User's Manual

34 Chapter 6 Configuring Attendants
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Types of Attendant setups
You must configure each computer that has the Client component installed to handle calls as a:
• “Full-time main attendant” on page 34
• “Part-time main attendant” on page 35
• “Backup attendant” on page 35
• “Assistant attendant” on page 37
• “Overflow attendant” on page 39
Full-time main attendant
The full-time main attendant is a telephone operator configuration where the Attendant Console
window is always visible. You can define a number of full-time attendants. Every Client
component must have the server ID and Attendant extension options configured for the Client
component to function. The server ID tells the Client component where the Server component is
located. The Attendant extension setting tells the Client component which telephone belongs to the
attendant.
After you define the settings, incoming calls to the attendant’s telephone appear as a yellow
Ringing Loop button on the Attendant window. If the attendant’s telephone is programmed to
receive all incoming calls for the company as the main attendant, the Attendant Console Client
component also displays the calls.
To receive and make telephone calls, the Client component requires a telephone extension
associated with this component. The extension must be a valid extension on the Business
Communications Manager system and must be the telephone at the attendant’s desk.
To set or change the attendant’s extension
1 On the Tools menu click Options.
The Options dialog box appears with the Options tab displayed.
2 At the Attendant option, in the My Extension box, type the extension number of the
attendant’s telephone.