Release Notes

Basic Call Management Reporting Desktop R2.4.3 Release Notes
Scenarios Installation instructions
Scenario 2: A fresh
BCMRD installation of
R2.4.3.
1. Install BCMRD Server (R2.4 (Build 314)).
2. Install BCMRD Client (R2.4 (Build 314)).
3. Install the Sentinel driver software with version 7.4.0.
4. Reboot all the machines where BCMRD applications are
installed.
5. Run the Setup.exe from the folder BCMRD R2.4.3 Upgrade.
6. While installing the BCMRD server or client on a Windows
Vista operating system, you need to download and install the
WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and
http://go.microsoft.com/fwlink/?LinkID=82148 .
7. Check that the upgrade was successful. Check that a folder
BCMRD_Backup is created at the location, "\BCMS
Vu\BCMRD_Backup" which stores the folders and files of
previous versions of BCMRD as backup. The upgrade
installation log file can be found at the location: "\BCMS
Vu\Upgrade_log\log_318.txt".
Contact Avaya BCMRD Support for any other errors.
8. Reboot all the machines where BCMRD applications are
installed.
9. Start the BCMSVu Server, configure the CM switch and
check that the server is connected successfully to the
respective CM. Check that the Server version is R2.4.3
(Build 318) by using the menu Help > About BCMSVu.
10. Complete the historical download.
11. Register the BCMSVu Client on the BCMSVu server.
12. Start the BCMSVu Client and check that the client is
connected successfully to BCMSVu server. Check that the
client version is R2.4.3 (Build 318) by using the menu
Help > About BCMSVu.
*Assumptions
• The scenarios mentioned in the section BCMRD R2.4.3 (Build 318) Installation
Instructions assume that BCMRD components are installed under the parent
BCMRD folder named \BCMS Vu.
For example:
The BCMRD server files should be located inside the folder, \BCMS Vu\Server.
• All references in the document of BCMRD and BCMSVu refer to Basic Call
Management Reporting Desktop (which was earlier called as BCMSVu).
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