Release Notes

Basic Call Management Reporting Desktop R2.4.3 Release Notes
Work Item
Number
Issue Description Resolution/Workaround
wi00251298 The version number cannot be seen
when the BCMRD client or server
application is launched.
After applying BCMRD R2.4.3, the customer will
be able to see the version number in the splash
screen when the user launches the BCMRD
server and client. The version will also be visible
in the Help --> About Server/Client dialog box.
wi00344665 The Help button on the Historical Data
Connection window in BCMRD Server
is not working.
After applying BCMRD R2.4.3, Help file option
will be available consistently in the
BCMRD Server.
wi00345814 The Agent Work state Summary Pie
Chart report for split/skill does not
refresh when we change the status of
an agent in that skill/split.This issue
occurs only when BCMRD Server
R2.4 and any later release is installed
on Windows 2003 server and BCMRD
Client R2.4 and any later release is
installed on Windows XP.
Resize (or minimize/maximise) the Agent Work
state Summary Pie Chart report window so that
it will get refreshed and the correct status of the
agent will be displayed.
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