Avaya 3100 Mobile Communicator - Client for iPhone User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-111 Document Version: 01.
© 2011 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using Avaya 3100 MC - Client for iPhone to make phone calls . . . . . . . . . . . . . . . . . . . . . . 5 Advantages of Avaya 3100 MC - Client for iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Advantages for phone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Viewing presence of Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Viewing presence in Automatic mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Introduction This guide describes how to set up and use the Avaya 3100 Mobile Communicator - Client for iPhone (Avaya 3100 MC - Client for iPhone) on your iPhone mobile device. The guide assumes that you are familiar with your iPhone mobile device. This document is new for Avaya 3100 Mobile Communicator Release 3.1.
Introduction call, you can request that the call actually be made on your home phone (the physical phone) but the other party will see the call as coming from your enterprise number. For incoming calls, other people can phone you at your enterprise number and you can pick up the call at any of your phones: your cell phone, your desk phone, or even your home phone.
Getting started Getting started Operating requirements Supported Devices iPhone iPhone 3G iPhone 3GS Supported Operating Systems iPhone 3.1.2+ Supported Languages English Network Interfaces Avaya 3100 MC - Client for iPhone requires a subscription to a data plan Prerequisite knowledge It is assumed that you know how to use the basic features of your cell phone. Specifically, you should know: • • • How to install applications from the Apple Store.
Getting started Data Description How Used Format for entering your own phone numbers into Avaya 3100 MC - Client for iPhone For example, whether you must enter the number like this: +196135557000.
Getting started Configuring Avaya 3100 MC - Client for iPhone Opening Avaya 3100 MC - Client for iPhone tasks There are nine tasks in Avaya 3100 MC - Client for iPhone, but only four of these can show in the tab bar at the bottom of the screen. The other five tasks appear on the More screen Four tasks appear here • • To open a module that is in the tab bar, tap the icon. To open a module that is not in the tab bar, tap More and tap the item.
Getting started • Open Settings. The Settings screen appears. Your administrator may have set up some settings as read-only. Configure for phone calls From the Settings screen, select MyProfile. Complete this screen with your name and your phone numbers. See page 35. You will also be able to place calls from any of the phone numbers you specify here. See “Placing a call from another device – Call from” on page 16.
Getting started Configure Presence You can see the presence (online status) of people in the Buddies who are also Avaya 3100 MC - Client for iPhone users. You can configure how presence information is shown for buddies. From the Settings screen, select Presence Settings and set “Auto Presence” to: • • On: All names in the Buddies screen are updated continually. This mode increases battery use and increases the data traffic. Off: You highlight a person and request their presence.
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Using Avaya 3100 MC - Client for iPhone Using Avaya 3100 MC - Client for iPhone Starting and exiting From the main iPhone screen, tap the Avaya 3100 Mobile Communicator - Client for iPhone (Avaya 3100 MC - Client for iPhone) icon. Avaya 3100 MC - Client for iPhone opens to the screen it was on when you exited. Avaya 3100 MC - Client for iPhone then automatically logs in. To exit Avaya 3100 MC - Client for iPhone, click the main iPhone button; Avaya 3100 MC - Client for iPhone logs out and exits.
Using Avaya 3100 MC - Client for iPhone Administrator messages At any time, you may receive a message from your administrator. Placing phone calls Calling in Direct mode This is the usual way to place a call. You can also call in Call Me First mode, next page. Set up. Make sure Call Me First is off (Settings > Call Settings; see “Call Settings” on page 37). Find the Number. You can start a phone call from the: • • • • • Phone screen—type the phone number. The numbers appear in the call entry field.
Using Avaya 3100 MC - Client for iPhone Place the call. In all cases, click Call Call being made; this is the Avaya 3100 Mobile Communicator Gateway service DID (page 37) The Dial Enterprise message appears for a second, then this screen appears At first you will hear “please hold while your call is being connected’ message. In direct mode, when you end the call (either when it is ringing or once it is established, Avaya 3100 MC Client for iPhone exits.
Using Avaya 3100 MC - Client for iPhone The Dial Enterprise message appears for a few seconds. You can cancel to hang up the call, if desired Click Call This is the phone number of your enterprise PBX.
Using Avaya 3100 MC - Client for iPhone 2. Place the call. The Call From Feature Active message appears. Click OK to clear the message. You will get an incoming call on the other device; this is the PBX phoning you in order to establish the “local leg” of the call. 3. Answer the call on that device. You will hear the phone ringing through to the other party. Wait for the other party to answer.
Using Avaya 3100 MC - Client for iPhone The ID of the caller The caller ID may not show and you may see all calls as coming from the enterprise PBX Wait for the next screen. Do not click Cancel Call! This is the phone number of your enterprise PBX. For an incoming call, you will not see this number in the call history After a few moments, this screen appears. Select Answer Call is now established. If you receive a second call while on this first call, the second call will go to enterprise voice mail.
Using Avaya 3100 MC - Client for iPhone The alert appears on top of the current screen The ID of the caller Click Accept Wait for the next screen. Do not click Cancel Call! After a few seconds, this screen appears. Select Answer The call is now established. If you receive a second call while on this first call, the second call will go to enterprise voice mail. Missed calls and voice mail Missed calls are handled as follows: • • If you are logged out, the incoming call goes to voice mail.
Using Avaya 3100 MC - Client for iPhone Managing an established call The established call uses the standard iPhone screen Placing a second call . While you are on a call using Avaya 3100 MC - Client for iPhone, you can place a second call but the call will not be an “enterprise” call – it will be made as a regular iPhone cellular call and will not go through the Avaya 3100 Mobile Communicator Gateway. Place the call as you would place a call when not using Avaya 3100 MC - Client for iPhone.
Working with Buddies y, swipe it and Tap to view caller details plus the list of all the calls with this person To clear all entries in a specific category, tap the category (for example, tap In or tap Out. Then tap Clear. At the prompt, tap Clear All Recent or tap Cancel. To call this person, tap the phone number.
Working with Buddies Buddy List (left) and Search Results Showing Corporate Directory (right) Advantages of the Buddies • • • You can exchange IMs and obtain presence information (online status) for people in the Buddies screen who belong to your enterprise. You cannot exchange IMs or obtain presence information for other buddies (non-enterprise buddies). The Buddies screen contains only people you know you are interested in.
Working with Buddies Step 2 Tap the arrow to complete any empty field; see below Tap Done Avaya 3100 Mobile Communicator - Client for iPhone User Guide 23
Working with Buddies Adding a Buddy manually Display the Buddies screen Tap Tap the > in a field to complete that field Tap to save and return to Buddies screen Field Settings First Name, Last Name The buddy’s name. New number Enter the phone number and select the type of number from the list. Enter as many phone numbers as you need. For the work number of people in your enterprise, select type “Desk Ext.
Working with Buddies Deleting a Buddy Tap Swipe. The icon turns and the Delete button appears Tap Delete Or tap the icon to cancel (the icon flips back) Working with Buddies Call this person at any of their phone numbers. See page 14 IM this person. See page 30 These buttons only appear if the buddy has an IM address Get or refresh this buddy’s presence. See page 27 Enable in order to get an alert when this buddy’s presence changes.
Working with Buddies Searching for Buddies From the Search screen, tap the Search field. The keyboard appears. Start typing Entries whose first name or last name begin with the typed text will be displayed. The entries are from the buddies and iPhone address book. Names with a white background are buddies Names with a gray background are from the iPhone address book If the name you are looking for is not displayed, tap Search to search the corporate directory.
Working with Buddies You can also manually change your presence, for example, to Busy. When you do this, your status will no longer change automatically (for example, to “on the phone”) until you change your status back to Available. Display the My Status screen Tap the desired status Do Not Disturb means incoming calls are automatically sent to voice mail Appear Offline means others see you are offline when you are actually online (connected). You will still see the presence of others.
Working with Buddies Tap the buddy Tap (If this button does not show, the buddy is not presence-capable) An popup appears showing the person’s status Available Busy or Do Not Disturb Away or Extended Away The status also appears on the Buddies list and remains for the configured time (page 38). Offline Requesting an alert in Manual mode To request to receive an alert when a buddy’s presence changes: 28 NN42030-111 Avaya 3100 Mobile Communicator 3.1 Standard 01.
Working with Buddies Tap (If this button is disabled, you can assume there is already an alert set on this buddy) The buddy’s current status appears. Tap OK. The current status also appears on the Buddies list and remains until the status changes When the status changes, an alert popup appears and a beep occurs. In addition, the new status is posted and remains for the configured time (page 38).
Working with Buddies The icon changes immediately when the person’s status changes Colin and Kokila are both presencecapable buddies so they have icons Kay is not presence-capable so she has no icon Available Busy or Do Not Disturb Away or Extended Away Offline Requesting an alert in Automatic mode You can also request to receive an alert the next time a buddy’s presence changes: On the Buddies screen, tap the buddy (the buddy must have an icon). The Buddy screen appears.
Working with Buddies Sending a message to a single Buddy Step 1 – Display the IM window Display the Buddies screen and tap the buddy. If the IM address is completed, you can send an IM Or display the History screen and tap an entry who is a buddy.
Working with Buddies Step 2 In all cases, an IM session opens for this buddy Tap for canned messages The last few messages appear here Tap to show the keyboard Tap to send 32 NN42030-111 Avaya 3100 Mobile Communicator 3.1 Standard 01.
Working with Buddies Receiving instant messages If Incoming IM Alert is on There may also be a sound and a vibration, depending on how you configured IM alerts (page 38) An alert appears here Tap Unread entries appear in bold The list of recent IMs appears. Tap the > to display the unread entry This person is in your enterprise but not in your Buddies list Listening to voice mail Tap the voice mail icon.
Working with Buddies If a voice mail message does not seem to be in your enterprise voice mail, check your cellular voice mail; in some situations, incoming calls may go to that service. Managing voice mail In addition to checking for messages, you can call the voice mail system to access your mailbox. Tracking the status of your messages You can track the status of your messages on the Main pane and the Voice Mail pane. If there are new messages, the Main pane and Voice Mail pane show the status New.
Configuration Configuration Login information To display the Login screen, tap More > Login. After your initial login, you only need to change this information if directed to do so by your administrator. Field Description User Name Your Avaya 3100 Mobile Communicator - Client for iPhone (Avaya 3100 MC - Client for iPhone) username and password, obtained from your administrator. Password Server Address Port Secure The address and port of the Avaya 3100 Mobile Communicator Gateway server.
Configuration Phone number format All these numbers are used by the Avaya 3100 Mobile Communicator Gateway to make a phone call to your cell phone. The format of the numbers must follow the rules set by your administrator. For example, whether to include “9” for an outside call, “1” for long distance, and so on. Field Description Display Name Complete as desired First Name Last Name IM Address Your enterprise IM address. May be identical to your user name or your desk extension.
Configuration Call Settings To display the Call Settings screen, tap More > Settings. Field Description My Cell Number Auto populated. This is the number you entered when you first logged in (page 8). Call Me First You must log out to change this field. For outgoing calls, controls how the local leg of the call is placed: Show Call Alert Alert Sound Alert Vibration • On: The Avaya 3100 Mobile Communicator Gateway calls you. See page 15. • Off: You call the Avaya 3100 Mobile Communicator Gateway.
Configuration IM Settings To display the IM Settings screen, tap More > Settings. You can play a sound and/or make the iPhone vibrate when you receive an instant message. If you choose to play a sound, you can select the sound in Alert Ringtone. Presence Settings To display the Presence Settings screen, tap More > Settings.
Configuration Field Description Clear Presence The timeout for the presence indicator: the number of minutes the presence indicator displays when you have manually obtained presence information. Default is 1 minute. App Settings To display the App Settings screen, tap More > Settings. Work with this screen only when instructed to do so by your customer support representative, in order to troubleshoot a problem. Turn on Verbose Logging, then use Avaya 3100 MC - Client for iPhone as directed.
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Glossary Glossary Cellular voicemail The voicemail service provided by your cellphone service provider. 3100 MCG The Avaya 3100 Mobile Communicator Gateway; a server in your enterprise that Avaya 3100 Mobile Communicator - Client for iPhone communicates with. Enterprise buddies People in the Buddies window who belong to your enterprise. You can IM or view the online presence of these people.
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