4620SW/4621SW SIP IP Telephone Release 2.2 User Guide 16-300474 Issue 2.
Copyright 2005, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
Part 68: Answer-Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when: • answered by the called station, • answered by the attendant, or • routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Document Organization . . . . Conventions Used . . . .
Contents Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 31 32 Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Logging Off the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging On to the Telephone . . . . . . . . . . . . . .
Contents Entering Text on Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Dialpad to Enter Characters . . . . . . . . . . . . . . . . . . . . . . 54 55 Adding a Speed Dial Button for a Web Site Telephone Number or URI . . . . . . 56 Chapter 6: 4620SW/4621SW SIP IP Telephone Options. . . . . . . . . . 59 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Accessing the Options Main Menus . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 7: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 81 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Headsets for 4600 Series SIP IP Telephones. . . . . . . . . . . . . . . . . . . . . 81 Handsets for 4600 Series SIP IP Telephones . . . . . . . . . . . . . . . . . . . . 82 Chapter 8: Telephone Management and Troubleshooting . . . . . . . . 83 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Guide Overview This guide covers how to use your new 4620SW/4621SW SIP IP Telephone. The 4620SW/ 4621SW is simple to use while offering the latest advances in telephony systems. Session Initiation Protocol (SIP) Internet Protocol (IP) telephones obtain their operational characteristics from the telephone unit itself, and from your central telephone server. Updates and new features download to your telephone without the need for telephone replacement.
About This Guide Document Organization This guide contains the following chapters: Chapter 1: Introducing Your 4620SW/4621SW SIP IP Telephone Describes each element on the face of the telephone. Also covers telephone navigation, applications, and features. Chapter 2: Using Your 4620SW/4621SW SIP IP Telephone Covers all call-related information.
Related Documentation Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a section or subsection in this document containing additional information about a topic. “Document” Italic type enclosed in quotes indicates a reference to a specific chapter/section of an external document.
About This Guide 12 4620SW/4621SW SIP IP Telephone Release 2.
Chapter 1: Introducing Your 4620SW/4621SW SIP IP Telephone Introduction This chapter introduces you to the layout of the 4620SW/4621SW SIP IP Telephone. It provides a description for each functional button and other telephone characteristics, briefly describes each application, and provides basic instructions for navigating display screens. Note: When this document uses the term 4620SW, the information also applies to the 4621SW, unless otherwise noted.
Introducing Your 4620SW/4621SW SIP IP Telephone The telephone display area coincides with how your System Administrator sets up the Line/ Feature buttons.
The 4620SW/4621SW SIP IP Telephone Figure 1: 4620SW/4621SW SIP IP Telephone 1 2 3 3 4 4 5 7 6 8 16 9 17 10 18 11 19 12 13 20 14 21 15 Issue 2.
Introducing Your 4620SW/4621SW SIP IP Telephone Table 1: 4620SW/4621SW SIP IP Telephone Button/Feature Descriptions Callout Number Button/Feature Name Button/Feature Description 1 Message Waiting Lamp When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls. 2 Display Area The display screen is 4 inches by 2.9 inches. The information shown varies according to the application/function currently active.
The 4620SW/4621SW SIP IP Telephone Table 1: 4620SW/4621SW SIP IP Telephone Button/Feature Descriptions (continued) Callout Number Button/Feature Name Button/Feature Description 11 Headset With a headset connected, changes audio control from the Handset or Speaker to the Headset. 12 Mute LED Indicator Lights steadily when the Handset, Headset or Speaker is muted. 13 Mute Turns off the active Speaker, Handset, or Headset Microphone, to prevent the other person from hearing you.
Introducing Your 4620SW/4621SW SIP IP Telephone Navigating Application Screens Your 4620SW/4621SW SIP IP Telephone uses telephone Feature buttons, Line/Feature buttons, and softkeys for maximum flexibility in operating the telephone and working with its applications. While reviewing this section, see Figure 1: 4620SW/4621SW SIP IP Telephone on page 15. Telephone Feature buttons are used in the Phone Application and appear on the face of the telephone around the dialpad.
Navigating Application Screens Table 1 explains call-related icons and features. The icons and background display colors in Table 2 relate to certain administrable features, and can also appear on the display. Table 2: Icons/Background Colors for Features on the 4620SW/4621SW Icon Description/ Condition Feature Button Display Background Color None Feature is on/active. White None Feature is off/inactive. Light Gray None Feature denied (Broken Flutter).
Introducing Your 4620SW/4621SW SIP IP Telephone 4620SW/4621SW SIP IP Telephone Applications Your 4620SW/4621SW SIP IP Telephone provides four applications: ● Phone, ● Speed Dial, ● Call Log, and ● Web Access. Additionally, use the Options function to define settings, personalize your telephone, and troubleshoot certain functions. All applications appear in the display area, accessed by the softkeys appearing below the display. A brief description of each application follows.
4620SW/4621SW SIP IP Telephone Applications Call Log Application The Call Log Application provides three lists, each showing up to 30 outgoing, incoming answered or missed calls. Use this application to: ● call a person directly from the Call Log, or ● add the name and telephone number of a log entry to a Speed Dial button. You can disable the Call Log for privacy purposes by setting the Call Log Disable option.
Introducing Your 4620SW/4621SW SIP IP Telephone Additional 4620SW/4621SW Functionality Automatic Backup/Retrieval Feature If your telephone is appropriately administered, you can store the following information on a File Transfer Protocol (FTP) server in your network: ● Speed Dial button data, ● options settings, and ● other personal settings. The telephone you use regularly displays your settings and preferences.
Chapter 2: Using Your 4620SW/4621SW SIP IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4620SW/4621SW SIP IP Telephone. This chapter also covers the telephone Line/ Feature buttons that assist in call handling. Session Appearances What is referred to as a call appearance for an IP telephone is called a “session appearance” for a SIP IP telephone.
Using Your 4620SW/4621SW SIP IP Telephone Making Calls You have several ways of making calls.
Making Calls 2. Choose one of the following options: If you want to Then Dial a telephone number Use the dialpad to enter the number you want to call. Dial a URI Press the URI softkey. The display prompts “Use dialpad to enter URI.”. Use the dialpad to enter the URI you want to call and press Send. If you are not familiar with entering characters or using symbols, see Entering a URI on page 36.
Using Your 4620SW/4621SW SIP IP Telephone Note: Your telephone often receives telephone numbers or URIs through the Call Log or Web Access Application that are not immediately “dialable.” For example, the Call Log might contain an incoming call from the following U.S. telephone number: 732-555-1234. Usually, if you try to dial that number as is, the call cannot go through.
Making Calls 3. Proceed with the call. A Call Log entry is created for this call. Speed Dialing a party Automatic dialing of stored numbers or URIs is the most common method of automatic dialing. You can set up Speed Dial buttons and select the party you want to call by pressing that button. To set up Speed Dial buttons, see Chapter 3: Using the Speed Dial Application. The SIP IP telephone has advanced capabilities that allow up to 108 Speed Dial entries, making speed dialing convenient and efficient. 1.
Using Your 4620SW/4621SW SIP IP Telephone 2. If the party you want to call is in a different Call Log, press the softkey that represents either the Outgo or InAns Call Log. The display area shows the selected Call Log. 3. If the party you want to call is shown, proceed to Step 4. If the party you want to call is not shown, press the Page Right ( ) button to see the next page of entries. Continue until you find the number/party you want.
Receiving Calls Receiving Calls When someone calls you and the Phone screen is active, the Bell ( ) icon appears as the telephone rings. Additionally, if so administered, the Voice Message light flashes. When the Phone screen is active, call information displays on the incoming call appearance line. If the Phone screen is not active, call information appears on the second display line. To receive the call, pick up the handset, activate the headset, or press the Speaker button and talk.
Using Your 4620SW/4621SW SIP IP Telephone Adding a held call to the current call 1. Press the Conference ( ) button. The icon on the current line changes to the Soft Hold ( ) icon. 2. Press the Line/Feature button of the held call. 3. Press the Conference ( ) button again. All parties are now connected. Dropping the last person added to the call Press the Drop ( ) button. The last party connected to the conference call is dropped from the call.
Call Handling Features Speaker You can using the two-way, built-in Speaker to place and answer calls without lifting the handset. Note: Note: The Speaker feature can be disabled or limited to one-way operation. If your Speaker does not operate as indicated, contact your System Administrator to ensure that your telephone Speaker is properly administered. Placing or answering a call without lifting the handset, or using the Speaker with any feature 1. Press the Speaker ( ) button.
Using Your 4620SW/4621SW SIP IP Telephone Ending a call while the Speaker is active Press the Speaker button. The Speaker and the corresponding indicator light turn off and the call terminates. Transfer Use the Transfer feature to transfer a call from your telephone to another extension or outside number. Based on the Transfer Type option setting, SIP IP telephones perform one of two types of transfers: ● Attended Transfer - You control the transfer.
Retrieving a Voice Mail Message 5. Press the Transfer ( ) button again. The call is sent to the extension or number you dialed. A two-second display message indicates the transfer is complete. 6. Hang up your handset. Sending a call to another telephone (Unattended Transfer) To perform unattended transfers, the Transfer Type option setting must be “Unattended” as described in Chapter 6: 4620SW/4621SW SIP IP Telephone Options. 1.
Using Your 4620SW/4621SW SIP IP Telephone Note: Note: Before you can log off, ensure that the telephone is on-hook and idle with no session appearance lines in use. To log your telephone off, press the Mute button. Then press the following numbers on the dialpad: 5 6 4 6 3 3 # which stand for the word LOGOFF. A request to unregister the telephone is sent to the server. The telephone is now in a logged-off state and displays “Ext =”.
Chapter 3:Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 108 Speed Dial buttons are allowed, each containing a name and either a corresponding telephone number or Uniform Resource Identifier (URI). Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data with a telephone dialpad or with using softkeys for editing functions.
Using the Speed Dial Application Use the Space Line/Feature button to place a space between characters, for example, between a first and last name. For more information, see the Name Entry Example later in this chapter if you need help entering a name. Entering a Number When you enter a telephone number in the Number field, the telephone recognizes a key press as a number or typographic character like #. The telephone automatically moves the cursor to the right.
Entering Data on Speed Dial Screens Editing During or After Entry You can find editing commands below the Name, Number, or URI field, next to certain Line/ Feature buttons. When more than one screen of editing commands exists, use the More softkey to see one or more additional screens of commands. Examples of some editing commands and their actions are: Note: ● Clear - Removes all characters from the field in which the cursor currently resides.
Using the Speed Dial Application Name Entry Example To add a Speed Dial button for Jane O’Hara, press the following dialpad number button/Right Arrow softkey in sequence: 5 (J) 2 (a) 66 (n) 33 (e) 666 (o) 44 (h) 2 (a) 777 (r) 2 (a) After you enter this sequence, the display shows: Janeohara. By incorporating the editing Line/Feature buttons and softkeys during entry, you format the name as: Jane O’Hara.
Adding a Speed Dial Button URI Entry Example To add a Speed Dial button for the URI tsmith@web.com, press the following dialpad buttons and select the Line/Feature buttons and softkeys indicated: Note: If you or your administrator have relabeled the Line/Feature Buttons, your Line/ Feature Button array can differ from those in the example. Use the appropriate counterparts on your display.
Using the Speed Dial Application 2. Press the Add softkey. The telephone displays the Speed Dial Entry screen with a cursor in the Name field, and with the prompt “Use dialpad to enter Name.”. Note: For assistance with entering information on this screen, see the previous section titled Entering Data on Speed Dial Screens. Note: 3. Use the dialpad to enter the name of the person being added to a Speed Dial button.
Updating Speed Dial Button Labels 10. To add another Speed Dial button, repeat this procedure from Step 2. 11. To exit the Speed Dial application, press the Phone/Exit ( Note: ) button. Note: To position an entry at the beginning of the list, out of alphabetical order, precede the name with a space, asterisk, or other non alphabetic character. For example, “*Bruce” is placed before “Aaron” on the list.
Using the Speed Dial Application 5. Choose one of the following options : If you want to Then Change the name Press the Line/Feature button next to the Name: field. The Speed Dial Name Entry screen displays the prompt “Use dialpad to enter Name.”. Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character(s) to be changed. Press the Backspace button to remove the character(s) and reenter the character(s). The Name field allows up to 13 characters.
Deleting a Speed Dial Button Label 7. When the update is complete, press the Save softkey to add the information to a Speed Dial button. Press the Cancel softkey to exit without saving. The name/number or URI entry is updated, and all Speed Dial buttons are sorted in alphabetical order by name. The Speed Dial Main screen redisplays. 8. To update another Speed Dial button, repeat this procedure from Step 2. 9. To exit the Speed Dial application, press the Phone/Exit ( ) button.
Using the Speed Dial Application 44 4620SW/4621SW SIP IP Telephone Release 2.
Chapter 4: Using the Call Log Application Introduction This chapter describes the three Call Logs available on your SIP IP telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries. To call a party listed in any Call Log, see Making Calls in Chapter 2: Using Your 4620SW/ 4621SW SIP IP Telephone. Note: Your Telephone Administrator can turn off the Call Log Application or block Call Log entries from being added to Speed Dial buttons.
Using the Call Log Application Each Call Log can contain a maximum of 30 entries. When a log contains more than six entries, Page Right and Page Left buttons help you scroll through the log six entries at a time. Calls are listed in order from top to bottom, the most recent call first. Viewing a Call Log To view a Call Log: 1. Access the Call Log Application by pressing the Log softkey.
Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log Application by pressing the Log softkey. The telephone displays the Missed Calls Main screen. 2. If the party for whom you want to create a Speed Dial button is listed on the Missed Calls Log, proceed to Step 3. If the Missed Call Log does not list the party you want, press the Outgo or InAns softkey for a different Call Log.
Using the Call Log Application 5. Choose one of the following options : If you want to Then Change the name Press the Line/Feature button next to the Name: field. The Speed Dial Name Entry screen displays the prompt “Use dialpad to enter Name.”. Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character(s) to be changed. Press the Backspace button to remove the character(s) and reenter the character(s). The Name field allows up to 13 characters.
Deleting Call Log Entries Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry To delete a single Call Log entry: 1. Access the Call Log Application by pressing the Log softkey. The telephone displays the Missed Calls Main screen. 2. If the entry to be deleted is shown, proceed to Step 3. If the entry to be deleted is not shown, use the Page Left or Page Right buttons to scroll through the Missed Calls Log.
Using the Call Log Application Deleting All Entries from a Call Log To delete all entries from a Call Log: 1. Access the Call Log Application by pressing the Log softkey. The telephone displays the Missed Calls Main screen. 2. To clear the Missed Calls Log, proceed to Step 3. To clear the Incoming Answered Calls Log, press the InAns softkey and proceed to Step 3. To clear the Outgoing Calls Log, press the Outgo softkey and proceed to Step 3. 3. Press the Delete All softkey.
Chapter 5: Using the Web Access Application Introduction One of the exciting aspects of your SIP IP telephone is its optional Web Access application. You can actually use your telephone to access your Corporate intranet and the World Wide Web. Your System Administrator can optionally design a Home page on which your Web options reside or use a Home page Avaya provides.
Using the Web Access Application Web Access Authentication Depending on how your Web Access Application is administered, you might have to provide identification before gaining access to Web pages. If you do not know your User ID or Password, contact your System Administrator for assistance. 1. If the telephone displays the Web Authentication input screen after you select the Web softkey, use the dialpad to enter your User ID or name.
Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages To navigate the home page and other standard size Web pages: 1. Access the Web Access screen by selecting the Web softkey at the bottom of the display area. The telephone displays the Home page. 2. If a line is not selected (highlighted), press the button or the before proceeding. Selecting the line brings it “in focus.” button 3.
Using the Web Access Application Entering Text on Web Pages Text entry pages are those on which you can enter data, for example, a name, a Web address (URI/URL), or other identifying information. A set of square brackets, possibly with text in between identifies text entry areas. 1. To enter data, first press the Line/Feature button to the left of the line on which you want to enter text. The telephone displays four new softkeys: Done, Bksp, and Space, with the fourth softkey labeled “alpha” by default.
Entering Text on Web Pages If you want to Then (continued) Change the case of an alphabetic character to/from lowercase, the default, to uppercase Press the Mode softkey until that softkey displays ALPHA (uppercase) or alpha (lowercase), as appropriate. Then use the dialpad to select the characters you want to appear in that case. Mode alpha displays all characters entered in lowercase, and is the default mode. Mode ALPHA displays characters in uppercase.
Using the Web Access Application Adding a Speed Dial Button for a Web Site Telephone Number or URI Some Web sites might include the ability to pass names and associated telephone numbers/ URIs to the telephone. In such cases, applicable Web pages display an AddToSD softkey, as provided by the Web site author. 1. Press the AddToSD softkey. The Speed Dial Field Selection screen displays the prompt “Select field to change.”.
Adding a Speed Dial Button for a Web Site Telephone Number or URI If you want to Then (continued) Change the URI Press the Line/Feature button next to the URI: field. The Speed Dial URI Entry screen displays the prompt “Use dialpad to enter URI.”. Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character(s) to be changed. Press the Backspace button to remove the character(s) and reenter the character(s). The URI field allows up to 256 characters.
Using the Web Access Application 58 4620SW/4621SW SIP IP Telephone Release 2.
Chapter 6: 4620SW/4621SW SIP IP Telephone Options Introduction This chapter describes how to set or view telephone parameters, including: ● Displaying the Phone screen on dialing/answering ● Personalizing the ringing pattern ● Determining if you want the Redial feature to redial the last number called or select from a list of the last six calls ● Displaying the Call Timer ● Selecting attended or unattended call transfer ● Changing the rate at which the telephone displays messages ● Changing th
4620SW/4621SW SIP IP Telephone Options Accessing the Options Main Menus To access the Options main menus: 1. To access the Options application, press the Options button ( below the softkeys. ) to the right of and The telephone displays the first of two Options Main screens. 2. Use the standard paging indicators to move between the two Options Main screens.
Application Options 4. To change the current setting, press the corresponding Line/Feature button. The option setting either “toggles,” presents a screen for you to specify a setting, or asks you to choose from a list of alternatives. 5. After changing an option, use the appropriate softkey to continue. 6. To exit the Options application, press the SpDial, Log, and Web softkey. To return to the Phone application, press the Phone/Exit ( ) button.
4620SW/4621SW SIP IP Telephone Options Setting the Phone Screen on Answer? Option When the Phone Screen on Answer? option is set to Yes, the Phone screen appears in the display area whenever you answer a call. You lose any unsaved work in progress when the telephone displays the Phone screen. For example, if you are adding a new Speed Dial button when you answer a call, any unsaved data is lost.
Application Options Setting the Display Call Timers? Option Your 4620SW/4621SW SIP IP Telephone has two types of Call Timers. The Call Timer is in the top display area and shows the elapsed call connection time in hours:minutes:seconds (h:mm:ss) format. The applicable session appearance area displays the Hold Timer to show how long a call is on hold. When the Display Call Timers? option is set to Yes, the call timer shows on either the active call appearance line or top display line.
4620SW/4621SW SIP IP Telephone Options Setting the Call Appearance Width When the Call Appearance Width is set to the Full default, each line on which a call appears extends the full display width. Messages show in the call appearance display area. When this option is set to Half, the call appearance area is limited to half of the display area. Call-related messages then appear on the top display line. 1. To change this option, press the corresponding Line/Feature button.
Personal Ringing Options Call Log Enabled, meaning active, is the default. For privacy purposes, you can change the status to Disabled, to stop call logging and delete any calls currently logged. 1. To change this option, press the corresponding Line/Feature button. 2. Press the Line/Feature button for the next setting you want to change, if applicable. Save this setting by pressing the Save softkey. To restore the previous setting without making a change, press the Cancel softkey.
4620SW/4621SW SIP IP Telephone Options Status Screen Viewing Options Four views of telephone and system information are available. You usually do not need to view this information. However, if problems occur, your System Administrator might ask you to report certain values from any status screen. Note: Status screen data can be viewed, but cannot be changed. Note: 1. Select View IP Settings from the Options Main screen, accessed by pressing the Options button.
Changing the Display Contrast Viewing Interface Status Your telephone interacts with several system hardware devices and system software. This screen provides information about three of the main interfaces. Viewing Miscellaneous Status Three miscellaneous status screens provide additional information about your telephone and its connections, such as the model, serial number, and MAC address. Changing the Display Contrast On first-time startup, the display area contrast is set to a mid-level.
4620SW/4621SW SIP IP Telephone Options Viewing the Network Audio Quality In the event you experience poor audio quality during a call, the problem is likely with your network. Your LAN Administrator might ask you to display this screen to diagnose or troubleshoot audio problems. Although technical in nature, this screen provides information that can help identify causes of poor audio quality. Note: Note: The telephone displays the Network Audio Quality button only when you are on a call (off-hook). 1.
Backup/Restore Options Logging On to the Telephone When your telephone is logged off, the top line displays “Ext. =*.” 1. To reinstate your telephone following a log off, use the dialpad to enter your extension number, then press the Pound (#) key. The telephone prompts for entry of your password. 2. Using the dialpad, enter your PBX/switch Password then press the Pound (#) key. The telephone is now ready for use. Note: You can log on to more than one SIP IP telephone at a time.
4620SW/4621SW SIP IP Telephone Options Note: On the Backup/Restore Main screen, check the Automatic Backup setting to determine if your telephone is already set for automatic backups. The default setting is Disabled, meaning automatic backup does not occur unless you change the setting to Enabled. If your System Administrator has disabled your Backup/Restore Options through administration, you cannot enable them yourself.
Backup/Restore Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up data whenever you change any of these values: ● your options settings, ● Feature button labels, and ● Speed Dial button labels, names and numbers. If this setting is Disabled, you might have to first provide additional information before you can change the setting. The required information includes the FTP server on which you want your backed up data to reside.
4620SW/4621SW SIP IP Telephone Options Verifying Backup/Retrieval Status To determine whether the most recent backup or retrieval was successful, select FTP Status on the Backup/Restore Main screen. The FTP Status screen displays the following messages for the last backup and the last retrieval, plus an individual status for each type of data: Note: Action Status/Meaning Last Backup: Successful - Data was successfully backed up with no problems noted. N/A - No backup was started.
Backup/Restore Options Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two step process. First you start backup file retrieval, usually following a system failure or telephone replacement. Then you confirm that you want the retrieved data to replace the current data. Note: Note: Retrieving and restoring backup data takes only a few seconds, however, while in progress, no other telephone activity is allowed. 1.
4620SW/4621SW SIP IP Telephone Options Note: Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons. In this case, you can retrieve the backup file as normal. However, any changes you might have made to Speed Dial button label data in that backup file are ignored. Note: Setting a User ID, Password, and other File Transfer Protocol Options Your System Administrator establishes certain parameters for each 4620SW/4621SW SIP IP Telephone in your network.
Backup/Restore Options 2. Choose one of the following options: If you want to Then Add or update the Server IP Address Select the Line/Feature button next to Server IP Address. The telephone displays the FTP Server Address Input screen. The top display area prompts “Enter IP address.”. if no server name is currently assigned. If you are modifying an existing server address the top display area prompts “IP Address or DNS name (<17).”.
4620SW/4621SW SIP IP Telephone Options If you want to Then (continued) Add or modify your server password Select Password. The telephone displays the FTP Password Input screen. The top display area prompts “FTP Password (<13).”. Using parameters provided by your System Administrator, use the dialpad and any applicable Line/Feature buttons to enter the password. Select Save to save the setting and return to the FTP Settings Main screen.
Feature Button Labeling 2. Choose one of the following options: If you want to Then Relabel one or more Feature buttons Select Relabel feature buttons. The telephone displays the Feature Button Relabeling screen. Proceed to Step 3. View the default labels for your Feature buttons Select View default labels. The telephone displays the Default Feature Button View screen. Review the default labels, then select Return to redisplay the Feature Button Labeling Options screen.
4620SW/4621SW SIP IP Telephone Options 5. To relabel a Feature button, use the dialpad and any applicable Line/Feature buttons. Use 13 or less characters to enter the new label. To restore the default label to the selected Feature button, select Clear to remove the label you previously defined. For more information about data entry, see Using the Dialpad to Enter Characters in Chapter 3. For more information, also see Editing During or After Entry in Chapter 3. 6.
Selecting a Display Language Selecting a Display Language The 4620SW/4621SW is factory set to display English language characters. You can change the user interface language, but the specific languages supported depend on your telephone model and its software.
4620SW/4621SW SIP IP Telephone Options 3. Choose one of the following options: If you want to Then Proceed to change the current language to the new language Select either Yes softkey. The active language changes to the new language you selected. The second Options Main screen redisplays. All screens now display the new user interface language. Retain the currently active language without changing the user interface display language Select either No softkey.
Chapter 7: Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your SIP IP telephone. Headsets for 4600 Series SIP IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo. There are a variety of Avaya headsets that are compatible with your 4600 Series SIP IP Telephone. To see the available headsets, go to http://www.avayaheadsets.com/index.html.
Headsets and Handsets The following table summarizes the Avaya corded headset connectors and cordless headset options, and provides ordering codes. Note: Headset Connector Type Ordering Code M12LUCM Corded 407639715 HIP Cord Corded 700212442 LKA10 (includes Headset) Cordless Solution 408271385 MIP-1 Accessory 700281074 Note: Your System Administrator must administer IP telephones without a fixed headset button for headset operation when using the HIP Cord.
Chapter 8: Telephone Management and Troubleshooting Introduction The 4600 Series SIP IP Telephones are relatively trouble free. This chapter provides helpful information for: ● Interpreting the different ringer tones you hear. ● Interpreting the telephone display symbols. ● Testing your telephone to ensure that it is operating correctly. ● Basic Troubleshooting. This chart provides the most common problems a user might encounter and suggested resolutions. ● Application-specific troubleshooting.
Telephone Management and Troubleshooting Ringing (Incoming) Tones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outside or the System Administrator. 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you placed. Half Ring (ring-ping) --- A call is being redirected from your telephone to another because Call Forwarding of all calls is active.
Interpreting Display Icons Interpreting Display Icons As you become more familiar with your telephone, you will recognize the icons associated with the state of a call or the telephone. This chart provides an overview of the icons you might see. Check with your System Administrator to verify if the descriptions are accurate for your system. Icon Meaning No Icon Shown Idle. Indicates the line is available. Active. Indicates the line is in use. On Hold. Indicates a call is on hold on this line. Ringing.
Telephone Management and Troubleshooting 2. Press # to return to the Phone screen. If nothing appears on the display and the telephone is receiving power, your telephone might need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.
Basic Troubleshooting Chart Problem/Symptom Suggested Solution (continued) Characters do not appear on the Display screen See Telephone does not activate after connecting it the first time. ● Check all lines into the telephone to ensure that it is properly connected. ● Check the power source to ensure that your telephone is receiving power. ● Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button.
Telephone Management and Troubleshooting Problem/Symptom Suggested Solution (continued) A feature does not work as indicated in this guide. For example, the Redial button does not operate as described Verify the procedure and retry. For certain features, you must lift the handset first or place the telephone off-hook. Contact your System Administrator if this action does not produce the desired result.
Troubleshooting 4620SW/4621SW Applications Problem/Symptom SPEED DIAL APPLICATION: You cannot dial out using any Speed Dial button Suggested Resolution (continued) Verify that all call appearances (incoming/ outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call. You cannot add an entry to the Speed Dial list You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.
Telephone Management and Troubleshooting Problem/Symptom WEB ACCESS APPLICATION: Pressing the Web softkey does not display a Web site Suggested Resolution (continued) Check with your LAN Administrator to determine if the Web server is not operating, if there are network connectivity problems, or other network problems. Dialing from this application does not go through Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.
Resetting and Power Cycling the SIP IP Telephone Resetting and Power Cycling the SIP IP Telephone Reset your telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. ! CAUTION: CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem. Power cycling might cause stored information such as options and settings to be lost.
Telephone Management and Troubleshooting Power Cycling the Telephone Use the power cycle only at the request of your System Administrator. Use power cycling only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the telephone and plug it back in. The telephone connection is reestablished. 2. If power cycling does not correct the problem, your System Administrator can perform a more severe power cycle by unplugging the telephone and Ethernet cables.
Index Index Numerical 4600 Series SIP IP Telephones Handsets . . . . . . . . . . . . . . . . . . Headsets for . . . . . . . . . . . . . . . . 4620SW/4621SW Applications, Troubleshooting . 4620SW/4621SW SIP IP Telephone . . . . . . Additional Functionality . . . . . . . . . . . illustration of . . . . . . . . . . . . . . . . Logging Off. . . . . . . . . . . . . . . . . Logging On. . . . . . . . . . . . . . . . . Resetting and Power Cycling . . . . . . . . Telephone Applications . . . . . . . . . . .
Index E M Editing During or After Data Entry . . . . . . . Enabling/Disabling the Call Log . . . . . . . . Enhanced Dialing . . . . . . . . . . . . . . Entering a Number . . . . . . . . . . . . . . Entering a URI or URL . . . . . . . . . . . . Entering Characters Using the Dialpad . . . . Entering Data on Speed Dial Screens . . . . . Entering Text on Web Pages . . . . . . . . . Ethernet Interface, between telephone and PC. . . . . . . . . . . . 37 . . 64 . . 28 . . 36 . . 36 . 35, 55 . . 35 . . 54 . .
Index P Page Right/Left buttons . . . . . . . . . . Paging indicator . . . . . . . . . . . . . . Password . . . . . . . . . . . . . . . . . PC Ethernet/Telephone Interface, Changing . Personal Ringing Options . . . . . . . . . Phone Application . . . . . . . . . . . . . Phone Application, Troubleshooting the . . . Phone Screen on Answer? Option . . . . . Phone Screen on Calling? Option . . . . . . Phone/Exit button . . . . . . . . . . . . . Placing a call on hold. . . . . . . . . . . .
Index Using the Call Log Application . . . . . . . . . Using the Speed Dial Application . . . . . . . . Using the Web Access Application . . . . . . . Using Your 4620SW/4621SW SIP IP Telephone . . . . . . . . . 45 35 51 23 V Verifying Backup/Retrieval Status . Viewing a Call Log . . . . . . . . Viewing the Network Audio Quality Visual Alerting, Setting . . . . . . Voice Mail Message, Retrieving a . Voice Message Light . . . . . . . Volume Control buttons . . . . . . . . . . . . . . . . . . . . . . .
