Avaya 3100 Mobile Communicator - Client for Nokia User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-102 Document Version: 04.
© 2007 – 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new Avaya 3100 Mobile Communicator - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . 7 New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Starting and exiting the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . . 31 Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Hiding and restoring the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Welcome Welcome This section contains the following topics: • “Your new Avaya 3100 Mobile Communicator - Client for Nokia” on page 7 • “New in this release” on page 7 • “Avaya 3100 MC - Client for Nokia feature overview” on page 9 • “Language support” on page 10 Your new Avaya 3100 Mobile Communicator - Client for Nokia The Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia application allows you to achieve real-time communication with the Avaya 3100 Mobile Communicator Gate
Welcome November 2009 Standard 04.02. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Changes were made to “Language support” on page 10, “Call Intercept” on page 38, “Call transfer” on page 47, and “Receiving calls” on page 40. October 2009 Standard 04.01. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. July 2009 Standard 03.08. This document is issued to support Avaya 3100 Mobile Communicator Release 3.
Welcome April 2008 Standard 02.01. This document is issued to support Avaya 3100 Mobile Communicator Release 2.1. October 2007 Standard 01.02. This document is up-issued to contain fixes for configuring Avaya 3100 Mobile Communicator Gateway addresses and revised Outgoing Call Service DN requirements. September 2007 Standard 01.01. This document is issued to support the Avaya 3100 Mobile Communicator Series Portfolio on Avaya Communication Server 1000 Release 5.0.
Welcome Note: You must configure your Outgoing Call Service DN in the Avaya 3100 MC - Client settings before you can use the Direct call mode. Your system administrator provides the Outgoing Call Service DN to allow direct Avaya 3100 MC - Client calling from your Nokia device. • Outbound Call From: you can start a call on your mobile device and then switch over and speak to the person from another device.
Getting started Getting started This section contains the following topics: • “Before you begin” on page 11 • “System and network requirements” on page 11 • “Subscriber identity module (SIM) card” on page 13 • “Battery life” on page 13 Before you begin Before you install the Avaya 3100 MC - Client for Nokia application, complete the following checklist: • Install the Nokia PC Suite software and ensure it is working properly.
Getting started For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Product Bulletin at www.avaya.com. For installation information, see “Software installation” on page 15. Device usage Functionality can be accessed using the keys and buttons in the following table. Table 2: Key and button functionality Key or button Description 5-way scroll key Use to scroll through screens and menus, and to select settings.
Getting started Table 3: Cellular data plan usage Command Bytes (Approximate) Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 240 seconds) 700 Sample calculation Using the following assumption for a Avaya 3100 MC - Client user: • 5 logon or logout attempts per day. • 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday. • 5 message waiting indicator updates per day.
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Software installation Software installation This section describes how to install, upgrade, and uninstall the Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia on a supported Nokia device. There are two ways to install or upgrade the Avaya 3100 MC - Client for Nokia: from a computer or over the air.
Software installation Installing the Avaya 3100 MC - Client for Nokia software (new install) from a computer 1. On your computer, open a web browser and enter the HTTPS or Hypertext Transfer Protocol (HTTP) address of the User Portal: http://:8282/adminserver/userportal.html https://:8553/adminserver/userportal.html Note: Ask your system administrator for the correct hostname and port settings. 2.
Software installation 4. Use the following address format to access the user portal Web page: http://:8080/m OR https://:8443/m Note: Obtain the actual hostname or IP address and port settings from your system administrator. 5. Do one of the following: — To install the recommended software load, select the Installable link. — To select a different software load, select All other software for your platform, scroll to a load, and select the Installable link. 6.
Software installation 9. Click File Manager. The Nokia Phone Browser window appears. 10. Use the browser to locate the software files you extracted, and select mcc3100_ip1_.sisx. 11. Select Options, Install. 12. Follow the prompts to install the SISX file. Note: For best performance, install the application to the phone memory and not to a memory card. 13. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your Nokia device.
Software installation 11. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your Nokia device and press OK. For more information, see “Upgrading the Avaya 3100 MC - Client for Nokia software from a computer” on page 17. Moving the Avaya 3100 MC - Client for Nokia icon to the menu pane Complete this procedure to make the Avaya 3100 MC - Client for Nokia application icon available on the menu screen of the Nokia device.
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Avaya 3100 MC - Client for Nokia configuration Avaya 3100 MC - Client for Nokia configuration This section contains the following topics: • “Initial configuration” on page 21 • “Configuring the client settings” on page 22 Initial configuration The first time you start the Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia after you install it on your Nokia, you must configure the following parameters provided by your system administrator: • your account username and extension
Avaya 3100 MC - Client for Nokia configuration — In the Cell Number field, enter your cell number as it would be dialed from your Enterprise telephone system. 6. Select Login. The Avaya 3100 MC - Client application logs on to the system. 7. Select Yes and then OK in response to the prompts.
Avaya 3100 MC - Client for Nokia configuration • “Configuring IM and Presence Settings” on page 28 • “Configuring Network Settings” on page 28 Configuring Login Information 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. The Settings pane appears. 2. Select Login Information. 3. On the Login information pane, configure the user name and password information.
Avaya 3100 MC - Client for Nokia configuration Configuring owner information 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. 2. From the Settings pane, select Owner Information. The Owner Information pane appears. For more information, see Table 5 "Owner Information pane fields" on page 24 3. Complete the fields on the Owner Information pane using the information in the following table as a guide.
Avaya 3100 MC - Client for Nokia configuration Configuring your Application Settings Use the Application Settings pane to configure preferences for the application. Configuring the application settings 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. 2. From the Settings pane, select Application Settings. 3. Complete the fields on the Application Settings pane using the information in the following table as a guide.
Avaya 3100 MC - Client for Nokia configuration Table 6: Application Settings pane fields Field Logging Level Show Signals Settings There are five logging levels: • Error: Only critical issues are logged. • Warning: Only critical and major issues are logged. • Info (Default): Critical, major and minor issues are logged. • Debug: Developer debug information. Not recommended for normal operation. • Max: All logs types turned on. Displays the signal strength of the WiFi network on the dashboard.
Avaya 3100 MC - Client for Nokia configuration Table 7: Call Settings pane fields Field Preferred Call Setup Settings Select how calls are placed from the device. Direct (Default): Calls are placed directly to the other party through the enterprise network. Call Me First: Calls are placed by having the enterprise network call you first, then connecting to the second party. Call From Call From allows you to start calls from devices other than your mobile device.
Avaya 3100 MC - Client for Nokia configuration 4. From the menu, select Options, Save. Configuring IM and Presence Settings On the IM and Presence status pane, select IM and presence alerts. 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. 2. From the Settings pane, select IM and Presence Settings. 3. Complete the fields on the pane using the information in the following table as a guide.
Avaya 3100 MC - Client for Nokia configuration Table 9: Network Settings pane fields Field Settings WiFi Roaming Variance A slidebar setting that allows you to configure the variance around the WiFi threshold that will trigger the data handoff, and avoid the Nokia device jumping between the WiFi and cellular network in an uncontrolled way when it is close to the threshold. Connection Timeout Configure the default interval for the Nokia device to refresh its connection with the enterprise network.
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Basic features Basic features This section contains the following topics: • “Starting and exiting the Avaya 3100 MC - Client for Nokia” on page 31 • “Logging on and logging off” on page 31 • “Hiding and restoring the Avaya 3100 MC - Client for Nokia” on page 32 • “Overview of the main pane” on page 32 • “Navigating panes” on page 34 Starting and exiting the Avaya 3100 MC - Client for Nokia This section describes how to start and exit the Avaya 3100 MC - Client application.
Basic features Hiding and restoring the Avaya 3100 MC - Client for Nokia To use another application, you can temporarily hide the Avaya 3100 MC - Client for Nokia application. 1. From any pane, press the Menu key and select another running application, or return to the device main screen. OR Navigate to the Home screen, and select Hide. The application does not appear, but remains running in the background. To restore the application, 1. Select and hold the Menu key 2.
Basic features You can change your presence status from the Main pane by selecting Options, My Status. The following status options are available: • Available (Default) • Away • Extended Away • Busy • Do Not Disturb : Do Not Disturb status also specifies a call handling state that ignores all incoming call requests to your Nokia device. The incoming call rings on other devices or clients that you are logged on to. The incoming call goes to voice mail if not answered.
Basic features You can: • Add, delete, and edit contacts • Call and send instant messages to your contacts • View the online presence status for a contact Voice Mail link Select the Voice Mail link to access your voice mail messages. To access the voice mail system and listen to your voice mail messages, select the Voice Mail link and then select Call Voice Mail. After you listen to your voice mail messages, the flag clears.
Basic features Note: Some devices may not offer the full range of shortcut keys. Table 10: Shortcut keys Key Action 0-9 While focus is on the Home pane, press any number key to go to the phone pane to begin dialing. Green call and red hangup buttons If your wireless device includes a green call button and a red hangup button, use them to quickly access key functions of the Avaya 3100 MC - Client for Nokia application. Use the green call button to do the following: • Accept an incoming call.
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Advanced features Advanced features This section contains the following topics: • “Placing calls” on page 37 • “Receiving calls” on page 40 • “Working with business contacts” on page 41 • “Searching for contacts” on page 44 • “Managing presence” on page 44 • “Using the Mid-Call Features” on page 47 • “Handoff” on page 49 • “Sending Instant Messages” on page 49 • “Logging Events” on page 51 • “Managing Enterprise voice mail” on page 52 Placing calls Your enterprise telephone system manag
Advanced features Figure 3: Direct mode When the Avaya 3100 MC - Client for Nokia is configured for Direct mode, you can switch from Direct mode to Call-me-First mode for advanced calls. For more information, see “Toggling between call modes” on page 38. Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you. After you answer, the enterprise telephony system calls the other party.
Advanced features Calling a contact Place a call to a contact from your Nokia device to any of your contact’s telephone numbers. Placing a call to a contact from your Nokia device 1. Navigate to the Main, Phone, Search, or Business Contacts pane. 2. Scroll to a recent call entry or contact. 3. Press the green call button or select Options, Call . 4. A prefix pane may appear. Enter the prefix, if any, and press the green dial key again (for example, 9 for an outside line).
Advanced features To dial an emergency number 1. Ensure that the cellular network connection is active. 2. Do one of the following actions: a. Go to the Phone pane and enter an emergency number. Press the green call button. OR Select the Options, Call. b. Go to the main phone screen and enter an emergency number. Press the green call button. The native phone appears and the system attempts to place the call on the cellular network.
Advanced features Receiving a call when call screening is enabled 1. When you receive an incoming call, the Avaya 3100 MC - Client for Nokia Incoming Call Confirmation dialog box appears. 2. To answer the call on the Nokia device, select Answer from the menu. Your device rings and you can answer it. 3. To answer the call on another configured device, select Answer from the menu. The call rings in the specified location and you can answer it. 4.
Advanced features Adding a new contact 1. From the Main pane, select the Business Contacts link. 2. Select Options, New Contact. 3. Complete the fields on the Edit Contact pane using the information in Table 11 "Adding a contact" on page 42 as a guide. Table 11: Adding a contact Field Settings First Name Enter the first name for your contact. Last Name Enter the last name for your contact.
Advanced features 4. After you enter the information, press OK. Your contact is added to the Avaya 3100 MC - Client for Nokia local address book and appears on the Contacts pane. Importing a contact Import a contact to the Avaya 3100 MC - Client for Nokia from other sources: • Phone pane • Corporate Directory (search results) pane Importing a contact’s information saves you time. Importing a contact 1. From the Main pane, select one of the following menu items: — Phone to go to the Phone pane.
Advanced features Searching for contacts You can search for contacts in your Business Contacts list, the local device address book, and in the Corporate Directory. Searching for contacts 1. From the Main pane, select the Search link. 2. Enter as much of the person’s name as you know. You must enter at least one character. The search finds first and last name matches. As you enter characters, contacts from the local address book and Business Contacts appear.
Advanced features Changing your presence status 1. From the Main pane, select Options, My Status. 2. Select a Presence status from the list. 3. Select Options, Update Presence from the menu. Your presence status is updated for your mobility-enabled contacts. Handling your custom message You can configure and clear a custom message. Changing your custom message 1. From the Main pane, select Options, My Status. 2. Select Set message. 3. In the field that appears, enter the message. 4. Click OK.
Advanced features Viewing the presence status of your contacts 1. From the Main pane, select Business Contacts link. The Business Contacts pane appears. The pane displays a list of contacts. Check the presence of a contact, or of all contacts in the list. If you fail to receive a response, the contact that you are checking may not be mobility-enabled on the system. 2. To check the status of a contact or to configure an alert for a contact, select a contact from the list. 3.
Advanced features Using the Mid-Call Features While you are engaged in a voice call, you can use the following voice call telephony features: • Call hold and retrieve: Place the current call on hold, then resume it. • Call transfer: Transfer the call to another party. • Swap: Call another party while you are in an established two-party call. • Conference call: Hold an impromptu three-way conference. • Speaker mode: Switch call audio from the ear piece to the system speaker.
Advanced features Supervised transferring a call 1. While in a call, select Options, Hold. The call is placed on hold. 2. Dial the number of the other party. OR Select the number from the Phone, Search, or Business Contacts panes. 3. Press the green call button. OR Select Options, Call . 4. After the second party answers, select Options, Transfer. CAUTION Do not press the red End key to transfer a call. The call will be dropped.
Advanced features Speaker mode To switch from the ear piece speaker to the system speaker: • While a call is connected, select Options, Turn on Loudspeaker. To switch from the system speaker to the ear piece speaker: • While a call is connected, select Options, Turn off Loudspeaker. Handoff Device handoff requires a Handoff key on your desktop telephone. If you do not have this key configured, contact your system administrator.
Advanced features Clearing the IM history Clear the record of your most recent messages (up to 20 entries) from the Instant Message pane. Clearing the IM history 1. From the Instant Message pane menu, select Options, End Conversation. The IM/Call History portion of the pane is cleared and the messages are permanently deleted. Receiving instant messages When you receive an instant message, you receive an audible tone and a visual alert. • The audible tone is controlled by the device.
Advanced features Table 12: Instant Message alerts Avaya 3100 MC - Client configuration New IM Alert enabled in personal preferences Current pane Audible tone Visual alert IM pane Yes, if tone notification is enabled on the device. If someone sends you a message while you are typing them a message, their message is added to the IM pane. If anyone else sends you a message, Received New appears on the IM pane. Any other pane Yes, if tone notification is enabled on the device.
Advanced features Viewing missed calls The Main pane displays the missed call icon if you have missed a call. Viewing missed calls 1. From the Main pane, select the Phone icon. The Recent preview pane displays up to 20 contacts that you recently communicated with. Selecting the Phone icon clears the missed call indicator. 2. Optionally, select an entry and select a menu command such as Options, Call. Viewing recent call details 1. From the Main pane, select the Phone icon. 2.
Advanced features Calling the voice mail system 1. From the Main pane, select the Voice Mail icon. 2. Select the Call Voice Mail soft key to set up a call to your voice mail box. 3. When prompted, enter your voice mail mailbox number (if necessary) and password using the Nokia telephone application. Note 1: You must use the Nokia telephone application to generate DTMF tones.
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Acronyms Acronyms Table 13 lists the acronyms used in this guide.
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Quick reference Quick reference You can print this chapter to carry for quick reference. Getting started with the Avaya 3100 Mobile Communicator - Client for Nokia The Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia provides enterprise collaboration functionality to a supported mobile device using a data (Internet) connection over the cellular and WiFi network.
Quick reference Receiving a call Declining an incoming call with the Avaya 3100 MC - Client for Nokia with Show Client Alert configured: Press the red hang-up button or select Reject. The call forwards to voice mail. Placing calls by dialing Call by dialing: 1. Select the Phone pane. 2. Enter the number to be dialed. From the menu, press the green Call button or select Options, Call. Calling an emergency number 1. Ensure that the cellular network connection is active. 2.
Quick reference Logs The MCC 3100 for Nokia retains a record of your recent communication sessions. View an abbreviated list of log events on the Main pane. Viewing entries on the Main pane: 1. From the Main MCC 3100 pane, select the Phone icon. OR Select an entry and select a menu command such as Options, Call The Recent preview pane displays up to 20 contacts with whom you recently communicated.
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