B5800 Branch Gateway 9600 Series User Guide Issue 05d - (Wednesday, March 07, 2012)
© 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents 7.2 Manual Account ..................................................................... Code Entry 44 1. Introduction 8.1 Starting a Conference ..................................................................... 8.2 Adding a Call ..................................................................... to a Conference 8.3 Viewing Conference ..................................................................... Details 8.4 Dropping/Muting ..................................................
14.1.1............................................................................ Follow Me To (Features Menu) 14.1.2............................................................................ Follow Me (Status Menu) 14.1.3............................................................................ Follow Me Here (Features Menu) 14.2 Forwarding ..................................................................... Calls 14.2.1............................................................................
Contents 21. System Administration 21.1 Checking ..................................................................... the System Information 21.2 Setting the ..................................................................... Date 21.3 Checking..................................................................... the Time Server Status 21.4 Setting the ..................................................................... Time 21.5 Setting the ..............................................................
Chapter 1.
Introduction: 1. Introduction This guide is for 9600 Series telephones supported by IP Office Release 8.0 running on an Avaya IP Office telephone system. · 9600 Series Phones These IP phones are supported by IP Office and other Avaya telephone systems. Running H.
1.2 9608 Telephone The IP Office supports the 9608 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for these buttons are visible on the main display and can be controlled by the adjacent buttons. Functions can be assigned to the phone's feature buttons by your system administrator or by yourself using selfadministration. Note how you cannot replace features assigned to buttons by your system administrator but you can replace other features.
Introduction: 9608 Telephone 1.3 9611 Telephone The IP Office supports the 9611G telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for these buttons are visible on the main display and can be controlled by the adjacent buttons. Functions can be assigned to the phone's feature buttons by your system administrator or by yourself using selfadministration.
1.4 9620 Telephone The IP Office supports the 9620L and 9620C versions of the 9620 telephone. This phone supports 12 programmable call appearance/feature buttons. The labels for 3 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display. You can also use the left and right arrow keys to move through the button features in pages of 3.
Introduction: 9620 Telephone 1.5 9621 Telephone The IP Office supports the 9621 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 6 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display. You can also use the left and right arrow keys to move through the button features in pages of 6.
1.6 9630 Telephone The IP Office supports the 9630G version of the 9630 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 6 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display. You can also use the left and right arrow keys to move through the button features in pages of 6.
Introduction: 9630 Telephone 1.7 9640 Telephone The IP Office supports the 9640 and 9640G versions of the 9640 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 6 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display. You can also use the left and right arrow keys to move through the button features in pages of 6.
1.8 9641 Telephone The IP Office supports the 9641 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for these are displayed in the scrollable main display along with icons for the status of the buttons. In addition, some features can be accessed using the fixed buttons displayed at the bottom of the screen. Through the phone's own menus you can select whether to display one row of four, two rows of two, or no fixed buttons at the bottom of the display.
Introduction: 9641 Telephone 1.9 9650 Telephone The IP Office supports the 9650 and 9650C versions of the 9650 telephone. This phone supports 24 programmable call appearance/feature buttons. The labels for 3 of these buttons are visible on the main display and can be controlled by the adjacent buttons to the right. You can use the up and down arrow keys to scroll the display. You can also use the left and right arrow keys to move through the button features in pages of three.
1.10 Button Modules The addition of a button module allows the phone to support additional programmable buttons. · Do not connect or disconnect a button module yourself. Your system administrator will arrange this if necessary. Failure to connect and restart the equipment in the correct order may cause the phone and or the button module to function incorrectly. 9608 and 9641 Phones These phones support BM12 button modules.
Introduction: Phone Keys · The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key 25 functions relative to the current call.
Status Indication Icons The status indication line displays the following icons: Key / Description The speaker icon is visible when you adjust the volume 121 while using the handsfree speaker. The handset icon is visible when you adjust the volume 121 while using the handset. The headset icon is visible when you adjust the volume 121 while using the headset. The bell icon is visible when you adjust the ringer volume you mute the ringer volume. This icon is visible anytime you press the 121 .
Introduction: The Phone Stand When changing the position of the stand, be sure to check that the stand has locked into the chosen position. A small plastic peg is located just under the phone's handset. This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position. 9608 Phones The stand cannot be flipped to another position except by removing it to change the position. The angle of the display is not adjustable on these phones.
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Chapter 2.
2. Making Calls If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button. If the number you dial matches a user or group on the telephone system, the directory name of the user or group is shown and the call starts altering the target.
Making Calls: En-Bloc Dialing 2.2 Call Soft Key Options The options displayed for the buttons at the bottom of the display will change dynamically to reflect actions that you can perform during calls or while the phone is idle. · Account Enter an account code to associate with the call. · Answer Answer a page call, turning it into a normal call. · CallBack Set an automatic callback on the user that you have called but who has not answered.
2.3 Calling from the Contacts List You can use any directory contact to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during a transfer. 1. Access the contacts directory: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select which type of directory entries you want to display. · All All directory entries.
Making Calls: Calling from the Call Log/History 2.5 Redialling a Previous Number When Redial is displayed it can be used in one of two ways, set by the phone's redial mode setting 36 . List Mode This redial method is used when your phone's redial mode 36 is set to List. 1. Access the redial list. a. Press Redial. The list of outgoing calls is displayed. b. Use the up and down arrow keys to scroll through the 10 most recent outgoing calls. 2.
2.8 Adjusting the Call Volume While talking, you can adjust the volume of the incoming call. The volume is adjusted separately for whichever device is in use (handset 122 , headset 122 or speaker 122 ). 1. With the call connected, press the VOLUME key. 2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 2.9 Muting a Call Muting a call stops the caller from hearing you. However you can still hear them.
Chapter 3.
3. Answering Calls A slow flashing red lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing 113 . 112 Selected Button If you are currently not on a call, you can answer the alerting call in the following ways: 1. Select the method which you want to use to talk to the caller: · To quiet the ringing, press the Ignore soft key. The call will still continue alerting visually and can be answered or ignored.
Answering Calls: Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held.
3.1 Diverting a Call to Voicemail You can transfer a call targeted at you directly to your voicemail mailbox. 1. If the call is not the currently highlighted call on the display, use the up and down arrow keys to highlight it. 2. Press the To VM soft key. The call is redirected to your mailbox. 3.2 Ignoring an Incoming Call You can quiet the ringer of a currently alerting call. The call will continue alerting visually but with no audible ring. 1.
Answering Calls: Using Call Pickup · Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this even if your group membership is currently set to disabled. · Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
Chapter 4.
4. Redialling The phone's redial operation can work in either of the following modes: · Open Call Log 36 If this mode is selected, pressing Redial will display a menu of the most recent outgoing calls in your call log. You can select the call that you want to redial and perform a number of other functions. · Last Dialed 36 If this mode is selected, pressing Redial will immediately repeat the most recent outgoing call in your call log. None of the other redial functions will be accessible.
Chapter 5.
5. Holding and Parking Calls Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music if available. The table below summarizes the main differences between parking a call and holding a call. When used to park or hold a call... Hold Park ... the call occupies an appearance button. Yes No ... the caller hears music on hold if available. Yes Yes ... the call can be retrieved by other users dialing a short code.
Holding and Parking Calls: 5.1 Holding Calls You can hold one or more calls. · The held call will still occupy the appearance button on which it was made or answered. · The caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds. · If you have more than one held call, or one held call and a connected call, pressing the Conference soft key will start a conference between yourself and the calls.
5.1.4 Transferring a Held Call When you already have a call on hold and a call connected, you can connect them by starting a conference. Press the Conf soft key. Your current call and the held call will be connected. You can now drop yourself 47 from the conference. Note: If you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. Consult your system administrator for details. 5.
Chapter 6.
6. Transferring Calls You are able to transfer calls even if all your current call appearance buttons are in use. 1. Press Transfer. The current call is automatically put on hold. 2. Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory Redial option, if applicable. 58 or use the · To complete the transfer, press Complete. You can do this while the call is still ringing. · Transferring a call while it is still ringing is called an unsupervised transfer.
Chapter 7.
7. Account Codes The telephone system can store a number of account codes. Account codes may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. · When an account code is entered while making a call or during a call, that account code is included in the call records output by the system. · Accounts entered are checked against those stored by the telephone system.
Chapter 8.
8. Conference Calls The telephone system supports multiple conference calls, with additional parties addable to any conference call until the system's conference capacity is reached. A maximum of 64 parties in any particular conference call is supported. Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls.
Conference Calls: Dropping/Muting Parties 8.4 Dropping/Muting Parties You can drop parties from a conference call, including yourself. You can also mute other parties. 1. While connected to a conference call, if you press the Details key, the conference details menu is displayed. 2. You can then perform the following actions: · To scroll through the list of callers in the conference, use the up and down arrow keys. · To drop a caller from the conference, highlight them and press Drop.
Chapter 9.
9. Headset/Handsfree Operation 9.1 Headset Operation Your phone has a headset socket located under the phone. This is suitable for the connection of phone headsets that connect via an HIS headset cable. · Pressing the headset call. HEADSET key can be used to answer a call through the headset. It can also be pressed to end a · The key is lit when there is a call connected through the headset.
Headset/Handsfree Operation: Headset Operation 9.2 Handsfree Speaker Operation Your phone has a speaker and microphone that allows you make and answer calls handsfree. The speaker is located under the handset. The microphone is located near the bottom right of the phone's keypad. · Pressing the call. SPEAKER key can be used to answer a call handsfree. It can also be pressed to end a handsfree · The key is lit when there is a call connected handsfree.
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Chapter 10.
10. Contacts/Directory This menu is accessed by pressing the use for making calls. CONTACTS key. It is used to display names and numbers that you can then The directory includes names stored for use by all users, names stored for use by just you and the name and numbers of all the other users and groups on the phone system. The contacts shown in the directory come from a number of sources. · Personal Directory Contacts These contacts are stored by the telephone system as part of your user settings.
Contacts/Directory: Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts.
10.1 Managing External Contacts If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. · This only applies to external directory contacts entered locally into configuration of the telephone system to which you are logged in. · External directory contacts imported by the system from other sources cannot be edited.
Contacts/Directory: Managing External Contacts 10.2 Viewing Contacts Details 1. Access the contacts directory: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select which type of directory entries you want to display. · All All directory entries. · External Directory entries stored by the telephone system for all users to use. · Groups The names and numbers of hunt groups on the telephone system.
10.3 Making a Call from the Directory You can use any directory contact to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during a transfer. 1. Access the contacts directory: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select which type of directory entries you want to display. · All All directory entries.
Contacts/Directory: Using the Directory for Other Functions 10.5 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select your Personal directory. 2. Press the New soft key. · The menu now allows editing of the name and number.
10.6 Editing a Contact You can edit the contacts in your own personal directory. 1. Access your personal directory contacts: a. Press the b. Use the CONTACTS key. The directory menu is displayed. left and right arrow keys to select your Personal directory. c. Use the up and down arrow keys to scroll through the list or start dialing the name you want to find to display only matching entries. If you dial a name to return to the full list press the Clear soft key. d.
Chapter 11.
11. Call History This menu is accessed by pressing the HISTORY key. The call log you see is a call log stored on the telephone system. If you log in at another phone that also stores a call log, your call history moves with you. Your call history contains your most recent answered calls, the most recent calls you made and the most recent missed calls. If configured by the system administrator, it can also include the most recent calls missed by each hunt group of which you are a member.
Call History: 11.1 Accessing the Call Log/History 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. If you have any new missed call records, the button is illuminated and the call log will open showing your missed calls. c. Use the left and right arrow keys to select which call log records you are viewing.
11.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number. If you have any new missed call records, the button is illuminated and the call log will open showing your missed calls. c. Use the left and right arrow keys to select which call log records you are viewing.
Call History: Viewing Call Details 11.4 Deleting a Record You can delete the currently displayed call record. If the record is a missed hunt group call, the record is also deleted from the call log of other users configured to see the same hunt group's missed calls. 1. Access the call log. a. Press the HISTORY button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number.
Chapter 12.
12. Voicemail If your telephone system includes a voicemail server, pressing the MESSAGES button accesses a series of menus referred to as "visual voice".[1] You can use these menus to playback messages and change various voicemail settings.
Voicemail: Message Waiting Indication 12.2 Visual Voice This menu option provides a route into visual voice if the MESSAGES key has not been configured to do so. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Visual Voice. Press Select. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 3.
12.4 Sending a Message You can use visual voice to record and send a voicemail message to other users' mailboxes. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The Visual Voice menu is displayed. 3. Use the up and down arrow keys to scroll to the option Message and press Select. 4. Press Record to start recording a messages. 5. To stop recording, press Stop. 6.
Voicemail: Mailbox Greeting 12.6 Mailbox Greeting While the voicemail system will play a generic greeting to a caller, prompting them to leave a message, you can record your own greeting. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The Visual Voice menu is displayed. 3. Use the up and down arrow keys to scroll to the Greeting option and press Select. 4.
12.7 Changing Your Voicemail Code 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The Visual Voice menu is displayed. 3. Use the up and down arrow keys to scroll to the Password option and press Select. 4. Enter your current password and press Save. 5. Enter the new password that you want to use. · The new password must be at least four digits long.
Voicemail: Changing Your Voicemail Code 12.8 Switching Voicemail On/Off You can control whether the telephone system uses voicemail to answer your unanswered calls. This does not switch off your mailbox which you can still access to play existing messages and use other functions. 1. Press the MESSAGES button. · Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. 2. The Visual Voice menu is displayed. 3.
Chapter 13.
13. Logging In/Out You may always use the same phone in the same location. However, the telephone system provides a number of features that allow you to use any phone on the system to make and receive calls. · Log In 77 You can log in at any phone that you want to use. All your calls are then redirected to that phone and your user settings are applied to calls made and received. If it is a phone that stores your contacts and call history on the system, your contacts and call log are displayed by the phone.
Logging In/Out: 13.1 Logging In When you log in to a phone, you take control of that phone. Incoming calls for you are redirected to that phone and your user information and settings are available. Any existing user on the phone is logged off when you log in. The method for logging in depends on the current state of the phone: · Phone In Use 77 If the phone is already in use you can still login. The existing user will be logged out.
13.2 Logging Out 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Phone User. Press Select. 3. Use the up and down arrow keys to highlight Logout. Press Select. 4. You will be logged out of the phone.
Logging In/Out: Unlocking 13.5 Changing Your Security PIN You can change your own security PIN (login code). If set, this PIN is used for logging in at other phones, locking your phone 78 , and accessing system administration features 138 . This is not your voicemail code 72 used for voicemail access. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Phone User. Press Select. 3.
Chapter 14.
14. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. · Follow Me 83 Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways: · Follow Me To Set the follow me destination from your own phone. · Follow Me Here Set the follow me destination from the phone that you want to use. · Forward 85 Forward calls to an internal or external number.
Redirecting Calls: 14.1 Follow Me 'Follow me to' is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone. The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.
14.1.1 Follow Me To (Features Menu) Using the user menu you can set and clear follow me to settings. 1. Press the Features soft key if shown. To do this during a call, press the Features soft key. 2. Use the up and down arrow keys to highlight Forward. Press Select. 3. Use the up and down PHONE key and then press the arrow keys to highlight Follow Me To. Press Select. 4. Dial the number of another user. When it matches a user, their name is displayed.
Redirecting Calls: Follow Me 14.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. Forward Unconditional Forward unconditional can be used to immediately redirect your calls. · By default this function is only applied to incoming external calls made to you. However, if required, internal calls and or hunt group calls can also be selected.
Default Short Codes Short codes are numbers that you can dial to enable and disable various features. Your system administrator will confirm any additional short codes that may have been configured for your use. · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb').
Redirecting Calls: Forwarding Calls 14.2.1 Forward Unconditional (Status Menu) You can clear or change your 'forward unconditional' settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the shown. 2. Use the up and down PHONE key and then press the Status soft key if arrow keys to highlight Fwd Uncon. · To switch off 'forward unconditional,' press the Off soft key. · To change the forwarding settings, press the Details soft key.
14.2.3 Forward On Busy/No Answer (Features Menu) You may be able to use the Features menu to switch 'forward on no answer' and 'forward on busy' on or off. 1. Press the Features soft key if shown. To do this during a call, press the Features soft key. 2. Use the up and down arrow keys to highlight Forward. Press Select. 3. Use the up and down · Use the PHONE key and then press the arrow keys to highlight Fwd Busy/No Answer. Press Select. up and down arrow keys to scroll through the menu options.
Redirecting Calls: Forwarding Calls 14.2.5 Forward On Busy (Status Menu) If your phone is set to 'forward on busy,' you can clear or change the forward settings through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the shown. 2. Use the up and down PHONE key and then press the Status soft key if arrow keys to highlight Fwd Busy. 3. To switch the forward off press Off. 4. To change the forward setting press Details.
14.3 Do Not Disturb · When you are in 'do not disturb,' your callers are redirected to voicemail if available. Otherwise, you hear a busy tone. · The only people who can call you are those calling from numbers in your 'do not disturb' exceptions list. Forwarding can still be applied to these calls. · Calls to any hunt group of which you are a member are not presented to you (unless you are the last available member of the group).
Redirecting Calls: Do Not Disturb 14.3.1 DND On/Off (Features Menu) You can use the Features menu to switch 'do not disturb' (DND) on or off. Enabling DND will not affect any calls already being presented to your phone. Hunt group calls will also still be presented if you are the only available member of the group. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Call Settings.
14.4 Twinning Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning 154 and mobile twinning 154 . Internal Twinning This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both phones. You can also make your calls from either extension.
Chapter 15.
15. Groups Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for a call. When a call is made to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members. How long a group call will ring at each group member before being presented to the next member is controlled by the group's own settings.
Groups: 15.1 Group Membership Only the system administrator can change a group, the group members, or group settings. However, you can be provided with options to enable or disable your group membership. While membership to a group is disabled, you will not receive any group calls for that group. 15.1.1 Group Membership On/Off (Status Menu) Your system administrator can grant you the ability to enable/disable your membership to a group through the Status menu.
15.2 Group Service Status and Fallback · Group Service Status A hunt group can be in one of the following service modes: · In Service The groups operates as normal, distributing calls to available members of the group. · Night Service The group is in 'night service' mode. Calls are redirected to its night service fallback group if set to voicemail if available. 98 , otherwise · A hunt group can also be put into and out of night service automatically by the telephone system using a time profile.
Groups: Group Service Status and Fallback 15.2.1 Changing the Group Service Status (Features Menu) Using the Features menu you may be able to change the service status of some groups to which you belong. 1. Press the Features soft key if shown. To do this during a call, press the Features soft key. 2. Use the up and down arrow keys to highlight Group. Press Select. 3. Use the up and down PHONE key and then press the arrow keys to highlight State. Press Select. 4.
15.2.3 Changing the Group Fallback You may be able to use the Features menu to change the fallback group destination for some of the hunt groups of which you are a member. 1. Press the Features soft key if shown. To do this during a call, press the Features soft key. 2. Use the up and down arrow keys to highlight Group. Press Select. 3. Use the up and down · Use the settings. PHONE key and then press the arrow keys to highlight Fallback. Press Select. left and right · Use the up and down current mode.
Chapter 16.
16. Button Features Functions can be assigned to the phone's feature buttons by your system administrator or by yourself using selfadministration. Note how you cannot replace features assigned to buttons by your system administrator but you can replace other features. Note also that there are features that the system administrator can assign that are not available for you to assign. This guide includes only the features that are available for you to assign if required.
Button Features: 16.1 Editing Your Programmable Buttons Self Administer is used to select and apply a function to a feature key. It can be used to replace or delete existing functions. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Phone User. Press Select. 3. Use the up and down arrow keys to highlight Self-Administer. Press Select. 4. Enter your security PIN and press Done. 5.
16.7 Call Park A button set to this action can be used to park and unpark calls. The button can be set with or without a park slot number. · When associated with a specific park slot number, the button will park and unpark calls from that park slot. When a call has been parked, the button's red lamp is lit. Pressing the button again shows the parked call details and enables you to retrieve the call.
Button Features: Hunt Group Night Service 16.14 Hunt Group Night Service A button configured with this action can be used to put a hunt group into or out of night service status. The button cannot be used to override a hunt group put into night service by a time profile on the telephone system. The button can be configured with a hunt group number or it can be left blank to toggle all groups of which you are a member. 16.
· Voicemail Call the user's voicemail mailbox to leave a message. · Auto Callback Set an automatic callback on the user. The callback will occur when the user ends their current call. The following options are only available if configured for you by your system administrator: · Drop Call Disconnect the user's current call. · Acquire Seize the user's current call. · Intrude Join the user's current call, turning it into a conference call. · Listen Start silent monitoring of the user's call.
Chapter 17.
17. Home Screen The 9621 and 9641 phones have a home screen that contains a number of icons for accessing functions. Some of the icons are configured by your system administrator, some are fixed. You can add up to 8 icons 107 to access special functions. The screen is accessed by pressing the HOME key. To exit the screen press the PHONE key. Display the Home Screen When Idle The home screen minutes. 106 1.
Home Screen: 17.1 Editing Your Home Screen There are a wide range of actions that can be assigned to the buttons. This guide only includes details of those that you can assign to a button using the self-administer menu. Functions that can only be assigned by your system administrator will be explained by the system administrator.
17.2 Abbreviated Dial This action can be used as a speed dial button. While setting up the button, enter the number you would like it to dial. You can enter a partial number and complete the dialing after pressing the button. For example, you can pre-program a button with a particular international dialing code. 17.3 Absence Text Set or clear an absence text message for display on your phone. This text also appears on the display of the phone making the incoming call.
Chapter 18.
18. Phone Settings Pressing the MENU/HOME key accesses a menu that can be used to control various phone settings. These are mainly settings stored by the phone rather than user settings that move with you.
Phone Settings: 18.1 Mobile Twinning This menu option is only available if you have been configured by the system administrator to be able to use mobile twinning. · Setting a button to the Twinning function is recommended—contact your system administrator. Such a button allows you to transfer calls to your twinning destination, retrieve calls from the twinning destination, and access the menu options below to set the twinning destination number and switch twinning on/off. 1.
18.4 En-Bloc Dialing By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except by ending the call and starting over. Also, if you pause dialing for too long the phone system may think that you have finished dialing and will attempt to connect the call using only the digits you had dialed up to that point.
Phone Settings: Ringer Controls 18.5.1 Disabling the Ringer This option can be used to turn off the ringer for all calls. If set to no ring, this disables both the phone's audible alerting and visual alerting icon. 113 . On some 9600 Series phones, when you disable the ringer, the status indication line displays a 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Call Settings.
18.5.4 Ring Sound As well as ring patterns, you can change the sound of the ring tone used: Note: The default ring tone is set by the administrator. 1. Press the MENU/HOME button and select Settings. 2. Use the up and down arrow keys to highlight Options & Settings. Press Select. 3. Use the up and down arrow keys to highlight Screen & Sound Options. Press Select. 4. Use the up and down arrow keys to highlight Personalized Ringing. Press Select.
Phone Settings: Ringer Controls 18.5.5 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. The status indication line displays a icon followed by eight bubbles that represent the volume level. When no ringer is audible, the indication line displays a icon. 1. With the phone idle or ringing, press the 2. Use the key. + plus and – minus keys to adjust the volume. 3. The display returns to normal after a few seconds. 18.5.
18.6 Display Controls This section covers controls for adjusting the phone's display and the information shown on the display. · Display Brightness 117 Adjust the brightness of the display. · Display Contrast 117 Adjust the contrast of the display. · Call Timer 118 Adjust whether the ring/call time is displayed for calls on appearance buttons. · Show Last Call Duration 117 Display the duration of a call for a few seconds after the call is ended.
Phone Settings: Display Controls 18.6.1 Display Brightness 1. Press the MENU/HOME button and select Settings. 2. Use the up and down arrow keys to highlight Options & Settings. Press Select. 3. Use the up and down arrow keys to highlight Screen & Sound Options. Press Select. 4. Use the up and down arrow keys to highlight Brightness. Press Select. 5. Use the left and right arrow keys to adjust the brightness as required. 6. When completed, press the Save soft key. 7.
18.6.3 Home Screen Display The home screen minutes. 106 1. Press the used on 9621 and 9641 phones can be set to automatically display if the phone is idle for over 10 MENU/HOME button and select Settings. 2. Use the up and down arrow keys to highlight Options & Settings. Press Select. 3. Use the up and down arrow keys to highlight Screen & Sound Options. Press Select. 4. Select Return to Home Screen to change the current setting for that function. 5. Press Save. 18.6.
Phone Settings: Display Controls 18.6.5 Display Language The system administrator can configure which languages are available for use by the phone for its own menus. Up to five languages can be made available. Through the phone's menu you can select which of those languages the phone should use. Note that many of the messages displayed on the phone use text sent from the telephone system.
18.6.8 Quick Touch Lines For 9621 and 9641 phones you can select whether or not to display one or two rows of fixed buttons across the bottom of the call display screen, each row containing four buttons. 'Fixed' means the rows do not scroll out of view when the rest of the screen is scrolled. Note: Only users with 'self administer' privileges can configure quick touch line buttons.
Phone Settings: Display Controls 18.7 Volume and Sound This section covers controls that relate to volume and to the various sounds that your phone uses. These are in addition to the available ringer controls 112 . · Button Click 121 Turn the phone menu key click on or off. · Error Tones 121 Turn the phone menu error tones on or off. · Ringer Volume 121 Adjust the volume of the ringer used by the phone. · Handset Volume 122 Adjust the incoming call volume heard through the phone's handset.
18.7.4 Handset Volume While talking via the handset, you can adjust the volume of the incoming call. The status indication line displays a followed by eight bubbles that represent the volume level. 1. With the call connected on the handset, press the 2. Use the icon key. + plus and – minus keys to adjust the volume. 3. The display returns to normal after a few seconds. 18.7.5 Headset Volume While talking via the headset, you can adjust the volume of the incoming call.
Phone Settings: Volume and Sound 18.8 Backup/Restore If backup/restore has been setup by your system administrator, it is used automatically when you log in and log out of the phone. Backup/restore is used for the phone settings that you have configured within the menus provided by the phone's MENU/HOME button. When you log in at another 1600 or 9600 Series phone extension, your phone settings are restored and applied to that phone.
18.9 Debug Mode In addition to backing up and restoring phone information, it is possible to enter a debug/troubleshooting mode on the 9608, 9611, 9621, and 9641 phones. In Debug Mode, you can save all applicable debug data in a file named nnn _report.gz, where nnn is replaced by the telephone extension, and then send that file to an appropriate server configured by your system administrator.
Phone Settings: Viewing Information · Quality of Service Quality of Service (QoS) measurements for the current call. · Interfaces The current speed of the phone's ethernet port and its PC pass-through Ethernet port. · Miscellaneous Details of the phone and the firmware that it currently has loaded. 4. To return to the parent menu, press the Back soft key.
Chapter 19.
19. Status Menu The Status menu is not always visible. It is shown when you have any special call routing features active; for example, 'do not disturb' switched on. It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups.
Status Menu: Follow Me To 19.3 Follow Me Here If other users has a 'follow me' set to you phone, you can clear or change the setting through the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the shown. 2. Use the up and down PHONE key and then press the Status soft key if arrow keys to highlight Follow Me Here. There will be a separate entry for each user. · To clear the 'follow me to' setting, press the Clear soft key.
19.5 Forward On No Answer If your phone is set to 'forward on no answer menu. 153 ' you can clear or change the forward settings through the Status 1. Press the Status soft key if shown. · To access the Status menu during a call, press the shown. 2. Use the up and down PHONE key and then press the Status soft key if arrow keys to highlight Fwd No Answer. 3. To switch the forward off press Off. 4. To change the forward setting press Details.
Status Menu: Group Membership 19.8 Group Membership Your system administrator can grant you the ability to enable/disable your membership to a group through the Status menu. When your membership to a group is disabled, you do not receive group calls for that group. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the shown. 2. Use the up and down Enabled or Disabled).
19.11 Parked Calls While parked calls are parked on the telephone system and can be unparked by any other user, the parked call indication is sent to a particular extension. If there are any calls parked against your phone, you can view and unpark them via the Status menu. 1. Press the Status soft key if shown. · To access the Status menu during a call, press the shown. PHONE key and then press the Status soft key if 2. If you have any parked calls, the Parks option is displayed.
Chapter 20.
20. Short Codes Short codes are numbers that you can dial to enable and disable various features. Your system administrator will confirm any additional short codes that may have been configured for your use. Short codes are useful as they can be dialed from any phone on the system. For example, you can log in at a basic analog extension and still control a number of features.
Short Codes: Forwarding · Cancel All Forwarding: *00 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). · Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for 'forward unconditional' when it is switched on. · Switch Forward Unconditional On: *01 Switch on 'forward unconditional.' A destination must have been set.
Chapter 21.
21. System Administration If necessary, the system administrator can configure you as a 'system phone' user. This allows you to perform a range of additional functions to help maintain your phone system, such as: · Edit external contacts stored by the phone system. · Change the system date and time. · Check the system type and software version. · Check and perform various actions on any additional memory card installed in the telephone system. 21.
System Administration: Setting the Date 21.3 Checking the Time Server Status For systems that automatically obtain the time from a time server, this option is available in place of the Date 138 , Time 140 and Time Offset 140 functions. It allows you to check the current status of the time server and the information the system has obtained from the time server. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2.
21.4 Setting the Time The process below can be used when the telephone system does not obtain the time and date automatically. On systems that are configured to obtain the time automatically, the option for checking the Time Server Status 139 is available instead. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Phone User. Press Select. 3.
System Administration: Setting the Time Offset 21.6 Shutting Down the System You can shutdown the telephone system for a specified number of minutes. Note that this is not a polite shut-down, once you have confirmed the action, any existing calls and services using the telephone system will start being disconnected. The telephone system will then remain unavailable for the duration you specify, the default being 10 minutes.
21.7 Managing Memory Cards The telephone system can be fitted with an additional memory card or cards which are used for various functions. The memory card menu allows you to check the status of the card or cards fitted to your telephone system and to perform a number of actions on the cards. 1. Press the Features soft key if shown. To do this during a call, press the PHONE key and then press the Features soft key. 2. Use the up and down arrow keys to highlight Phone User. Press Select. 3.
System Administration: Managing Memory Cards 21.8 Reporting System Alarms If you have been configured as a system administrator (also called a system phone user), an S on the phone's display indicates a system alarm message. While you are not expected to be able to fix the error causing the alarm, the error message allows you to report the problem to your system administrator. · Memory Card Failure There is a problem with one of the memory cards used by the telephone system.
Chapter 22.
22. Menus 22.1 Features Menu This menu is accessed by pressing the Features soft key. It can be used to access a range of user settings. To exit the whole user menu and return to the appearance menu, press the press the Exit soft key. Within the menu, the up and down PHONE/EXIT button or, if displayed, arrows keys are used to scroll through menu options. When the menu option displayed has sub menus, they are indicated by the ... three dots (ellipsis) icon after the menu option name.
Menus: Features Menu · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Administration option is only shown if you have been configured as a 'System Phone' user.
22.2 Status Menu This menu is accessed by pressing the Status soft key when displayed. Note that only features administered to the user's set will be displayed.
Menus: Status Menu 22.3 A Menu This menu is used mainly for phone specific settings that are stored by the phone rather than settings that are stored by the phone system and move with you when you log into another phone. The menu is accessed by pressing the key. On some phones, press the key and then select Settings. · Options & Settings... This option is used to access a number of menus relating to phone settings. · Browser...
Chapter 23.
23. Glossary 23.1 Abbreviated Ring A single non-repeated ring. By default, this is the type of ring used when another call alerts you and you already have a call in connected. 23.2 Appearance Button Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. Normally, your first three buttons are call appearance buttons, but additional buttons can be configured as appearance buttons. 23.
Glossary: Follow Me 23.11 Follow Me 'Follow me to' is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone. The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected. 23.
23.17 Group Your system administrator can include you as a member of a group along with other users. Each group has its own extension number which can be used as the destination for a call. When a call is made to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members. How long a group call will ring at each group member before being presented to the next member is controlled by the group's own settings.
Glossary: Park Call 23.26 Park Call Parking a call is similar to holding a call. However, parked calls can be retrieved by other users on the telephone system. A call that you park and leave parked for too long will recall to your phone. The recall will ignore any 'do not disturb' and forwarding settings, recalling to the phone from which it was parked. 23.
Index Index A Abbreviated ring 113, 152 Access Control Fallback 95, 96, 97, 98, 131 Follow Me 83, 84, 85, 87, 88, 89, 128, 129, 130 Forward 83, 84, 85, 87, 88, 89, 128, 129, 130 Membership 95, 96, 97, 98, 131 State 95, 96, 97, 98, 131 Add Contact 59, 65 External contact 54, 59, 60 to conference call 46 Alarm 132, 143 All Call Log 26, 59, 63, 64, 65 Contacts 26, 57, 58 Forward 87, 130 All Calls 87, 130 Almost Full 132, 143 A-Menu 110, 149 Answered 26, 59, 63, 64, 65 Attention Ring 112 Audio Path 50, 51, 122
Follow me here Status 129 Follow Me To Off 84, 128 Status 84, 128 Forward All Calls 87, 130 External and Group 87, 130 External Only 87, 130 Non Group Calls 87, 130 Off 87, 130 on Busy 88, 89, 129, 130 Forward on Busy Off 89, 129 Status 89, 129 Forward on No Answer Off 88, 130 Status 88, 130 Forward Unconditional 87, 130 Off 87, 130 Status 87, 130 Forwarded to Here Off 130 Status 130 Forwarding 20, 85, 153 Full 132, 143 Fwd To Here 130 G G 20 Group Call log 62 Forward 87, 130 Membership status 95, 131 Miss
Index S S 20 SBM32 18 Send All Calls 87, 130 Speaker Volume 51, 122 Status Do Not Disturb 91, 128 Follow Me here 129 Follow Me To 84, 128 Forward on Busy 89, 129 Forward on No Answer 88, 130 Forward unconditional 87, 130 Forwarded to Here 130 Group membership 95, 131 Group service status 97, 131 Hunt group service status 97, 131 Membership 95, 131 Menu 148 Mobile twinning 131 Parked calls 40, 132 Service status 97, 131 Status menu 128 System Administrator 132, 143 System Alarm 20, 132, 143 System Boot Erro
9600 Series User Guide B5800 Branch Gateway Page 161 Issue 05d (Wednesday, March 07, 2012)
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
