User's Manual

Engineering ACD applications with report data
Issue 5.0 May 2005 125
120 seconds average service time
Number
of
agents
Average speed of answer
11 15 22 30 45 60 90 120 180
1 3444567911
2 171718202225283337
3 343637404349536065
4 545759636774808894
5 7679828893101108117123
6 99 102 106 113 119 129 136 146 153
7 122 126 131 139 146 157 165 175 182
8 146 151 156 165 173 185 193 205 212
9 170 176 182 192 201 213 223 234 241
10 195 202 209 220 229 242 252 264 271
12 246 254 262 275 285 300 310 323 331
14 298 307 316 331 342 358 369 383 390
16 350 361 371 387 399 417 428 442 450
18 404 415 427 444 457 475 487 502 510
20 457 470 483 501 515 534 547 561 570
25 594 609 624 646 661 682 695 711 719
30 732 750 767 791 808 830 844 860 869
35 872 892 911 937 956 979 993 1010 1019
40 1013 1035 1056 1084 1103 1128 1143 1159 1169
45 1155 1179 1201 1231 1252 1277 1292 1309 1318
50 1297 1324 1347 1379 1400 1426 1442 1459 1468
60 1584 1614 1641 1675 1697 1725 1741 1758 1768
70 1873 1906 1935 1972 1995 2024 2040 2058 2068
80 2163 2199 2230 2269 2293 2323 2340 2358 2368