User's Manual
Table Of Contents
- Avaya Communication Manager
- Call Center Software
- Basic Call Management System (BCMS)
- Operations
- Contents
- Preface
- BCMS description
- System access
- Generating reports
- Report reference
- System printer and Report Scheduler
- Using reports for ACD planning
- Appendix A: BCMS/CMS report heading comparison
- Glossary
- Index
Conventions and terminology
Issue 5.0 May 2005 9
Conventions and terminology
If you see any of the following safety labels in this document, take careful note of the
information presented.
!
CAUTION:
CAUTION: Caution statements call attention to situations that can result in harm to
software, loss of data, or an interruption in service.
!
WARNING:
WARNING: Warning statements call attention to situations that can result in harm to
hardware or equipment.
!
DANGER
:
DANGER: Danger statements call attention to situations that can result in harm to
personnel.
!
SECURITY ALERT:
SECURITY ALERT: Security alert statements call attention to situations that can increase the
potential for unauthorized use of a telecommunications system.
Reasons for reissue
● This document was updated to include information for the R12 release of the Avaya Call
Management System software
● A general update and correction of a variety of small problems, such as typographical
errors, was done.