Avaya 3100 Mobile Communicator Fundamentals Release: 3.1 Document Revision: 02.03 NN42030-109 .
Avaya 3100 Mobile Communicator Release: 3.1 Publication: NN42030-109 Document release date: 15 July 2010 © 2008-2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
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. Contents New in this release 7 Features 7 Administration enhancements 7 Client and Web User Interface (UI) enhancements Other changes 9 8 Overview 11 Avaya 3100 Mobile Communicator overview 13 Avaya 3100 Mobile Communicator product 13 Avaya 3100 Mobile Communicator architecture 14 Avaya 3100 Mobile Communicator features 15 Avaya 3100 Mobile Communicator - Clients 17 Avaya 3100 MC - Client overview 17 Avaya 3100 MC - Client for BlackBerry 18 Avaya 3100 MC - Client for Nokia 18 Avaya 3100 MC
Certificates 28 Other components LDAP server 31 31 Documentation roadmap 33 Technical documentation changes 33 New technical documents 33 Retired technical documents 34 Restructured technical documents 34 Roadmap 34 Avaya 3100 Mobile Communicator documentation packaging 34 Text conventions 37 Bold Courier text 37 Bold Helvetica text 37 Plain Courier text 37 Special messages 37 Modular, task-based information 38 Work flows and task flows 39 Avaya 3100 Mobile Communicator communication call flows 41
. New in this release The following sections detail what’s new in Avaya 3100 Mobile Communicator Fundamentals (NN42030-109) in Avaya 3100 Mobile Communicator (Avaya 3100 MC) for Release 3.1. • • "Features" (page 7) "Other changes" (page 9) Features See the following sections for information about feature changes. • • "Administration enhancements" (page 7) "Client and Web User Interface (UI) enhancements" (page 8) Administration enhancements Avaya 3100 Mobile Communicator Release 3.
New in this release Client and Web User Interface (UI) enhancements The Avaya 3100 Mobile Communicator Client (Avaya 3100 MC - Client) for BlackBerry, Avaya 3100 Mobile Communicator - Client for Nokia, Avaya 3100 Mobile Communicator Client for Windows Mobile, and the Avaya 3100 Mobile Communicator-Web UI (Avaya 3100 MC - Web UI) contain the following enhancements: • Rapid Call Delivery: The Call Screening Enabled parameter controls call delivery.
Other changes 9 The Avaya 3100 MC - Client for Nokia user interface contains the following enhancements: • • updated graphical user interface support for the Native Call Intercept feature The Avaya 3100 MC - Client for BlackBerry and Avaya 3100 MC - Client for Windows Mobile user interfaces contain the following enhancements: • when the administrator installs localized prompts on the Avaya 3100 Mobile Communicator Gateway, the clients that are configured to use the local language hear the prompts in
New in this release Revision history July 2010 Standard 02.03. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Updated Table 2 "Supported devices" (page 19)and added "Avaya 3100 MC - Client for iPhone" (page 19). November 2009 Standard 02.02. This document is issued to support Avaya 3100 Mobile Communicator Release 3.1. Updated Table 2 "Supported devices" (page 19). October 2009 Standard 02.01.
. Overview This document describes the Avaya 3100 Mobile Communicator (Avaya 3100 MC) product.
Overview Avaya 3100 Mobile Communicator Fundamentals NN42030-109 02.03 15 July 2010 .
. Avaya 3100 Mobile Communicator overview This section gives an overview of the Avaya 3100 Mobile Communicator product and architecture.
Avaya 3100 Mobile Communicator overview Avaya 3100 Mobile Communicator architecture The following diagram shows the Avaya 3100 Mobile Communicator network architecture.
Avaya 3100 Mobile Communicator features Avaya 3100 Mobile Communicator features The following table lists the features available in Avaya 3100 Mobile Communicator.
Avaya 3100 Mobile Communicator overview Table 1 Avaya 3100 Mobile Communicator features (cont’d.
. Avaya 3100 Mobile Communicator Clients Avaya 3100 Mobile Communicator (Avaya 3100 MC) provides software applications, called the Avaya Mobile Communicator Clients (Avaya 3100 MC - Client), which extend the Avaya 3100 Mobile Communicator functionality to the following devices: • • • • Research in Motion (RIM) BlackBerry • • "Avaya 3100 MC - Client overview" (page 17) Nokia Apple iPhone Handheld devices that support Microsoft Windows Mobile Version 5.0 (WM5) and Windows Mobile Version 6.0 (WM6).
Avaya 3100 Mobile Communicator - Clients For more information about the individual clients, see: • Avaya 3100 Mobile Communicator - Client for BlackBerry User Guide (NN42030-101) • Avaya 3100 Mobile Communicator - Client for Nokia User Guide (NN42030-102) • Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide (NN42030-107) • Avaya 3100 Mobile Communicator - Client for iPhone User Guide (NN42030-111) Avaya 3100 MC - Client for BlackBerry The Avaya 3100 MC - Client for BlackBerry
Avaya 3100 MC - Client hardware and software 19 Avaya 3100 MC - Client for iPhone The Avaya 3100 MC - Client for iPhone operates on an iPhone handheld device. With the client, calls that users make and receive with their iPhones appear to originate and terminate from a single number, usually their enterprise extension. The Avaya 3100 MC - Client for iPhone also supports instant messaging and presence. For supported modes, see the Avaya 3100 Mobile Communicator Product Bulletin at www.avaya.
Avaya 3100 Mobile Communicator - Clients Table 2 Supported devices (cont’d.) Device brand Model Operating system (OS) Avaya 3100 MC Rel 3.1 Avaya 3100 MC Rel 3.1 (SU2) BlackBerry 88xx RIM OS v4.1 and later S S BlackBerry 89xx (Curve) RIM OS v4.2.1 and later S S BlackBerry 9000 (Bold) RIM OS v4.6 S S BlackBerry 9200 (Curve) RIM OS v4.6 S S BlackBerry 9500 (Storm) RIM OS v4.7 S S BlackBerry 9550 (Storm 2) RIM OS v5.0 BlackBerry 9600 (Tour) RIM OS v4.
Avaya 3100 MC - Client hardware and software Table 2 Supported devices (cont’d.) Device brand Model Operating system (OS) Avaya 3100 MC Rel 3.1 Avaya 3100 MC Rel 3.1 (SU2) Nokia E71 Symbian v 9.2 S60 3rd Ed. FP1 S S Nokia E72 Symbian v 9.3 S60 3rd Ed. FP2 S S Nolia E75 Symbian v 9.3 S60 3rd Ed. FP2 S S Nokia E90 Symbian v 9.2 S60 3rd Ed. FP1 S S Nokia N95 Symbian v 9.2 S60 3rd Ed. FP1 S S Nokia N97 Symbian v 9.3 S60 5th Ed.
Avaya 3100 Mobile Communicator - Clients Avaya 3100 MC - Client software installation Avaya 3100 MC - Client software installs on the devices using one of the following methods: • Over the air download: The device downloads the software from a web page. • Computer download: The user downloads the software to a computer, connects the device to the computer, and downloads the software to the device. • Push download: For BlackBerry devices only, the BES can push the software to the device.
. Avaya 3100 Mobile Communicator Web UI The Avaya 3100 Mobile Communicator - Web UI (Avaya 3100 MC - Web UI) allows access to Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) features, using a web browser, as an alternative to using an installed client on a device. Avaya 3100 Mobile Communicator Web UI allows users to access and manage the following Avaya 3100 Mobile Communicator features: • Create a list of telephone numbers to which office calls can be simultaneously routed.
Avaya 3100 Mobile Communicator - Web UI • • • Conferencing Attendant features, including busy lamp field and barge-in Device handoff between office telephone and mobile telephone The Avaya 3100 Mobile Communicator Web UI supports any browser-equipped mobile device, including the latest models (not yet supported by the Avaya 3100 Mobile Communicator clients), legacy modules (no longer supported by the Avaya 3100 MC - Client), and mobile devices not targeted in the client portfolio.
. Avaya 3100 Mobile Communicator Gateway The Avaya 3100 Mobile Communicator Gateway interacts with the Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) application and Avaya 3100 Mobile Communicator - Web UI (Avaya 3100 MC - Web UI) on mobile devices, and the supporting communication server.
Avaya 3100 Mobile Communicator Gateway Avaya 3100 Mobile Communicator Gateway features The Avaya 3100 Mobile Communicator Gateway provides the Avaya 3100 Mobile Communicator Instant Conferencing feature.
Avaya 3100 Mobile Communicator Gateway installation and configuration 27 Table 3 Hardware components (cont’d.
Avaya 3100 Mobile Communicator Gateway • • • Enterprise Communications Server (ECS) Backup Avaya 3100 Mobile Communicator Gateway (if installed) Lightweight Directory Access Protocol (LDAP) Server For more information about Avaya 3100 Mobile Communicator Gateway installation, see Avaya 3100 Mobile Communicator Deployment Guide (NN42030-301).
Avaya 3100 Mobile Communicator Gateway administration and security 29 • Install the root or intermediate (or both as required by the CA) and signed certificates. • Distribute the CA root certificate. Some CAs, such as VeriSign or Entrust, charge a fee for their services. Others, such as CACert or RapidSSL, provide free or low-cost solutions. As an alternative to using a commercial CA, you can build your own.
Avaya 3100 Mobile Communicator Gateway Avaya 3100 Mobile Communicator Fundamentals NN42030-109 02.03 15 July 2010 .
. Other components This section documents other components in Avaya 3100 Mobile Communicator (Avaya 3100 MC). Navigation • "LDAP server" (page 31) LDAP server A Lightweight Directory Access Protocol (LDAP) server provides information for the Corporate Directory in the Avaya 3100 Mobile Communicator. Avaya 3100 Mobile Communicator Fundamentals NN42030-109 02.03 15 July 2010 .
Other components Avaya 3100 Mobile Communicator Fundamentals NN42030-109 02.03 15 July 2010 .
. Documentation roadmap This section provides an overview of all technical documentation available for Avaya 3100 Mobile Communicator (Avaya 3100 MC). Navigation • • • • "Technical documentation changes" (page 33) "Roadmap" (page 34) "Text conventions" (page 37) "Modular, task-based information" (page 38) Technical documentation changes This section identifies new, retired, and restructured technical documents for Avaya 3100 Mobile Communicator (Avaya 3100 MC).
Documentation roadmap Retired technical documents The following documents are retired in Avaya 3100 Mobile Communicator Release 3.1.
Roadmap 35 Table 4 Avaya 3100 Mobile Communicator documentation packaging Job function Avaya 3100 Mobile Communicator document Product fundamentals Avaya 3100 Mobile Communicator - Client for BlackBerry User Guide * (NN42030-101) Avaya 3100 Mobile Communicator - Client for Nokia User Guide * (NN42030-102) Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide * (NN42030-107) Avaya 3100 Mobile Communicator Fundamentals * (NN42030-109) Avaya 3100 Mobile Communicator - Client for iPhone User
Documentation roadmap Document title Description Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide (NN42030-107) This document describes installation, configuration, and user instructions for the Avaya 3100 MC - Client for Windows Mobile.
Text conventions 37 Document title Description Avaya 3100 Mobile Communicator Administration and Security (NN42030-600) This document describes how to manage and maintain the Avaya 3100 Mobile Communicator system configuration, data, and users. Fault and performance management Fault and performance management documentation enables you to manage faults and optimize the performance of the Avaya 3100 Mobile Communicator.
Documentation roadmap Attention: Use Attention instead of Note or Important to draw the user’s attention to key information that does not carry with it the risk of personal injury, death, system failure, service interruption, loss of data, damage to equipment, or electrostatic discharge.
Modular, task-based information 39 Work flows and task flows Task-based documentation emphasizes procedural information. Flowcharts provide the primary navigation to tasks and procedures whenever there is a required order and flow to the actions you must perform to complete a given job. Work flows and task flows are flowcharts that illustrate which tasks or procedures and decisions occur in an activity.
Documentation roadmap Figure 2 Work flows, task flows, and procedures in task-based documentation Avaya 3100 Mobile Communicator Fundamentals NN42030-109 02.03 15 July 2010 .
. Avaya 3100 Mobile Communicator communication call flows This chapter describes the call flows for typical communication scenarios between the various components of the Avaya 3100 Mobile Communicator (Avaya 3100 MC) and the communication server. These scenarios identify the messages that the components exchange.
Avaya 3100 Mobile Communicator communication call flows point in time, so the registered Avaya 3100 Mobile Communicator Gateway receives all related SIP traffic. Figure 3 Avaya 3100 Mobile Communicator Gateway registration process call flow Avaya 3100 Mobile Communicator Gateway client registration process Figure 4 "Client registration call flow" (page 43) shows the call flow for the Avaya 3100 Mobile Communicator Gateway client registration. • • All clients follows this process.
Avaya 3100 Mobile Communicator Gateway call termination process Figure 4 Client registration call flow Avaya 3100 Mobile Communicator Gateway call termination process Figure 5 "Avaya 3100 Mobile Communicator Gateway call termination process call flow" (page 44)shows the call flow of Avaya 3100 Mobile Communicator Gateway call termination process. Avaya 3100 Mobile Communicator Fundamentals NN42030-109 02.03 15 July 2010 .
Avaya 3100 Mobile Communicator communication call flows Figure 5 Avaya 3100 Mobile Communicator Gateway call termination process call flow Avaya 3100 Mobile Communicator Gateway call origination - Direct Dial call process Figure 6 "Avaya 3100 Mobile Communicator Gateway call origination Direct Dial call flow " (page 45) shows an example of a call flow for the Direct Dial process. A single mode client dials an IP telephone (extension 5200) using Direct Dial.
Avaya 3100 Mobile Communicator Gateway call origination - Call-me-First process Figure 6 Avaya 3100 Mobile Communicator Gateway call origination - Direct Dial call flow Avaya 3100 Mobile Communicator Gateway call origination Call-me-First process Figure 7 "Avaya 3100 Mobile Communicator Gateway call origination Call-me-First call flow " (page 46) shows an example of a Call-me-First call. The client starts a call between the device and the IP telephone (extension 5200).
Avaya 3100 Mobile Communicator communication call flows Figure 7 Avaya 3100 Mobile Communicator Gateway call origination - Call-me-First call flow Avaya 3100 Mobile Communicator Fundamentals NN42030-109 02.03 15 July 2010 .
. Terminology This chapter contains the Avaya 3100 Mobile Communicator (Avaya 3100 MC) terminology.
Terminology Abbreviation Definition OCS Microsoft Office Communications Server 2007 PCA Personal Call Assistant PSTN Public System Telephone Network PBX Private Branch Exchange RAM Random Access Memory RTC Real Time Collaboration SIP Session Initiation Protocol SMS Short Message Service SPS SIP Proxy Server UEXT Universal Extension UI User Interface URI Uniform Resource Identifier URL Uniform Resource Locator USB Universal Serial Bus VM Voice Mail VoWLAN Voice over WLAN
