Installing and maintaining Avaya B189 Conference IP Phone Release 1.
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company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada.
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Contents Chapter 1: About this guide............................................................................................... 7 Intended audience.................................................................................................................................... 7 Documentation.......................................................................................................................................... 7 Support.................................................................
Installation error and status messages..................................................................................................... Operational errors and status messages.................................................................................................. LLDP Troubleshooting.............................................................................................................................. Proposed Solution.......................................................................
Chapter 1: About this guide Intended audience This guide is for personnel who install the Avaya B189 Conference IP Phones, Local Area Network (LAN), and the related server system. Documentation Document number Title Use this document to: Audience Using 16-604295 Using Avaya B189 Conference IP Phone Refer to procedures for using Avaya B189 Conference IP Phone.
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Chapter 2: Overview Overview Avaya B189 Conference IP Phone is a multiline H.323 IP deskphone that you can use to make calls and hold conferences with HD quality voice. The features of the deskphone include a 5-inch touch screen, mute, and volume control buttons, one On-hook/Off-hook button, and a Phone button. You can navigate the menu only through the touch screen. Bi-color LEDs provide visual indication of an incoming call, call in progress, call on hold, and a muted microphone.
Overview Figure 1: Connection layout on Avaya B189 Conference IP Phone Callout number 10 Description 1 Left side expansion microphone port 2 USB Connection Note: This connection is reserved for future use. 3 RJ 45 Network connection socket 4 Right side expansion microphone port 5 Daisy chain connection socket Note: This connection is reserved for future use. 6 Auxiliary connection port Note: This connection is reserved for future use.
Chapter 3: Installing the deskphone Avaya B189 Conference IP Phone The Avaya B189 Conference IP Phone product line uses Internet Protocol (IP) technology with Ethernet interfaces. Avaya B189 Conference IP Phone supports DHCP and HTTP/HTTPS over IPv4/UDP including Internet Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP). Both the protocols enhance deskphone administration and servicing.
Installing the deskphone Requirements for your network: 1. The LAN uses Ethernet Category 5e cable to run the IPv4 version of Internet Protocol. 2. Your call server must haveAvaya Aura®Communication Manager Release 5.2.1, 6.0, or later installed. 3. Verify that you have installed the following circuit packs on the switch: • TN2602 or TN2302IP Media Processor circuit pack.
Plugging in Avaya B189 Conference IP Phone has limited functionality. For information about unnamed registration, see About unnamed registration on page 20. 11. Verify that a Category 5e LAN jack is available at each phone site and a Category 5 modular line cable that connects the deskphone to the LAN jack. Cat 5 cables with an RJ45 plug have a plug size restriction of 36 mm. 12. Verify that each deskphone receives power through a Telephone Power Module or a POE switch.
Installing the deskphone Figure 2: Connecting Avaya B189 Conference IP Phone to a wall LAN connector The phone powers on. Plugging in and resetting the deskphone using the Dynamic Addressing Process Note: Before you start this process you must have an extension number for the IP deskphone and the Communication Manager security code (password) for that extension, unless you intend to use the deskphone with unnamed registration. For more information, see About unnamed registration on page 20.
Phone initialization Phone initialization This section description describes the software architecture on which the requirements are based and provides an overview of how you can expect the phone to operate during startup and software upgrades. This description is not a comprehensive description of all internal tasks performed during startup.
Installing the deskphone a Library Software Package is installed, the system sets the value of the persistent parameter APPINUSE to the file name of the Signed Application or Library Software Package from which the package was installed. If the application files are not corrupted, or after the Backup Package has been installed, the system transfers control to the application installed in the Application File System.
Understanding the plug in and reset process Understanding the plug in and reset process Plug the phone into the Ethernet wall jack. The phone receives power from the port and performs the following processes: Note: Do not unplug the phone during the download process. Wait for the download process to complete. If the application was downloaded earlier, the whole process takes approximately 1 to 2 minutes after the phone is plugged in.
Installing the deskphone 3. The system starts and sets the internal clock/calendar is set to 0:00:00 Saturday, January 1, 2000. 4. The phone activates the Ethernet line interface to allow the start of procedures. The activation occurs soon after power-up or a reset. The phone displays the speed of the Ethernet interface in Mbps, that is, 10, 100, or 1000. The phone then displays the message Program below the speed until the software determines whether the interface is 10 Mbps, 100 Mbps, or 1000 Mbps. 5.
Understanding the plug in and reset process 10. The HTTP server sends and identifies an upgrade script. The phone might send the GET message several times. Each time the GET message is sent, all IP phones display the following message: HTTP: n uri For HTTP, n is the number of HTTP requests made by the phone and uri is the URI for the current HTTP request. 11.
Installing the deskphone You can see the extension as you enter the extension, but the password is displayed as stars (*). The system determines whether the extension is in use. When this process is complete, you can hear a dial tone when you press the Phone On-hook/Off-hook button. The dial tone indicates that the IP phone is installed successfully.
Chapter 4: Maintaining Avaya B189 Conference IP Phones About software distribution packages Important: For any new software release, download the latest software distribution package and read any Product Support Notices (PSNs) associated with the new release. Both are available on the Avaya support site at www.avaya.com/support. The software distribution packages contain the following: • One or more software files. • One upgrade file such as B189Hupgrade.txt • All the display text language files.
Maintaining Avaya B189 Conference IP Phones Downloading software packages You can use the upgrade file and the application files included in the Software Distribution Package that Avaya provides to upgrade the phones. Do not modify the upgrade files. You must save all the essential files on your file server. When you download a new release onto a file server that has an existing release: 1. Stop the file server. 2.
Contents of the settings file Contents of the settings file The settings file can include any of six types of statements, one per line: • Tags that are lines that begin with a single pound (#) character followed by a single space character and a text string with no spaces. • Goto commands, of the form GOTO tag. Goto commands cause the phone to continue interpreting the settings file at the next line after a #tag statement. If such a statement does not exist, the rest of the settings file is ignored.
Maintaining Avaya B189 Conference IP Phones For details about specific parameter values, see Chapter 7 in the Administering Avaya B189 Conference IP Phone. Specify settings that are different from default values, although you can also specify default values. Downloading text language files About this task You must save the language files used for text entry and display purposes in the same location as the 46xxsettings file or in the HTTP Server directory.
Chapter 5: Using local Administrative Menu procedures About Administration Menu procedures During or after you successfully install an IP phone, a system message might instruct you to administer one of the manual procedures described in this chapter. These local administrative procedures are also referred to as Administration Menu procedures. Local Administrative Options has one form that provides access to all the capabilities and functions described in this chapter.
Using local Administrative Menu procedures Entering the Administration Menu Procedure 1. On the phone, tap Settings. The phone displays the Settings screen and the options that are available. 2. Tap Administration Menu. The deskphone displays the Administration Login screen. 3. In the Password text box, enter the password. 4. Tap Log In. The phone displays the Administration Procedures screen and the options that are available.
Local administrative menu Local administrative menu Using the administrative procedures, you can customize the IP deskphone installation for your specific operating environment. This section provides a description of each local administrative option covered in this guide, with references to the pages on which the option appears. Craft Procedure value (in English) Craft Procedure Purpose See 8021X Set 802.1X operational mode Setting The 802.1X Operational Mode on page 28.
Using local Administrative Menu procedures Setting the operational mode to 802.1X About this task Use the following procedure to set or change the operational mode. Procedure 1. When you select 802.1X from the Administrative Menu screen, the deskphone displays the following: 802.
Changing IP address information that have a negative impact on your network, obtain and print copies of the following parameters for each subnet: • The IP Address of the call server. • The IP Address of the gateway or the router. • The IP netmask. • The IP Address of the HTTP server. Changing IP address information About this task To assign IP addresses to IP phones, use the automatic method described in Powering-up and resetting the phone (Dynamic Addressing Process) on page 14.
Using local Administrative Menu procedures Static addressing field Field value Description HTTPS Server nnn.nnn.nnn.nnn or hhhh:hhhh::hhhh:hhhh:hh hh IP address of HTTPS (TLS) File Server in use 802.1Q L2Q text string L2Q setting text As defined by the selected description L2Q text string VLAN ID dddd NVL2QVLAN Static VLAN Test ddd VLANTEST where: • nnn.nnn.nnn.
Enabling and disabling the debug mode To change the VLAN ID value Use the key pad on the screen to enter the new static VLAN ID of from 0 to 4094, inclusive. Proceed to the next step. To change the VLANTEST value Use the key pad on the screen to enter the new value of the DHCPOFFER wait period of from 0 to 999. 4. Tap Save to store the new setting and redisplay the Administration Menu screen or Cancel to return to theAdministration Menu screen without saving the value entered.
Using local Administrative Menu procedures 3. Tap an option to turn it off or on. To generate a phone report, tap Phone Report and then tap Create on the Phone Report screen that the phone displays. The report is generated and saved in the nnn_report.gz debug file in the backup folder specified by BRURI. 4. If you have made any changes to the settings, tap Save to save the settings.
Changing the group identifier • All system values and system initialization values. • 802.1X identity and password. • User options, parameter settings, identifiers, and password. After clearing the values, the phone resets. Changing the group identifier About this task Use the following procedure to set or change the group identifier. Note: Perform this procedure only if the LAN Administrator instructs you to do so. For more information about groups, see Applying settings to logical groups on page 24.
Using local Administrative Menu procedures • Auto when PHY1STAT = 1 • 10 Mbps half when PHY1STAT = 2 • 10 Mbps full when PHY1STAT = 3 • 100 Mbps half when PHY1STAT = 4 • 100 Mbps full when PHY1STAT = 5 • 1000 Mbps full when PHY1STAT = 6 2. To change the setting, scroll up or down as required and tap the new setting. 3. Tap Save to store the new settings and redisplay the Administration Procedures screen. Logging off from the phone About this task Use the following procedure to log off from a phone.
Resetting system values Resetting system values About this task Note: When updating Administration procedures from a touch screen deskphone, touching the line you want to change or the applicable softkey produces the same result as selecting a line and pressing the applicable softkey on a non-touch screen IP deskphone. Use the following procedure to reset all system initialization values to the application software default values.
Using local Administrative Menu procedures Restarting the phone About this task Use the following procedure to restart the phone. Procedure 1. Select RESTART PHONE from the Administration Procedures screen. The phone displays the following text: Press Restart to confirm. 2. Tap Cancel to return to the Administration Procedures screen without restarting the phone. Press Restart to proceed with the registration steps.
Performing a self-test Procedure 1. Select SSON from the Administration Procedures screen. The phone displays the current SSON value with a numeric keypad on the screen. 2. To change the setting, use the Key pad on the screen to enter a valid SSON value between 128 and 255. 3. Tap Save to store the new setting and redisplay the Administration Procedures screen. Performing a self-test About this task Note: Avaya B189 Conference IP Phone stores two software code images in reprogrammable non-volatile memory.
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Chapter 6: Troubleshooting Resolving error conditions About this task Installers can troubleshoot problems before seeking assistance from the system or LAN administrator in four areas: Procedure 1. Check both the power and Ethernet wiring for the following conditions: • Check whether all components are plugged in correctly. • Check LAN connectivity in both directions to all servers - DHCP, HTTP, and HTTPS.
Troubleshooting Failure to hear DTMF tones As H.323 telephones do not send DTMF tones to non-H.323 telephones, the user need not perform troubleshooting for failure to hear DTMF tones from a B189 phone. The TN2302AP board does not pass in-band DTMF tones. Correcting a power interruption If power to a B189 Conference phone is interrupted while the phone is saving the application file, the HTTP/HTTPS application can stop responding. If this occurs, restart the phone.
Using the VIEW procedure for troubleshooting Table 1: IP Parameter Values Name System Value Format IP address (Phone) nnn.nnn.nnn.nnn Phone IP address, IPADD value. Call Server nnn.nnn.nnn.nnn IP address of the call server currently in use, otherwise 0.0.0.0. Router IP address nnn.nnn.nnn.nnn Up to 15 ASCII characters, the IP address of the router in use. Subnet Mask nnn.nnn.nnn.nnn Up to 15 ASCII characters, NETMASK value. HTTP server nnn.nnn.nnn.
Troubleshooting Parameter System value Format L3 Audio nn DSCPAUD, Differentiated Services Code Point for audio. L3 Signaling nn DSCPSIG, Differentiated Services Code Point for signaling. Table 3: Miscellaneous Parameters Parameter System value Format Model B189Dccc Up to 8 ASCII characters, MODEL serial number. Phone SN cccccccccccccccccc Telephone Serial Number, up to 18 ASCII characters. Group nnn Up to three ASCII numeric characters: GROUP value.
Installation error and status messages Installation error and status messages Avaya B189 Conference IP Phones display messages in the currently selected language or in the language specified by the LANGSYS parameter value, if the phone is logged off. If English is not the selected language, the phone displays messages in English only when the message are associated with local procedures, for example, MUTE VIEW. The phone displays most of the messages for only about 30 seconds, and then the phone is reset.
Troubleshooting Message Cause/Resolution RESOLUTION: Wait for the call to end, and if the phone does not automatically register, restart the phone. 44 Connecting... CAUSE: The phone is attempting to establish a TCP connection with the call server. A resource needed to establish the connection might not be available or the 10 second buffer on switch-related actions might have expired. RESOLUTION: Allow the phone to continue attempts to connect to TCP. Contacting call server...
Installation error and status messages Message Cause/Resolution Press continue to take over this extension Login|Continue is selected instead, the phone re-prompts for entry of a different extension and password. Finding router... CAUSE: This phone is proceeding through boot-up. RESOLUTION: Allow the phone to continue. Gatekeeper Error CAUSE: The gatekeeper rejects the registration attempt for an unspecified reason.
Troubleshooting 46 Message Cause/Resolution Password Error CAUSE: The call server does not recognize the password entered and displays the Login Error screen. RESOLUTION: Confirm whether the password is correct, then try registering again, and enter the password accurately. Request Error CAUSE: The gatekeeper does not accept the registration request sent by the phone as the request is not formatted properly.
Operational errors and status messages Message Cause/Resolution RESOLUTION: Ensure the call server is properly administered to register a compatible phone for the IP address and extension. Operational errors and status messages The following table identifies some of the possible operational problems that might be encountered after successful Avaya B189 Conference IP phone installation.
Troubleshooting Condition Cause/Resolution AND power to the phone is normal, but there is no dial tone. The display might show “System Busy.” CAUSE: Loss of communication with the call server. RESOLUTION: Check LAN continuity from the call server to the phone using ARP or traceroute and from the phone to the call server. Verify that LAN administration has not changed for the Gatekeeper, TN 2302AP boards, or the LAN equipment (routers, servers, etc.) between the switch and the phone.
Operational errors and status messages Condition Cause/Resolution RESOLUTION: None. The phone does not use and ignores the HTTP or HTTPS script file and settings file. CAUSE: The system value AUTH is set to 1 which indicates that HTTPS is required but no valid address is specified in TLSSRVR. RESOLUTION: Change AUTH to 0 (zero), or enter a valid address for TLSSRVR. The HTTP or HTTPS script file is ignored or not used by the phone, AND the HTTP or HTTPS server is a LINUX or UNIX system.
Troubleshooting Condition Cause/Resolution verify that the file server is UNIX or LINUX, and verify the extension. Then verify that all the relevant parameters indicated in Chapter 7 of the Administering Avaya B189 Conference IP Deskphone, 16– 604294, are accurately specified in the 46xxsettings file. User data disappeared when the user logged out of one phone and logged in to another phone. CAUSE: The second phone is unable to gain access to the backup file.
LLDP setup and troubleshooting steps server fails, the phone will not be able to read the MCIPADD value or any of the 46xxsettings file parameters. Therefore, do not use this method of providing MCIPADD. Proposed Solution Procedure 1. A more robust way to provide this value is to use DHCP. You can administer the DHCP server to provide MCIPADD using DHCP Option 242. You can also administer the TLSSRVR, HTTPSRVR and L2QVLAN parameters using this option.
Troubleshooting Proposed solution for DHCP configured deskphones Procedure 1. Using the Administration menu ADDR procedure, set Phone to 0.0.0.0. 2. Verify or set SSON to 242 which is the default value. 3. Administer the DHCP server option 242 to include MCIPADD=xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the call server IP address. 4. Verify that the DHCP server and the deskphone are on the same VLAN. 5. Verify the DHCP server port 67 and or the DHCP client port 68 are not blocked on the switch. 6.
Secure Shell Support Proposed solution for LLDP-configured deskphones About this task For LLDP-configured deskphones, activate the switch the deskphone is connected to for LLDP. This is currently only possible with Extreme switches. Activating the switch for LLDP enables the switch to send appropriate IP addresses using Avaya/Extreme Proprietary HTTP and/or HTTPS Server and/or Call Server TLVs.
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Index Numerics 802.1X operational mode, setting the .........................28 A Administration menu ...................................................25 C clearing the phone settings ........................................ 32 craft procedure ........................................................... 40 D layout .......................................................................... 10 connections .......................................................... 10 legal notices ........................
Error Conditions ................................................... 39 troubleshooting LLDP ................................................. 50 T troubleshooting ........................................................... 40 DTMF tones ......................................................... 40 power interruption ................................................ 40 Troubleshooting ..........................................................39 56 U Unnamed Registration ....................................
