AWH54/AWH55 WIRELESS OFFICE HEADSET SYSTEM USER GUIDE
OVERVIEW Thank you for selecting the AWH54/AWH55 Wireless Office Headset System from Avaya. You have made the right choice for comfort and versatility. This system allows your telephone to use a cordless Avaya headset through an adapting base. It offers handsfree convenience and long-range workspace mobility.
COMPONENTS OF BASE COMPONENTS OF HEADSET Base & Charging Unit Cordless Headset Front View 16 Microphone Boom 14 Talk Button 1 Charge Cradle 15 Listen Volume/ Mute Control 2 Talk 9 Charge Indicator (Green) 17 Talk Indicator Light Indicator (Amber) 3 Power Indicator (Red) 10 IntelliStand 4 Telephone 13 Speak Speaker Capsule 18 Microphone Switch 19 Battery Contacts Inside View Back View Volume Fine Tune Configuration Dial 20 Headset Outside View WEARING OPTIONS 11 Listen Underside
AWH55 SETUP 1 AWH55 SETUP 2 with AVAYA 2420, 4610SW, 4620, 4620SW, 4621SW, 4622SW, 4625SW, 4630SW 5420, 5610 and 5620 Telephones with AVAYA 2410, 5410, 6416 D+M and 6424 D+M Telephones 1 26 7 5 1 7 24 24 4 4 configuration dial set to 3 28 28 25 24 configuration dial set to 1 27 25 24 27 25 {see pages 4 and 5 for callout of components} 6 7
AWH54 /AWH55 SETUP 3 CHARGE YOUR HEADSET with other AVAYA Telephones Caution: It is important for correct and safe operation that the base cord is installed into the proper jack of your telephone. Follow these instructions carefully, especially if your telephone has two jacks where the handset was attached. Be sure to note or mark which jack was used for the handset. Dock the headset into the charge cradle (1). The amber charge indicator (9) will flash during charge.
SELECT YOUR HEADSET WEARING OPTION S M L Earloop Headset with Tri-Pod Optional Uniband Headset MAKE A TEST CALL To place a test call press the talk button on the headset. Important: If your telephone has a receive volume control ensure it is set no higher than mid-range – too high a setting could cause audio problems. COMPATIBILITY WITH YOUR TELEPHONE Neckband 10 Optional It is very important that the configuration dial (4) is positioned correctly.
If they cannot hear you at all, try changing your telephone configuration dial on the base to another one of its 4 positions until you hear them and they hear you. Volume adjustments can be made separately as described in the next step. LISTEN VOLUME SPEAK VOLUME A: Adjust the Speak Volume (how you sound to others) until the level is comfortable for your co-worker.
ENABLE/DISABLE INTELLISTAND™ When the AWH54/AWH55 Wireless Headset System is used in conjunction with a Hookswitch Control Cord or an AVAYA Telephone Handset Lifter, you can enable the IntelliStand feature. The IntelliStand senses when the headset has been removed or placed in the AWH54/ AWH55 base unit, automatically activating the lifter and enabling headset/handset mode to answer or end a call.
FEATURES Out of Range Warning As you walk away from the base unit you will eventually reach the system operating range limit. When in headset mode a warning alert of two beeps will sound in the headset shortly before you meet the range limit. On hearing this alert you should walk closer to the base unit to ensure call quality is maintained. If you remain out of range for more than 15 minutes the system will drop the call permanently.
TROUBLESHOOTING SYMPTOM SUGGESTION I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly. • Check that the base has power (power indicator (3) is red) and the headset battery is fully charged. • Try other telephone configuration dial (4) settings on the base unit. Ensure the selected number is directly in line with the horizontal position indicator. • Ensure you are in headset mode. Press the talk button to select correct mode.
SYMPTOM SUGGESTION I can hear too much echo or sidetone. • Lower the speak volume fine tune (13) on the base unit. • If the volume is still too high, lower the speak volume master (12) setting. My handset lifter operates every time I remove or replace my headset in the base unit. • Disable the IntelliStand function by moving the IntelliStand switch (10) to position I (off). Battery talk time performance is significantly degraded even after a full recharge. • Replace battery with a new battery pack.
OPTIONAL ACCESSORIES & REPLACEMENT PARTS SYSTEM RESET To recover from some fault conditions (refer to the Troubleshooting Section) you may need to perform a system reset. DESCRIPTION To perform the system reset follow this procedure: Telephone Handset Lifter 1. Press both the talk button (14) and the mute control (15) button on the headset for 5 seconds. PLA N TRO N IC S On-line Indicator 2. When the talk indicator light (17) on the headset blinks, release both buttons. 3.
OPTIONAL ACCESSORIES & REPLACEMENT PARTS DESCRIPTION Earloops–pack of 3 Uniband Headset Replacement Cushions Foam (2) Replacement Cushions Leatherette (2) Behind-the-Head Neckband with Adapter FCC REQUIREMENTS FCC Requirements—Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.This device may not cause harmful interference, and 2.This device must accept any interference received, including interference that may cause undesired operation.
US:AAAEQ##TXXXX. The digits represented by ### are the REN without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, the REN is separately shown on the label. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
www.avaya.com © 2005 Plantronics, Inc. All rights reserved. IntelliStand is a registered trademark of Plantronics, Inc.
