PARTNER® Advanced Communications System System Planner 518-456-161 Issue 5 May 2003
0 Copyright 2003 Avaya Inc. All Rights Reserved Printed in USA Document 518-456-161 Issue 5 May 2003 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Ordering Information Call: Avaya Publications Center Voice 1 800 457-1235 Fax 1 800 457-1764 Write: GlobalWare Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attn: Avaya Account Manager Order: Avaya Publications Center Document No. 518-456-161 Issue 5, May 2003 International Voice 207 866-6701 International Fax 207 626-7269 For additional documents, refer to the PARTNER Customer Support Document.
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Internet Security-Related Issues 0 There are certain security risks associated with using the 1600 DSL module due to its Internet connections. Appendix A provides a Security Notification Checklist. As the authorized installer, you should review this information with your customer to ensure all security requirements are understood. Then complete the Security Notification and Checklist with the customer.
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PARTNER® Advanced Communications System Table of Contents 0 Form Required Form A—Customer Information Form B—System Configuration: Lines Form C—Extension Settings Form C1—Extension Settings Worksheet Form C—Extension Settings: Feature Descriptions Form D—Auxiliary Equipment Form E—System Configuration: Default Settings Forms F1-F5: System Configuration: Lists Form F1—System Speed Dial Form F2a—Disallowed Lists Form F2b—Allowed Lists Form F3—Hunt Groups Form F4—Forced Account Code Form F5—Customized Ext
PARTNER® Advanced Communications System 0 Table of Contents TOC - ii
PARTNER® Advanced Communications System Form A—Customer Information 0 CUSTOMER BILLING NAME: BILLING PHONE NUMBER: CUSTOMER CONTACT: CONTACT PHONE NUMBER: PERSON TO BE TRAINED: TRAINEE PHONE NUMBER: SALES PERSON/ACCT EXEC: SALES/AE PHONE NUMBER: GENERAL CONTRACTOR: CONTRACTOR PHONE NUMBER: (only required if new construction) INSTALLATION ADDRESS: INSTALLATION DUE DATE: NOTES TO INSTALLER: FEATURES OF INTEREST: (list in order of priority) SERVICE VERIFICATION: Provide the name of the telephone
PARTNER® Advanced Communications System Form A: Instructions for Customer Information Service Verification 0 0 In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system.
PARTNER® Advanced Communications System Form B—System Configuration: Lines Who is the customer contact responsible for the layout of the system? Line No.
PARTNER® Advanced Communications System Form B: Instructions for System Configuration: Lines 0 COLUMN 2: DESIRED TELEPHONE NUMBERS: Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/ or personal lines. COLUMN 3: ANSWERING OPTION In this space, write in the abbreviation from the list below that indicates how incoming calls to each line will be answered.
PARTNER® Advanced Communications System COLUMN 4 & 5: CALLER ID AND OTHER SUBSCRIPTION SERVICES Check the box if Caller ID Service is activated on this line. In the next column, write in any other telephone subscription services (ordered from your local telephone company) that are active on this line (for example, repeat call service). NOTE: Caller ID Service is unavailable on T1 channels. COLUMN 6: Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line.
PARTNER® Advanced Communications System Form C—Extension Settings 0 Note: See Form C1 to enter character codes for Ext. Display. LINES ASSIGNED EXT. EXT OWNER DISPLAY up to 20 PHONE SET TYPE Forced Distinctive Abbrev.
PARTNER® Advanced Communications System Form C—Extension Settings (Continued) 0 LINES ASSIGNED EXT. EXT OWNER DISPLAY up to 20 PHONE SET TYPE CHANGE DEFAULT SETTINGS with Ringing Options Forced Distinctive Abbrev.
PARTNER® Advanced Communications System Form C1—Extension Settings Worksheet 0 May be used if Ext. Display is checked on Form C. Ext. Jack No.
PARTNER® Advanced Communications System Form C1—Extension Settings Worksheet (Continued) Ext. Jack No.
PARTNER® Advanced Communications System Form C: Instructions for Extensions Settings 0 COLUMN 2 – OWNER Enter the name of the person for this extension. COLUMN 3 – EXT. DISPLAY Enter the name you want displayed when this extension makes an intercom call. COLUMN 4 – PHONE SET TYPE Enter the type of telephone at the extension (for example, PARTNER-34D, PARTNER-18D, or standard telephone).
PARTNER® Advanced Communications System Voice Interrupt on Busy: Default = Not Activated. To identify an extension as being eligible for Voice Interrupt on Busy calls, write “A” (Activated) in this column. Remote Call Forwarding: Default = Not Activated. By default, users cannot transfer calls to a remote telephone number. To allow a user to use Remote Call Forwarding or Cell Phone Connect, write “A” (Activated) in this column.
PARTNER® Advanced Communications System Form C—Extension Settings: Feature Descriptions 0 Feature Descriptions # 1 2 3 4 5 6 7 FEATURE DESCRIPTION Automatic System (ACS R2.0 or later only) Turns Automatic System Answer on and off. When the feature Answer is on, a call that is not answered by the receptionist is answered by the system; the system plays a brief message, then places the call on hold, continues to ring all extensions that have the line, or disconnects the call.
PARTNER® Advanced Communications System Feature Descriptions—(Continued) # 8 9 10 11 12 13 14 15 16 17 18 FEATURE Caller ID Inspect Caller ID Logging Caller ID Name Display 0 Ext. 10 Only DESCRIPTION When a user at a display phone is already on a call, this feature shows Caller ID information for another line (if Caller ID information is available on that line) without disconnecting the current call or putting it on hold. When the feature is active, the button light is on. (ACS R2.
PARTNER® Advanced Communications System Feature Descriptions—(Continued) # 19 DESCRIPTION Manual Signaling - Beeps the designated extension.
PARTNER® Advanced Communications System Feature Descriptions—(Continued) # 36 37 38 39 40 41 42 43 44 45 46 47 FEATURE 0 Ext. 10 Only DESCRIPTION Redials the last outside number dialed (maximum 28 digits). This feature is useful for immediately redialing a busy number. This feature applies only to PARTNER and MLS-model phones. This feature lets you program a button on your PARTNER or MLS-model phone that you can use to signal a predetermined coworker’s extension.
PARTNER® Advanced Communications System Feature Descriptions—(Continued) # 48 49 DESCRIPTION FEATURE Remote Call Forwarding Cell Phone Connect Forwards all calls to the designated outside telephone number. (The outside number must be programmed to a Personal Speed Dial code for the extension.) You may program originating extension and destination Personal Speed Dial code on the button. If on a button with lights, the lights show when the feature is in use.
PARTNER® Advanced Communications System Form D—Auxiliary Equipment 0 Please check the box next to any auxiliary equipment you have attached to your phone or phone system. System vs.
PARTNER® Advanced Communications System Form D: Instructions for Auxiliary Equipment 0 The following settings may be useful for auxiliary equipment: For a dedicated line (such as a Fax line, see Form B), assign the line to the equipment extension and remove it from other extensions. To prevent other extensions from interrupting calls, write “A” (Assigned) in the Automatic Extension Privacy (#304) column.
PARTNER® Advanced Communications System Form E—System Configuration: Default Settings 0 For many features, your PARTNER system is pre-programmed with a default setting. In the table below, either confirm the default setting (see backside of page for details on these) or write in the preferred setting. 1. How many lines are assigned to each extension? 2. If you wish to use a password for Night Service and dialing restrictions, write the 4-digit password. 3.
PARTNER® Advanced Communications System Form E: Instructions for System Configuration: Default Settings 0 QUESTION 1: LINES PER EXTENSION: For the PARTNER ACS processor or 308EC module, the default setting assigns 3 lines to each extension. For the 206 module, the default setting assigns 2 lines to each extension. For the 400 module, the default setting assigns 4 lines to each extension. For the 1600 DSL module, the default setting assigns 16 lines to each extension (R4).
PARTNER® Advanced Communications System Forms F1-F5: System Configuration: Lists 0 In this form, you need to create five different tables.
PARTNER® Advanced Communications System Form F1—System Speed Dial 0 Optional for PARTNER Advanced Communications System. For additional instructions, see next page. To Dial: On system phones, press f + 3–digit code. On standard phones, press # + 3–digit code while receiving intercom dial tone. Code Name/Company *1 Telephone No.2 Code Name/Company *1 Telephone No.2 Code Name/Company *1 Telephone No.
PARTNER® Advanced Communications System Form F1: System Speed Dial Supplemental Instructions 0 With System Speed Dialing, a user can dial a stored number by pressing four buttons: the f button (# on a standard phone) followed by a 3-digit code. Storing a telephone number as a Speed Dial number lets users dial more quickly. Other kinds of numbers—such as account codes and other dialing sequences—also can be stored as Speed Dial numbers.
PARTNER® Advanced Communications System Telephone Number 0 Write the number exactly as it should be dialed. Numbers can be up to 28 digits, including the digits 0–9, *, #, and the special dialing functions discussed next. To store a telephone number, include the dial-out code, toll-call prefix, and area code (if needed), along with the number.
PARTNER® Advanced Communications System Form F2a—Disallowed Lists 0 Disallowed Phone Number Lists (#404) List 1 Required only if Disallowed List Assignment (#405) is specified on Form F5. Write the telephone numbers that users are prevented from dialing. List 3 List 4 List 5 List 6 List 2 List 7 List 8 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.
PARTNER® Advanced Communications System Form F2b—Allowed Lists 0 Allowed Phone Number Lists (#407) List 1 Entry Telephone No.1 List 2 Entry Telephone No.1 Required only if Allowed List Assignment (#408) is specified on Form F5. Write the telephone numbers that users can dial regardless of assigned restrictions. List 3 List 4 List 5 List 6 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 Entry Telephone No.1 01 02 03 04 05 06 07 08 08 10 1.
PARTNER® Advanced Communications System Form F2a & F2b: Instructions for Creating Disallowed and Allowed Lists 0 Use this form to specify lists of Disallowed and Allowed telephone numbers. You can create up to 8 lists each of Disallowed and Allowed telephone numbers. Each list can have up to 10 numbers. 1. Under the List number, write a name for the list (for example, “Suppliers”). 2. In the “Telephone No.” column, write the entries for the list.
PARTNER® Advanced Communications System Form F3—Hunt Groups 0 Hunt Group Extensions (#505) 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Form F3—Hunt Groups 28 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 Group 8 (Fax Detection) Group 7 (Voice Mail) Group 6 Group 5 Group 4 Group 3 Group 2 Group 1 Ext. Jack No.
PARTNER® Advanced Communications System Form F3: Instructions for Identifying Hunt Group Assignments 0 To assign extensions to any of the following groups (each extension can be in one or more groups), write the group number or place a check mark in the appropriate columns. Hunt Group Extensions 1–6 (#505) 0 Calls can ring or be transferred to the first non-busy extension in a Hunt Group.
PARTNER® Advanced Communications System Form F4—Forced Account Code 0 Forced Account Code List (#409) 1 Entry Account Code (up to 6 digits) Write Description Entry Account Code (up to 6 digits)1 Write Description Entry Account Code (up to 6 digits)1 Write Description 01 34 67 02 35 68 03 36 69 04 37 70 05 38 71 06 39 72 07 40 73 08 41 74 09 42 75 10 43 76 11 44 77 12 45 78 13 46 79 14 47 80 15 48 81 16 49 82 17 50 83 18 51 84 19 52 85 20 53 86
PARTNER® Advanced Communications System Form F4: Instructions for Forced Account Codes Forced Account Code List (#409) 0 0 If an extension has been designated for Forced Account Code Entry (#307) on Form F4, the user must dial an account code before an outside telephone number can be dialed. Account codes, each up to 16 digits in length, can be used to associate telephone calls with a particular department or client.
PARTNER® Advanced Communications System Form F5—Customized Extensions/Pool Access Restrictions 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Form F5—Customized Extensions/Pool Access Restrictions 32 OUT only IN only NO Access NR 4 1-8 1-4 1-4 NA4 NA4 1-6 7 8 NA4 NA4 Night Service Group Extensions (#504) 1-8 FAX Only No Ring Line/Pools3 4 pools Not Assigned VMS Only ALL Delayed Hunt Group Extensions (#505) K 11 Immediate 4 lines Calling Page Group Extensions (#5
PARTNER® Advanced Communications System Form F5—Customized Extensions/Pool Access Restrictions (Continued) No Ring Line/Pools3 4 pools Not Assigned OUT only IN only NO Access NR 4 1-4 1-4 NA4 1-6 7 8 NA4 NA4 Night Service Group Extensions (#504) 1-8 NA4 Hunt Group Extensions (#505) 1-8 FAX Only Delayed VMS Only Immediate 4 lines Calling Page Group Extensions (#502) NA 4 Pickup Group Extensions (#501) P4 Write line numbers or pool access codes for Line Access Restriction (#302) or
PARTNER® Advanced Communications System Form F5: Instructions for Pool Access Restrictions Pool Access Restriction (#315) 0 0 By default, access to all lines and pools is set to No Restriction. To change the default, write the line numbers or pool access codes in the appropriate columns, as follows: Outgoing only–User can place outside calls and receive only transferred calls on specified line or pool. Incoming only–User cannot place outside calls but can receive calls on specified line or pool.
PARTNER® Advanced Communications System PARTNER® ACS 1600 DSL Module Planning Checklist 0 Use this job aid to help you collect, organize and record the settings necessary for a PARTNER installation that includes the 1600 DSL module. Always double-check this data before using this document to program the module. ■ There is a worksheet at the end of this checklist that you can use for settings that will not fit in the table. ■ All sample IP addresses used are in the private domain.
PARTNER® Advanced Communications System Required Information Notes Sample values 2. Custom DSLAM settings If your SDSL provider uses a DSLAM not included on the list at right, you must obtain and program the information in this section to complete the configuration. Lucent Stinger Nokia Copper Mountain Paradyne AccessLan Set SDSL speed automatically1 Allows the 1600 DSL to automatically match the current SDSL speed. Always try the highest speed first.
PARTNER® Advanced Communications System Required Information Transmit/Receive CIR FRF.12 End-to-End Fragmentation1 Fragment Size 1 Notes 1 Sample values Enter values for current installation The Committed Information Rate (CIR) to and from the provider. Default values may be used unless instructed by provider. Value should be the same for both voice and data PVCs.
PARTNER® Advanced Communications System Required Information Notes Sample values 5. VoIP settings Obtain these settings if your SDSL provider uses VoIP with the Lucent PathStar or other VoIP voice gateway. These settings are in addition to the required ATM or Frame Relay settings. IP address of Notified Entity1 IP address of the VoIP gateway 192.168.32.2 IP address for MGCP signaling1 Media Gateway Control Protocol. This is the IP address of the voice PVC on the 1600 DSL; used for signal control.
PARTNER® Advanced Communications System Required Information Notes Sample values 10/100BaseT Ethernet subnet mask3 Specifies the size of the network to which the LAN port is connected. 255.255.255.0 User ID3 Restricts access to the 1600 DSL at the User level. Case-sensitive. Up to 17 alphanumeric characters. myID User password3 Restricts access to the 1600 DSL at the User level. Case-sensitive. Up to 17 alphanumeric characters.
PARTNER® Advanced Communications System Required Information Notes Sample values Enter values for current installation Static Binding IP address3 Links a host to an address using MAC number. 192.168.32.33 00:c0:d5:d4:da:2c See worksheet (if necessary) NAT3 Allows multiple LAN hosts to access the Internet behind one public IP address. E (to enable); D (to disable) Actions to be permitted or denied3 Enter rules via the IP Filtering Configuration menu.
PARTNER® Advanced Communications System Required Information Notes Sample values Enter values for current installation Spanning Tree: Max Age3 Spanning Tree: Forward Delay3 Spanning Tree: Path Cost3 1. Obtained from SDSL provider 2. Obtained from ISP 3.
PARTNER® Advanced Communications System Worksheet for extended values Use the following space to note values that will not fit in the Planning Checklist table. For example, NAT addresses, firewall considerations, routing values, etc.
PARTNER® Advanced Communications System PARTNER® ACS T1 Module Planning Forms 0 Use the following forms to help you collect, organize, and record the settings necessary for a PARTNER installation that includes the T1 module. Most of this information must be provided to you by your T1 service provider. Always double-check this data before using this document to program the module.
PARTNER® Advanced Communications System Form G1—T1 Module Parameters 0 Note: This form displays the default parameters for the T1 module.
PARTNER® Advanced Communications System Form G1: Instructions for T1 Module Parameters 0 Circle the settings you want to use. Clock Type Specify whether the T1 service provider (Loop) or the PARTNER T1 module (Local) will provide the clock source. CSU Activation Specify whether the PARTNER T1 module will provide CSU functionality. (The PARTNER T1 module has an internal CSU.) If you will use an external CSU/DSU, specify that the PARTNER T1 module CSU will be disabled.
PARTNER® Advanced Communications System Form G2—T1 Module Line Settings 0 Note: This form displays the default line setting for each T1 line. LINE NO . T1 LINE TYPE CHANNEL NO.
PARTNER® Advanced Communications System Form G2: Instructions for T1 Module Line Settings 0 COLUMN 1 – LINE Displays the line on the PARTNER system. COLUMN 2 – T1 CHANNEL NO. Displays the T1 channel associated with the PARTNER line. COLUMN 3 – LINE TYPE Enter whether this line will be used for voice calls. Choices are T1-E&M (Equipped) and T1-UNEQ (Unequipped). Use T1-E&M for all T1 lines that will be used for voice calls using the PARTNER T1 module.
PARTNER® Advanced Communications System Form G3—Direct Inward Dialing (DID) Enter the following information if the system will use DID. 1. What are the expected number of digits from the T1 service provider? 2. What extension will be the DID Backup Extension? 3.
PARTNER® Advanced Communications System Form G3: Instructions for Direct Inward Dialing (DID) 0 QUESTION 1: EXPECTED NUMBER OF DIGITS: Enter the number of digits the T1 service provider will send for each incoming call. Choices are 1 to 4 digits. The default is 3 digits. QUESTION 2: DID BACKUP EXTENSION: Enter the backup extension for calls on DID lines. The backup extension receives incoming DID calls that are not mapped to an extension, calling group, or hunt group. The default setting is “10.
PARTNER® Advanced Communications System Form G4—Direct Inward Dialing (DID) Mapping Table 0 DID Mapping Table Item No. DID Number Extension/Hunt Group/Call Group Item No. DID Number Extension/Hunt Group/Call Group Item No.
PARTNER® Advanced Communications System Form G4: Instructions for Direct Inward Dialing (DID) Mapping Table 0 DID NUMBER COLUMN: Enter the DID numbers you purchased from the T1 service provider. EXTENSION/HUNT GROUP/CALL GROUP COLUMN: Enter the extension, hunt group, or calling group you want to map to the corresponding DID number.
PARTNER® Advanced Communications System Appendix A: Security Notification and Checklist I. 0 SECURITY NOTIFICATION DOCUMENT AVAYA Inc. 0 And 0 _______________________________________________________________ 0 Introduction 0 The PARTNER ACS 1600 DSL module adds the ability to make Internet connections to your business. Internet connections pose inherent risks. This notification, and the associated checklist, are intended to help business owners recognize and minimize those risks.
PARTNER® Advanced Communications System • Implement customer applications in a manner that is as secure as possible, or with appropriate warnings to customers who choose to accept less than recommended security. • Avoid introducing any new risks when providing maintenance or other support. The customer must accept the following responsibilities: • Provide the overall data network design. This might be done via expertise on the customer payroll, or might be contracted.
PARTNER® Advanced Communications System PARTNER® ACS 1600 DSL Module – Security Checklist System Administration Router Password changed from default. Confirm switch password is secure (covered on another check list). Y/N Data Network Access Security Need for filters has been reviewed and appropriate work contracted/performed. Need for a firewall application such as “ChoiceNet” has been reviewed and appropriate work contracted/performed.
