Basic Call Management Reporting Desktop R2.4.
Basic Call Management Reporting Desktop R2.4.7 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc.
Basic Call Management Reporting Desktop R2.4.7 Release Notes Contents Release notes overview ........................................................................................ 3 What's New? ......................................................................................................... 3 Known Issues ....................................................................................................... 4 Problems fixed ......................................................................
Basic Call Management Reporting Desktop R2.4.7 Release Notes Release notes overview Avaya Basic Call Management Reporting Desktop (BCMRD) R2.4.7 aims to provide an essential upgrade to the last release of BCMRD R2.4.6. The upgrade enables BCMRD to operate with Communication Manager (CM) 6.2. The document provides important information about BCMRD including issue description, enhancements, and suggested solutions for R2.4.7.
Basic Call Management Reporting Desktop R2.4.7 Release Notes Known Issues DAO error in 64-bit while running BCMRD R2.4 installer. Please ignore this error message. BCMRD R2.4.7 upgrade installer will install and register the required files for running BCMRD on 64-bit environment. Problems fixed This section consists of the following table, describing and summarizing the issues: Work Item Number Issue Description wi00312579 BCMRD user cannot export historical report to Rich text format.
Basic Call Management Reporting Desktop R2.4.7 Release Notes BCMRD R2.4.7 (Build 322) Installation Instructions This section consists of the following table, providing scenarios and assumptions corresponding to the installation instructions: Scenarios Scenario 1: Upgrade to BCMRD 2.4.7. Assumptions: BCMRD server and client (R2.4 or R2.4.x already installed) Sentinel driver compatible with the hardware system and operating system is already installed. Installation instructions 1.
Basic Call Management Reporting Desktop R2.4.7 Release Notes Scenarios Installation instructions b) In case user did not select the BCMRD Start up feature option during installation, user needs to start the BCMSVu Server and check that the server is connected successfully to the respective Communication Manager. Check that the Server version is R2.4.7 (Build 322) by using the menu, Help > About BCMSVu. c) In case user is already using BCMRD_Startup service feature of R2.4.
Basic Call Management Reporting Desktop R2.4.7 Release Notes Scenarios Scenario 2: A fresh BCMRD installation of R2.4.7. Installation instructions 1. Install BCMRD Server (R2.4 (Build 314)). Note: You may get DAO installation failed error during the BCMRD Server installation on 64-bit OS. Ignore the error and continue with the installation. Refer Known Issues section for more information. 2. Install BCMRD Client (R2.4 (Build 314)). 3. Install the required version of Sentinel driver software. 4.
Basic Call Management Reporting Desktop R2.4.7 Release Notes Scenarios Installation instructions 13. Start the BCMSVu Client and check that the client is connected successfully to BCMSVu server. Check that the client version is R2.4.7 (Build 322) by using the menu Help > About BCMSVu. *Assumptions • • The scenarios mentioned in the section BCMRD R2.4.7 (Build 322) installation instructions assume that BCMRD components are installed under the parent BCMRD folder named \BCMS Vu.
