Release Notes

Basic Call Management Reporting Desktop R2.4.7 Release Notes
Page 8 of 8
Scenarios Installation instructions
13. Start the BCMSVu Client and check that the client is
connected successfully to BCMSVu server. Check that the
client version is R2.4.7 (Build 322) by using the menu Help >
About BCMSVu.
*Assumptions
• The scenarios mentioned in the section BCMRD R2.4.7 (Build 322) installation
instructions assume that BCMRD components are installed under the parent
BCMRD folder named \BCMS Vu.
For example:
The BCMRD server files should be located inside the folder, \BCMS Vu\Server.
• All references in the document of BCMRD and BCMSVu refer to Basic Call
Management Reporting Desktop (which was earlier called as BCMSVu).
Technical Support
If user is having trouble with BCMRD R2.4.7, user should:
1. Retry the action. Carefully follow the instructions in written or online documentation.
2. Check the documentation that comes with the hardware for maintenance or hardware-
related problems.
3. Note the sequence of events that led to the problem and the exact messages displayed.
Have the Avaya documentation available.
4. If the problem occurs again, contact Avaya Technical Support by:
• Logging in to the Avaya Technical Support Web site
http://www.avaya.com/support
• Calling or faxing Avaya Technical Support at one of the telephone numbers in the
Support Directory listings on the Avaya Support site.
User may be asked to email one or more files to Technical Support for analysis of
user’s application and its environment.
Note:
If user has difficulty reaching Avaya Technical Support through the above URL or email address,
user needs to go to http://www.avaya.com for further information. Avaya Global Services
Escalation Management provides the means to escalate urgent service issues. For more
information, see the Escalation Contacts listings on the Avaya Web site. For information about
patches and product updates, see the Avaya Technical Support Web site
http://www.avaya.com/support.