6408+, 6408D+, 6416D+, 6416D+M, 6424D+, and 6424D+M Telephones User’s Guide Contents 6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 5 Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Using the Softkey Feature Menus . . . . . . . . . . . . . . . . . .
Some versions of DCP display telephones are intended for export outside of the U.S. These telephones initialize with “EXPORT VERSION” on the display. Display features are not operative until after this display disappears. If the “EXPORT VERSION” display does not disappear within a few seconds, activate the Test function by pressing the Transfer button. If this action does not remove the “EXPORT VERSION” display, contact your system administrator.
IMPORTANT USER SAFETY INSTRUCTIONS The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too. Please read carefully the helpful tips listed below and on the next page. These suggestions will enable you to take full advantage of your new voice terminal. Then, retain these tips for later use. ! CAUTION: This telephone is NOT for residential use.
• To reduce the risk of electric shock, do not disassemble this telephone. There are no user serviceable parts. Opening or removing covers may expose you to hazardous voltages. Incorrect reassembly can cause electric shock when the telephone is subsequently used. Service 1. Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 2. Unplug the telephone from the modular wall jack.
6400 Series Multi-line Telephones The 6400 Series multi-line telephones include the following: • The 6408+ Telephone — has eight call appearance/feature buttons with a two-way speakerphone. • The 6408D+ Telephone — has eight call appearance/feature buttons, a 2-line by 24-character display, and a two-way speakerphone. • The 6416D+ and 6416D+M Telephones — have 16 call appearance/ feature buttons, a 2-line by 24-character display, and a two-way speakerphone.
The following features correspond to the numbers in Figure 1.
Note: When a modular base unit is used with the Headset jack, the handset should remain plugged into the Handset jack. The privacy of the Whisper Page announcement cannot be guaranteed when telephones have modular base units other than the M10L-8400 (Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only modular base unit that should be used for the 6400 Series telephones.
— — — Supra Monaural Noise-Canceling (NC) — Same as above with noise-canceling microphone that reduces background noise transmission by up to 75 percent. Supra Binaural — Sound in both ears. Supra Binaural Noise-Canceling (NC) — Same as above with noise-canceling microphone on flexible boom; features windscreen and reduces background noise transmission by up to 75 percent.
The top line of each softkey feature menu screen shows you the status of each of the four features. An arrow appears above the feature name or abbreviation if that feature is active. In the above example, the arrow above the Timer feature indicates that feature is active. The second line on each softkey feature menu shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation.
Hold The Hold feature puts a call on hold until you can return to it. To put a call on hold while you answer another call or perform another task 1. Press Hold . To answer a new call while active on another 1. Press Hold . 2. Press the call appearance button of the incoming call. To return to the held call 1. Press the call appearance button of the held call. Note: If your telephone is connected to DEFINITY Release 7.
If you have a display, it shows the volume level: (There are eight volume levels.) ->>>>>> + To turn off the speaker and return to handset 1. Pick up the handset. To end a call (while the handset is on-hook and only the speaker is active) 1. Press Spkr . To activate the speaker while using the handset so that both are active at the same time (the Group Listen feature, if administered) 1. While you are using the handset, activate the speaker by pressing Spkr .
4. If you have a display, it shows: (There are eight volume levels.) ->>>>>> + To change from the speakerphone to the handset 1. Pick up the handset and talk. To change from the handset to the speakerphone 1. Press Spkr . 2. Within 10 seconds, hang up the handset. To use the Group Listen feature (if administered) in which the handset and the speaker are active at the same time 1. While you are active on the handset, press Spkr .
4. Press Trnsfr again to complete the transfer. 5. Hang up. Note: If your telephone is connected to a DEFINITY Release 6.3.2 or a later release, your administrator may have chosen Transfer-on-Hang-up. In this case, you can transfer a call by pressing Trnsfr , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted transfer, press Drop or press the original call appearance.
Selected Voice Features Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code. Abbreviated Dialing offers four possible types of lists — Personal, Group, System, and Enhanced, and you can have a total of three lists. (Of these three lists, you can have only one System List and one Enhanced List.
For 6408D+, 6416D+ and 6416D+M, and 6424D+ and 6424D+M telephones connected to a DEFINITY ECS Release 6.3 or later To program an Abbreviated Dialing button on the softkey feature menu screens or on a feature button Note: If you make a mistake while programming an AD button on your display, you CANNOT move back a space to erase it. Instead, save whatever you have entered by pressing the “#” key and then start over. 1. Locate the Program button.
To place an AD call 1. Press the selected AD button, either a feature button or the softkey below the AD feature on the feature menu screens. To program or reprogram an outside number, extension, or feature access code into an AD personal list 1. Locate the Program button on your telephone. There are three possibilities. a. If you are using a telephone with a display, press the Menu button and, if necessary, the Next or Prev button until Prog appears on the display screen. b.
Without a display: Press the Call Fwd button (if administered) (while on-hook or off-hook) or Dial the Call Forward access code (while off-hook). [dial tone] Note: If you have console permission, next, dial the extension number whose calls are to be forwarded; receive dial tone. 2. Dial the extension or number where calls will be sent. [confirmation tone] 3. Hang up. To cancel Call Forwarding 1. With a display: Press the Menu button and then press the softkey below CFrwd (while on-hook or off-hook). 2.
Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the person’s being a member of your pickup group. To answer a call placed to a member of your pickup group when your telephone is idle 1. With a display: Press the Menu button and then press the softkey below CPkUp.
Without a display: Press the LWC button or Dial the Leave Word [dial tone] Calling access code (while off-hook). 2. Dial the extension. [confirmation tone] Message light goes on at the called telephone (if so equipped). 3. Hang up. To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. 1. With a display: Press the Menu button and then press the softkey below CnLWC (while on-hook or off-hook).
4. Press the button on which you wish to assign this feature. If the feature is successfully administered on the feature button, the display shows: “Button Programmed!” Go on to Step 5. Note: If there is already a feature programmed on that button, you see the following screen: XXXXX FEATURE ON BUTTON Replace Keep Delete On this display screen, press either of the softkeys below Replace if you want to replace the current feature on that button.
Whisper Page The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extension hears the announcement; the other person on the call cannot hear the message. Note: If you are connecting the headpiece to the Handset jack on the 6400 Series telephones, the M10L-8400 is the only modular base unit that should be used.
buttons in the right column begin with i and then go through p (on the 6416D+ and 6416D+M) and through x (on the 6424D+ and 6424D+M). When the display shows a= , it represents call information for the first call appearance button. The next button down would be shown as b= , and so on. When you dial an extension, that number is shown and then replaced by the called party’s name and extension.
Directory The Directory feature allows you to search for the extension of another user in your location by keying in the user’s name at the dial pad. To search the directory for a name 1. Press the Menu button and then press the softkey below Dir or, if Dir is not available on your display, press the Directory button (if administered). 2. Key in the selected name with dial pad keys: last name, comma (use * ), first name or initial. 3. Press the Next button for each successive directory name you wish to see.
2. Press the call appearance button in question. Information is shown on the display screen; you remain connected to the present call. 3. To return to the held call, press the Exit button and then the call appearance button of the held call. .
Note: These modules can ONLY be used in the desktop position; they CANNOT be used if the telephone is to be wall-mounted. 1 2 FIGURE 5 A Rear View of the 6416D+M and 6424D+M Telephones Telephone Installation All of the 6400 Series telephones described in this manual can be either desk-mounted or wall-mounted. Use the following directions for installing any of these telephones. Figure 6 shows the back of the 6400 Series telephones.
the box in which the telephone was packed) on each corner of the bottom of the telephone housing. 1. Turn the telephone face down on a flat surface. 2. Remove the desktop stand (the upper tabs on the stand are shown as 2 in Figure 6; the lower tabs are shown as 7 in Figure 6). If you are using a 6416D+M or 6424D+M telephone and want to install the adjunct module, do so now before proceeding with the following steps.
— — In order to release the handset retainer hook, press down on the hook and slide it toward the top of the telephone. (See b in Figure 7.) Rotate the hook 180 degrees (as in c in Figure 7) and then slide it back into its slot so the bottom part now sticks out from the top. (See d in Figure 7.) Snap the hook firmly into place. a. b. d. c. ¾ FIGURE 7 Removing, Rotating, and Replacing the Handset Retainer 3. Place the telephone face down on a flat surface. 4.
5. Reverse the desktop stand so that the larger end is facing down. 6. Snap the line cord into the “LINE” jack in the bottom of the telephone and coil the excess cord in the back of the deskstand. 7. Snap one end of the coiled handset cord into the Handset jack (labeled ). Thread the handset cord into the channel leading to the side edge of the telephone 8.
Removing the Telephone Tray You may wish to remove the tray from the base of the telephone, especially if you are wall-mounting the telephone. See Figure 10 for further help. 1. Pull the tray from the base of the telephone as far as it will go. 2. Using your thumb, press down on the center of the tray. 3. Continue to pull the tray until it is completely separated from the base.
Installing the Designation Card Use the button designation card to write the telephone number, extension, name, or feature that each call appearance/feature button can access. In order to help you match the designation cards with the call appearance/feature buttons on the telephone, the columns of button labels are marked with the 6400 Series multi-line telephone model with which the label can be used.
Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Ringing Tones Rings ◆ Meaning 1 ring A call from another extension. 2 rings A call from outside or from the attendant 3 rings A priority call from another extension, or from an Automatic Callback call you placed.
Feedback Tones (continued) Tones Meaning coverage One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. dial A continuous tone; indicates dialing can begin. intercept/ time-out An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after listing the handset or dialing the previous digit.
