4406D+, 4412D+. 4424D+, and 4424LD+ Telephones User’s Guide Back Panels: Programming and Feature Codes Displays Front Panels: Your Telephone Call Handling Using Features Programming and Feature Codes 555-710-127 Comcode 108493370 Issue 2 January 2000 To order additional 4460D+, 4412D+, 4424D+ and 4424LD+ Telephone User’s Guides, please call 800457-1235 Copyright 2000 Avaya Inc.
Your Telephone Line Buttons In this User Guide, fixed buttons on your telephone are indicated by a solid red background ( Spkr ). Buttons you label and program are represented by red letters on a white background ( CampOn ). Line buttons are buttons used to make or receive inside or outside calls. Line buttons are labeled differently depending on how your system is configured.
Your Telephone Using the Speakerphone To use the speakerphone, press Spkr . To mute, press Mute . The Speakerphone / Mute LED flashes continuously, indicating that the call has been muted. To return to normal operation, press Mute again. The Speaker / Mute LED returns to steady. Use the following guidelines to get the best performance from your speakerphone: Place your telephone at least one foot from any wall.
Your Telephone Tones Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed or used a feature incorrectly. Confirmation (double break in dial tone followed by steady tone) You used a feature correctly. Callback (5 short beeps) A line or pool you selected, or an extension you called, is busy and the system is putting your call into the callback queue.
Call Handling Make a Call To make an outside call: 1: Press the Line button. 2: Do one of the following: Press Spkr . Lift the handset. Use the headset. If required, dial the dial-out code, usually 9 . To make an inside call: 1: Press EXT . 2: Do one of the following: Press Spkr . Lift the handset. Use the headset. 3: Dial the extension. Answer a Call To answer an outside or inside call, do one of the following: Press Spkr . Lift the handset. Use the headset.
Call Handling Transfer a Call To transfer a call using the dialpad: 1: Press Trnsfr . The system puts the call on hold and selects an EXT button. 2: Dial the extension or outside number. To cancel or return to the call on hold, press the button next to the flashing Green Light . 3: Announce the call (optional). 4: Hang up. To transfer a call using one-touch manual transfer: 1: Press Trnsfr . 2: Press the programmed AutoDial button. 3: Announce the call (optional). 4: Hang up.
Call Handling Place a Call on Hold To place a call on hold: 1: Press the Hold button. 2: To retrieve the call (or conference) on hold, press the line button next to the fast-flashing Green Light (a call you put on hold) or the slow-flashing Green Light (a call put on hold at another extension). When a call is on hold, the telephone beeps once each minute appears on the display. and Make a Conference Call While connected to the first party: 1: Press Conf .
Using Features Use a Feature To use a feature, do one of the following: Press Feature and then select the feature from the display (not for the 4406D+ telephone). Press to move to the next screen of features. Press to return to the previous screen of features. Press Feature and then dial the feature code. Press the line button programmed with the feature. Program a Feature Button To program a Feature button: 1: Label a button as "Feature." 2: Press EXT . 3: Lift the handset.
Using Features Special Characters Features that dial numbers automatically may need special characters to allow for correct dialing or system response. Hold Inserts 1 5 second pause in the dial sequence. Consecutive pauses are allowed. P appears on the display. Conf Sends switchhook flash. Must be first entry in sequence. F appears on the display. # # Used to signal end of dialing sequence for Auto Dial buttons or to separate grouped digits. The ## appears on the display. Trnsfr Stop.
Programming and Feature Codes Call Handling Features Call Waiting When Call Waiting is turned on at an extension and you are already on a call, you hear one tone for inside calls or two tones for outside calls when a second call arrives at that extension. To turn on Call Waiting at your extension: lift the handset and 1 1 . press To turn off Call Waiting at your extension: lift the handset and 1 1 . press To pick up a Call Waiting call: hang up and the waiting call rings, or press Feature (or # )+ 8 7 .
Programming and Feature Codes Call Handling Features (continued) Paging There are two types of paging: Group, where you can broadcast an announcement through the speakerphones of telephones on extensions that are placed into paging groups. Loudspeaker, where you can broadcast an announcement over a loudspeaker connected to the system. Group Paging To broadcast an announcement to a paging group, lift the handset and dial the extension of the paging group.
Programming and Feature Codes Call Handling Features (continued) Pickup Pickup allows you to answer calls that are ringing, parked, or on hold anywhere in the system. There are two types of Pickup: Individual and Group. Use Individual Pickup to pick up a call for one specific extension. Use Group Pickup to answer calls ringing at extensions in your Pickup group. Individual Pickup There are three types of Individual Pickup: General, Extension, and Line. Use Extension to pick up a parked call.
Programming and Feature Codes Covering Calls Features Coverage Coverage allows a call ringing at one extension (a sender) to ring at another extension (a receiver) at the same time, and to be answered at either extension. There are two types of Coverage: Individual and Group. Individual Coverage can be Primary or Secondary Coverage.
Programming and Feature Codes Covering Calls Features (continued) Direct Voice Direct Voice Mail allows you to place or transfer a call directly to another person s voice mail without ringing that person s Mail telephone. To use with the feature code: Feature (or # )+ 5 extension number (or Auto Dial ). Follow Me 6 + To program onto a button: EXT + lift handset + # 0 0 5 6 + + DVM + # 0 0 . Use Follow Me to have calls arriving at your extension sent to another extension where you are working.
Programming and Feature Codes Covering Calls Features (continued) You can cancel Follow Me and Forward from the sending or Canceling receiving telephone. Follow Me and Forward If you forward your calls to an outside number, you can cancel from your extension or from a remote location by using Remote Access. Check with your System Manager. To cancel from the sending telephone: Feature (or # ) + 3 3 + your extension.
Programming and Feature Codes Dialing Features (continued) Auto Dial Use Auto Dial buttons for one-touch dialing of frequently called telephone numbers. You can program two types of Auto Dial buttons: Inside and Outside. On the 4406D+ telephone, use Personal Speed Dial instead of Auto Dial buttons. To program an Inside Auto Dial button: EXT + lift handset + 2 2 + the extension number. # 0 0 + AutoDial + To program an Outside Auto Dial button: EXT + lift handset + 2 1 + the number.
Programming and Feature Codes Directory and Speed Dialing Features (continued) Personal Directory If you have a 4424LD+ telephone, you can create your own personalized list of names. To add listings: Menu + Directory + Personal Dir + Enter New + Type up to an 11-character name (Select A-F from the display and letters G-Z are shown under the faceplate of your telephone) + Enter + Enter the number using the dialpad + Enter + Respond to the number display prompt + Enter + Exit .
Programming and Feature Codes Directory and Speed Dialing Features (continued) Personal Speed Dial Use Personal Speed Dial on a 4406D+ telephone to program up to 24 numbers that can be dialed by using a two-digit code. To prevent the loss of programming on your buttons, do not use Personal Speed Dial on a 4412D+, 4424D+, or 4424LD+ telephone.
Programming and Feature Codes Language Features Language Choice You can change the language on your display screen to English, Canadian French, or Latin American Spanish. To change the language for your display: 1: Press the programmed Feature button. 2: Dial one of the following: For English: 7 9 0 . For Canadian French: 7 9 1. For Latin American Spanish: 7 9 2 . Privacy Functions Do Not Disturb Do Not Disturb prevents calls from ringing and prevents paging over a speakerphone.
Programming and Feature Codes Programming Functions Inspect Inspect allows you to see information about an incoming call that is ringing, alerting, or on hold or to see what is programmed on a button. To use the Inspect feature, you press the programmed Inspect button and then the line button for the incoming call. To program an Inspect button: EXT + lift handset + # 0 0 + Inspect + 7 7 8 + # 0 0 .
Programming and Feature Codes Scheduling Features Posted Message (continued) To use the Posted Message feature: For 4412D+, 4424D+, or 4424LD+ telephones: To post a message: Menu + Posted Msg (Post) + Select the message from the display. To cancel a posted message: Menu + Posted Msg (Post) + Cancel + Exit . For 4406D+ telephones: To use posted messages, you must program a Posted Message button. Posted Message should be programmed on a button with LEDs.
Displays Display Feature names appear differently on the multiline 4400-Series Appearances telephones, depending on whether the display is a 2-line display (4406D+, 4412D+, and 4424D+ telephones) or a 7-line display (4424LD+ telephone).
Displays 4406D+ 4406D+ Display The 4406D+ telephone’s 2-line by 16-character display is used primarily for visual feedback. You cannot select features by using the 4406D+ display, but you can enter a feature code after pressing Feature or # . 4412D+ and 4424D+ 4412D+ and 4424D+ Displays 2-line by 24-character. Menu Takes you to MENU MODE screen (see figure). button Takes you to next screen. button Takes you to previous screen. Exit Takes you to Home screen showing date and time.
Displays 4424LD+ 4424LD+ Display 7-line by 24-character. Menu Takes you to MENU MODE screen (see figure below). button Takes you to next screen. button Takes you to previous screen. Takes you to Home screen showing date and Exit time. Ten softkeys Use to select items from display. Exit Menu When you press Feature , a screen like the following appears with features to be selected.