User Guide

Index 95
Attendant Console User Guide
M
Main attendant, full-time 12
Maintaining caller information 67
Maintaining employee information 71
Making a call from the attendant’s extension 64
Managing calls using telephone display buttons 65
Menu bar
using 24
My Extension 12
My extension rings 19
N
Name box 35, 39, 70
Networked model 92
New Caller button 69
New Name button 40
O
Off-hook 43
One Month button 83
One Week button 83
On-hook 43
Options 26
Options dialog box 11, 12
Selected tab 21
Orange Loop button 33
Out button 14
Overflow attendant 9, 16
P
Page button 37
Park 28
Park/Page button 34
Parked calls box 54
Parking calls and paging employees 54
Parking, holding and screening calls 54
Part-time main attendant 13
Period list box 83
Person status icon 43
Phone box 39
Placing and retrieving calls on Hold 57
Postal Code of an employee 39
R
Record Number box 40
Red Loop button 33
Redirect calls to 14, 16
Release 28
Release button 34
Reports 26
All button 84
calls by customers 79
calls to employees 79
Customer/Employee button 84
Database box 81
extension directory 79
Information list box 82
Select button 84
Reports window 80
using 80
Resetting the Full tab view 73
Restore minimized Attendant Console screen when 20
Restoring Attendant Console window 20
Right-click capability 31
using 31
Ringing 33
Ringing Assigned Extension 33
S
Save button 40
Screen Transfer 27
Screening calls 58
Search by department 72
Search for an individual 73
Selected extensions box 21
Selected tab
Directory list 21
Options dialog box 21
Selected tab view 42
Shared system 92
Standalone model 92
Starting the Client component 11
State/Province box 39
Status Bar 24