User Guide

Troubleshooting
Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 77
Troubleshooting
This section contains the following topics:
• “Data connection between Avaya 3100 MC - Client for Windows Mobile and Avaya 3100 MC
Gateway” on page 77
Data connection between Avaya 3100 MC - Client for
Windows Mobile and Avaya 3100 MC Gateway
To verify that the data connection between Avaya 3100 MC - Client for Windows Mobile and Avaya 3100
Mobile Communicator Gateway is established:
1. Ping the Avaya 3100 Mobile Communicator Gateway from the PC to verify data connectivity of the PC
to the Avaya 3100 Mobile Communicator Gateway.
2. Connect the mobile device to the computer with a USB cable.
3. Start Microsoft ActiveSync on the computer.
Figure 26: ActiveSync
4. On the mobile device, select Start, Internet Explorer.
5. Browse to http://<IP address or host name of Avaya 3100 Mobile Communicator Gateway>:8282/
adminserver. See Figure 27 "Avaya 3100 Mobile Communicator Gatewaysplash screen" on
page 78.
This demonstrates (using non-Avaya software) that the mobile device has established an IP
connection to the PC and that it can make an IP connection to the Avaya 3100 Mobile Communicator
Gateway.