Release Notes

Basic Call Management Reporting Desktop R2.4.6 Release Notes
Page 5 of 8
BCMRD R2.4.6 (Build 321) Installation Instructions
This section consists of the following table, providing scenarios and assumptions corresponding
to the installation instructions:
Scenarios
Installation instructions
Scenario 1: Upgrade to
BCMRD 2.4.6.
Assumptions:
BCMRD server and client
(R2.4 or R2.4.x already
installed)
Sentinel driver compatible
with the hardware system
and operating system is
already installed.
1. Stop BCMRD Clients if running.
2. Stop BCMRD Server if running.
3. If the BCMRD_Startup service is already installed then go to
windows -> services and stop the “BCMRD_StartUpService”
service.
4. Go to Task Manager and click Processes tab.
5. Confirm that the following processes are not running. If these
processes are running, user can terminate them by using
Windows Task Manager > Processes. Select the specific
process and click End Process:
a. Omninames.exe
b. ConnectionServer.exe
c. BCMSVuClient.exe
d. BCMSVuServer.exe
e. BCMRDSVC.exe
6. Download BCMRDR2.4.6 Setup.exe from Avaya Support site
and run it and follow the wizard.
7. a) While installing the BCMRD server or client on a Windows
7 operating system, user needs to download and install the
WinHlp.exe from this link
http://www.microsoft.com/download/en/details.aspx?id=91.
b) While installing the BCMRD server or client on a Windows
Vista operating system, user needs to download and install
the WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and
http://go.microsoft.com/fwlink/?LinkID=82148.
8. Reboot all the machines where BCMRD applications are
installed.
9. Check to verify that the upgrade is successful. Check that a
folder, BCMRD_Backup is created at the location "\BCMS
Vu\BCMRD_Backup" that stores the folders and files of
previous version of BCMRD as backup. The upgrade
installation log file is located at: "\BCMS
Vu\Upgrade_log\log_321.txt".
10. a) In case user has selected BCMRD Start up feature option
during installation, user needs to go to the Windows services
window and check that the BCMRD_Startup service is up and
running. Now BCMSVu server runs automatically with the
existing configured server profile.
b) In case user did not select the BCMRD Start up feature
option during installation, user needs to start the BCMSVu
Server and check that the server is connected successfully to
the respective Communication Manager. Check that the