4602/4602SW IP Telephone User Guide 555-233-780 Issue 3 April 2006
© 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Document Organization . . . . . . . . . . . . . . . . .
Contents Logging Off the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reinstating the Phone After a Logoff . . . . . . . . . . . . . . . . . . . . . . 17 18 Chapter 3: Telephone Management and Troubleshooting . . . . . . . . 19 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Personalizing Your Telephone's Ringing Pattern . . . . . . . . . .
About This Guide Overview This guide covers how to use your new 4602/4602SW IP Telephone. The 4602/4602SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement.
About This Guide Issue Date This document was issued for the first time in August, 2002. The document was revised for Version 1.7 in June, 2003, for Version 1.8 in November, 2003, and for Issue/Release 2.2 in April, 2005. The current release for this document covers software Release 2.4 and was issued in April, 2006. How to Use This Document This guide is organized to help you find topics in a logical manner.
Conventions Used Conventions Used This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions The word Note: precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a document, chapter, or section in this document containing additional information about a topic.
About This Guide 8 4602/4602SW IP Telephone User Guide
Chapter 1: Introducing Your 4602/4602SW IP Telephone Introduction This chapter introduces you to the layout of the 4602/4602SW IP Telephone. It provides a description for each functional button and other phone characteristics. The 4602/4602SW IP Telephone The 4602/4602SW IP Telephone has two Line (Call Appearance) buttons, ten dedicated Feature buttons, a 2-line by 24 character display area, and a one-way, listen-only Speaker.
Introducing Your 4602/4602SW IP Telephone Figure 1: 4602/4602SW IP Telephone 1 3 4 5 6 7 8 2 11 12 13 9 14 15 10 10 4602/4602SW IP Telephone User Guide
The 4602/4602SW IP Telephone Table 1: 4602/4602SW IP Telephone Button/Feature Descriptions Callout Number Button/ Feature Name Button/ Feature Description 1 Message Waiting Lamp When lit, indicates you have a message waiting on your voice messaging system. 2 Display The display screen has two lines of 24 characters each. During phone usage, the top line shows the name/phone number you are calling or the name/ phone number of the person calling you; while idle, it displays the current date and time.
Introducing Your 4602/4602SW IP Telephone Table 1: 4602/4602SW IP Telephone Button/Feature Descriptions (continued) Callout Number Button/ Feature Name Button/ Feature Description 5 Speaker LED Indicator Lights steadily when the listen-only, one-way Speaker is active. 6 Voice Message Button Accesses your Voice Messaging System. 7 Mute Turns off the active handset microphone, to prevent the other person from hearing you. 8 Mute LED Indicator Lights steadily when the handset is muted.
Chapter 2: Using Your 4602/4602SW IP Telephone Introduction This chapter covers making calls, receiving calls, and using call handling features. You can use call handling features when making a call or while a call is in progress. These features have dedicated phone buttons, such as Conference, Drop, Hold, Mute, Redial, Transfer and Speaker. This chapter also includes information on retrieving messages left in your voice mailbox. Making Calls To make a call: 1. Pick up the handset.
Using Your 4602/4602SW IP Telephone Receiving Calls When someone calls you, the Bell ( ) icon appears in the display as the phone rings. To receive the call, press the Line button for the incoming call, pick up the handset and talk. The Handset ( ) icon appears in the display to indicate an incoming call. Call Handling Features The features described in this section are available while calls are in progress.
Call Handling Features Hold The Hold feature puts a call on hold until you return to it. Placing a call on hold Press the Hold ( ) button. The icon on the current line changes to the Hold ( ) icon. Returning to the held call Press the Line button of the held call. The call is retrieved. Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. Use this feature to hold an off-line conversation at any time during a call.
Using Your 4602/4602SW IP Telephone Changing from the Speaker to the handset Pick up the handset and talk. The Speaker Indicator Light goes off. Turning the Speaker on during a call Press the Speaker ( ) button. The Speaker indicator next to the Speaker button lights. Both the Speaker and handset are now operational. You can hear the person on the other end of the call through the Speaker, but they cannot hear you. Turning the Speaker off during a call Lift the handset at any time.
Retrieving a Voice Mail Message 3. If you do not want to announce the call, press the Transfer ( ) button again. If you wish to wait for an answer, remain on the line, then press the Transfer ( ) button after announcing the call. A two-second display message indicates the transfer is complete. 4. Hang up your handset. Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox, the red Message Indicator at the top middle of the phone illuminates.
Using Your 4602/4602SW IP Telephone Reinstating the Phone After a Logoff To reinstall the phone after a logoff: 1. Using the dial pad, enter your Extension number, then press the pound key (#). The display prompts for entry of your password. 2. Using the dial pad, enter your Password, then press #. The 4602/4602SW is now ready for use.
Chapter 3: Telephone Management and Troubleshooting Introduction The 4600-Series IP Telephones are relatively trouble-free. This chapter provides helpful information for: ● Interpreting the different ringer tones you hear. ● Personalizing your phone’s ringing pattern. ● Interpreting the 4602/4602SW’s display symbols. ● Testing your telephone to be sure it is operating correctly.
Telephone Management and Troubleshooting Ringing Tones accompany an incoming call. Feedback Tones are those which you hear through the handset (receiver) or the Speaker. Ringing (Incoming) Tones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outside or the System Administrator. 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you placed.
Personalizing Your Telephone's Ringing Pattern Personalizing Your Telephone's Ringing Pattern The Select Ring feature lets you choose your own personalized ringing pattern from among eight different patterns. Selecting a personalized ringing pattern To select a personalized ringing pattern: 1. With the phone on-hook, press the Conference ( ) button. The current ringing pattern sounds and repeats every three seconds. 2. Continue to press (and then release) the Conference ( of the eight ring patterns.
Telephone Management and Troubleshooting Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. The chart below provides an overview of the icons you may see; check with your System Administrator to verify if the descriptions are accurate for your system. Icon Meaning No Icon Displayed Idle; indicates the line is available. Active; indicates the line is in use.
Basic Troubleshooting Chart Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after connecting it the first time Unless your System Administrator has already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP Address and any special features programmed by your System Administrator from the server to which it is connected.
Telephone Management and Troubleshooting Problem/Symptom Suggested Solution (continued) Audio quality is poor, specifically, you hear an echo while using a handset or static, sudden silences (gaps in speech), clipped or garbled speech, etc. Various potential network problems may be causing the problem. Contact your LAN Administrator with as complete a description of the problem as possible. No dial tone Make sure both the handset and line cords into the phone are securely connected.
Resetting and Power Cycling the IP Telephone Resetting and Power Cycling the IP Telephone Reset your IP telephone when other Troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. ! CAUTION: CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem. Power-cycling may cause stored information such as options and settings to be lost.
Telephone Management and Troubleshooting Power cycling the phone Use the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The phone connection is re-established. 2. If power-cycling does not correct the problem, your System Administrator can perform a more severe power cycle routine by unplugging both the phone and the Ethernet cables.
Index Index Numerical 4602/4602SW IP Telephone About the . . . . . . . . . Button/Feature Descriptions . Illustration . . . . . . . . . Introduction . . . . . . . . Using . . . . . . . . . . . I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 .11 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 D . . . . . . . . . . . . . . . . . . . . . . . . . 22 10 .9 .6 L M Call Handling Features . . . . . . . . .
Index S Sending a call to another telephone . Speaker . . . . . . . . . . . . . . Speaker feature . . . . . . . . . . Speaker LED Indicator . . . . . . . Speaker, Ending a call while active . Speaker, Turning off during a call . . Speaker, Turning on during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Management and Troubleshooting Testing the telephone's lights and display . . Testing Your Phone . . . . . . .
