Basic Call Management Reporting Desktop R2.4.
Basic Call Management Reporting Desktop R2.4.3 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc.
Contents Release notes overview........................................................................................3 What's New...........................................................................................................3 Supported Communication Manager versions ......................................................4 Problems fixed ......................................................................................................5 BCMRD R2.4.3 (Build 318) Installation Instructions......
Basic Call Management Reporting Desktop R2.4.3 Release Notes Release notes overview BCMRD R2.4.3 aims to provide an essential upgrade to the current release of BCMRD R2.4.2. The upgrade enables BCMRD to operate with Windows Vista operating system. The document provides important information about the Avaya Basic Call Management Reporting Desktop (BCMRD) including issue description, enhancements and suggested solutions for R2.4.3.
Basic Call Management Reporting Desktop R2.4.3 Release Notes 2. Boundary Error checks are added to BCMRD Historical Reports. The BCMRD R2.4.3 release has imposed restriction on the end user for various measured entities. In previous releases these restrictions were just documented but not enforced in the software resulting in an occasional crash.
Basic Call Management Reporting Desktop R2.4.3 Release Notes Problems fixed This section consists of the following table, describing and summarizing the issues: Work Item Number Issue Description Resolution/Workaround wi00307675 1101 Database error : Could not update; currently locked by user ‘admin’ on machine This happens when we perform a scheduled historical download operation with delete data option and also in the scenario where there is large data download. After applying BCMRD R2.4.
Basic Call Management Reporting Desktop R2.4.3 Release Notes Work Item Number Issue Description Resolution/Workaround wi00251298 The version number cannot be seen when the BCMRD client or server application is launched. After applying BCMRD R2.4.3, the customer will be able to see the version number in the splash screen when the user launches the BCMRD server and client. The version will also be visible in the Help --> About Server/Client dialog box.
Basic Call Management Reporting Desktop R2.4.3 Release Notes BCMRD R2.4.3 (Build 318) Installation Instructions This section consists of the following table, providing scenarios and assumptions corresponding to the installation instructions: Scenarios Scenario 1: Upgrade to BCMRD 2.4.3. Assumptions: BCMRD server and client (R2.4 (Build 314) or R2.4 (Build 315) or R2.4.1 (Build 316)) or R2.4.2 (Build 317)) is already installed.
Basic Call Management Reporting Desktop R2.4.3 Release Notes Scenarios Installation instructions Scenario 2: A fresh BCMRD installation of R2.4.3. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Install BCMRD Server (R2.4 (Build 314)). Install BCMRD Client (R2.4 (Build 314)). Install the Sentinel driver software with version 7.4.0. Reboot all the machines where BCMRD applications are installed. Run the Setup.exe from the folder BCMRD R2.4.3 Upgrade.
Basic Call Management Reporting Desktop R2.4.3 Release Notes Reference Images wi00317734 The following image displays the threshold limit error message box for AgentID: Back to Problems Fixed section Avaya Inc.
Basic Call Management Reporting Desktop R2.4.3 Release Notes Hints and tips To upgrade to BCMRD R2.4.3 Copy BCMRD R2.4.3 Upgrade.zip file from Avaya Support Web site to your hard disk. After unzipping the file, you will see the following files and folders: 1. ServicePack2 2. Setup.exe To upgrade BCMRD R2.4.3 run the installer, Setup.exe. The installer takes a backup of the existing BCMRD version and copies the new service pack files to their respective folders.
Basic Call Management Reporting Desktop R2.4.3 Release Notes Technical Support If you are having trouble with BCMRD R2.4.3, you should: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that comes with your hardware for maintenance or Hardwarerelated problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. 4.
