User Guide
Table Of Contents
- Business Communications Manager
- Attendant Console User Guide
- Contents
- Chapter 1
- Introduction to Attendant Console
- Chapter 2
- Getting started
- Chapter 3
- Using the Attendant Console window
- Chapter 4
- Handling calls
- Answering calls as an attendant
- Using the Target list box
- Transferring a call
- Parking, holding and screening calls
- Screening calls
- Contacting employees using Voice Call
- Linking and Joining calls
- Creating a conference call
- Handling a callback call
- Making a call from your extension
- Handling calls at an employee’s telephone
- Chapter 5
- Maintaining caller and employee information
- Chapter 6
- Generating reports
- Glossary
- Index
50 Chapter 4 Handling calls
P0936571 02.1
Using the Directory Find box
Use the Directory Find box to search by name.
To search by Name and put an extension in the Target list box
1 In the Find box, type the first letter or letters of the person’s last name or first name,
depending on how the employee names are entered. For example, if they are entered “Jane
Doe”, type “j”. If they are entered “Doe, Jane”, type “d”.
2 Click the Find button.
Any matching names are displayed in a list under the Full tab.
3 In the Directory list, click the name of the employee being called.
The name appears in the Target list box.
4 To restore all names in the Full tab view, click the Show All button.
After the search result is shown in the Full tab view, the BLF, Selected and Assigned tab views
remain unchanged.