4625SW IP Telephone User Guide 16-300306 Issue 3 November 2006
© 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Document Organization . . . . Conventions Used . . . .
Contents Call Handling Features . . . . . . . . . . . . . . . . . . . . . . Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing from the Speaker to the handset or headset . Changing from the handset or headset to the Speaker . Turning the Speaker on during a call. . . . . . . . . . .
Contents Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 45 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Web Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Navigating Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Navigating the Home Page and Other Standard-Size Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 47 Entering Text on Web Pages . . .
Contents Setting a User ID, Password, and other FTP (File Transfer Protocol) Options . . . . . . . . . . . . . . . . . . . . . . . . . 66 Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Changing a Phone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . 69 Selecting an Alternate Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Chapter 7: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 73 Introduction . . . . .
About This Guide Overview This guide covers how to use your new 4625SW IP Telephone. The 4625SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement.
About This Guide Document Organization This guide contains the following chapters: Chapter 1: Introducing Your 4625SW IP Telephone Describes each element on the face of the telephone and briefly describes features and applications.
Related Documentation Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a section or sub-section in this document containing additional information about a topic. “Document” Italic type enclosed in quotes indicates a reference to an external document or a specific chapter/section of an external document.
About This Guide 10 4625SW IP Telephone User Guide
Chapter 1: Introducing Your 4625SW IP Telephone Introduction This chapter introduces you to the layout of the 4625SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4625SW application, and provides basic instructions for navigating display screens. The 4625SW IP Telephone The 4625SW IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications.
Introducing Your 4625SW IP Telephone Figure 1: 4625SW IP Telephone 1 2 3 3 4 4 5 7 6 8 16 9 17 10 18 11 12 19 13 20 14 21 15 22 12 4625SW IP Telephone User Guide
The 4625SW IP Telephone Table 1: 4625SW IP Telephone Button/Feature Descriptions Callout Number Button/Feature Name Button/Feature Description 1 Message Waiting Lamp When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls. 2 Display The display screen is 4 inches by 2.9 inches. Information displayed varies according to the application/function currently active.
Introducing Your 4625SW IP Telephone Table 1: 4625SW IP Telephone Button/Feature Descriptions (continued) Callout Number Button/Feature Name Button/Feature Description 11 Headset With a headset connected, changes audio control from the handset or Speaker to the Headset. 12 Mute LED Indicator Lights steadily when the Handset, Headset or Speaker is muted. 13 Mute Turns off the active Speaker, Handset, or Headset microphone, to prevent the other person from hearing you.
Navigating Application Screens Navigating Application Screens Your 4625SW IP Telephone uses Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you maximum flexibility in phone operation and application usage. While reviewing this section, it can help to refer to Figure 1: 4625SW IP Telephone on page 12. Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad.
Introducing Your 4625SW IP Telephone Table 2: Icons/Background Colors for Features on the 4625SW Icon Description/ Condition Feature Button Display Background Color None Feature is on/active. Light Blue None Feature is off/inactive. Blue None Feature denied (Broken Flutter). This is a temporary condition, accompanied by an “error beep” on the first occurrence. This condition then changes to the off/inactive state. Blue None Idle. Indicates a (call appearance) line is available.
4625SW IP Telephone Applications 4625SW IP Telephone Applications Your 4625SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web). Additionally, use the Options function to define settings, change the background color on your applications, personalize your phone, and troubleshoot certain functions. All applications appear in the display area, accessed by the softkeys appearing below the display.
Introducing Your 4625SW IP Telephone Speed Dial Application The Speed Dial application provides access to the Speed Dial buttons that facilitate automatic dialing. Use this application to: ● set up buttons for speed dialing, ● update Speed Dial Button Labels, or ● remove the label from a Speed Dial button. Chapter 3: Using the Speed Dial Application describes how to set up, update and remove labels from Speed Dial buttons.
Additional 4625SW Functionality 4625SW Telephone Options Access the Options function using the Options ( ) button below and to the right of the display area. Using Options menus, you set certain phone parameters, such as display area contrast, how you want the Redial button to work, the language in which information displays, display screen background colors, when you want your saved information backed up or restored, or how you want your Feature buttons labeled.
Introducing Your 4625SW IP Telephone Automatic Retrieval Feature If your telephone is appropriately administered, (see Backup/Restore Options), you can store your Speed Dial button data, options settings and other personal settings on an FTP (File Transfer Protocol) server in your network. When you log in to any 4625SW IP Telephone, that telephone attempts to retrieve your data from that server.
Chapter 2: Using Your 4625SW IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4625SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter. Call Appearances In the Phone application, a call appearance, by default, takes up the entire display width, while administered Feature buttons take up half the display width.
Using Your 4625SW IP Telephone Manual Dialing Dial a call manually by picking up the handset, activating your headset, or pressing the Speaker button. 1. Pick up the handset, activate your headset, or press the Speaker button and dial. If the Phone screen is active, the first available call appearance line displays the off-hook ( ) icon and the background turns white. If the Phone screen is not active, the top display line provides call-related messages.
Making Calls Redialing a party Depending on how you have set up your Redial option, selecting Redial automatically dials the most recent number dialed, or displays a list of the last six outgoing calls for selection of the number to be dialed. Chapter 6: 4625SW IP Telephone Options, covers setting the Redial feature. Both procedures follow. Note: Note: Your Telephone Administrator can turn off the Redial feature, or can restrict your phone to dialing only the last number dialed.
Using Your 4625SW IP Telephone 2. If the party you want to call appears on the display, proceed to Step 3. If the party you want to call is not shown, press the Page Right ( ) button to display the next page of entries, Continue until the number/party you want displays. You can also press the Page Left ( ) button to display the preceding page of entries. 3. Press the Line/Feature button associated with the name/number of the person you want to call. The number of the selected person dials automatically. 4.
Making Calls 3. If the party you want to call appears, proceed to Step 4. If the party you want to call is not displayed, press the Page Right ( ) button to display the next page of entries. Continue until the number/party you want displays. You can also press the Page Left ( ) button to display the preceding page of entries. 4. Press the Line/Feature button associated with the name/number of the person you want to call. The associated Call Detail screen displays. 5. Select Call.
Using Your 4625SW IP Telephone Receiving Calls When someone calls you and the Phone screen is active, the Bell ( ) icon appears as the phone rings and (if so administered) the Voice Message light flashes. When the Phone screen is active, call information displays on the incoming call appearance line. If the Phone screen is not active, call information appears on the top display line. To receive the call, pick up the handset, activate the headset, or press the Speaker button and talk.
Call Handling Features Adding a held call to the current call 1. Press the Conference ( ) button. The icon on the current line changes to the Soft Hold ( ) icon. 2. Press the Line/Feature button of the held call. 3. Press the Conference ( ) button again. All parties are now connected. Dropping the last person added to the call Press the Drop ( ) button. The last party connected to the conference call is dropped from the call. Hold The Hold feature puts a call on hold until you retrieve it.
Using Your 4625SW IP Telephone Speaker A two-way, built-in Speaker allows you to place and answer calls without lifting the handset. Note: Note: It is also possible to disable the Speaker feature or limit it to one-way operation. If your Speaker does not operate as indicated, contact your System Administrator to ensure that your telephone's Speaker is properly administered. Placing or answering a call without lifting the handset, or using the Speaker with any feature 1. Press the Speaker ( ) button.
Call Handling Features Turning the Speaker off during a call Lift the handset or activate the headset at any time. The Speaker and the corresponding indicator light turn off. Voice control reverts to the handset/headset. Ending a call while the Speaker is active Press the Speaker button. The Speaker and the corresponding indicator light turn off and the call terminates. Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.
Using Your 4625SW IP Telephone Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox, the Message Indicator ( red light at the top middle of the phone illuminates. ), the Follow your standard voice mail retrieval procedures to retrieve your messages. If you have voice mail-related questions, contact your Telephone System Administrator. Logging Off the Phone Log your 4625SW IP Telephone off to prevent unauthorized use during an absence.
Logging Off the Phone Password entry: If the Password: field displays asterisks, indicating the telephone has stored your password, press # to accept the hidden password. The telephone never displays your password for security purposes. If the Password: field does not display asterisks, the telephone has not stored your password. Use the dialpad to enter your password and press #. If you do not know the password, contact your System Administrator.
Using Your 4625SW IP Telephone 32 4625SW IP Telephone User Guide
Chapter 3: Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial Button Label. Up to 108 Speed Dial buttons are allowed, each containing a name and corresponding telephone number. Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data using a telephone dialpad or using softkeys for editing functions.
Using the Speed Dial Application Note: You can enter text while on a call, but you automatically exit text entry mode if you go off-hook (either by the headset/handset or by a fixed button like Transfer). You also exit text entry mode if you cause another screen to display (for example, by pressing Save or Cancel, or pressing the button). Note: Editing During or After Entry Editing commands display below the Number field, next to certain Line/Feature buttons.
Entering Data on Speed Dial Screens Name Entry Example To add a Speed Dial button for Tom Brown, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 8 (T) 666 (o) (Right Arrow softkey to move the cursor one space to the right) 6 (m) 22 (b) 777 (r) 666 (o) 9 (w) 66 (n) After entering this sequence, the display shows: Tombrown. By incorporating the editing Line/ Feature buttons during entry, you format the entry as: Tom Brown.
Using the Speed Dial Application Adding a Speed Dial Button To add a Speed Dial button: 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays. Note: Note: Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons. If this is the case, you will not be shown softkeys labeled Add, Edit, or Delete, and you cannot perform any of those actions. 2. Press the Add softkey.
Updating Speed Dial Button Label Information 8. To add another Speed Dial button, repeat this procedure from Step 2. 9. To exit the Speed Dial application, press the Phone/Exit ( Note: ) button. Note: You can position an entry at the beginning of the list, out of alphabetical order, by placing a space, asterisk, etc. as the first character of the name. For example, “*Bruce” will be placed before “Aaron” on the list.
Using the Speed Dial Application 6. To change the name, press the Line/Feature button to the left of the Name field. Then use the Left Arrow softkey and/or the Right Arrow softkey to move the cursor to the right of the character(s) to be changed. Press the Backspace button to remove the character(s) and re-enter the character(s). The Name field allows up to 13 characters. 7. When the Name and/or Number is updated, press the Save softkey to add the information to a Speed Dial button.
Chapter 4: Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4625SW IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries. For information on calling a party listed in any Call Log, see Making Calls in Chapter 2: Using Your 4625SW IP Telephone of this guide.
Using the Call Log Application Viewing a Call Log To view a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Call Log Main screen displays the Caller’s name, number, and time/date of the first six unanswered calls. Note: Note: All Call Log screens have the same fields, characteristics, and softkeys. 2. Choose one of the following options: If you want to Then Review the next six calls. Press the Page Right button. Review the last six calls.
Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. If the party for whom you want to create a Speed Dial button is listed on the Missed Calls Log, proceed to Step 3.
Using the Call Log Application Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry To delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. If the entry to be deleted is shown, proceed to Step 3.
Disabling the Call Log Deleting All Entries from a Call Log To delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. To clear the Missed Calls Log, proceed to Step 3. To clear the Incoming Answered Calls Log, press the InAns softkey to display that Call Log, then proceed to Step 3. To clear the Outgoing Calls Log, press the Outgo softkey to display that Call Log, then proceed to Step 3. 3. Press the Delete All softkey.
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Chapter 5: Using the Web Access Application Introduction One of the exciting aspects of the 4625SW IP Telephone is its optional Web Access application. You can actually use your telephone to access your corporate intranet and the World Wide Web. Your System Administrator can optionally design a Home page on which your Web options reside or use an Avaya-provided Home page for this purpose.
Using the Web Access Application Web Access Authentication Depending on how your Web Access application is administered, you might have to provide identification before gaining access to Web pages. If you do not know your User ID or Password, contact your System Administrator for assistance. 1. If the Web Authentication input screen displays after selecting the Web softkey, use the dialpad to enter your User ID or Name.
Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages To navigate the Home page and other standard-size Web pages: 1. Access the Web Access screen by selecting the Web softkey at the bottom of the display area. The Home page displays. 2. If a line is not selected (highlighted), first press the Feature buttons 8 or 11) to bring the line “in focus.” button or the button (Line/ 3. Navigate the Home page and other Web pages as follows: If you want to Then Redisplay the Home page.
Using the Web Access Application Entering Text on Web Pages Text entry pages are those on which you can enter data, for example, a name, a Web address (URL), or other identifying information. A set of square brackets, each separated by three blank spaces identifies a page’s text entry areas. 1. To enter data, first press the Line/Feature button to the left of the line on which you want to enter text. Four new softkeys display: Done, Bksp, and Space, with the fourth softkey labeled “alpha” by default.
Entering Text on Web Pages If you want to Then (continued) Change the case of an alphabetic character to/from lower (the default) to upper case. Press the Mode softkey until ALPHA (upper case) or alpha (lower case) displays, as appropriate. Then use the dialpad to select the characters you want to appear in that case. Mode alpha displays all characters entered in lower case, and is the default mode. Mode ALPHA displays characters in upper case. Pressing the softkey “toggles” from one mode to the next.
Using the Web Access Application Adding a Speed Dial Button for a Web Site Telephone Number Some Web sites might include the ability to pass names and associated telephone numbers to the 4625SW IP Telephone. In such cases, applicable Web pages display an AddToSD softkey, as provided by the Web site’s author. 1. Press the AddToSD softkey. The Speed Dial Editing screen displays, to allow you to change the name or number. The prompt “Use dialpad to edit Number.
Chapter 6: 4625SW IP Telephone Options Introduction This chapter describes how to set or view phone parameters, including: ● Displaying the Phone screen upon dialing/answering ● Personalizing the ringing pattern ● Determining how you want the Redial feature to work (redial the last number called or select from a list of the last six calls) ● Displaying the Call Timer ● Changing the rate at which messages display ● Changing the display area’s contrast ● Logging off ● Changing the background c
4625SW IP Telephone Options Accessing the Options Main Menus To access the Options Main Menu: 1. To access the Options application, press the Options button ( below the softkeys. ) to the right of and The first of two Options Main screens displays. 2. Use the standard paging indicators ( screens.
Application Options 3. To select an option, press the Line/Feature button on either side of the desired option. The respective Options screen displays. 4. To change the current setting, press the corresponding Line/Feature button. The option setting may either “toggle,” present a screen for you to specify a setting, or ask you to choose from a list of alternatives. 5. After changing an option, use the appropriate softkey to continue. 6.
4625SW IP Telephone Options Setting the Phone Screen on Answer? Option When the Phone Screen on Answer? option is set to Yes, the Phone screen appears in the display area when you answer a call, regardless of the screen with which you are working. You lose any unsaved work in progress (for example, labeling a Speed Dial button) when the Phone screen displays. The only exception is the Web Access application, which “remembers” the current Web page.
Application Options Setting the Display Call Timers? Option Your 4625SW IP Telephone can display two types of call timers. The Call Timer displays in the top display area and provides the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format. The Hold Timer displays in the applicable call appearance area, showing the elapsed time a call is on hold.
4625SW IP Telephone Options Setting the Call Appearance Width When the Call Appearance Width is set to Full (the default), each line on which a call appears extends the full width of the display. Messages show in the call appearance display area. When this option is set to Half, the call appearance area is limited to half of the display area. Call-related messages appear on the top display line. 1. To change this option, press the corresponding Line/Feature button.
Personal Ringing Options Call Log Enabled (active) is the default. For privacy purposes, you can change the status to Disabled, to stop call logging and delete any calls currently logged. 1. To change this option, press the corresponding Line/Feature button. 2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey. (To restore the previous setting without making a change, press the Cancel softkey.
4625SW IP Telephone Options 3. Save the setting by pressing the Save softkey or to restore the previous setting without making a change, press the Cancel softkey. The first Options Main screen displays. Note: Going off-hook, receiving a call, or losing power during ring pattern selection interrupts the process, and you must start over from Step 1. Note: Adjust the ringer volume using the Volume Control buttons, as discussed in Table 1: 4625SW IP Telephone Button/Feature Descriptions.
Changing the Display Contrast Viewing Quality of Service (QoS) Status QoS refers to several mechanisms used to improve audio quality over the network. Viewing Interface Status Your phone interacts with several system hardware devices and system software. This screen provides information about three of the main interfaces.
4625SW IP Telephone Options Viewing the Network Audio Quality In the event you experience poor audio quality during a call, the problem is likely with your network. Your LAN Administrator might ask you to display this screen to diagnose or troubleshoot audio problems. Although technical in nature, this screen provides information that can help identify causes of poor audio quality. Note: Note: The Network Audio Quality button displays only when you are on a call (off-hook). 1.
Backup/Restore Options Reinstating the Phone After a Log Off When your phone is logged off, the top line displays “Ext. =*.” 1. To reinstate your phone following a log off, use the dialpad to enter your Extension Number, then press the Pound (#) key. The display prompts for entry of your password. 2. Using the dialpad, enter your PBX/switch Password then press the Pound (#) key. The phone is now ready for use.
4625SW IP Telephone Options Settings Saved During a Backup When the Backup/Restore Option is properly administered, Backup/Restore saves the following settings and preferences: ● Personalized Ring setting ● Redial setting ● Phone Screen on Answer? (yes/no) ● Phone Screen on Calling? (yes/no) ● Display Call Timers? (yes/no) ● Message Display Rate (slow/fast) ● Call Appearance Width (half/full) ● Visual Alerting (yes/no) ● Call Log Enable (yes/no) ● Contrast setting ● Phone Application b
Backup/Restore Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature Button Labels, and Speed Dial Button Labels, names and numbers whenever you change any of these values. If this setting is Disabled, you might have to first provide additional information, such as the FTP server on which your backed up data will reside, before you can change the setting. 1.
4625SW IP Telephone Options Verifying Backup/Retrieval Status To determine whether the most recent backup and/or retrieval was successful, select Backup Status on the Backup/Restore Main screen. The Backup Status screen displays the following messages for the last backup and the last retrieval, plus an individual status for each type of data: Note: Action Status/Meaning Last Backup: Successful - Data was successfully backed up with no problems noted.
Backup/Restore Options Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two-step process. First you start backup file retrieval (usually following a system failure or phone replacement). Then you confirm that you want the retrieved data to replace the phone’s current data. Note: Note: Retrieving and restoring backup data takes only a few seconds, however, while in progress, no other phone activity is allowed. 1.
4625SW IP Telephone Options Note: Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons. In this case, you will be able to retrieve the backup file as normal, but any changes you may have made to that backup file’s Speed Dial Button Label data are ignored. Note: Setting a User ID, Password, and other FTP (File Transfer Protocol) Options Your System Administrator establishes certain parameters for each 4625SW IP Telephone in your network.
Backup/Restore Options 2. Choose one of the following options: If you want to Then Add or update the server IP Address. Select the Line/Feature button next to Server IP Address. The FTP Server Address Input screen displays. The top display area prompts “Enter IP address” (if no server name is currently assigned) or “IP Address or DNS name (<17)” (if you are modifying an existing server address).
4625SW IP Telephone Options Feature Button Labeling Line/Feature buttons ( ) appear on both sides of the telephone’s display area. These buttons provide call appearances (Lines). These buttons also provide other call-related features (provided with your telephone system or administered by your System Administrator) in the Phone application. Line/Feature buttons also serve as application-specific buttons in other applications, such as the Call Log.
Changing a Phone/PC Ethernet Interface Note: Note: Your System Administrator might have “locked” one or more labels so that you cannot edit them. These locked labels are shaded in white. When you cannot change a locked button, an error beep tone sounds when you select that button. 4. Select (press) the Feature button you want to re-label. The Feature Button Label Editing screen displays. For reference, the current label appears next to the first Feature button. 5.
4625SW IP Telephone Options Selecting an Alternate Language Users can change the user interface language their 4625SW IP Telephones display.
Selecting an Alternate Language 3. Choose one of the following options: If you want to Then Proceed to change the current language to the new language. Select either Yes softkey. The active language changes to the new language you selected. The second Options Main screen re-displays. All screens now display the new user interface language. Retain the currently active language without changing the user interface display language. Select either No softkey.
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Chapter 7: Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your IP telephone. Headsets for 4600 Series IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo. There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone. To see available headsets, go to http://support.avaya.com/japple/css/ japple?PAGE=ProductIndex and select Headsets.
Headsets and Handsets Handsets for 4600 Series IP Telephones Specialized handsets are available for noisy environments, hearing-impaired users, and other special purposes. See the following table for specialized handsets and replacement handsets for your phone.
Chapter 8: Telephone Management and Troubleshooting Introduction The 4600 Series IP Telephones are relatively trouble free. This chapter provides helpful information for: ● Interpreting the different ringer tones you hear. ● Interpreting the 4625SW’s display symbols. ● Testing your telephone to ensure that it is operating correctly. ● Basic Troubleshooting. This chart provides the most common problems an end user might encounter and suggested resolutions. ● Application-specific troubleshooting.
Telephone Management and Troubleshooting Ringing (Incoming) Tones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outside or the System Administrator. 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you placed. Half Ring (ring-ping) --- A call is being redirected from your phone to another because Send All Calls or Call Forwarding All Calls is active.
Interpreting Display Icons Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might see. Check with your System Administrator to verify if the descriptions are accurate for your system. Icon No Icon Displayed Meaning Idle. Indicates the line is available. Active. Indicates the line is in use. On Hold.
Telephone Management and Troubleshooting Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after connecting it the first time. Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational.
Basic Troubleshooting Chart Problem/Symptom Suggested Solution (continued) Audio quality is poor, specifically, you hear an echo while using a handset, static, sudden silences (gaps in speech), clipped or garbled speech, etc. Various potential network problems might be causing the problem.
Telephone Management and Troubleshooting Troubleshooting 4625SW Applications Problem/Symptom GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked Suggested Resolution Verify the procedure and retry. Check below to troubleshoot the specific application with which you are working. Ensure that any options have not been changed. Contact your System Administrator if these actions do not produce the desired result.
Troubleshooting 4625SW Applications Problem/Symptom CALL LOG APPLICATION: You cannot dial out after selecting a call log entry Suggested Resolution (continued) Check that all call appearances (incoming/outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call. You cannot add an entry to the Speed Dial list You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.
Telephone Management and Troubleshooting Resetting and Power Cycling the IP Telephone Reset your IP telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. ! CAUTION: CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem. Power cycling might cause stored information such as options and settings to be lost.
Resetting and Power Cycling the IP Telephone Power Cycling the Phone Use the power cycle with your System Administrator’s approval. Use power cycling only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The phone connection is re-established. 2. If power-cycling does not correct the problem, your System Administrator can perform a more severe power cycle by unplugging both the phone and the Ethernet cables.
Telephone Management and Troubleshooting 84 4625SW IP Telephone User Guide
Index Index Numerical 4600 Series IP Telephones Handsets . . . . . . . . . . . . . . . Headsets for . . . . . . . . . . . . . 4625SW Application Color Coding . . . . 4625SW Applications, Troubleshooting . . 4625SW IP Telephone . . . . . . . . . . Additional Functionality . . . . . . . . Logging Off. . . . . . . . . . . . . . Reinstating after log off . . . . . . . . Resetting and Power Cycling . . . . . Telephone Applications . . . . . . . . Telephone Button/Feature Descriptions Telephone Options . . . .
Index Dialpad, Entering Characters Using the . . . . . Disabling the Call Log . . . . . . . . . . . . . Display Call Timers? Option, Setting the . . . . . Display Contrast, Changing the . . . . . . . . . Display description . . . . . . . . . . . . . . . Display Icons, Interpreting . . . . . . . . . . . Documentation, Related . . . . . . . . . . . . Drop button . . . . . . . . . . . . . . . . . . Dropping the last person added to the call, during Conference . . . . . . . . . . . . . . . . . . . . . . . . .
Index Options, (continued) Password, setting . . . . . . . . Personal Ringing . . . . . . . . Phone Screen on Answer? . . . Phone Screen on Calling . . . . Quality of Service (QoS) Status . Redial . . . . . . . . . . . . . Status Screen Viewing . . . . . User ID, setting . . . . . . . . . Viewing IP Address Status . . . Visual Alerting . . . . . . . . . Options button . . . . . . . . . . . Options Main Menus, Accessing the Options Screens, Troubleshooting . Options, for 4625SW IP Telephone . . . . . . . .
Index Troubleshooting 4625SW Applications . . . . . . . 80 Troubleshooting Chart, Basic . . . . . . . . . . . . 78 Troubleshooting, and Telephone Management . . . . 75 U Updating Speed Dial Button Label Information . User ID . . . . . . . . . . . . . . . . . . . Using the Call Log Application . . . . . . . . Using the Speed Dial Application . . . . . . . Using the Web Access Application . . . . . . Using Your 4625SW IP Telephone . . . . . . . . . . . . . . . . . . . . . . . .
