MC - Client for BlackBerry (new installation) from a computer 1. On your computer, open a Web browser and enter the hypertext transfer protocol secure (HTTPS) or hypertext transfer protocol (HTTP) address of the user portal: http://:8282/adminserver/userportal.
Installing your Avaya 3100 MC - Client for BlackBerry When you perform an over the air software installation, Avaya recommends that you install a software load that matches the operating system, features, and language of your BlackBerry. You can accept the recommendation or select a different load. You can also reconfigure your BlackBerry so that the system recommends a different load.
Installing your Avaya 3100 MC - Client for BlackBerry Upgrading Avaya 3100 MC - Client for BlackBerry from a computer This section describes how to upgrade the Avaya 3100 MC - Client for BlackBerry from a computer. When you upgrade the software, your data is retained for the new version. Installing Avaya 3100 MC - Client for BlackBerry from a computer 1. If the Avaya 3100 MC - Client is currently installed and running on your BlackBerry device, stop it by selecting Menu, Quit. 2.
Installing your Avaya 3100 MC - Client for BlackBerry Upgrading Avaya 3100 MC - Client for BlackBerry over the air This section describes how to upgrade the Avaya 3100 MC - Client for BlackBerry over the air. When you upgrade the software, your data is retained for the new version. Note: If you are upgrading from Release 2.x, you cannot upgrade over the air.
Installing your Avaya 3100 MC - Client for BlackBerry Upgrading Avaya 3100 MC - Client for BlackBerry for a major release 1. Record your configuration in the following table. Table 3: Upgrade configuration parameters Parameter Value Username Password Primary Avaya 3100 Mobile Communicator Gateway Address Network Connection (if available) Mobile Contact 2.
Installing your Avaya 3100 MC - Client for BlackBerry Uninstalling the Avaya 3100 MC - Client for BlackBerry application Uninstalling the Avaya 3100 MC - Client for BlackBerry software 1. Select Menu, Quit to exit the Avaya 3100 MC - Client for BlackBerry application if it is running. For more information about starting and exiting the Avaya 3100 MC - Client for BlackBerry application, see “Starting and exiting the Avaya 3100 MC - Client for BlackBerry application” on page 35. 2.
Installing your Avaya 3100 MC - Client for BlackBerry 22 NN42030-101 Avaya 3100 Mobile Communicator 3.1 Standard 04.
Configuring your Avaya 3100 MC - Client for BlackBerry Configuring your Avaya 3100 MC - Client for BlackBerry This section contains the following topics: • “Initial configuration” on page 23 • “Advanced Configuration settings” on page 25 • “Database backup and restore” on page 32 • “Changing the language” on page 33 Initial configuration The first time you start the Avaya 3100 Mobile Communicator Client (Avaya 3100 MC - Client) after you install it on your BlackBerry, you must configure the followi
Configuring your Avaya 3100 MC - Client for BlackBerry Table 4: Required parameters Parameter Description Network Connection Use the radio buttons to select a network connection type: • Internal BES: The Avaya 3100 MC - Client connects to the Avaya 3100 Mobile Communicator Gateway using a BlackBerry Enterprise Server (BES) located on the enterprise network. • External BES: The Avaya 3100 MC - Client connects to the Avaya 3100 Mobile Communicator Gateway using a hosted BES located on the Internet.
Configuring your Avaya 3100 MC - Client for BlackBerry Note: Whenever you change your username, all of the parameters associated with the original username are cleared and must be reentered. The Avaya 3100 MC - Client attempts to log into the system. — If all of the parameters that you enter are correct, the Main pane appears.
Configuring your Avaya 3100 MC - Client for BlackBerry Table 5: Owner information pane fields Field Description Mobile contact Enter your mobile phone number. Your incoming calls are directed to this number by default. If your device is running RIM OS 4.1 or greater, this field autopopulates. This is a required setting. Extension contact Enter your business extension number if different from your Username. You can direct a call to this contact number when you call someone in Call-me-First mode.
Configuring your Avaya 3100 MC - Client for BlackBerry Table 6: Avaya 3100 Mobile Communicator Gateway fields Field Description Password Enter your account password on the Avaya 3100 Mobile Communicator Gateway. Primary Avaya 3100 Mobile Communicator Gateway Address Enter the Uniform Resource Locator (URL) of the primary Avaya 3100 Mobile Communicator Gateway.
Configuring your Avaya 3100 MC - Client for BlackBerry Table 6: Avaya 3100 Mobile Communicator Gateway fields Field Description Voicemail DN/ SIP Address This is a list of valid system voice mail access numbers that is downloaded automatically from the Avaya 3100 Mobile Communicator Gateway at first configuration. The setting is either provided by your administrator, or you can select a configured voice mail number based on your office or region.
Configuring your Avaya 3100 MC - Client for BlackBerry Table 7: IM/Call settings pane fields Field Description New IM Alert If this box is selected, whenever you receive a new instant message, the New IM Alert appears. You can either ignore or reply to the message. If you choose to ignore the message, you can review it later in the History. If this box is clear, whenever you receive a new instant message, the IM sessions pane appears if you are on a read-only pane.
Configuring your Avaya 3100 MC - Client for BlackBerry Reviewing and configuring your Buddy settings 1. Select Menu, Options, Buddy. 2. Complete the fields using the information in the following table as a guide. Table 8: Buddy settings pane fields Field Description Enable Auto Presence Select this check box to have the Avaya 3100 MC - Client receive automatic presence notifications from other mobilityenabled buddies whenever their status changes.
Configuring your Avaya 3100 MC - Client for BlackBerry Table 9: Quick key pane fields Field Description Quick key Press a convenience on your BlackBerry once to activate the key as a Quick key. The key name will appear in the text box (for example, Space key). Pressing the Quick key while the Avaya 3100 MC Client is in focus causes the phone pane to display or triggers one of the following context-sensitive actions: • Incoming call: The call is accepted and directed to the your BlackBerry.
Configuring your Avaya 3100 MC - Client for BlackBerry Updating your Active Notification Profile 1. Start the Avaya 3100 MC - Client application. 2. On your BlackBerry, click the Profiles icon. 3. Select Advanced from the Profiles list (by default, a BlackBerry uses the Default or Normal profile). 4. Select Menu, Edit. 5. Select Call - MC, then select Edit. 6. Configure how you want to be notified when you receive a call. 7. Select Instant Message - MC, then select Edit. 8.
Configuring your Avaya 3100 MC - Client for BlackBerry Backing up the database Backing up the Avaya 3100 MC - Client database 1. Connect your BlackBerry to your computer with a USB cable. 2. Select Start, Programs, BlackBerry, Desktop Manager to start the BlackBerry Desktop Manager. 3. Click Backup and Restore. The Backup and Restore dialog box appears. 4. Click Advanced. The Backup/Restore dialog box appears. 5. In the Devices Databases pane, select RMS Databases. 6.
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Basic functions Basic functions This section contains the following topics: • “Starting and exiting the Avaya 3100 MC - Client for BlackBerry application” on page 35 • “Logging on and logging off” on page 36 • “Hiding the Avaya 3100 MC - Client for BlackBerry application” on page 37 • “Overview of the Main pane” on page 37 • “Navigation” on page 39 Starting and exiting the Avaya 3100 MC - Client for BlackBerry application This section describes how to start and exit the Avaya 3100 MC - Client for
Basic functions Note: Startup time and ongoing performance of the Avaya 3100 MC - Client for BlackBerry are dependent on the available system resources. Exiting the Avaya 3100 MC - Client for BlackBerry application Normally, there is no need to exist the Avaya 3100 MC - Client for BlackBerry application. You can leave the application running for the entire time that the mobile device is turned on. You must, however, exit before performing software maintenance tasks.
Basic functions Disable the autologin feature if you do not know your configuration settings or if you do not want to be connected to the system. Turning off autologin • Select Menu, Stop Auto Login while the Avaya 3100 MC - Client is attempting to log on. The Avaya 3100 MC - Client stops attempting to log on to the system. The autologin feature is reenabled the next time you log on.
Basic functions Your Buddy List pane provides you with a complete list of the names that you add to the Avaya 3100 MC Client for BlackBerry. You manage your buddies by placing them into groups (for example, sales, finance). You can call a group (Instant conference) or a buddy. You can also send instant messages (IM) and track the presence status of all buddies that are mobility enabled. A mobility-enabled buddy is a user with an extension on the same Avaya 3100 Mobile Communicator Gateway.
Basic functions Navigation Use the controls on your BlackBerry to navigate through Avaya 3100 MC - Client panes and menus, enter data and select items. Table 10: BlackBerry trackball controls and functions Control Function Keyboard Use the QWERTY-style keyboard just like a computer keyboard. Trackball Roll to navigate through menus or program instructions. Press (click) to select an item. If you click the trackball when the menu is closed, the default menu action occurs.
Basic functions • Device Configuration: lists critical settings configured when you first log in. For more information, see “Initial configuration” on page 23. To access help, select Menu > Help. Shortcut Keys In addition to standard navigational aids, Avaya 3100 MC - Client for BlackBerry provides shortcut keys to speed your workflow. For more information about shortcut keys, see Table 12 "Shortcut keys" on page 40.
Basic functions Table 13: Quick and Convenience key functions Avaya 3100 MC - Client state In focus on BlackBerry Function Clicking the Quick key causes the Phone pane to appear or triggers one of the following context-sensitive actions: • Callable entity selected on History, Buddy List, or Search results pane: The Phone pane appears with the number predialed. If you are already engaged in a call, that call is placed on hold while you initiate the new call.
Basic functions Table 14: Button functionality Button END Avaya 3100 MC - Client in focus BlackBerry home screen in focus • Terminate a call that is in progress. • Terminate a call that is in progress. • Reject an incoming call. • • Change focus to the Main pane. Reject an incoming call. • Change focus to the Home pane from any other BlackBerry pane (provided that a call is not in progress).
Advanced functions Advanced functions This section contains the following topics: • “Placing and receiving calls” on page 43 • “Call screening and voice mail” on page 49 • “Using the Mid Call features” on page 50 • “Working with Buddies” on page 51 • “Setting your presence status” on page 58 • “Searching for people” on page 59 • “Working with Groups” on page 61 • “Managing Instant Messages” on page 67 • “IM Sessions pan” on page 70 • “Managing voice mail” on page 73 Placing and receivin
Advanced functions Call modes Two call modes are available: • Direct Outbound • Call-me-First Direct Outbound mode In Direct Outbound mode, you can initiate calls directly from your BlackBerry to other parties through the enterprise telephony system. For more information, see Figure 6 "Direct outbound mode." on page 44. Figure 6: Direct outbound mode. Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you.
Advanced functions Call Intercept The Avaya 3100 Mobile Communicator can intercept calls made from the native BlackBerry dialer, so that calls can go through the Avaya 3100 Mobile Communicator Gateway. Use the IM/Call Settings pane to control use of the native BlackBerry dialer. The pane displays the status of the feature. Select the Call Intercept entry to toggle the feature.
Advanced functions 5. To call from an alternate number, a. Select Menu, Call From. b. Select a number from the list or enter a new number. c. Press the green call button or select Menu, Call. The system places the call. Figure 9: Dialing a number from the quick dial list Calling an emergency number When you dial an emergency number (such as 911 or 112), the Avaya 3100 MC - Client for BlackBerry switches to the native device phone and places the call over the cellular network.
Advanced functions Calling a buddy 1. Navigate to the Buddy list. 2. Scroll to the name of the contact that you want to call. 3. Select Menu, Call . 4. Enter a prefix before the number if one is required. 5. Do one of the following: • To call from your BlackBerry number in Direct Outbound mode, press the green call button or select Menu, Call. • To call from your BlackBerry number in Call-me First mode, select Menu, Call Me First. • To call from another number: — Select Menu, Call From.
Advanced functions The system places the call. Calling from the Search pane 1. Navigate to the Search pane. 2. Perform a search (for more information, see “Searching for people” on page 59) 3. Scroll through the list and highlight a record. 4. Select Menu, Call . 5. Enter a prefix before the number if one is required. 6. Do one of the following: • To call from your BlackBerry number in direct outbound mode, press the green call button or select Menu, Call.
Advanced functions — If you choose accept, then your phone will ring and you can answer the call. — if you choose accept, but do not answer the call, the call goes to your cellular voice mail. — if you refuse the call, the call goes to your Enterprise voice mail. • Call Screening Disabled: Handling of incoming calls depends on the system Cellular Voicemail Avoidance configuration. — If Cellular Voicemail Avoidance is on, after you answer the call, a prompt asks you to press pound (#) to accept the call.
Advanced functions Using the Mid Call features While you are in a voice call, you can use the following voice call telephony features: • Call hold and retrieve: Place the current call on hold, then resume it. • Call transfer: Transfer the call to another party: either blind or supervised. • Device handoff: Move the call from your desktop phone to the Avaya 3100 MC - Client and vice versa. • Call swap: Switch between two parties while you are in an established call.
Advanced functions Three-party conference call Hold three-party conference calls using the Avaya 3100 MC - Client. Holding a three-party conference call 1. While in a call, select Menu, Mid-Call Feature. 2. Dial the number of the second party. 3. Select Menu, Hold & Call. The call is placed on hold. 4. After the other party answers, request permission to initiate the conference, and then select Menu, 3way Conference Call.
Advanced functions For other mobility-enabled users, you can also: • track their status • send instant messages Each buddy must have a name and at least one contact number, an office number. Other contact numbers (for example, home or cell) are optional. You can add buddies directly to the Avaya 3100 MC - Client for BlackBerry, or you can import them from your call log (History), Search results, or native address book.
Advanced functions 4. Select Menu, Done. Your buddy is added to the local address book.
Advanced functions Importing a buddy You can import a buddy to the Avaya 3100 MC - Client for BlackBerry local address book from these sources: • History pane • Search Results pane • Native address book This saves you from manually adding the contact information of your buddy. Adding a buddy from the History pane 1. Navigate to the History pane. 2. Scroll to and highlight the name of the person that you want to add. 3. Select Log Details. 4. Select Menu, Add to Buddies.
Advanced functions Your new buddy is added to the local address book. If the buddy is another mobility-enabled user, you can send them instant messages and track their status. Note: After importing a buddy, ensure that the contact information is complete. You might need to add a tag or special character that was not in the original record. Adding a buddy from the native address book You can add entries directly from the native address book.
Advanced functions Presence status indicators Presence can have the following states: • Available (Default) • Away • Extended Away • Busy • Do Not Disturb • On The Phone • Offline Your off-hook status is also available with an icon. Figure 13: Viewing the presence status of a buddyEditing Buddy details Editing information for a buddy 1. Navigate to the Buddy list. 2. Scroll to and highlight the name you want to examine. 3. Select Menu, Edit Buddy.
Advanced functions 5. Edit the contact information as required. 6. Select Menu, Save. The updated contact information is added to the local address book. Figure 14: Editing buddy details Adding a Buddy to a group You can add all of your buddies to the groups you created on the Avaya 3100 MC - Client for BlackBerry. This facilitates user management and enables you to place Instant Conferences. For more information about creating and using groups, see “Working with Groups” on page 61.
Advanced functions Choose Menu, Delete, Delete from All. 4. At the confirmation prompt, click Yes. The buddy is deleted from the local address book. Deleting a buddy from your BlackBerry address book 1. Select the Address Book on your BlackBerry. 2. Scroll to and highlight the name that you want to delete. 3. Select Menu, Delete from the menu. 4. Click Delete to confirm the deletion. The buddy is deleted from your BlackBerry address book.
Advanced functions 3. Select a status from the list. 4. Select Menu, Set Status. Your status indication is updated on the system. Buddies that are online can immediately see your new status. If you are currently on a call, your current status changes to indicate that you are on a call. Figure 15: My Status paneCustom messages You can configure a customer message for any status. Configuring a custom message 1. Navigate to the My Status pane. 2. Select Menu, Change Option. 3.
Advanced functions Performing a local search You can do a local search to find contacts that you added to your BlackBerry address book and buddies that you downloaded to the Avaya 3100 MC - Client for BlackBerry. Searching the local directories 1. Navigate to the Search pane. 2. Enter as much of the contact’s name as you know. You can enter one name (first or last) or both names (with a space between the names). For example, — Enter mar to search for Mary Smith or Jim Martins.
Advanced functions 5. On the Search Detail pane, you can review the following information • Full name and status (if available) • Extension number • Home number • Work number • Mobile number • Other1 number • Other2 number • Groups Figure 16: Search details pane Working with Groups You can create a group and add similar buddies to the group. For example, you can create a group for the Sales department, a group for Finance, and a group for personal friends.
Advanced functions Figure 17: Adding a new group to the local address bookChanging a group name Changing the name of a group 1. Navigate to the Buddy list. 2. Scroll and highlight the name of the group you want to change. 3. Select Menu, Edit Group Properties. 4. Change the group name. 5. Select Menu, Save Change. The group name is updated in the local address book. Deleting a group Deleting a group 1. Navigate to the Buddy list. 2. Scroll and highlight the name of the group you want to delete. 3.
Advanced functions 1. Navigate to the Buddy list. 2. Scroll and highlight the group you want to call. 3. Select Menu, Expand. 4. Select Menu, Query Presence to determine the status of the group members. 5. To select the buddies that you want on the call, highlight group members and select Menu, Select. 6. Highlight the group folder and select Menu, Instant Conferencing. 7. In the Make Instant Conference From list, select a number or enter a new number. 8. Select Menu, Call From .
Advanced functions If you are the Instant Conference initiator, you cannot join an Instant Conference that is already in progress. 1. Navigate to the Instant Conferencing pane. 2. Scroll to the entry for the Instant Conference that you want to join. 3. Select Menu, Join Now. 4. Press # when you are prompted. If the Instant Conference is in progress, you join it. If the Instant Conference has ended, you receive an error message.
Advanced functions Note: Mid-call features such as Call Hold, Call Transfer and Call Swap are not available during Instant Conferences. Conference participants can use the Call Handoff feature during Instant Conferences, but the conference originator cannot use Call Handoff. Table 18: Instant Conference dialpad controls Dialpad control Function Comments ** Starts the help system. The help system plays a recorded list of command descriptions, for example “Press 6 to mute or unmute yourself.
Advanced functions Table 18: Instant Conference dialpad controls Dialpad control Function Comments *7 Locks and unlocks a conference. The Instant Conference initiator can choose to lock access to the call. After an Instant Conference is locked, no additional participants can join. Active participants can leave at any time. *8 An announcement plays a list of all of the participants in the Instant Conference. All Instant Conference participants can use this feature to find out who is on the call.
Advanced functions 3. Select Menu, Instant Conference. The system places the call in Call-me-First mode. 4. Accept the incoming call and then follow the prompts. 5. At the tone, record the conference greeting, and then press # on your telephone dialpad. 6. Press 1 to review the greeting, press 2 to rerecord the greeting, or press # to accept the greeting and start the conference. The system next calls the members of the group you have selected at their default contact numbers.
Advanced functions — Type your message in the Message field. Limit the message to a maximum of 160 characters. Note: Some networks may require shorter messages. — Select Menu, Canned Messages, 5. Select Menu, Send. A copy of the messages is stored on the IM Sessions pane. Sending a message to a SIP address You can start an instant messaging session with another mobility-enabled user, provided that you know the SIP address of the user. 1. Navigate to the IM Session pane. 2.
Advanced functions The following table illustrates the type of alert you receive, depending on the current state of the Avaya 3100 MC - Client. Table 19: Instant message alerts MA configura tion New IM Alert disabled New IM Alert enabled Current pane Audible tone Visual alert IM Sessions Yes, if tone notification is enabled in the device settings. If a contact sends you a message while you are typing them a message, their message is added to the IM Sessions pane.
Advanced functions Tracking IM Sessions The IM Sessions pane lists the last 50 messages that you exchange with as many as three of your buddies. Older records are automatically deleted. Tracking IM Sessions 1. Navigate to the IM Session pane. 2. Highlight a buddy in the Choose a Contact box. 3. Select Menu, Expand. 4. Select a contact from the list, then do one of the following actions. — To review the messages that you exchanged, scroll down.
Advanced functions Figure 21: History pane The following sections list and explain the icons on this screen.
Advanced functions Sorting and filtering History entries You can sort entries in the History pane by name, record type (for example, system notification, call), or time received. You can also filter the list to display only missed calls, incoming calls, or outgoing calls. Sorting and filtering entries in the History pane 1. Navigate to the History pane. 2. Select Menu, Sort by (Time) (default). OR Select Menu, Sort by (Name). The entries are sorted according to your selection. 3.
Advanced functions Clearing missed calls You can change the status of all the missed call records that appear on the History pane. The missed call status changes from New Incoming Call to Incoming Call (Incoming Call Missed), and the entries change from bold to normal. On the main pane, the missed call count resets to zero. Clearing the missed calls 1. Navigate to the History pane. 2. Select Clear All Missed Calls.
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Acronyms Acronyms Table 20 lists the acronyms used in this guide.
Acronyms 76 NN42030-101 Avaya 3100 Mobile Communicator 3.1 Standard 04.
Quick reference Quick reference You can print this chapter to carry for quick reference. Getting started with the Avaya 3100 Mobile Communicator - Client for BlackBerry The Avaya 3100 Mobile Communicator - Client for BlackBerry provides enterprise collaboration functionality to a BlackBerry mobile device using a data (Internet) connection over the cellular network.
Quick reference Exiting or hiding the Avaya 3100 MC - Client Exiting the Avaya 3100 MC - Client application: 1. From the Avaya 3100 MC - Client main menu, select Menu, Quit. Hiding the Avaya 3100 MC - Client application: 1. From the main menu, select Menu, Close. The application remains running in the background and does not appear. When you access the Avaya 3100 MC - Client for BlackBerry again from the BlackBerry main menu, you return to the last screen you used. Dialing calls Calling by dialing: 1.
Quick reference Voice mail Accessing voice mail: 1. Expand the Voice Mail pane. 2. Select Call Voicemail. The Avaya 3100 Mobile Communicator Gateway sets up the connection to the voice mail server. 3. At the prompt, enter your voice mail mailbox number and password. Note: You must use the BlackBerry phone application to generate DTMF tones. Calls to an emergency number Calling an emergency number 1. Ensure that the cellular network connection is active. 2. Go to the Phone panel. 3.
Quick reference Instant conferences Initiating an Instant Conference: 1. Expand the Buddy list pane. 2. Scroll to and highlight the users that you want to include in the instant conference. 3. Select Menu, Expand. 4. Select Menu, Query Presence to determine the presence status of the group members. 5. To specify who you want to include in the call, highlight individual users and select Menu, Select. 6. Highlight the group folder and select Menu, Instant conference. 7.
