User's Manual

Chapter 6 Configuring Attendants 37
Attendant Console Set Up and Operation Guide
Assistant attendant
An assistant attendant provides call coverage for one or more extensions in the system. This means
that you can set up the attendant so that it monitors all incoming calls to selected extensions. Since
the assistant typically uses a computer for other work, Attendant Console alerts the assistant
without requiring that the Attendant window is always visible on the system.
To set up an assistant attendant
1 On the Tools menu click Options.
The Options dialog box appears.
2 Select the Assigned extension rings option.
The Call Notification dialog box appears to inform the assistant that there is an outside call for
an Assigned extension.
3 Click the OK button.
Use the Assigned feature when an employee wants an assistant attendant, such as an
administrative assistant, to answer the employee’s calls.
Note: Only external calls appear on the assistant attendant’s window. Internal calls from
an extension to an assigned extension do not appear on the assistant attendant’s window.