Basic Call Management Reporting Desktop R2.4.
Basic Call Management Reporting Desktop R2.4.4 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc.
Contents Release notes overview........................................................................................3 What's New...........................................................................................................3 Automatic Startup of BCMRD Server....................................................................4 Problems fixed ......................................................................................................7 BCMRD R2.4.
Basic Call Management Reporting Desktop R2.4.4 Release Notes Release notes overview Avaya Basic Call Management Reporting Desktop (BCMRD) R2.4.4 aims to provide an essential upgrade to the current release of BCMRD R2.4.3. The upgrade enables BCMRD to operate with Windows 7 (32-bit) operating system and Communication Manager 6.0 release. The document provides important information about BCMRD including issue description, enhancements, and suggested solutions for R2.4.4.
Basic Call Management Reporting Desktop R2.4.4 Release Notes 4. Enhanced dongle support In BCMRD 2.4.4, the dongle support has been extended to Windows 7 operating system (32-bit) and is backward compatible with Windows 2003, Windows XP and Windows Vista. 5. Enhanced upgrade installer BCMRD 2.4.4 has a very lightweight, compact and user friendly installer. This eliminates many manual steps which were required in previous service packs.
Basic Call Management Reporting Desktop R2.4.4 Release Notes Once installed and registered, the BCMRD_Startup service can be started and stopped from Windows services page. [Image-2: BCMRD_Startup service in Windows Services Section] Once configured, the server will be able to start without any user intervention, and will run even if the user is not logged in to the system.
Basic Call Management Reporting Desktop R2.4.4 Release Notes Note: 1. When user is running BCMRD server as a service in Windows 7 or Vista, the BCMRD server UI will be opened in the interactive service desktop. Customer needs to use “View the message” option to go the interactive services desktop. If user does not see this dialog box but still wants to use the BCMRD server UI, the user has to restart the “Interactive Services Detection” service from Windows services.
Basic Call Management Reporting Desktop R2.4.4 Release Notes Problems fixed This section consists of the following table, describing and summarizing the issues: Work Item Number Issue Description wi00385262 The system is not able to complete the Realtime Wizard for BCMRD reports when it is upgraded to Communication Manager 5.2 patch 18111 wi00312579 BCMRD user cannot export historical report to Rich text format Resolution/Workaround After applying BCMRD R2.4.
Basic Call Management Reporting Desktop R2.4.4 Release Notes BCMRD R2.4.4 (Build 319) Installation Instructions This section consists of the following table, providing scenarios and assumptions corresponding to the installation instructions: Scenarios Scenario 1: Upgrade to BCMRD 2.4.4. Assumptions: BCMRD server and client (R2.4 (Build 314) or R2.4 (Build 315) or R2.4.1 (Build 316)) or R2.4.2 (Build 317)) or R2.4.3 (Build 318)) is already installed.
Basic Call Management Reporting Desktop R2.4.4 Release Notes Scenarios Installation instructions Server version is R2.4.4 (Build 319) by using the menu, Help > About BCMSVu. 10. Start the BCMSVu Client and check that the client is connected successfully to the BCMSVu server. Check that the client version is R2.4.4 (Build 319) by using the menu Help > About BCMSVu. Avaya Inc.
Basic Call Management Reporting Desktop R2.4.4 Release Notes Scenarios Scenario 2: A fresh BCMRD installation of R2.4.4. Installation instructions 1. 2. 3. 4. 5. 6. 7. 8. Install BCMRD Server (R2.4 (Build 314)). Install BCMRD Client (R2.4 (Build 314)). Install the required version of Sentinel driver software. Reboot all the machines where BCMRD applications are installed. Download BCMRDR2.4.4 Setup.exe from Avaya support site and run it and follow the wizard.
Basic Call Management Reporting Desktop R2.4.4 Release Notes *Assumptions • • The scenarios mentioned in the section BCMRD R2.4.4 (Build 319) Installation Instructions assume that BCMRD components are installed under the parent BCMRD folder named \BCMS Vu. For example: The BCMRD server files should be located inside the folder, \BCMS Vu\Server. All references in the document of BCMRD and BCMSVu refer to Basic Call Management Reporting Desktop (which was earlier called as BCMSVu).
