User's Manual
Table Of Contents
- Avaya Communication Manager
- Call Center Software
- Basic Call Management System (BCMS)
- Operations
- Contents
- Preface
- BCMS description
- System access
- Generating reports
- Report reference
- System printer and Report Scheduler
- Using reports for ACD planning
- Appendix A: BCMS/CMS report heading comparison
- Glossary
- Index
Generating reports
32 BCMS Operations
Printing historical reports
If you do not have a printer directly connected to your terminal, see Scheduling historical
reports on page 35.
To print an historical report, complete the following steps:
4. Type the list command for the report that you want to print. See Commands for printing
historical reports on page 33.
VDN summary report
(hourly/half-hourly)
list bcms summary vdn
## time xx:xx xx:xx
## is an administered VDN
extension or range of
extensions measured by
BCMS.
The first xx:xx is the start
time. The second xx:xx is the
stop time. Both use a 24-hour
clock.
VDN summary report
(daily)
list bcms summary vdn
## day xx/xx xx/xx
## is an administered VDN
extension or range of
extensions measured by
BCMS.
The first xx/xx is the start
day. The second xx/xx is the
stop day.
Commands for displaying historical reports (continued)
To view the Enter Where