Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide 16-300699 Issue 3 January 2007
Contents Contents Notices ..................................................................................................... 5 Introduction to the 9620 IP Telephone .................................................. 7 Overview .................................................................................................................. 7 About Scrolling and Navigation ................................................................................ 8 About Your Telephone Stand .......................
Contents Setting up a conference call ................................................................................... 17 Adding a person on hold to a conference call ........................................................ 17 Putting a conference call on hold ........................................................................... 17 Muting a person on a conference call ................................................................... 18 Dropping the last person from a conference call ............
Contents 4 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide
Notices Notices © 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP Phone might cause interference.
Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide
Introduction to the 9620 IP Telephone Introduction to the 9620 IP Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator.
About Scrolling and Navigation 9620 IP Telephone Button/Feature Descriptions Name USB Port Description If your phone gets its power from a local AC power adapter (and not directly from the voice/data network connection), you can recharge a battery-powered device using your phone's USB port. Connect the device to your phone with a USB cable to recharge it. Message Waiting An illuminated red light in the upper-right corner of your phone Indicator indicates you have voicemail messages waiting.
About the Avaya Menu for the highlighted line. The OK button is a shortcut for the default action. For example, when you select an entry in your Contacts list, pressing OK places a call to that person. About Your Telephone Stand Your telephone can be placed in two positions, a lower position and an upright position. You can adjust the display screen to different angles. To move the display screen, gently pull from the top of the display screen towards you.
About Options & Settings • Application Settings • Screen & Sound Options • Advanced Options Note: Options & Settings is called Phone Settings if you have a customized menu. Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call, turning call timers on or off, controlling how Redial works, turning Visual Alerting on or off, and more.
About the Avaya Menu Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed. 1. 2. 3. 4. 5. 6. 7. 8. Press Avaya Menu. Select Options & Settings or Phone Settings. Press Select or OK. Select Call Settings. Press Select or OK. Select Redial. Press Change or OK to toggle between One Number and List. Press Save. Configuring call timers You can set your call settings to display the duration of calls.
About Options & Settings Turning button click sounds on and off 1. 2. 3. 4. 5. 6. 7. 8. Press Avaya Menu. Select Options & Settings or Phone Settings. Press Select or OK. Select Screen & Sound Options. Press Select or OK. Select Button Clicks. Press Change or OK to turn sounds on or off. Press Save. Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off. 1. 2. 3. 4. 5. 6. 7. 8.
About the Features menu 1. 2. 3. 4. 5. 6. 7. 8. Press Avaya Menu. Select Options & Settings or Phone Settings. Press Select or OK. Select Application Settings. Press Select or OK. Select Personalize Labels... Press Change or OK. Select the label you want to edit. Note: If the label you want to edit is on the Features menu, scroll right to access the Features menu, and select the label you want to edit. 9. Press Edit. 10. Edit the label. Press Clear to clear all text fields and start over. 11.
Calling a person from the directory Note: The LED next to the feature name indicates if the feature is currently on or off. If the light is on, the feature is on. Calling a person from the directory 1. 2. 3. 4. From the Phone screen, scroll right to access the Features menu. Select Directory. Press Select or OK. Use the dialpad keys to start spelling the last name of the person you want to call. Note: Press each dialpad key one time for each corresponding letter.
Sending an incoming call directly to voicemail answering the incoming call; otherwise, you will drop the active call when you answer the other one. Sending an incoming call directly to voicemail Press To Vmail to send an incoming call directly to voicemail. Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call. Making a Call If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press Speaker, or select an available line and press OK. 2.
Send all calls Muting a Call If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. Putting a Call on Hold 1. Press Phone to view the main Phone screen, if necessary. 2. Select the line you want to put on hold. 3. Press Hold. Note: A hold timer may display when you put a call on hold.
About Conference Calls Call Forwarding The Call Forward feature allows you to set a number to which your calls will be forwarded, or turn off call forwarding if it is already on. You must enter the telephone number where the calls will be forwarded each time you use this feature. 1. From the Phone screen, scroll right to access the Features menu. 2. Select CFrwd. 3. Press OK to turn call forwarding on or to turn it off if it is already on.
Putting a conference call on hold Putting a conference call on hold 1. Press Hold during a conference call. Note: When you put a conference call on hold, the other parties can still talk to each other. 2. Press Resume or OK to resume the conference call. Muting a person on a conference call You can silence a person on a conference call using the Silence softkey. The individual muting feature is not available on all systems. If you do not see Silence when you choose a person, you cannot mute that person.
About Contacts Joining a call on a bridged line You can join an existing call on a bridged line. 1. Select the bridged call in progress that you want to join. 2. Press Bridge. Making an outgoing call on a bridged line When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using.
Editing a contact e. Press More > Abc to change between upper and lower case letters or to enter numbers. f. Press ABC again to cycle through the options (Abc/123/abc/ABC) until the type you want to use is displayed. g. Press More > Symbols to enter characters that are not on your dialpad. h. Select the symbol you want to use. i. Press OK to select the symbol. j. Press Clear to delete all text and start over. 4. 5. 6. 7. 8. Select the next field. Enter the (primary) telephone number.
About the Call Log Viewing call log details 1. 2. 3. 4. Press Call Log. Select the number you want to view. Press Details. Press Back to return to the list view. Adding an entry from the call log to your Contacts list 1. 2. 3. 4. 5. Press Call Log. Select the number you want to add to your Contacts list. Press +Contact. Edit name and telephone number, if necessary. Press Save. Removing an entry from the call log 1. 2. 3. 4. Press Call Log. Select the number you want to delete. Press More > Delete .
Logging into your voicemail Getting Your Messages Press the Message button to connect directly to your voicemail system. The lighted Message button and a red light on the upper right-hand corner of your telephone indicate when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system.
Index Index A Avaya Menu about................................................ 9 button click sounds........................ 12 error tones..................................... 12 text size......................................... 12 B Bridged Calls about.............................................. answering...................................... joining............................................ Browser about.............................................. accessing.......................................
Index I S Incoming calls answering...................................... directing to multiple telephones..... forwarding...................................... ignoring.......................................... sending directly to voicemail.......... sending to coverage...................... transferring.................................... 14 14 17 15 15 16 16 Scrolling and Navigation about................................................ 8 SENDALL...........................................
