User's Manual
Table Of Contents
- Avaya Communication Manager
- Call Center Software
- Basic Call Management System (BCMS)
- Operations
- Contents
- Preface
- BCMS description
- System access
- Generating reports
- Report reference
- System printer and Report Scheduler
- Using reports for ACD planning
- Appendix A: BCMS/CMS report heading comparison
- Glossary
- Index
Contents
6 BCMS Operations
Trunk Engineering Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Appendix A: BCMS/CMS report heading comparison . . . . . . . . . . . . . . . . . 139
Summary of differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Report heading comparison tables . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157