User's Manual
Table Of Contents
- Avaya Communication Manager
- Call Center Software
- Basic Call Management System (BCMS)
- Operations
- Contents
- Preface
- BCMS description
- System access
- Generating reports
- Report reference
- System printer and Report Scheduler
- Using reports for ACD planning
- Appendix A: BCMS/CMS report heading comparison
- Glossary
- Index
Report reference
54 BCMS Operations
Historical reports
BCMS provides eight historical reports. These reports give you information for an interval
of time. You can print the reports for a period of time measured in minutes or hours, or a
period of time measured in days.
This section includes the following topics:
● Types of BCMS historical reports on page 54
● Agent report on page 55
● Agent summary report on page 59
● Split report on page 63
● Split summary report on page 68
● Trunk group report on page 74
● Trunk group summary report on page 78
● VDN report on page 82
● VDN summary report on page 86
Types of BCMS historical reports
The types of BCMS historical reports are as follows:
● Agent
● Agent summary
● Split
● Split summary
● Trunk group
● Trunk group summary
● VDN
● VDN summary