4600 Series IP Telephone Release 2.2 Installation Guide 555-233-128 Issue 2.
Copyright 2005, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Document Organization . . . . . . . Change History . . . . . . . . . Terms Used in This Guide. . . . Conventions Used in This Guide Symbolic Conventions . . . Typographic Conventions. . . . . . . . 6 6 7 8 8 8 Online Documentation. . .
Contents Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Visual/Audible Alerting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Manually Setting the DHCP Client Hardware Address . . . . . . . . . . . . . . . 59 Setting L2Q Tagging Control (4601 Only) . . . .
Chapter 1: Introduction About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones. The 4600 Series IP Telephone product line is a supplement to Avaya’s DEFINITY®/ MultiVantage™ IP Solutions platform. Note: Note: Unless otherwise indicated, references in this document to the DEFINITY® servers also refer to MultiVantage™ media servers.
Introduction Document Organization The guide contains the following sections: Chapter 1: Introduction Provides an overview of the 4600 Series IP Telephone Installation Guide. Chapter 2: 4600 Series IP Telephone Installation Describes the equipment and resources required to properly install and operate the 4600 Series IP Telephones. Provides instructions on installing the telephones out of the box.
Document Organization Issue 2.0 This version of the document, revised and issued in December, 2003, supports through Avaya Communication Manager Release 2.0. This version also supports the addition of the 4610SW and 4620SW IP Telephones, and the 4690 IP Conference Telephone to the 4600 Series IP Telephone product line. Issue 2.1 This version of this document was revised and issued in July, 2004. This version supports through Avaya Communication Manager Release 2.1.
Introduction Conventions Used in This Guide This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. This information is not required to run your system. ! CAUTION: CAUTION: This symbol emphasizes possible harm to software, possible loss of data, or possible service interruptions.
Related Documents Related Documents ● DEFINITY Documentation Release 8.4 This document describes how to administer a DEFINITY switch with Release 8.4 software. ● DEFINITY Documentation Release 9 This document describes how to administer a DEFINITY switch with Release 9 software. ● DEFINITY Documentation Release 10 This document describes how to administer a DEFINITY switch with Release 10 software. ● Avaya Communication Manager Software Documentation Release 1.
Introduction ● 4600 Series IP Telephone LAN Administrator Guide This document describes how to administer DHCP, TFTP, and other servers as appropriate for the 4600 Series IP Telephones. It also provides troubleshooting guidelines for the 4600 Series IP Telephones and for the DHCP and TFTP servers. The LAN Administrator Guide contains information on how to administer advanced applications for the 4610SW, 4620/4620SW/4621SW/4622SW/4625SW, and 4630/ 4630SW IP Telephones.
Customer Support ● 4601/4602/4602SW IP Telephone Stand Instructions This document provides information on how to desk- or wall-mount a 4601 or 4602/4602SW IP Telephone. ● 4610SW IP Telephone Stand Instructions This document provides information on how to desk- or wall-mount a 4610SW IP Telephone. ● Wall Mount Instructions for the 4620/4620SW/4621SW IP Telephone This document provides information on how to mount a 4620/4620SW/4621SW IP Telephone on a wall.
Introduction 12 4600 Series IP Telephone Release 2.
Chapter 2: 4600 Series IP Telephone Installation Introduction The 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing DEFINITY®/MultiVantage™ IP Solutions platform. The 4600 Series IP Telephones support DHCP and TFTP over IPv4/UDP which enhance the administration and servicing of the phones. These phones use DHCP to obtain dynamic IP addresses and TFTP or HTTP to download new software versions for the phones.
4600 Series IP Telephone Installation IP Telephone Models There are fifteen telephone set models defined in the 4600 Series IP Telephone family: ● 4601 IP Telephone ● 4612 IP Telephone ● 4624 IP Telephone ● 4602 IP Telephone ● 4620 IP Telephone ● 4625SW IP Telephone ● 4602SW IP Telephone ● 4620SW IP Telephone ● 4630 IP Telephone ● 4606 IP Telephone ● 4621SW IP Telephone ● 4630SW IP Telephone ● 4610SW IP Telephone ● 4622SW IP Telephone ● 4690 IP Conference Telephone Telephone m
Pre-Installation Checklist Pre-Installation Checklist Before plugging in the 4600 Series IP Telephone, verify that all the following requirements are met. Failure to do so prevents the telephone from working and can have a negative impact on the network. Print copies of this checklist for each server and IP telephone. Requirements to Verify about the Network 1. The Avaya Media Server is administered for IP telephones and has software for Release 8.4 or later. Avaya Communication Manager Release 1.
4600 Series IP Telephone Installation ! CAUTION: Using IP telephones on R8.4 or R9 requires extreme caution. You would be downgrading the telephones to these very old releases. Downgrading any Avaya IP Telephone other than the 4612 or 4624 to these old releases has not been tested and might damage the telephone. See Downgrading Avaya IP Telephones on page 31 for instructions on how to downgrade the software for Avaya IP Telephones.
Pre-Installation Checklist Requirements to Verify for Each IP Telephone Note: 10. You have an extension number and an Avaya Communication Manager security code (password) for each IP telephone. 11. A Category 5e LAN jack is available at each phone site. 12. Electrical power is provided to each telephone by a Telephone Power Module (DC power jack) (must be ordered separately).
4600 Series IP Telephone Installation Assembling the 4600 Series IP Telephone ! CAUTION: CAUTION: Be careful to use the correct jack when plugging in the telephone. The jacks are located on the back of the telephone housing and are flanked by icons to represent their correct use. Powering the 4600 IP Telephone There are two options for powering the 4601/4602/4602SW/4606/4610SW/4612/4620/4620SW/ 4621SW/4622SW/4624/4625SW/4630SW IP Telephones, and only one way to power the 4630 IP Telephone.
Assembling the 4600 Series IP Telephone Figure 1 through Figure 6 provide illustrations to connect cords to jacks on 4600 IP Series Telephones. See the chart below to determine the applicable illustration. Use the illustrations and associated procedures as appropriate for telephone assembly.
4600 Series IP Telephone Installation Figure 1: Connection Jacks on a 4601/4602/4602SW/4606/4612/4624 IP Telephone DC See Note = optional facultatif optionale opcional (DSS 4624) 20 4600 Series IP Telephone Release 2.
Assembling the 4600 Series IP Telephone 1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the other end into the handset. 2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and g the other end into the secondary Ethernet jack on the 4600 Series IP Telephone, if appropriate. Note: Note: The 4602SW has PC and LAN jacks reversed from this picture.
4600 Series IP Telephone Installation Figure 2: Connection Jacks on a 4620/4620SW/4621SW/4622SW/4625SW IP Telephone Option A 1151B Note: = optional facultatif optionale opcional 22 4600 Series IP Telephone Release 2.2 Installation Guide Note: The 4622SW does not have a handset, but instead can support a second headset.
Assembling the 4600 Series IP Telephone Figure 3: Connection Jacks on a 4620/4620SW/4621SW/4622SW/4625SW IP Telephone Option B Note: = optional facultatif optionale opcional Note: The 4622SW does not have a handset, but instead can support a second headset. Issue 2.
4600 Series IP Telephone Installation Figure 4: Connection Jacks on a 4630/4630SW IP Telephone DC = optional facultatif optionale opcional 24 4600 Series IP Telephone Release 2.
Assembling the 4600 Series IP Telephone Figure 5: Connection Jacks on a 4610SW IP Telephone Issue 2.
4600 Series IP Telephone Installation Figure 6: Connection Jacks on a 4690 IP Conference Telephone DC = optional facultatif optionale opcional 26 4600 Series IP Telephone Release 2.
Dynamic Addressing Process Dynamic Addressing Process Note: Note: Before starting this process, you must have an extension number for the IP telephone and the Avaya Communication Manager security code (password) for that extension. The following description of the process of installing the IP telephones assumes that the process is executed successfully. Only an initial out of the box installation is described.
4600 Series IP Telephone Installation 2. The IP telephone sends a request to the DHCP server and invokes the DHCP process. One of the following messages display: DHCP: s secs # to program DHCP: s secs VLAN ID = n DHCP: s secs where s is the number of seconds that have elapsed since DHCP was invoked. The message on the left appears if 802.1Q tagging is off and access to local programming procedures is not disabled or restricted. (See Chapter 3: Local Administrative Options for specifics.
Dynamic Addressing Process 5. The IP telephone connects to the TFTP or HTTP server and looks for an upgrade script file. During TFTP or HTTP processing for the 4601 IP Telephone, both Call Appearance Line indicators flash continuously 500 milliseconds on, 500 milliseconds off while all other LEDs remain lit. If the appropriate information cannot be discerned or is missing, both of the 4601’s Call Appearance Line indicators flutter 50 milliseconds on, 50 milliseconds off three times.
4600 Series IP Telephone Installation 10. The phone contacts the Avaya Media Server and attempts to log in. All IP telephones except the 4601 display the following prompt for an extension: Extension=nnnnnn #=OK NEW=_ The 4601 IP Telephone indicates the server is waiting for an extension entry by flashing the Message Waiting Indicators 500 milliseconds on, 500 milliseconds off. The Message Waiting indicators are located at the top of the phone and the Message button LED on the left middle of the faceplate.
Downgrading Avaya IP Telephones Downgrading Avaya IP Telephones ! Important: Important: We strongly recommend that you upgrade DEFINITY to the latest release rather than take the extreme steps in this section. There is no reason currently known to downgrade any Avaya IP Telephone except to install a 4612 or 4624 IP Telephone on a DEFINITY switch with a release prior to R9.5. ! CAUTION: CAUTION: Never attempt to downgrade an Avaya 4630 IP Telephone with a release earlier than R1.8. Create a TFTP server.
4600 Series IP Telephone Installation 32 4600 Series IP Telephone Release 2.
Chapter 3: Local Administrative Options Introduction After you have successfully installed an IP telephone, you might be instructed to administer one of the options described in this chapter. Note: Note: You can modify the settings file to set parameters for IP telephones that download their upgrade script and application files from the same TFTP server. See the section on “4600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide.
Local Administrative Options ! CAUTION: CAUTION: Perform these procedures only if instructed to do so by the system or LAN administrator. Static administration of these options causes upgrades to work differently than if they are administered dynamically. Values assigned to options in static administration are not changed by upgrade scripts.
Entering Data for Administrative Options 5.
Local Administrative Options Entering Data for the 4601 IP Telephone Because the 4601 IP Telephone has no display, its LEDs indicate: ● when data entry is required, ● whether processing is taking place, prohibiting data entry, and ● confirmation that a process or procedure is complete. 1. Invoke all local procedures by pressing the Hold button, up to 7 numeric dial pad buttons, and the # button. A 6-second timeout is in effect between button presses after pressing the Hold button.
About Local Administrative Procedures If Then (continued) In certain procedures, for example, SSON or to display the extension number, a value already exists and you press the # button to indicate you either want to enter a new value or have the current value displayed The Message Waiting indicator at the top of the phone and the Message button’s LED on the faceplate are lit but not flashing.
Local Administrative Options Local Programming Option Code See Group Identifier (Release 2.
Pre-Installation Checklist for Static Addressing Pre-Installation Checklist for Static Addressing Before performing static addressing, verify that all the requirements listed in the Requirements to Verify about the Network section of the Pre-Installation Checklist are met. You do not have to consider item 4. on page 16, as it refers to the DHCP server. In addition, you must have the values for the following parameters. Failure to do so can cause data entry errors that prevent the telephone from working.
Local Administrative Options Note: Note: The displays on the 4602, 4602SW, 4610SW, 4612, 4620, 4620SW, 4621SW, 4622SW, 4624, 4625SW, 4630, 4630SW, and 4690 IP Telephones accommodate 24 characters per line. The display on the 4606 Telephone accommodates 16 characters per line. Here and in the procedures that follow, the example on the left shows the 4602, 4602SW, 4610SW, 4612, 4620, 4620SW, 4621SW, 4622SW, 4624, 4625SW, 4630, 4630SW, and 4690 Telephones’ display.
Static Addressing Installation 3. Enter the Gatekeeper IP address followed by the # button. The following message displays: CallSvPort=nnnnn New=_ where nnnnn is the value of the Management Complex (media server/gatekeeper) transport-layer port number, a value between 0 and 65535. 4. Enter the appropriate value for the Port Number followed by the # button. The following message displays: Router=nnn.nnn.nnn.nnn New=_ or nnn.nnn.nnn.nnn Router=_ where nnn.nnn.nnn.
Local Administrative Options 9. Press the # button to continue the procedure without changing the displayed status of 802.1Q The following text displays left-justified at the top of the display: VLAN ID=dddd New=_ where dddd is the value of the 802.1 VLAN ID. 10. Enter a valid value between 0 and 4094 for the new value of the 802.1 VLAN ID. The following message displays: VLAN test=ddd New=_ where ddd is the value of the DHCPOFFER wait period. 11.
QoS Option Setting QoS Option Setting Use the following procedure to set Quality of Service (QoS) options. Note: Note: The 4601 IP Telephone does not support QoS Option Setting. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 7 6 7 # (Mute Q O S #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons.
Local Administrative Options 4. Enter a valid value between 0 and 63 for the new value of the Differential Services audio parameter. The following text displays left-justified at the top of the display: L3 signaling=dd New=_ where dd is the value of the Differential Services signaling parameter. 5. Enter a valid value between 0 and 63 for the new value of the Differential Services signaling parameter.
Interface Control Interface Control Use the following procedure to set or change the interface control value. Note: Note: The 4601, 4602, and 4690 Telephones do not have Ethernet PC interfaces, so this procedure does not apply to those phones. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 4 6 8 # (Mute I N T #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons.
Local Administrative Options 3. To change the PHY1 value, press *. Depending on the current value, the next sequential valid PHY1 value is selected and displayed as the status. For example, if the current value is 10Mbps HDX (2), pressing * changes the value to 3 (10Mbps FDX). If the current value is 100Mbps FDX (5), pressing * changes the value to 1 (auto).
Interface Control 6. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays. New value being saved The new values are saved and a restart occurs automatically. The user interface is restored to its previous state. 7.
Local Administrative Options Group Identifier Use the following procedure to set or change the Group Identifier. Note: Note: Perform this procedure only if the LAN Administrator instructs you to do so. The 4601 IP Telephone does not support the Group Identifier. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 4 7 6 8 7 (Mute G R O U P) Note: Note: Press the Mute button momentarily.
Computer-Telephony Integration (CTI) Enable/Disable Computer-Telephony Integration (CTI) Enable/Disable Use the following procedure to enable or disable the CTI interface. Note: Note: The default for the CTI interface is enabled. The 4601, 4602, 4602SW, and 4690 do not support the CTI interface. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 2 8 4 # (Mute C T I #) Note: Note: Press the Mute button momentarily.
Local Administrative Options 4. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays. New value being saved The new values are saved, and the user interface is restored to its previous state. Site-Specific Option Number Setting ! CAUTION: CAUTION: Do not perform this procedure if you are using static addressing. Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this.
Reset System Values After the 4601 “displays” the current SSON, the Message Waiting indicator at the top of the phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected. 2. Enter a valid value between 128 and 255 for the SSON. The 4601 provides feedback as you enter each digit using both Call Appearance Line indicators.
Local Administrative Options Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected.
Restart the Telephone Restart the Telephone Use the following procedure to restart the telephone. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 7 3 7 3 8 # (Mute R E S E T #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button.
Local Administrative Options Signaling Protocol Identifier Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Note: Perform this procedure only if the LAN Administrator instructs you to do so. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 7 4 4 (Mute S I G) Note: Note: Press the Mute button momentarily.
Signaling Protocol Identifier 2. To change the SIG value, press *. Depending on the current value, the next sequential valid SIG value is selected and displayed as the protocol. For example, if the current value is SIP (2), pressing * changes the value to 0 (default). If the current value is H.323 (1), pressing * changes the value to 2 (SIP).
Local Administrative Options Self-Test Procedure For self-testing, use the following procedure: 1. To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of keys on the faceplate of the telephone: Mute 8 3 7 8 # (Mute T E S T #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicated Hold button.
Clear Procedure Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a telephone to its initial “clean slate” condition. This is usually done when passing a telephone to a new, dedicated user when the user’s L O G O F F option is not sufficient. For example, a new user is assigned the same extension, but requires different permissions than the previous user.
Local Administrative Options 3. Press the * button to terminate the procedure without clearing the values. Press the # button to clear all values to their initial default values. A confirmation tone sounds and the following text displays left-justified at the top of the display: Clearing values. The telephone is cleared to its “out of the box” state. Visual/Audible Alerting Procedure Use this procedure to set or change the Alerting mode. As of software Release 2.
Manually Setting the DHCP Client Hardware Address phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected. 2. To change the Alerting value, press *. Depending on the current value, the other value is selected and displayed. For example, if the current value is audible/visual (1), pressing * changes the value to 0 (audible only, the default).
Local Administrative Options All IP telephones except the 4601 display the following text left-justified at the top of the display: chaddr=ddd New= where ddd is the value of NVCHADDR, the system variable for the DHCP Client Hardware Address. Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line a’s indicator winks out the current NVCHADDR value 600 milliseconds on, 200 milliseconds off.
Setting L2Q Tagging Control (4601 Only) Setting L2Q Tagging Control (4601 Only) Use the following procedure to set the layer 2 (802.1Q) framing parameter manually for the 4601 IP Telephone only. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 8 2 4 # (Mute T A G #) Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. Pressing the Hold button instead of the Mute button also works.
Local Administrative Options 62 4600 Series IP Telephone Release 2.
Chapter 4: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN Administrator Guide. This chapter contains the following sections: ● Descriptions of error conditions and methods for resolving them. ● The use of the V I E W option to view system values.
Troubleshooting Guidelines ● Use the ADDR option to verify IP addresses. See Static Addressing Installation on page 39 for information. ● Use the QoS option to verify QoS parameters. See Chapter 3: Local Administrative Options. 3. If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, HTTP or Avaya Media Server), make a note of the last message displayed. Consult the system administrator. 4.
The View Administrative Option The View Administrative Option If you are using static addressing and encounter problems, use the following procedure to verify the current values of system parameters and file versions. Note: Note: Also use the ADDR option to view IP addresses. See Static Addressing Installation in Chapter 3: Local Administrative Options. The IP addresses might have been entered incorrectly. Verify whether you were provided with correct IP addresses.
Troubleshooting Guidelines Table 1: Parameter Values (continued) Name System Value Format PWB SN cccccccccccc cccccccc Printed Wiring Board (circuit board) Serial Number, up to 18 ASCII graphic characters. PWB comcode ccccccccc 9 ASCII numbered characters. MAC address 00:60:1D:hh:hh:hh Each octet of the MAC address displays as a pair of hexadecimal numbers. L2 tagging ccccccccc Up to 9 ASCII characters. VLAN ID cccc Up to 4 ASCII characters. Value is ID number or “none.” IP address nnn.
Error and Status Messages Error and Status Messages Note: Note: This section describes error and status messages only for those IP telephones having a display. For error and status messages related to installing a 4601 IP Telephone, see Troubleshooting the 4601 IP Telephone on page 71. The 4600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States.
Troubleshooting Guidelines Table 2: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution Discovering... CAUSE: The 46xx telephone is attempting to find a DHCP server. RESOLUTION: If this message appears for more than a few seconds, verify with the LAN Administrator that a DHCP server is appropriately administered on the network.
Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution Incompatible CAUSE: This release of DEFINITY does not support the current version of the IP telephone. RESOLUTION: Upgrade to the current version of Avaya Communication Manager software. IP Address in use by another CAUSE: The telephone has detected an IP address conflict. RESOLUTION: Verify administration to identify duplicate IP address(es).
Troubleshooting Guidelines Table 2: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution System busy CAUSE: Most likely, the number of IP endpoints on the PBX is already at maximum, Less likely, network resource is unavailable. RESOLUTION: The telephone was attempting to access a network resource (DHCP server, TFTP server, HTTP server, or the PBX) and was not successful. Check the resource being called upon for its availability.
Troubleshooting the 4601 IP Telephone Troubleshooting the 4601 IP Telephone Because the 4601 IP Telephone lacks a display, it uses its LEDs to indicate status and error situations. In Table 3, the Messages shown in the first column correspond to the equivalent conditions described in Table 2. Rather than displaying messages, the 4601 turns its LEDs on and off to indicate status or an error condition. LED indication is described in the second column of this table.
Troubleshooting Guidelines Table 3: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued) Message Visual Indication/Cause/Resolution IP Address in use by another VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance Line a, which is flashing. CAUSE: The telephone has detected an IP address conflict. RESOLUTION: DHCP restart is automatically initiated. No user action required. No Ethernet VISUAL INDICATION: No LEDs flash when phone is plugged in.
Troubleshooting the 4601 IP Telephone Table 3: Possible Error and Status Messages During Installation of the 4601 IP Telephone (continued) Message Visual Indication/Cause/Resolution Undefined Error VISUAL INDICATION: Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously (alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off) until either the “*” or “#” button is pressed.
Troubleshooting Guidelines 74 4600 Series IP Telephone Release 2.
Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: Note: The display messages shown in this appendix do not apply to the 4601 IP Telephone. Restart the Telephone Use the following procedure to restart the telephone. 1.
Restart Scenarios 3. Press the * key to terminate the procedure without restarting the telephone. Press the # key to restart the telephone.
Scenarios for the Restart Process 4. When control is passed to the software that was just loaded, the following messages display: Starting... Updating boot code... DO NOT UNPLUG THE PHONE! This message continues while the new boot code is being written into RAM. 5. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps.
Restart Scenarios 9. The script file is processed. The software determines that the telephone’s boot code file name (BOOTNAME) is not the latest version. APPNAME is set to the name of an application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. 10.
Scenarios for the Restart Process 15. While the entire flash memory is erased in preparation for rewriting the code, the following message displays: Clearing... n%, x secs where n is the percentage of memory erased and x is the number of elapsed seconds during erasing. 16. While the boot code is rewritten, the following message displays: Updating... n%, x secs where n is the percentage of boot code rewritten and x is the number of elapsed seconds during rewriting. 17.
Restart Scenarios 3. While either the application file if there is one or the boot code is uncompressed into RAM, the following message displays: Loading: 5 secs 4620_031225.app 4035 KB This message counts the seconds as the application file (4620_031225.app in this example) is being written into RAM. 4. When control is passed to the code in RAM, the following message displays: Starting... 5. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100.
Scenarios for the Restart Process 9. The script file is processed. The software determines that the name of the boot code file in the telephone (BOOTNAME) is not the latest version. APPNAME is set to the name of an application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. 10.
Restart Scenarios 3. While either the application file is uncompressed into RAM, the following message displays: Loading: 5 secs 4620_031225.app 4035 KB This message counts the seconds as the application file (4620_031225.app in this example) is being written into RAM. 4. When control is passed to the code in RAM, the following message displays: Starting... 5. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100.
Scenarios for the Restart Process 9. The script file is processed. The software determines that the name of the boot code file in the telephone (BOOTNAME) is the latest version, and the name of the application file in the telephone is the same as APPNAME. 10. System-specific registration with the Avaya media server is invoked. 11. Upon completion of registration, dial-tone is available on the telephone. Issue 2.
Restart Scenarios 84 4600 Series IP Telephone Release 2.
Index Index Numerical 4600 Series IP Telephone Assembling the . . . . . . . . . . . . . . . . . 18 Installation . . . . . . . . . . . . . . . . . . . 13 Models . . . . . . . . . . . . . . . . . . . . . 14 Powering the . . . . . . . . . . . . . . . . . . 18 Requirements . . . . . . . . . . . . . . . . . 17 Restart . . . . . . . . . . . . . . . . . . . . . 53 4600 Series IP Telephones Optional Items for . . . . . . . . . . . . . . . . 17 4601 IP Telephone Entering Data for . . . . . . . . . . . . . . . .
Index P T Parameter Values . . . . . . . . . . . . . . Power Interruption . . . . . . . . . . . . . . Powering the 4600 IP Telephone . . . . . . . Pre-Installation Checklist . . . . . . . . . . . Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . 65 64 18 15 39 Q QoS Option Setting . . . . . . . . . . . . . . . . 43 R Related Documents . . . . . . . . . . . . . . Requirements, for each IP Telephone . . . . . .
