User's Manual
Table Of Contents
- Avaya Communication Manager
- Call Center Software
- Basic Call Management System (BCMS)
- Operations
- Contents
- Preface
- BCMS description
- System access
- Generating reports
- Report reference
- System printer and Report Scheduler
- Using reports for ACD planning
- Appendix A: BCMS/CMS report heading comparison
- Glossary
- Index
Report heading comparison tables
Issue 5.0 May 2005 147
AVG STAFF avg # people staffed
during period
Avg Pos Stf -
% IN SERV
LEVL
% calls answered within
service level
% Within
Service Level
on Split Status
report
BCMS split summary and CMS split summary (continued)
BCMS column Description CMS
column/DB
item
CMS notes