User's Manual
Table Of Contents
- Avaya Communication Manager
- Call Center Software
- Basic Call Management System (BCMS)
- Operations
- Contents
- Preface
- BCMS description
- System access
- Generating reports
- Report reference
- System printer and Report Scheduler
- Using reports for ACD planning
- Appendix A: BCMS/CMS report heading comparison
- Glossary
- Index
Generating reports
34 BCMS Operations
Split report (daily) list bcms split ## day
xx/xx xx/xx print
## is an administered split
measured by BCMS.
The first xx/xx is the start day.
The second xx/xx is the stop
day.
Split summary report
(hourly/half-hourly)
list bcms summary split
## time xx:xx xx:xx
print
## is an administered split or
range of splits measured by
BCMS.
The first xx:xx is the start time.
The second xx:xx is the stop
time. Both use a 24-hour clock.
Split summary report
(daily)
list bcms summary split
## day xx/xx xx/xx
print
## is an administered split or
range of splits measured by
BCMS.
The first xx/xx is the start day.
The second xx/xx is the stop
day.
Trunk group report
(hourly/half-hourly)
list bcms trunk ## time
xx:xx xx:xx print
## is a trunk group measured
by BCMS.
The first xx:xx is the start time.
The second xx:xx is the stop
time. Both use a 24-hour clock.
Trunk group report
(daily)
list bcms trunk ## day
xx/xx xx/xx print
## is a trunk group measured
by BCMS.
The first xx/xx is the start day.
The second xx/xx is the stop
day.
Trunk group
summary report
(hourly/half-hourly)
list bcms summary trunk
## time xx:xx xx:xx
print
## is a trunk group or range of
trunk groups measured by
BCMS.
The first xx:xx is the start time.
The second xx:xx is the stop
time. Both use a 24-hour clock.
Trunk group
summary report
(daily)
list bcms summary trunk
## day xx/xx xx/xx
print
## is a trunk group or range of
trunk groups measured by
BCMS.
The first xx/xx is the start day.
The second xx/xx is the stop
day.
Commands for printing historical reports (continued)
To print the Enter Where