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Alarm Manager Table of Contents Alarm Manager .................................................................. 5 Overview .................................................................................................. 5 Required Information ................................................................................ 6 Flow Chart ................................................................................................ 6 Configuration ..........................................................
Alarm Manager Alarm Manager Overview The Business Communications Manager (BCM) contains an Alarm Service that is used to monitor functions and events that may occur from components running on the BCM. These alarms indicate faults or informational conditions that may require resolution from the system administrator.
Alarm Manager Required Information Before configuring the Alarm Service and Alarm Manager, the following information is required: Which alarms should do you want to be alerted to How should an Administrator be notified of Alarms? Flow Chart The flow chart below shows a recommended order for configuring and viewing system alarms.
Alarm Manager Configuration Alarm banner The Alarm Banner is situated on the bottom task bar of the Element Manager interface. The Alarm Banner is visible at all times, so you do not have to navigate to the Alarms panel to view alarms. If you notice a change in alarm conditions in the Alarm Banner, for example a red mark in the Critical category, you can navigate to the Alarms Panel to view the actual alarm.
Alarm Manager The colours are as follows: Green: There are no alarms of this severity, or there are alarms of this severity but the count has decreased since the last polling interval. Yellow: There are alarms of this severity, but they are older than at least 1 polling interval. Red: A new alarm has occurred since the last polling interval. The BCM will scan for alarms every 30 seconds.
Alarm Manager Problem Description - a description of the alarm condition Component ID - the process that has generated the alarm, in a 3-part format. The component ID always identifies the system as a BCM, includes the name of the system that generated the alarm, and identifies the component that generated the alarm. In this way, remote monitoring stations can easily identify what type of system generated an SNMP trap and which system generated the trap.
Alarm Manager BCM Element Manager. You would acknowledge the Alarm and then select the Reset LED’s button the LED will then return to a Green state. Alarm Settings You may want to alter alarms from the default alarm status so that you can reduce the number of alarms that are displayed in the Alarms table, sent via SNMP traps, displayed on the Alarm set, or sent to e-mail destinations. You can specify how alarms are handled, according to your needs.
Alarm Manager Profiles can be set against the various alarm destination types, along the following criteria: Critical Critical/Major Critical/Major/Minor All None The application of this facility would allow only Critical alarms to be sent to email destinations for example, or to stop sending alarms to the Alarm Set. You can also test a selected alarm. This allows you to test whether the LED or alarm displays/destinations are functioning as expected.
Alarm Manager 2. In the Alarms table, select an alarm. 3. For each destination/display, i.e. GUI, e-mail, SNMP, or Alarm Set, clear or tick the check box as appropriate. This will determine if the selected alarm is sent to that destination/display. 4. A description of the alarm can also be viewed at the bottom of the alarms panel. 12 NN40011-031 Issue 1.2 BCM Rls 6.
Alarm Manager Setting Alarm Profiles for Destinations/Displays As an alternative option to enabling or disabling alarms on a per destination/display basis, it is possible to choose which type of alarm (Critical, Major, Minor etc.) are sent to each destination/displays. It is also possible to disable sending all alarms to selected destinations/displays, the Alarm Set (telset display) for example. 1. From the Administration tab open the General folder, and then click the Alarm Settings link. 2.
Alarm Manager 3. From the Profile selection field, select which types of alarms are to be sent the selected destination/display. 4. Now click on the Set Filters button. 5. In this example, only Critical alarms will be sent to an e-mail destination. 14 NN40011-031 Issue 1.2 BCM Rls 6.
Alarm Manager Testing an Alarm If you want to determine if alarms are being sent to the appropriate destinations/displays, you can test the alarm using the following procedure. Alarms generated using the Test Alarm feature are identified in the Alarms table by the words "Test Event" in the alarm Problem Description field. 1. In the Alarms table, select an alarm. 2. Click the Test Alarm button. 3. In the Alarms table, "Test Event" is displayed in the alarm Problem Description field. NN40011-031 Issue 1.
Alarm Manager Setting the Destinations/Displays In order for the alarms to be notified to the intended recipients, the various destinations/displays should be set correctly. Setting the E-Mail Destination Use the following procedure to configure which e-mail address receives the selected alarms. 1. In Element Manager, click on the Configuration tab. Open the Administrator Access folder, and click on the E-Mail Settings link. 2. In the E-Mail settings area, click on the Add button.
Alarm Manager 3. Enter the details of the e-mail server (SMTP server) and destination address. Click OK when complete. 4. The account will be added to the list, and will be the destination for sending the specified alarms to. NN40011-031 Issue 1.2 BCM Rls 6.
Alarm Manager Configuring SNMP Trap Destinations Use the following procedure to configure which SNMP trap destinations will receive the selected alarms. SNMP software is required at the destination to view the alarm information. 1. In Element Manager, click on the Administration tab. Open the General folder, and select the SNMP Trap Destinations link. 2. Click on the Add button at the bottom of the Trap Destinations window. 18 NN40011-031 Issue 1.2 BCM Rls 6.
Alarm Manager 3. Enter the details of the SNMP destination (such as SNMP Host address, SNMP version, and Community string), and click OK. The Port number is entered as 162 by default. 4. The Trap Destination will be added to the list, and will be used as the destination to send the selected alarms to. 5. This account will also be created in the main SNMP configuration area under the Configuration tab, Administrator Access folder, SNMP link, SNMP trap Destinations tab. NN40011-031 Issue 1.2 BCM Rls 6.
Alarm Manager Specifying the Alarm Set Use the following procedure to specify which telset (DN) receives the selected alarm information. 1. In Element Manager, click on the Configuration tab. Open the Telephony folder, and select the Feature Settings link. 2. In the Feature Settings area, enter the required DN to receive the selected alarms in the Alarm Set field. 3. The specified DN will now receive the selected alarms. 20 NN40011-031 Issue 1.2 BCM Rls 6.
Alarm Manager Avaya Documentation Links Fault and Performance Management NN40011-031 Issue 1.2 BCM Rls 6.
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